Guidelines for behavioral performance of reference and information service providers

Reference and User Services Quarterly

Volumn 44, Issue 1, 2004, Pages 14-17

  Ward, David ^a   Liriano, Maira I ^a   Card, Betty A ^a   Johnson, Rebecca L ^a   Vyhnanek, Louis A ^a   Beck, Susan J ^a   Bivens Tatum, Ronald W ^a   Horowitz, Lisa ^a   Ila Davis, Valrie ^a   Ellen Fisher, Jane ^a   Herzog, Susan G ^a   Wood, Julienne L ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 8744280324     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (7)

1. "Guidelines for Behavioral Performance of Reference and Information Services Professionals," RQ 36 (Winter 1996): 200-203.
2. Jeffrey N. Gatten and Carolyn J. Radcliff, "Assessing Reference Behaviors with Unobtrusive Testing," in Library Evaluation: A Casebook and Can-Do Guide, ed. Danny P. Wallace and Connie Van Fleet (Englewood, Colo.: Libraries Unlimited, 2001), 105-15.
3. Virtual Reference Desk, "Facets of Quality for Digital Reference Services, Version 5, June 2003." Accessed July 28, 2004, www.vrd.org/facets-06-03.shtml.
4. Ralph Gers and Lillie J. Seward, "Improving Reference Performance: Results of a Statewide Study," Library Journal 110 (Nov. 1, 1985): 33; Jo Bell Whitlatch, "Reference Service Effectiveness," RQ (Winter 1990): 213.
5. Ralph Gers and Lillie J. Seward, "Improving Reference Performance: Results of a Statewide Study," Library Journal 110 (Nov. 1, 1985): 33; Jo Bell Whitlatch, "Reference Service Effectiveness," RQ (Winter 1990): 213.
6. Matthew L. Saxton, "Evaluation of Reference Service in Public Libraries Using a Hierarchical Linear Model: Applying Multiple Regression Analysis to a Multi-Level Research" (PhD diss., Univ. of California Los Angeles, 2000).
7. Catherine Sheldrick Ross and Patricia Dewdney, "Negative Closure: Strategies and Counter-Strategies in the Reference Transaction," Reference & User Services Quarterly 38 (Winter 1998): 151-63.