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TQM lessons we can learn from industry
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May-June
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The paradigm shifts required to apply TQM and teams in higher education
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What business schools aren't teaching
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Can TQM in public education survive with co-production?
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July
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Chappell, R.T. (1994), "Can TQM in public education survive with co-production?" in Quality Progress, July, pp. 41-4.
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Examining customer satisfaction in a big school
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September
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Cloutier, M., Richards, J. (1994), "Examining customer satisfaction in a big school" in Quality Progress, September, pp. 117-19.
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Total quality and academic practice: The idea we've been waiting for?
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Ewell, P.T. (1993), "Total quality and academic practice: the idea we've been waiting for?" in Change, Vol. 25, pp. 49-55.
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TQM: A warning for higher education
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Spring
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Fisher, J. (1993), "TQM: a warning for higher education" in Educational Record, Spring, pp. 15-19.
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Beyond TQM: The agile institution
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Spring
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Godbey, G. (1993), "Beyond TQM: the agile institution" in Educational Record, Spring, pp. 37-42.
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The key problem with TQM
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January
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Goodman, J., Bargatze, G., Grimm, C. (1994), "The key problem with TQM" in Quality Progress, January, pp. 48-54.
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Are students more than customers in the classroom?
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September
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Helms, S., Key, C. (1994), "Are students more than customers in the classroom?" in Quality Progress, September, pp. 97-9.
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Shaping America's future
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October
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Horine, J., Hailey, W., Rubach, L. (1993), "Shaping America's future" in Quality Progress, October, pp. 41-60.
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Can higher education learn from factories
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May
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Hubbard, D. (1994), "Can higher education learn from factories" in Quality Progress, May, pp. 93-7.
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TQM: A time for ideas
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Marchese, T. (1993), "TQM: a time for ideas" in Change, Vol. 25, pp. 10-13.
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Creating TQM organizations
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January
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Merron, K. (1994), "Creating TQM organizations" in Quality Progress, January, pp. 51-4.
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Teaming up to improve US education
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February
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Rubach, L., Stratton, B. (1994), "Teaming up to improve US education" in Quality Progress, February, pp. 65-8.
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Total quality in education
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October
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Schragel, F. (1993), "Total quality in education" in Quality Progress, October, pp. 67-9.
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Quality on campus: Three institutions, three beginnings
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Seymour, D. (1993), "Quality on campus: three institutions, three beginnings" in Changes, Vol. 25, pp. 14-27.
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TQM applications in education
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May
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Shalala, D. (1993), "TQM applications in education" in Executive Excellence, May, pp. 6-7.
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Quality strained through jargon
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Thurmond, C. (1993), "Quality strained through jargon", School Management.
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Texas instruments' and Iowa State University's experience with the University Challenge program
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July
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Walker, F. (1995), "Texas instruments' and Iowa State University's experience with the University Challenge program" in Quality Progress, July, pp. 103-6.
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