Proposed verification method for the content suitability of the customer satisfaction survey

Industrial Management and Data Systems

Volumn 106, Issue 6, 2006, Pages 841-854

  Takala, Josu ^a   Bhufhai, Amnat ^b   Phusavat, Kongkiti ^c  

^a UNIVERSITY OF VAASA   (Finland)

^b Banpu Public Company Limited   (Thailand)

^c KASETSART UNIVERSITY   (Thailand)

Author keywords

Customer satisfaction; Performance measures; Quality management

Indexed keywords

INDUSTRIAL MANAGEMENT; INDUSTRIAL RESEARCH; PERFORMANCE; PLANNING; QUALITY CONTROL;

CUSTOMER SATISFACTION SURVEY; PERFORMANCE INDICATORS; PERFORMANCE MEASURES; QUALITY MANAGEMENT; TARGET-SETTING PROCESS;

CUSTOMER SATISFACTION;

EID: 33745448683     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570610671515     Document Type: Article

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