Total quality management (TQM) in self-financed technical institutions. A quality function deployment (QFD) and force field analysis approach

Quality Assurance in Education

Volumn 14, Issue 1, 2006, Pages 54-74

  Thakkar, Jitesh ^a   Deshmukh, S G ^b   Shastree, Anil ^a  

^a A D PATEL INSTITUTE OF TECHNOLOGY   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY DELHI   (India)

Author keywords

Finance companies; Quality function deployment; Technical training; Total quality management

Indexed keywords

EID: 33644507984     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684880610643610     Document Type: Article

References (34)

1. Anjard, R.P. (1995), "Keys to successful TQM training and implementation", Training for Quality, Vol. 3 No. 1, pp. 14-22.
2. Bouchereau, V. and Rowlands, H. (2000), "Methods and techniques to help quality function deployment (QFD)", Benchmarking: An International Journal, Vol. 7 No. 1, pp. 8-19.
3. Burkhalter, B.B. (1994), "The evolution of a continuous quality improvement process in a university setting: A working model for consideration", Total Quality Management, Vol. 5 No. 4, pp. 169-84.
4. Chan, L. and Ming-Lu, W. (2002), "Quality function deployment: A literature review", European Journal of Operational Research, No. 143, pp. 463-97.
5. Cheng, Y.C. (1996), "The pursuit of school effectiveness: Theory, policy and research", The Hong Kong Institute of Educational Research, The Chinese University of Hong Kong, Hong Kong.
6. Crawford, L.D. and Shutler, P. (1999), "Total quality management in education: Problems and issues for the classroom teacher", The International Journal of Educational Management, Vol. 13 No. 2, pp. 67-72.
7. Downey, C.J., Frase, L.E. and Peters, J.J. (1994), The Quality Education Challenge, Corwin Press, Sage Publications, Thousand Oaks, CA.
8. Elmuti, D., Kathawala, Y. and Manippallil, M. (1996), "Are total quality management programmes in higher education worth the effort?", International Journal of Quality & Reliability Management, Vol. 13 No. 6, pp. 29-44.
9. Govinda, R. and Varghese, N.V. (1992), "Quality of primary education: An empirical study", Journal of Educational Planning and Administration, Vol. 6 No. 1, pp. 17-35.
10. Harris, R.W. (1994), "Alien or ally? TQM, academic quality and the new public management", Quality Assurance in Education, Vol. 2 No. 3, pp. 33-9.
11. Holmes, G. and McElwee, G. (1995), "Total quality management in higher education: How to approach human resource management", The TQM Magazine, Vol. 7 No. 6, pp. 5-10.
12. Idrus, N. (1996), "Towards total quality management in academia", Quality Assurance in Education, Vol. 4 No. 3, pp. 34-40.
13. Karapetrovic, S. and Willborn, W. (1997), "Creating zero-defect students", The TQM Magazine, Vol. 9 No. 4, pp. 287-91.
14. Kwan, P.K. (1996), "Application of total quality management in education: Retrospect and prospect", International Journal of Educational Management, Vol. 10 No. 5, pp. 25-35.
15. Lagerweij, N.A.J. and Voogt, J.C. (1990), "Policy at school level", School Effectiveness and School Improvement, Vol. 1 No. 2, pp. 98-120.
16. Lam, K. and Zhao, X. (1998), "An application of quality function deployment to improve the quality of teaching", International Journal of Quality & Reliability Management, Vol. 15 No. 4, pp. 389-413.
17. Logothetis, N. (2004), Managing for Total Quality - From Deming to Taguchi and SPC, 5th ed., Prentice-Hall of India Private Limited, New Delhi.
18. Maddux, G.A., Amos, R.W. and Wyskid, A.R. (1991), "Organizations can apply quality function deployment as strategic planning tool", Industrial Engineering, September, pp. 33-7.
19. Matthews, W.E. (1993) "Total quality management in academia - the missing element in higher education", Journal of Quality and Participation, January/February, pp. 102-8.
20. Mohanty, R.P. and Behera, A.K. (1996), "TQM in the service sector", Work Study, Vol. 45 No. 3, pp. 13-17.
21. Mortimore, P. and Stone, C. (1990), "Measuring educational quality", British Journal of Educational Studies, Vol. 39 No. 1, pp. 69-82.
22. Motwani, J. and Kumar, A. (1997), "The need for implementing total quality management in education", International Journal of Educational Management, Vol. 11 No. 3, pp. 131-5.
23. Mukherjee, S.P. (1995), "Quality assurance in an education system", Total Quality Management, Vol. 6 Nos 5 & 6, pp. 571-8.
24. Ovretveit, J. (1992), Health Service Quality, Blackwell Scientific Press, Oxford.
25. Owlia, M.S. and Aspinwall, E.M. (1997), "TQM in higher education - a review", International Journal of Quality & Reliability Management, Vol. 14 No. 5, pp. 527-43.
26. Sahney, S., Banwet, D. and Karunes, S. (2003), "Enhancing quality in education: Application of quality function deployment - an industry perspective", Work Study, Vol. 52 No. 6, pp. 297-309.
27. Sahney, S., Banwet, D.K. and Karunes, S. (2004a), "Conceptualizing total quality management in higher education", The TQM Magazine, Vol. 16 No. 2, pp. 145-59.
28. Sahney, S., Banwet, D.K. and Karunes, S. (2004b), "A SERVQUAL and QFD approach to total quality education: A student perspective", International Journal of Productivity and Performance Management, Vol. 53 No. 2, pp. 143-66.
29. Swift, J.A. (1996), "Using TQM to identify education improvement opportunities in the College of Engineering at the University of Miami", Computers in Engng, Vol. 31 No. 1, pp. 13-16.
30. Taylor, W.A. and Hill, F.M. (1992), "Implementing TQM in higher education", International Journal of Educational Management, Vol. 5 No. 5, pp. 4-9.
31. West-Burnham, J. (1992), Managing Quality in Schools - A TQM Approach, Longman, Harlow.
32. Williams, P. (1993), "Total quality management: Some thoughts", Higher Education, Vol. 25 No. 3, pp. 373-5.
33. Witcher, B.J. (1990), "Total marketing: Total quality and the marketing concept", The Quarterly Review of Marketing, Winter.
34. Zairi, M. and Youssef, M. (1995), "Quality function deployment: A main pillar for successful total quality management and product development", International Journal of Quality & Reliability Management, Vol. 12 No. 6, pp. 9-23.