Perceived fairness of the mystery customer method: Comparing two employee evaluation practices

Employee Responsibilities and Rights Journal

Volumn 17, Issue 4, 2005, Pages 231-243

  Brender Ilan, Yael ^a   Shultz, Tamar ^b  

^a ARIEL UNIVERSITY   (Israel)

^b NETANYA ACADEMIC COLLEGE   (Israel)

Author keywords

Business ethics; Employee evaluation; Fairness; Job satisfaction; Mystery customer

Indexed keywords

EID: 30744465597     PISSN: 08927545     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10672-005-9051-y     Document Type: Article

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