메뉴 건너뛰기




Volumn 22, Issue 4, 2005, Pages 3-26

Participant satisfaction with the vocational rehabilitation process: A micro perspective of relationship dimensions

Author keywords

Internal marketing; Relationship marketing; Social marketing; Vocational rehabilitation

Indexed keywords

ARTICLE; CONSUMER; HUMAN; QUESTIONNAIRE; UNITED STATES; VOCATIONAL REHABILITATION;

EID: 33745319838     PISSN: 07359683     EISSN: 15450864     Source Type: Journal    
DOI: 10.1300/J026v22n04_02     Document Type: Article
Times cited : (8)

References (59)
  • 1
    • 0942267278 scopus 로고    scopus 로고
    • Skill formation among vocational rehabilitation clients-public policy vs. private incentives
    • Aakvik, Arilid and Egil Kjerstad (2003). "Skill Formation among Vocational Rehabilitation Clients-Public Policy vs. Private Incentives," Education Economics, 11 (3), 219-237.
    • (2003) Education Economics , vol.11 , Issue.3 , pp. 219-237
    • Aakvik, A.1    Kjerstad, E.2
  • 2
    • 33745369042 scopus 로고    scopus 로고
    • Americans with Disabilities Act of 1990 (1990). 42. U.S.C. 12101
    • Americans with Disabilities Act of 1990 (1990). 42. U.S.C. 12101.
  • 4
    • 4644307571 scopus 로고    scopus 로고
    • Service quality assessment of workers' compensation health care delivery programs in New York State using SERVQUAL
    • Arunasalam, Mark, Albert Paulson, and William Wallace (2003). "Service Quality Assessment of Workers' Compensation Health Care Delivery Programs in New York State Using SERVQUAL." Health Marketing Quarterly, 21 (1/2), 29-64.
    • (2003) Health Marketing Quarterly , vol.21 , Issue.1-2 , pp. 29-64
    • Arunasalam, M.1    Paulson, A.2    Wallace, W.3
  • 5
    • 1842449644 scopus 로고    scopus 로고
    • When customers disappoint: A model of relational internal marketing and customer complaints
    • Bell, Simon J., Bulent Menguc and Sara L. Stefani (2004). "When Customers Disappoint: A Model of Relational Internal Marketing and Customer Complaints," Journal of the Academy of Marketing Science, 32 (2), 112-126.
    • (2004) Journal of the Academy of Marketing Science , vol.32 , Issue.2 , pp. 112-126
    • Bell, S.J.1    Menguc, B.2    Stefani, S.L.3
  • 6
    • 84951659358 scopus 로고
    • Relationship marketing of services-growing interest, emerging perspectives
    • Berry, Leonard L. (1995). "Relationship Marketing of Services-Growing Interest, Emerging Perspectives," Journal of the Academy of Marketing Science, 24 (4), 236-245.
    • (1995) Journal of the Academy of Marketing Science , vol.24 , Issue.4 , pp. 236-245
    • Berry, L.L.1
  • 8
    • 3142715450 scopus 로고    scopus 로고
    • The relationship between counselor job satisfaction and consumer satisfaction in vocational rehabilitation
    • Capella, Michele E. and Jason Andrew (2004). "The Relationship Between Counselor Job Satisfaction and Consumer Satisfaction in Vocational Rehabilitation," Rehabilitation Counseling Bulletin, 41 (4), 205-214.
    • (2004) Rehabilitation Counseling Bulletin , vol.41 , Issue.4 , pp. 205-214
    • Capella, M.E.1    Andrew, J.2
  • 9
    • 0347569249 scopus 로고    scopus 로고
    • Development of an instrument to measure consumer satisfaction in vocational rehabilitation
    • Capella, Michele E. and Ronna C. Turner (2004). "Development of an Instrument to Measure Consumer Satisfaction in Vocational Rehabilitation," Rehabilitation Counseling Bulletin, 47 (2), 76-85.
    • (2004) Rehabilitation Counseling Bulletin , vol.47 , Issue.2 , pp. 76-85
    • Capella, M.E.1    Turner, R.C.2
  • 10
    • 0003056894 scopus 로고
    • Relationship quality in services selling: An interpersonal influence perspective
    • Crosby, Lawrence A., Kenneth R. Evans and Deborah Cowles (1990). "Relationship Quality in Services Selling: An Interpersonal Influence Perspective," Journal of Marketing, 54(July), 68-81.
    • (1990) Journal of Marketing , vol.54 , Issue.JULY , pp. 68-81
    • Crosby, L.A.1    Evans, K.R.2    Cowles, D.3
  • 11
    • 43549116314 scopus 로고
    • Service encounters and service relationships: Implications for research
    • Czepiel, John A. (1990). "Service Encounters and Service Relationships: Implications for Research," Journal of Business Research, 20 (1), 13-21.
    • (1990) Journal of Business Research , vol.20 , Issue.1 , pp. 13-21
    • Czepiel, J.A.1
  • 12
    • 4544305448 scopus 로고    scopus 로고
    • Validity of the canadian occupational performance measure: A client-centered outcome measurement
    • Dedding, Christine, Mieke Cardol, Isaline C. J. M. Eyssen, Joost Dekker and Anita Beelen (2004). "Validity of the Canadian Occupational Performance Measure: A Client-Centered Outcome Measurement," Clinical Rehabilitation, 18, 660-667.
    • (2004) Clinical Rehabilitation , vol.18 , pp. 660-667
    • Dedding, C.1    Cardol, M.2    Eyssen, I.C.J.M.3    Dekker, J.4    Beelen, A.5
  • 13
    • 0037050240 scopus 로고    scopus 로고
    • Reliability, validity, and applicability of the Quebec user evaluation of satisfaction with assistive technology (QUEST 2.0) for adults with multiple sclerosis
    • Demers, L. M. Monette, Y. Lapierre, D. L. Arnold and C. Wolfson (2002), "Reliability, Validity, and Applicability of the Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST 2.0) for Adults with Multiple Sclerosis," Disability and Rehabilitation, 24 (1/2/3), 21-30.
    • (2002) Disability and Rehabilitation , vol.24 , Issue.1-3 , pp. 21-30
    • Demers1    Monette, L.M.2    Lapierre, Y.3    Arnold, D.L.4    Wolfson, C.5
  • 15
    • 2942672745 scopus 로고    scopus 로고
    • The working alliance: Rehabilitation outcomes for persons with severe mental illness
    • Donnell, Chandra M., Daniel C. Lustig and David R. Strauser (2004). "The Working Alliance: Rehabilitation Outcomes for Persons with Severe Mental Illness," Journal of Rehabilitation, 70 (2). 12-18.
    • (2004) Journal of Rehabilitation , vol.70 , Issue.2 , pp. 12-18
    • Donnell, C.M.1    Lustig, D.C.2    Strauser, D.R.3
  • 16
    • 0001932429 scopus 로고
    • Developing buyer-seller relationships
    • Dwyer, F. Robert, Paul H. Schurr and Sejo Oh (1987). "Developing Buyer-Seller Relationships," Journal of Marketing, 51 (April), 11-27.
    • (1987) Journal of Marketing , vol.51 , Issue.APRIL , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Oh, S.3
  • 17
    • 84986172331 scopus 로고    scopus 로고
    • Business and HE links: The search for meaningful relationships in the placement marketplace - Part two
    • Ellis, Nick and Sue Moon (1998). "Business and HE Links: The Search for Meaningful Relationships in the Placement Marketplace-Part Two," Education + Training, 40 (9), 390-397.
    • (1998) Education + Training , vol.40 , Issue.9 , pp. 390-397
    • Ellis, N.1    Moon, S.2
  • 18
    • 33745388764 scopus 로고    scopus 로고
    • Equal Employment Opportunity in the Federal Government (1982). 29, U.S.C. 1613
    • Equal Employment Opportunity in the Federal Government (1982). 29, U.S.C. 1613.
  • 19
    • 0033420778 scopus 로고    scopus 로고
    • Job placement and rehabilitation counselors in the State-Federal System
    • Ford, Laurie Howton (1999). "Job Placement and Rehabilitation Counselors in the State-Federal System," Rehabilitation Counseling Bulletin, 42 (4), 354-366.
    • (1999) Rehabilitation Counseling Bulletin , vol.42 , Issue.4 , pp. 354-366
    • Ford, L.H.1
  • 20
    • 0001774868 scopus 로고
    • The bases of social power
    • Dorwin Cartwright, ed. Ann Arbor: University of Michigan Press
    • French, John R. P., Jr. and Bertram, H. Raven (1959). "The Bases of Social Power," in Studies of Social Power, Dorwin Cartwright, ed. Ann Arbor: University of Michigan Press.
    • (1959) Studies of Social Power
    • French Jr., J.R.P.1    Bertram, H.R.2
  • 21
    • 0036409481 scopus 로고    scopus 로고
    • The assessment of assistive technology outcomes, effects and costs
    • Gelderblom, Gert Jan and Luc P. de Witte (2002). "The Assessment of Assistive Technology Outcomes, Effects and Costs," Technology and Disability, 14, 91-94.
    • (2002) Technology and Disability , vol.14 , pp. 91-94
    • Gelderblom, G.J.1    De Witte, L.P.2
  • 22
    • 84986019352 scopus 로고    scopus 로고
    • Relationship marketing as a paradigm shift: Some conclusions from the 30R approach
    • Gummersson, Evert (1997). "Relationship Marketing as a Paradigm Shift: Some Conclusions from the 30R Approach," Management Decisions, 35 (4), 267-272.
    • (1997) Management Decisions , vol.35 , Issue.4 , pp. 267-272
    • Gummersson, E.1
  • 23
    • 0003509424 scopus 로고    scopus 로고
    • 2004 National Organization on Disability/Harris Survey of Americans with disabilities
    • June 24
    • Harris Interactive (2004). "2004 National Organization on Disability/Harris Survey of Americans with Disabilities," The National Organization on Disability, June 24. www.nod.org/harrisinteractive/.
    • (2004) The National Organization on Disability
  • 24
    • 0042879915 scopus 로고    scopus 로고
    • Person-Centered planning: A gateway to improving vocational rehabilitation services for culturally diverse individuals with disabilities
    • Hasnain, Rooshey, Paula Sotnik, and Claire Ghiloni (2003). "Person-Centered Planning: A Gateway to Improving Vocational Rehabilitation Services for Culturally Diverse Individuals with Disabilities," Journal of Rehabilitation, 69 (3), 10-17.
    • (2003) Journal of Rehabilitation , vol.69 , Issue.3 , pp. 10-17
    • Hasnain, R.1    Sotnik, P.2    Ghiloni, C.3
  • 25
    • 4744342956 scopus 로고    scopus 로고
    • Modeling the patient-physician service encounter: Improving patient outcomes
    • Hausman, Angela (2004). "Modeling the Patient-Physician Service Encounter: Improving Patient Outcomes," Journal of the Academy of Marketing Science, 32 (4), 403-417.
    • (2004) Journal of the Academy of Marketing Science , vol.32 , Issue.4 , pp. 403-417
    • Hausman, A.1
  • 27
    • 0003248888 scopus 로고    scopus 로고
    • Relationship marketing in the era of network competition
    • Hunt, Shelby D. and Robert M. Morgan (1997). "Relationship Marketing in the Era of Network Competition," Marketing Management, 3(1), 19-28.
    • (1997) Marketing Management , vol.3 , Issue.1 , pp. 19-28
    • Hunt, S.D.1    Morgan, R.M.2
  • 28
    • 0000599475 scopus 로고
    • Work, employment and unemployment: Values, theories and approaches in social research
    • Jahoda, Marie (1981). "Work, Employment and Unemployment: Values, Theories and Approaches in Social Research," American Psychologist, 36, 184-191.
    • (1981) American Psychologist , vol.36 , pp. 184-191
    • Jahoda, M.1
  • 29
    • 0037055052 scopus 로고    scopus 로고
    • Client satisfaction with service delivery of assistive technology for outdoor mobility
    • Jedeloo, Susan, Luc P. De Witte, Bernadette A. J. Linssen and A. J. P. (Guus) Schrijvers (2002). "Client Satisfaction with Service Delivery of Assistive Technology for Outdoor Mobility," Disability and Rehabilitation, 24 (10), 550-557.
    • (2002) Disability and Rehabilitation , vol.24 , Issue.10 , pp. 550-557
    • Jedeloo, S.1    De Witte, L.P.2    Linssen, B.A.J.3    Schrijvers, A.J.P.4
  • 30
    • 0001812694 scopus 로고
    • Determinants of influence in organizational buying: A contingency approach
    • Kohli, Ajay (1989). "Determinants of Influence in Organizational Buying: A Contingency Approach," Journal of Marketing, 53 (July), 50-65.
    • (1989) Journal of Marketing , vol.53 , Issue.JULY , pp. 50-65
    • Kohli, A.1
  • 31
    • 0037412551 scopus 로고    scopus 로고
    • A multidimensional approach to the structure of consumer satisfaction with vocational rehabilitation services
    • Kosciulek, John F. (2003). "A Multidimensional Approach to the Structure of Consumer Satisfaction with Vocational Rehabilitation Services," Rehabilitation Counseling Bulletin, 46 (2), 92-97.
    • (2003) Rehabilitation Counseling Bulletin , vol.46 , Issue.2 , pp. 92-97
    • Kosciulek, J.F.1
  • 32
    • 33745364803 scopus 로고    scopus 로고
    • The science and practice of technology transfer in the field of assistive technology: An introduction to the special issue
    • Lane, Joseph P. (2003). "The Science and Practice of Technology Transfer in the Field of Assistive Technology: An Introduction to the Special Issue," Journal of Technology Transfer, 28, 191-192.
    • (2003) Journal of Technology Transfer , vol.28 , pp. 191-192
    • Lane, J.P.1
  • 35
    • 0038032005 scopus 로고    scopus 로고
    • Assessing state vocational rehabilitation performance in serving individuals with disability
    • Lewis, Darrell R., David R. Johnson and Steven R. Scholl (2003). "Assessing State Vocational Rehabilitation Performance in Serving Individuals with Disability," Journal of Intellectual & Developmental Disability, 28 (1), 24-39.
    • (2003) Journal of Intellectual & Developmental Disability , vol.28 , Issue.1 , pp. 24-39
    • Lewis, D.R.1    Johnson, D.R.2    Scholl, S.R.3
  • 36
    • 0038711648 scopus 로고    scopus 로고
    • Coping strategies as predictors and mediators of disability-related variables and psychosocial adaptation: An exploratory investigation
    • Livneh, Hanoch and Lisa M. Wilson (2003). "Coping Strategies as Predictors and Mediators of Disability-Related Variables and Psychosocial Adaptation: An Exploratory Investigation," Rehabilitation Counseling Bulletin, 46 (4), 194-208.
    • (2003) Rehabilitation Counseling Bulletin , vol.46 , Issue.4 , pp. 194-208
    • Livneh, H.1    Wilson, L.M.2
  • 39
    • 0017612411 scopus 로고
    • The philosophy of occupation therapy
    • Original work published in 1922
    • Meyer, Adolf (1977). "The Philosophy of Occupation Therapy," American Journal of Occupational Therapy, 31, 639-642 (Original work published in 1922).
    • (1977) American Journal of Occupational Therapy , vol.31 , pp. 639-642
    • Meyer, A.1
  • 40
    • 0032159582 scopus 로고    scopus 로고
    • Relationship building: Measure service quality across health care encounters
    • Fall
    • Peltier, James W., Thomas Boyt and John A. Schibrowsky (1998). "Relationship Building: Measure Service Quality across Health Care Encounters," Marketing Health Services, 18 (Fall), 17-24.
    • (1998) Marketing Health Services , vol.18 , pp. 17-24
    • Peltier, J.W.1    Boyt, T.2    Schibrowsky, J.A.3
  • 41
    • 0033286398 scopus 로고    scopus 로고
    • Obstetrical care and patient loyalty: Part 2
    • Winter/Spring
    • Peltier, James W., Thomas Boyt and John A. Schibrowsky (2000). "Obstetrical Care and Patient Loyalty: Part 2," Marketing Health Services, 20 (Winter/Spring), 13-19.
    • (2000) Marketing Health Services , vol.20 , pp. 13-19
    • Peltier, J.W.1    Boyt, T.2    Schibrowsky, J.A.3
  • 42
    • 3042741353 scopus 로고    scopus 로고
    • Internal marketing, nurse loyalty and relationship marketing: An exploratory study of German nurses
    • Peltier, James W., Alexander Nill and John A. Schibrowsky (2003), "Internal Marketing, Nurse Loyalty and Relationship Marketing: An Exploratory Study of German Nurses," Health Marketing Quarterly, 20 (4), 63-82.
    • (2003) Health Marketing Quarterly , vol.20 , Issue.4 , pp. 63-82
    • Peltier, J.W.1    Nill, A.2    Schibrowsky, J.A.3
  • 44
    • 1842562998 scopus 로고    scopus 로고
    • Crossing cultures: The nursing shortage is a global problem
    • Spring
    • Peltier, James W., John A. Schibrowsky and Alexander Nill (2004). "Crossing Cultures: The Nursing Shortage is a Global Problem," Marketing Health Services, 24 (Spring), 26-33.
    • (2004) Marketing Health Services , vol.24 , pp. 26-33
    • Peltier, J.W.1    Schibrowsky, J.A.2    Nill, A.3
  • 45
    • 0034434533 scopus 로고    scopus 로고
    • Exploring the role nurses play at different stages of the birthing process
    • Fall
    • Peltier, James W., John A. Schibrowsky and John Westfall (2000). "Exploring the Role Nurses Play at Different Stages of the Birthing Process," Marketing Health Services, 20 (Fall), 21-28.
    • (2000) Marketing Health Services , vol.20 , pp. 21-28
    • Peltier, J.W.1    Schibrowsky, J.A.2    Westfall, J.3
  • 46
    • 23244455926 scopus 로고    scopus 로고
    • Relationship marketing and disadvantaged health care segments: Using internal marketing to improve the vocational rehabilitation process
    • forthcoming
    • Peltier, James W. and Carol Scovotti (2005). "Relationship Marketing and Disadvantaged Health Care Segments: Using Internal Marketing to Improve the Vocational Rehabilitation Process," Health Marketing Quarterly, 22 (2), forthcoming.
    • (2005) Health Marketing Quarterly , vol.22 , Issue.2
    • Peltier, J.W.1    Scovotti, C.2
  • 47
    • 0034435528 scopus 로고    scopus 로고
    • Dissecting the HMO-benefits managers relationship: What to measure and why
    • Summer
    • Peltier, James W. and John F. Westfall (2000). "Dissecting the HMO-Benefits Managers Relationship: What to Measure and Why." Marketing Health Services, 20 (Summer), 5-13.
    • (2000) Marketing Health Services , vol.20 , pp. 5-13
    • Peltier, J.W.1    Westfall, J.F.2
  • 48
    • 0141754129 scopus 로고    scopus 로고
    • The assessment of attitudes towards individuals with disabilities in the workplace
    • Popovich, Paula M., Charles A. Scherbaum, Karen L. Scherbaum and Natalie Polinko (2003). "The Assessment of Attitudes Towards Individuals with Disabilities in the Workplace." Journal of Psychology, 137(2), 163-177.
    • (2003) Journal of Psychology , vol.137 , Issue.2 , pp. 163-177
    • Popovich, P.M.1    Scherbaum, C.A.2    Scherbaum, K.L.3    Polinko, N.4
  • 49
    • 84986104545 scopus 로고    scopus 로고
    • Relationship marketing can mitigate product and service failures
    • Priluck, Randi (2003). "Relationship Marketing Can Mitigate Product and Service Failures." Journal of Services Marketing, 17(1), 37-52.
    • (2003) Journal of Services Marketing , vol.17 , Issue.1 , pp. 37-52
    • Priluck, R.1
  • 50
    • 0345759334 scopus 로고
    • Development of a scale of client satisfaction for clients receiving vocational rehabilitation counseling services
    • Reagles, K. W., Wright, G. N. and K. R. Thomas (1972). "Development of a Scale of Client Satisfaction for Clients Receiving Vocational Rehabilitation Counseling Services, Rehabilitation Research and Practice Review 2 (2), 15-22.
    • (1972) Rehabilitation Research and Practice Review , vol.2 , Issue.2 , pp. 15-22
    • Reagles, K.W.1    Wright, G.N.2    Thomas, K.R.3
  • 51
    • 33745330978 scopus 로고    scopus 로고
    • Rehabilitation Act of 1973 (1973). 87 Stat. 355
    • Rehabilitation Act of 1973 (1973). 87 Stat. 355.
  • 52
    • 0040198062 scopus 로고    scopus 로고
    • A discrepancy model for measuring consumer satisfaction with rehabilitation services
    • Richard, Michael (2000). "A Discrepancy Model for Measuring Consumer Satisfaction with Rehabilitation Services," Journal of Rehabilitation, 66 (4), 37-43.
    • (2000) Journal of Rehabilitation , vol.66 , Issue.4 , pp. 37-43
    • Richard, M.1
  • 53
    • 0347544185 scopus 로고    scopus 로고
    • E-space inclusion: A case for the Americans with disabilities act in cyberspace
    • Fall
    • Schaefer, Kelly (2003). "E-Space Inclusion: A Case for the Americans with Disabilities Act in Cyberspace," Journal of Public Policy & Marketing, 22 (Fall), 223-227.
    • (2003) Journal of Public Policy & Marketing , vol.22 , pp. 223-227
    • Schaefer, K.1
  • 54
    • 0036001754 scopus 로고    scopus 로고
    • Consumer trust, value, and loyalty in relational exchanges
    • Sirdeshmukh, Deepak, Jagdip Singh and Barry Sabol (2002). "Consumer Trust, Value, and Loyalty in Relational Exchanges," Journal of Marketing, 66 (January), 15-38.
    • (2002) Journal of Marketing , vol.66 , Issue.JANUARY , pp. 15-38
    • Sirdeshmukh, D.1    Singh, J.2    Sabol, B.3
  • 55
    • 0031539651 scopus 로고    scopus 로고
    • The effects of organizational differences and trust on the effectiveness of selling partner relationships
    • Smith, J. Brock and Donald W. Barclay (1997). "The Effects of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships," Journal of Marketing, 61 (January), 3-21.
    • (1997) Journal of Marketing , vol.61 , Issue.JANUARY , pp. 3-21
    • Smith, J.B.1    Barclay, D.W.2
  • 56
    • 0030536806 scopus 로고    scopus 로고
    • A model of factors affecting the treatment of disabled individuals in organizations
    • Stone, Dianna L. and Adrienne Colella (1996). "A Model of Factors Affecting the Treatment of Disabled Individuals in Organizations," Academy of Management Review, 21 (2), 352-401.
    • (1996) Academy of Management Review , vol.21 , Issue.2 , pp. 352-401
    • Stone, D.L.1    Colella, A.2
  • 57
    • 0020902432 scopus 로고
    • Behavioral consequences of consumer dissatisfaction with medical care
    • Ware, J. E. and A. R. Davies (1983). "Behavioral Consequences of Consumer Dissatisfaction with Medical Care," Evaluation and Program Planning, 6, 291-298.
    • (1983) Evaluation and Program Planning , vol.6 , pp. 291-298
    • Ware, J.E.1    Davies, A.R.2
  • 58
    • 33745341206 scopus 로고    scopus 로고
    • Workforce Investment Act of 1998 (1998). Section 54 of the Rehabilitation Act of 1973, 29 U.S.C. 794d
    • Workforce Investment Act of 1998 (1998). Section 54 of the Rehabilitation Act of 1973, 29 U.S.C. 794d.
  • 59
    • 0032085430 scopus 로고    scopus 로고
    • Health and the human spirit for occupation
    • Yerxa, Elizabeth J. (1998). "Health and the Human Spirit for Occupation," American Journal of Occupational Therapy, 52 (June), 412-418.
    • (1998) American Journal of Occupational Therapy , vol.52 , Issue.JUNE , pp. 412-418
    • Yerxa, E.J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.