Online Chat Reference: Survey Results from Affiliates of Two Universities

Reference and User Services Quarterly

Volumn 43, Issue 3, 2004, Pages 237-247

  Johnson, Corey M ^a  

^a WASHINGTON STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 2142842280     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (49)

1. Steve Coffman and Susan McGlamery, "The Librarian and Mr. Jeeves," American Libraries 31 (May 2000): 66-69.
2. Stephen Francoeur, "An Analytical Survey of Chat Reference Services," Reference Services Review 29, no. 3 (2001): 189-203.
3. I b i d.
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9. Myoung C. Wilson, "Evolution or Entropy? Changing Reference/User Culture and the Future of Reference Librarians," Reference & User Services Quarterly 39 (summer 2000): 387-90; Francoeur, "An Analytical Survey of Chat Reference Services," 189-203; Nancy J. Young and Marilyn Von Seggern, "General Information Seeking in Changing Times: A Focus Group Study," Reference & User Services Quarterly 41 (winter 2001): 159-69.
10. Myoung C. Wilson, "Evolution or Entropy? Changing Reference/User Culture and the Future of Reference Librarians," Reference & User Services Quarterly 39 (summer 2000): 387-90; Francoeur, "An Analytical Survey of Chat Reference Services," 189-203; Nancy J. Young and Marilyn Von Seggern, "General Information Seeking in Changing Times: A Focus Group Study," Reference & User Services Quarterly 41 (winter 2001): 159-69.
11. Francoeur, "An Analytical Survey of Chat Reference Services," 189-203.
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16. Bernie Sloan, "Ready for Reference: Academic Libraries Offer Live Web-Based Reference." Accessed Aug. 27, 2001, www.lis.uiuc.edu/~b-sloan/ r4r.final.htm; Jo Kibbee, David Ward, and Wei Ma, "Virtual Service, Real Data: Results of a Pilot Study," Reference Services Review 30, no. 1 (2002): 25-36.
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20. Lankes, "The Birth Cries of Digital Reference," 352-54.
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22. Norman Oder, "The Shape of E-Reference," Library Journal 126 (Feb. 1, 2001): 46-50; Carol Tenopir, "Virtual Reference Services in a Real World," Library Journal 126 (July 1, 2001): 38-40.
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25. Francoeur, "An Analytical Survey of Chat Reference Services," 189-203; Janice T. Koyama, "http://digiref.scenarios.issues," Reference & User Services Quarterly 38 (fall 1999): 51-53.
26. Francoeur, "An Analytical Survey of Chat Reference Services," 189-203; Janice T. Koyama, "http://digiref.scenarios.issues," Reference & User Services Quarterly 38 (fall 1999): 51-53.
27. Kibbee, Ward, and Ma, "Virtual Service, Real Data: Results of a Pilot Study," 25-36.
28. Joseph Janes and Joanne Silverstein, "Question Negotiation and the Technological Environment," D-Lib Magazine 9, no. 2 (2003). Accessed June 2, 2003, www.dlib.org/dlib/february03/janes/02janes.html.
29. Koyama, "http://digiref.scenarios.issues," 51-53.
30. Roy Tennant, "Revisiting Digital Reference," Library Journal 128 (Jan. 1, 2003): 38-40.
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32. Tennant, "Revisiting Digital Reference," 38-40.
33. Scott Carlson, "As Students Work Online, Reading Rooms Empty Out - Leading Some Campuses to Add Starbucks," The Chronicle of Higher Education, Nov. 16, 2001. Accessed Nov. 12, 2001, www.chronicle.com/free/v48/i12/12a03501. htm.
34. Anne Grodzins Lipow, "In Your Face Reference Service," Library Journal 124 (Aug. 1, 1999): 50-52; Alice K. Kawakami, "Delivering Digital Reference," NetConnect (spring 2002). Accessed June 2, 2003, http://libraryjournal.reviewsnews.com/index.asp?layout=article&articleid= CA210717.
35. Anne Grodzins Lipow, "In Your Face Reference Service," Library Journal 124 (Aug. 1, 1999): 50-52; Alice K. Kawakami, "Delivering Digital Reference," NetConnect (spring 2002). Accessed June 2, 2003, http://libraryjournal.reviewsnews.com/index.asp?layout=article&articleid= CA210717.
36. Aline Soules, "The Principles of Marketing arid Relationship Management," Portal: Libraries and the Academy 1 (July 2001): 339-50.
37. I b i d
38. Francoeur, "An Analytical Survey of Chat Reference Services," 196.
39. Soules, "The Principles of Marketing and Relationship Management," 339-50.
40. Jeffrey T. Penka, "The Technological Challenges of Digital Reference," D-Lib Magazine 9, no. 2 (2003). Accessed May 28, 2003, www.dlib.org/dlib/february03/penka/02penka.html.
41. Gray, "Virtual Reference Services: Directions and Agendas," 365-75; Soules, "The Principles of Marketing and Relationship Management," 339-50.
42. Gray, "Virtual Reference Services: Directions and Agendas," 365-75; Soules, "The Principles of Marketing and Relationship Management," 339-50.
43. Karen G. Schneider, "The Distributed Librarian: Live, Online, Real-Time Reference," American Libraries 31 (Nov. 1, 2000): 64-66; Chris Le Beau, "Marketing Basics in a Changing Information Age," Nebraska Library Association Quarterly 30, no. 4 (1999): 3-11.
44. Karen G. Schneider, "The Distributed Librarian: Live, Online, Real-Time Reference," American Libraries 31 (Nov. 1, 2000): 64-66; Chris Le Beau, "Marketing Basics in a Changing Information Age," Nebraska Library Association Quarterly 30, no. 4 (1999): 3-11.
45. Coffman and McGlamery, "The Librarian and Mr. Jeeves," 66; Francoeur, "An Analytical Survey of Chat Reference Services," 195; Wilson, "Evolution or Entropy? Changing Reference/User Culture and the Future of Reference Librarians," 388; Carol Tenopir and Lisa Ennis, "A Decade of Digital Reference: 1991-2001," Reference & User Services Quarterly 41 (winter 2002): 264-73.
46. Coffman and McGlamery, "The Librarian and Mr. Jeeves," 66; Francoeur, "An Analytical Survey of Chat Reference Services," 195; Wilson, "Evolution or Entropy? Changing Reference/User Culture and the Future of Reference Librarians," 388; Carol Tenopir and Lisa Ennis, "A Decade of Digital Reference: 1991-2001," Reference & User Services Quarterly 41 (winter 2002): 264-73.
47. Coffman and McGlamery, "The Librarian and Mr. Jeeves," 66; Francoeur, "An Analytical Survey of Chat Reference Services," 195; Wilson, "Evolution or Entropy? Changing Reference/User Culture and the Future of Reference Librarians," 388; Carol Tenopir and Lisa Ennis, "A Decade of Digital Reference: 1991-2001," Reference & User Services Quarterly 41 (winter 2002): 264-73.
48. Coffman and McGlamery, "The Librarian and Mr. Jeeves," 66; Francoeur, "An Analytical Survey of Chat Reference Services," 195; Wilson, "Evolution or Entropy? Changing Reference/User Culture and the Future of Reference Librarians," 388; Carol Tenopir and Lisa Ennis, "A Decade of Digital Reference: 1991-2001," Reference & User Services Quarterly 41 (winter 2002): 264-73.
49. Sloan, "Ready for Reference: Academic Libraries Offer Live Web-Based Reference."