A novel and accurate guide to customer satisfaction

Performance Measurement and Metrics

Volumn 6, Issue 1, 2005, Pages 53-56

  Thornton, S A ^a  

^a DEFENCE SCIENCE AND TECHNOLOGY LABORATORY   (United Kingdom)

Author keywords

Customer satisfaction; Special libraries

Indexed keywords

EID: 19944374872     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040510588599     Document Type: Review

References (1)

1. Kahneman, D., Knetsch, J. and Thaler, R. (1993), "The endowment effect, loss aversion and status quo bias", Journal of Economic Perspectives, Vol. 193, Winter.