메뉴 건너뛰기




Volumn 25, Issue 3, 2005, Pages 253-

A three-stage model for assessing and improving sales force training and development?

Author keywords

[No Author keywords available]

Indexed keywords


EID: 27444434354     PISSN: 08853134     EISSN: 15577813     Source Type: Journal    
DOI: 10.1080/08853134.2005.10749062     Document Type: Article
Times cited : (30)

References (116)
  • 1
    • 85022011473 scopus 로고
    • Kirkpatricks Levels of Training Criteria: Thirty Years Later
    • Summer
    • Alliger, George M., and Elizabeth A. Janak (1989), “Kirkpatrick’s Levels of Training Criteria: Thirty Years Later,” Personnel Psychology, 42 (Summer), 331-342.
    • (1989) Personnel Psychology , vol.42 , pp. 331-342
    • Alliger, G.M.1    Janak, E.A.2
  • 4
    • 0242501499 scopus 로고    scopus 로고
    • Effectiveness of Training in Organizations: A Meta-Analysis of Design and Evaluation Features
    • (April)
    • Arthur, Winfred, Jr., Winston Bennett, Jr., Pamela S. Edens, and Suzanne T. Bell (2003), “Effectiveness of Training in Organizations: A Meta-Analysis of Design and Evaluation Features,” Journal of Applied Psychology, 88 (April), 234-245.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 234-245
    • Arthur, W.1    Bennett, W.2    Edens, P.S.3    Bell, S.T.4
  • 5
  • 6
    • 85009588088 scopus 로고
    • A Systematic Approach to Evaluation
    • Donald L. Kirkpatrick, ed., Alexandria, VA: American Society for Training and Development
    • Bakken, David, and Alan Bernstein (1987), “A Systematic Approach to Evaluation,” in More Evaluating Training Programs, Donald L. Kirkpatrick, ed., Alexandria, VA: American Society for Training and Development, 28-32.
    • (1987) More Evaluating Training Programs , pp. 28-32
    • Bakken, D.1    Bernstein, A.2
  • 7
    • 84991198386 scopus 로고
    • Transfer of Training: A Review and Directions for Future Research
    • (Spring)
    • Baldwin, Timothy T., and J. Kevin Ford (1988), “Transfer of Training: A Review and Directions for Future Research,” Personnel Psychology, 41 (Spring), 63-105.
    • (1988) Personnel Psychology , vol.41 , pp. 63-105
    • Baldwin, T.T.1    Kevin Ford, J.2
  • 9
    • 27444446347 scopus 로고    scopus 로고
    • Back to School
    • (September)
    • Beck, Marissa (2003), “Back to School,” Sales and Marketing Management, 155 (September), 51-53.
    • (2003) Sales and Marketing Management , vol.155 , pp. 51-53
    • Beck, M.1
  • 10
    • 85009561422 scopus 로고
    • How to Prove and Report Return on (Training) Investment
    • Beverly Geber, ed., Minneapolis: Lakewood Books
    • Becker, Stephen (1989), “How to Prove and Report Return on (Training) Investment,” in Evaluating Training, Beverly Geber, ed., Minneapolis: Lakewood Books, 87-88.
    • (1989) Evaluating Training , pp. 87-88
    • Becker, S.1
  • 11
    • 27444437910 scopus 로고
    • Evaluating Management Development Programs in Industry: A Company-Based Approach from India
    • Donald L. Kirkpatrick, ed., Madison, WI: American Society for Training and Development
    • Bolar, Malathi (1975), “Evaluating Management Development Programs in Industry: A Company-Based Approach from India,” in Evaluating Training Programs, Donald L. Kirkpatrick, ed., Madison, WI: American Society for Training and Development, 265-270.
    • (1975) Evaluating Training Programs , pp. 265-270
    • Bolar, M.1
  • 12
    • 0002850369 scopus 로고
    • Salesperson Evaluation Using Relative Performance Efficiency: The Application of Data Envelopment Analysis
    • Summer
    • Boles, James S., N. Donthu, and R. Lothia (1995), “Salesperson Evaluation Using Relative Performance Efficiency: The Application of Data Envelopment Analysis,” Journal of Personal Selling & Sales Management, 15, 3 (Summer), 31-49.
    • (1995) Journal of Personal Selling & Sales Management , vol.15 , Issue.3 , pp. 31-49
    • Boles, J.S.1    Donthu, N.2    Lothia, R.3
  • 15
    • 0027030869 scopus 로고
    • Comparing Traditional and Integrative Learning Methods in Organizational Training Programs
    • (December)
    • Bretz, Robert D., and Robert E. Thompsett (1992), “Comparing Traditional and Integrative Learning Methods in Organizational Training Programs,” Journal of Applied Psychology, 77 (December), 941-951.
    • (1992) Journal of Applied Psychology , vol.77 , pp. 941-951
    • Bretz, R.D.1    Thompsett, R.E.2
  • 16
    • 27444436240 scopus 로고    scopus 로고
    • The Changing Context of Practice
    • Stephen M. Brown and Constance J. Seidner, eds., Boston: Kluwer Academic
    • Brown, Stephen M. (1998), “The Changing Context of Practice,” in Evaluating Corporate Training: Models and Issues, Stephen M. Brown and Constance J. Seidner, eds., Boston: Kluwer Academic, 3-17.
    • (1998) Evaluating Corporate Training: Models and Issues , pp. 3-17
    • Brown, S.M.1
  • 17
    • 84993000179 scopus 로고    scopus 로고
    • Systematic Performance Improvement-Refining the Space Between Learning and Results
    • Burrow, Jim, and Paula Berardinelli (2003), “Systematic Performance Improvement-Refining the Space Between Learning and Results,” Journal ofWorkplace Learningg, 15 (1), 6-13.
    • (2003) Journal Ofworkplace Learningg , vol.15 , Issue.1 , pp. 6-13
    • Burrow, J.1    Berardinelli, P.2
  • 20
    • 38249019059 scopus 로고
    • The Importance of Distributor Training at Caterpillar
    • February
    • Cavusgil, S. Tamer (1990), “The Importance of Distributor Training at Caterpillar,” Industrial Marketing Management, 19, 1 (February), 1-9.
    • (1990) Industrial Marketing Management , vol.19 , Issue.1 , pp. 1-9
    • Cavusgil, S.T.1
  • 21
    • 52549108531 scopus 로고
    • Congruence in Sales Force Evaluations: Relation to Sales Force Perceptions of Conflict and Ambiguity
    • May
    • Chonko, Lawrence, Roy Howell, and Danny Bellenger (1986), “Congruence in Sales Force Evaluations: Relation to Sales Force Perceptions of Conflict and Ambiguity,” Journal of Personal Selling & Sales Management, 6, 1 (May), 35-48.
    • (1986) Journal of Personal Selling & Sales Management , vol.6 , Issue.1 , pp. 35-48
    • Chonko, L.1    Howell, R.2    Bellenger, D.3
  • 22
    • 0042866002 scopus 로고    scopus 로고
    • Organizational and Individual Learning in the Sales Force: An Agenda for Sales Research
    • December
    • Chonko, Lawrence, Roy Howell, and Danny Bellenger, Alan J. Dubinsky, Eli Jones, and James A. Roberts (2003), “Organizational and Individual Learning in the Sales Force: An Agenda for Sales Research,” Journal of Business Research, 56, 12 (December), 935-946.
    • (2003) Journal of Business Research , vol.56 , Issue.12 , pp. 935-946
    • Chonko, L.1    Howell, R.2    Bellenger, D.3    Dubinsky, A.J.4    Jones, E.5    Roberts, J.A.6
  • 23
    • 21144475996 scopus 로고
    • The Motivational Impact of Sales Quotas on Effort
    • Chowdhury, Jhinuk (1993), “The Motivational Impact of Sales Quotas on Effort,” Journal of Marketing Research, 30 (1), 28-41.
    • (1993) Journal of Marketing Research , vol.30 , Issue.1 , pp. 28-41
    • Chowdhury, J.1
  • 24
    • 85032069591 scopus 로고
    • Exploratory Field Study of Training Motivation
    • (September)
    • Clark, Catherine S., Gregory H. Dobbins, and Robert T. Ladd (1993), “Exploratory Field Study of Training Motivation,” Group and Organization Management, 18 (September), 292-307.
    • (1993) Group and Organization Management , vol.18 , pp. 292-307
    • Clark, C.S.1    Dobbins, G.H.2    Ladd, R.T.3
  • 25
    • 0034287141 scopus 로고    scopus 로고
    • Toward an Integrative Theory of Training Motivation: A Meta-Analytic Path Analysis of 20 Years of Research
    • (October)
    • Colquitt, Jason A., Jeffery A. LePine, and Raymond A. Noe (2000), “Toward an Integrative Theory of Training Motivation: A Meta-Analytic Path Analysis of 20 Years of Research,” Journal of Applied Psychology, 85 (October), 678-707.
    • (2000) Journal of Applied Psychology , vol.85 , pp. 678-707
    • Colquitt, J.A.1    Lepine, J.A.2    Noe, R.A.3
  • 26
    • 0006342995 scopus 로고
    • Participant Evaluation: Finding Out How Well Training Worked
    • Donald L. Kirkpatrick, ed., Alexandria, VA: American Society for Training and Development
    • Connolly, Susan (1987), “Participant Evaluation: Finding Out How Well Training Worked,” in More Evaluating Training Programs, Donald L. Kirkpatrick, ed., Alexandria, VA: American Society for Training and Development, 232-236.
    • (1987) More Evaluating Training Programs , pp. 232-236
    • Connolly, S.1
  • 27
    • 0002499517 scopus 로고
    • Industrial Salesperson Development: A Career Stages Perspective
    • (Fall)
    • Cron, William L. (1984), “Industrial Salesperson Development: A Career Stages Perspective,” JournalofMarketing, 48 (Fall), 41-52.
    • (1984) Journalofmarketing , vol.48 , pp. 41-52
    • Cron, W.L.1
  • 28
    • 9744252667 scopus 로고
    • How Should We Measure Change, or Should We?
    • Cronbach, L.J., and L. Furby (1970), “How Should We Measure Change, or Should We?” Psychological Bulletin, 74 (2), 68-80.
    • (1970) Psychological Bulletin , vol.74 , Issue.2 , pp. 68-80
    • Cronbach, L.J.1    Furby, L.2
  • 29
    • 85009609979 scopus 로고
    • Effectiveness of Performance Appraisal Training Using Computer Assisted Instruction and Behavior Modeling
    • (Autumn)
    • Davis, Brian L., and Michael K. Mount (1984), “Effectiveness of Performance Appraisal Training Using Computer Assisted Instruction and Behavior Modeling,” Personnel Psychology, 37 (Autumn), 439-452.
    • (1984) Personnel Psychology , vol.37 , pp. 439-452
    • Davis, B.L.1    Mount, M.K.2
  • 30
    • 85047681720 scopus 로고    scopus 로고
    • Knowledge Structures and the Acquisition of a Complex Skill
    • (October)
    • Day, Eric A., Winfred Arthur, Jr., and Dennis Gettman (2001), “Knowledge Structures and the Acquisition of a Complex Skill,” Journal of Applied Psychology, 86 (October), 1022-1033.
    • (2001) Journal of Applied Psychology , vol.86 , pp. 1022-1033
    • Day, E.A.1    Arthur, W.2
  • 31
    • 0021439516 scopus 로고
    • An Evaluation of a Sales Training Programme in a Retailing Environment
    • Doyle, Peter, and David Cook (1984), “An Evaluation of a Sales Training Programme in a Retailing Environment,” European Journal of Operational Research, 16 (3), 308-313.
    • (1984) European Journal of Operational Research , vol.16 , Issue.3 , pp. 308-313
    • Doyle, P.1    Cook, D.2
  • 33
    • 85009600489 scopus 로고    scopus 로고
    • Some Assumptions About the Effectiveness of Sales Training
    • (Summer)
    • Dubinsky, Alan J. (1996), “Some Assumptions About the Effectiveness of Sales Training,” Journal of Personal Selling & Sales Management, 16, 3 (Summer), 67-76.
    • (1996) Journal of Personal Selling & Sales Management , vol.16 , Issue.3 , pp. 67-76
    • Dubinsky, A.J.1
  • 34
    • 0009938028 scopus 로고    scopus 로고
    • Salesperson Failure: Sales Management Is the Key
    • (January)
    • Dubinsky, Alan J. (1999), “Salesperson Failure: Sales Management Is the Key,” Industrial Marketing Management, 28 (January), 7-18.
    • (1999) Industrial Marketing Management , vol.28 , pp. 7-18
    • Dubinsky, A.J.1
  • 38
    • 27444444295 scopus 로고    scopus 로고
    • Assessing Employee Competencies
    • Stephen M. Brown and Constance J. Seidner, eds., Boston: Kluwer Academic
    • Ennis, Susan (1998), “Assessing Employee Competencies,” in Evaluating Corporate Training: Models and Issues, Stephen M. Brown and Constance J. Seidner, eds., Boston: Kluwer Academic, 183-208.
    • (1998) Evaluating Corporate Training: Models and Issues , pp. 183-208
    • Ennis, S.1
  • 39
    • 85009643494 scopus 로고    scopus 로고
    • An Exploratory Study of Sales Force Automation Practices: Expectations and Realities
    • Spring
    • Erffmeyer, Robert, and Dale Johnson (2002), “An Exploratory Study of Sales Force Automation Practices: Expectations and Realities,” Journal of Personal Selling & Sales Management, 21, 2 (Spring), 167-175.
    • (2002) Journal of Personal Selling & Sales Management , vol.21 , Issue.2 , pp. 167-175
    • Erffmeyer, R.1    Johnson, D.2
  • 41
    • 2942672005 scopus 로고    scopus 로고
    • 2001 Industry Report
    • Galvin, Tammy (2001), “2001 Industry Report,” Training, 38 (10), 40-75.
    • (2001) Training , vol.38 , Issue.10 , pp. 40-75
    • Galvin, T.1
  • 42
    • 27444439373 scopus 로고    scopus 로고
    • The 2003 Training Top 100
    • (March)
    • Galvin, Tammy, Gail Johnson, and Jeff Barbian (2003), “The 2003 Training Top 100,” Training, 40 (March), 18-32.
    • (2003) Training , vol.40 , pp. 18-32
    • Galvin, T.1    Johnson, G.2    Barbian, J.3
  • 43
    • 0039497406 scopus 로고
    • Does Training Make a Difference? Prove It
    • March
    • Geber, Beverly (1995), “Does Training Make a Difference? Prove It,” Training, 32, 3 (March), 27-34.
    • (1995) Training , vol.32 , Issue.3 , pp. 27-34
    • Geber, B.1
  • 44
    • 84991133914 scopus 로고
    • The Influence of Training Method on Self-Efficacy and Idea Generation Among Managers
    • Winter
    • Gist, Marilyn E. (1989), “The Influence of Training Method on Self-Efficacy and Idea Generation Among Managers,” Per-sonnelPsychology, 42, 4 (Winter), 787-805.
    • (1989) Per-Sonnelpsychology , vol.42 , Issue.4 , pp. 787-805
    • Gist, M.E.1
  • 45
    • 0000806910 scopus 로고
    • Self-Efficacy: A Theoretical Analysis of Its Determinants and Malleability
    • (April)
    • Gist, Marilyn E, and Terence R. Mitchell (1992), “Self-Efficacy: A Theoretical Analysis of Its Determinants and Malleability,” Academy of Management Review, 12 (April), 183-211.
    • (1992) Academy of Management Review , vol.12 , pp. 183-211
    • Gist, M.E.1    Mitchell, T.R.2
  • 46
    • 26444447760 scopus 로고
    • Effects of Alternative Training Methods on Self-Efficacy and Performance in Computer Software Training
    • Gist, Marilyn E, Catherine Schwoerer, and Benson Rosen (1989), “Effects of Alternative Training Methods on Self-Efficacy and Performance in Computer Software Training,” Journal of AppliedPsychology, 74 (6), 884-891.
    • (1989) Journal of Appliedpsychology , vol.74 , Issue.6 , pp. 884-891
    • Gist, M.E.1    Schwoerer, C.2    Rosen, B.3
  • 47
    • 85025341104 scopus 로고    scopus 로고
    • The Flawed Four-Level Evaluation Model
    • (Spring)
    • Holton, Elwood F., III (1996), “The Flawed Four-Level Evaluation Model,” Human Resource Development Quarterly, 7 (Spring), 5-25.
    • (1996) Human Resource Development Quarterly , vol.7 , pp. 5-25
    • Holton, E.F.1
  • 51
    • 85009635378 scopus 로고    scopus 로고
    • A Utility-Based Framework for Evaluating the Financial Impact of Sales Force Training Programs
    • Summer
    • Honeycutt, Earl D., Jr., Kiran Karande, Ashraf Attia, and Steven D. Maurer (2001), “A Utility-Based Framework for Evaluating the Financial Impact of Sales Force Training Programs,” Journal of Personal Selling & Sales Management, 21, 3 (Summer), 229-238.
    • (2001) Journal of Personal Selling & Sales Management , vol.21 , Issue.3 , pp. 229-238
    • Honeycutt, E.D.1    Karande, K.2    Attia, A.3    Maurer, S.D.4
  • 52
    • 0000314720 scopus 로고
    • Personal and Organizational Variables: Their Relative Effect of Reward Valences of Industrial Salespeople
    • (May)
    • Ingram, Thomas N., and Danny N. Bellenger (1983), “Personal and Organizational Variables: Their Relative Effect of Reward Valences of Industrial Salespeople,” Journal of Marketing Research, 20 (May), 198-205.
    • (1983) Journal of Marketing Research , vol.20 , pp. 198-205
    • Ingram, T.N.1    Bellenger, D.N.2
  • 53
    • 18844378800 scopus 로고    scopus 로고
    • Field of Sales
    • (July)
    • Johnson, Heather (2004), “Field of Sales,” Training, 41 (July), 36-37.
    • (2004) Training , vol.41 , pp. 36-37
    • Johnson, H.1
  • 56
    • 0000118603 scopus 로고    scopus 로고
    • Theory Testing Using Case Studies in Business-to-Business Research
    • Johnston, Wesley J., Mark P. Leach, and Annie H. Liu (1999), “Theory Testing Using Case Studies in Business-to-Business Research,” Industrial Marketing Management, 28 (3), 201-213.
    • (1999) Industrial Marketing Management , vol.28 , Issue.3 , pp. 201-213
    • Johnston, W.J.1    Leach, M.P.2    Liu, A.H.3
  • 57
    • 27444432954 scopus 로고    scopus 로고
    • When Salespeople Fail: Assessing Blame
    • (January)
    • Jolson, Marvin A. (1999), “When Salespeople Fail: Assessing Blame,” Industrial Marketing Management, 28 (January), 19-26.
    • (1999) Industrial Marketing Management , vol.28 , pp. 19-26
    • Jolson, M.A.1
  • 58
    • 0002091684 scopus 로고    scopus 로고
    • Using the Balanced Scorecard as a Strategic Management System
    • Kaplan, R.S., and D.P. Norton (1996), “Using the Balanced Scorecard as a Strategic Management System,” Harvard Business Review, 74 (1), 75-85.
    • (1996) Harvard Business Review , vol.74 , Issue.1 , pp. 75-85
    • Kaplan, R.S.1    Norton, D.P.2
  • 60
    • 3343019137 scopus 로고    scopus 로고
    • Should You Speed Up Sales Training?
    • (December)
    • Kaydo, Chad (1998), “Should You Speed Up Sales Training?” Sales & Marketing Management, 150 (December), 33.
    • (1998) Sales & Marketing Management , vol.150 , pp. 33
    • Kaydo, C.1
  • 63
    • 0002738037 scopus 로고    scopus 로고
    • Great Ideas Revisited
    • January
    • Kirkpatrick, Donald L. (1996), “Great Ideas Revisited,” Training and Development, 50 (January), 55-57.
    • (1996) Training and Development , vol.50 , pp. 55-57
    • Kirkpatrick, D.L.1
  • 64
    • 21144468422 scopus 로고
    • Application of Cognitive, Skill-Based, and Affective Theories of Learning Outcomes to New Methods of Training Evaluation
    • (April)
    • Kraiger, Kurt, J. Kevin Ford, and Eduardo Salas (1993), “Application of Cognitive, Skill-Based, and Affective Theories of Learning Outcomes to New Methods of Training Evaluation,” Journal of Applied Psychology, 78 (April), 311-328.
    • (1993) Journal of Applied Psychology , vol.78 , pp. 311-328
    • Kraiger, K.1    Kevin Ford, J.2    Salas, E.3
  • 65
    • 0030002049 scopus 로고    scopus 로고
    • Does Job-Related Training Performance Decline with Age?
    • March
    • Kubeck, J.E., N.D. Delp, T.K. Haslett, and M.A. McDaniel (1996), “Does Job-Related Training Performance Decline with Age?” Psychology and Aging, 11, 1 (March), 92-107.
    • (1996) Psychology and Aging , vol.11 , Issue.1 , pp. 92-107
    • Kubeck, J.E.1    Delp, N.D.2    Haslett, T.K.3    Mc Daniel, M.A.4
  • 66
    • 0031092702 scopus 로고    scopus 로고
    • What Information Can Relationship Marketers Obtain from Customer Evaluations of Salespeople
    • March
    • Lambert, Douglas, Arun Sharma, and Michael Levy (1997), “What Information Can Relationship Marketers Obtain from Customer Evaluations of Salespeople,” Industrial Marketing Management, 26, 2 (March), 177-187.
    • (1997) Industrial Marketing Management , vol.26 , Issue.2 , pp. 177-187
    • Lambert, D.1    Sharma, A.2    Levy, M.3
  • 67
    • 27444446425 scopus 로고
    • Sales Training Management: How to Develop Performance Leaders
    • Robert L. Craig and Leslie Kelly, eds., Englewood Cliffs, NJ: Prentice Hall
    • Law, William (1990), “Sales Training Management: How to Develop Performance Leaders,” in Sales Training Handbook: A Guide to Developing Sales Performance, Robert L. Craig and Leslie Kelly, eds., Englewood Cliffs, NJ: Prentice Hall, 42-67.
    • (1990) Sales Training Handbook: A Guide to Developing Sales Performance , pp. 42-67
    • Law, W.1
  • 68
    • 85009636848 scopus 로고    scopus 로고
    • Investigating Interrelationships Among Sales Training Evaluation Methods
    • Fall
    • Leach, Mark P., and Annie H. Liu (2003), “Investigating Interrelationships Among Sales Training Evaluation Methods,” Journal of Personal Selling & Sales Management, 23, 4 (Fall), 325-337.
    • (2003) Journal of Personal Selling & Sales Management , vol.23 , Issue.4 , pp. 325-337
    • Leach, M.P.1    Liu, A.H.2
  • 69
    • 27444434162 scopus 로고    scopus 로고
    • The Role of Self-Regulation Training in Developing the Motivation Management Capabilities of Salespeople
    • Summer
    • Leach, Mark P., and Annie H. Liu, and Wesley J. Johnston (2005), “The Role of Self-Regulation Training in Developing the Motivation Management Capabilities of Salespeople,” Journal of Personal Selling & Sales Management, 25, 3 (Summer), 269-281.
    • (2005) Journal of Personal Selling & Sales Management , vol.25 , Issue.3 , pp. 269-281
    • Leach, M.P.1    Liu, A.H.2    Johnston, W.J.3
  • 70
    • 85009534762 scopus 로고
    • Mapping the Procedural Knowledge of Industrial Sales Personnel: A Script-Theoretic Investigation
    • (January)
    • Leigh, Thomas W, and Patrick F. McGraw (1989), “Mapping the Procedural Knowledge of Industrial Sales Personnel: A Script-Theoretic Investigation,” Journal of Marketing, 53 (January), 16-34.
    • (1989) Journal of Marketing , vol.53 , pp. 16-34
    • Leigh, T.W.1    Mc Graw, P.F.2
  • 71
    • 85009579922 scopus 로고    scopus 로고
    • Developing Loyal Customers with a Value-Adding Sales Force: Examining Customer Satisfaction and Perceived Credibility of Consultative Salespeople
    • Spring
    • Liu, Annie H., and Mark P. Leach (2001), “Developing Loyal Customers with a Value-Adding Sales Force: Examining Customer Satisfaction and Perceived Credibility of Consultative Salespeople,” Journal of Personal Selling & Sales Management, 21, 2 (Spring), 147-156.
    • (2001) Journal of Personal Selling & Sales Management , vol.21 , Issue.2 , pp. 147-156
    • Liu, A.H.1    Leach, M.P.2
  • 72
    • 11444259275 scopus 로고    scopus 로고
    • Examining Customer Value Perceptions of Organizational Buyers when Sourcing from Multiple Vendors
    • May
    • Liu, Annie H., and Mark P. Leach and Kenneth Bernhardt (2005), “Examining Customer Value Perceptions of Organizational Buyers when Sourcing from Multiple Vendors,” Journal of Business Research, 58, 5 (May), 559-568.
    • (2005) Journal of Business Research , vol.58 , Issue.5 , pp. 559-568
    • Liu, A.H.1    Leach, M.P.2    Bernhardt, K.3
  • 73
    • 58149370253 scopus 로고
    • Effect of Self-Efficacy, Goals and Task Strategies on Task Performance
    • May
    • Locke, E.A., E. Frederick, C. Lee, and P Bobko (1984), “Effect of Self-Efficacy, Goals and Task Strategies on Task Performance,” Journal of Applied Psychology, 69, 2 (May), 241-251.
    • (1984) Journal of Applied Psychology , vol.69 , Issue.2 , pp. 241-251
    • Locke, E.A.1    Frederick, E.2    Lee, C.3    Bobko, P.4
  • 74
    • 3342986472 scopus 로고    scopus 로고
    • Getting into Their Heads
    • (February)
    • Lorge, Sarah, and Keri Smith (1998), “Getting into Their Heads,” Sales & Marketing Management, 150 (February), 58-64.
    • (1998) Sales & Marketing Management , vol.150 , pp. 58-64
    • Lorge, S.1    Smith, K.2
  • 75
    • 0009418294 scopus 로고    scopus 로고
    • Sales Training Evaluation Model (STEM): A Conceptual Framework
    • (January)
    • Lupton, Robert A., John E. Weiss, and Robin T. Peterson (1999), “Sales Training Evaluation Model (STEM): A Conceptual Framework,” Industrial Marketing Management, 28 (January), 73-86.
    • (1999) Industrial Marketing Management , vol.28 , pp. 73-86
    • Lupton, R.A.1    Weiss, J.E.2    Peterson, R.T.3
  • 76
    • 21144459329 scopus 로고
    • Influences of Individual and Situational Characteristics on Measures of Training Effectiveness
    • Winter
    • Mathieu, John E., Scott I. Tannenbaum, and E. Salas (1992), “Influences of Individual and Situational Characteristics on Measures of Training Effectiveness,” Academy of Management Journal, 35, 4 (Winter), 828-847.
    • (1992) Academy of Management Journal , vol.35 , Issue.4 , pp. 828-847
    • Mathieu, J.E.1    Tannenbaum, S.I.2    Salas, E.3
  • 77
    • 0034346258 scopus 로고    scopus 로고
    • The Effect of a Mastery Practice Design on Learning and Transfer in Behavior Modeling Training
    • (Summer)
    • May, Gary L., and William M. Kahnweiler (2000), “The Effect of a Mastery Practice Design on Learning and Transfer in Behavior Modeling Training,” Personnel Psychology, 53 (Summer), 353-373.
    • (2000) Personnel Psychology , vol.53 , pp. 353-373
    • May, G.L.1    Kahnweiler, W.M.2
  • 78
    • 0015535482 scopus 로고
    • Testing for Competence Rather than for Intelligence
    • McClelland, D.C. (1973), “Testing for Competence Rather than for Intelligence,” American Psychologist, 28 (1), 1-14.
    • (1973) American Psychologist , vol.28 , Issue.1 , pp. 1-14
    • Mc Clelland, D.C.1
  • 79
    • 85009603853 scopus 로고
    • An Objective Evaluation of a Behavior Modeling Training Program
    • Winter
    • Meyer, H., and M. Raich (1983), “An Objective Evaluation of a Behavior Modeling Training Program,” Personnel Psychology, 36, 4 (Winter), 755-761.
    • (1983) Personnel Psychology , vol.36 , Issue.4 , pp. 755-761
    • Meyer, H.1    Raich, M.2
  • 80
    • 0006338770 scopus 로고
    • How to Get Accurate Self-Reports ofTrain-ing Outcomes
    • Donald L. Kirkpatrick, ed., Alexandria, VA: American Society for Training and Development
    • Mezoff, Bob (1987), “How to Get Accurate Self-Reports ofTrain-ing Outcomes,” in More Evaluating Training Programs, Donald L. Kirkpatrick, ed., Alexandria, VA: American Society for Training and Development, 217-222.
    • (1987) More Evaluating Training Programs , pp. 217-222
    • Mezoff, B.1
  • 82
    • 2542622024 scopus 로고    scopus 로고
    • Organizational Strategy and Training Evaluation
    • Stephen M. Brown and Constance J. Seidner, eds., Boston: Kluwer Academic
    • Moore, Carol Ann, and Constance J. Seidner (1998), “Organizational Strategy and Training Evaluation,” in Evaluating Corporate Training: Models and Issues, Stephen M. Brown and Constance J. Seidner, eds., Boston: Kluwer Academic, 19-40.
    • (1998) Evaluating Corporate Training: Models and Issues , pp. 19-40
    • Moore, C.A.1    Seidner, C.J.2
  • 83
    • 0012290944 scopus 로고    scopus 로고
    • Examining the Factor Structure of Participant Reactions to Training: A Multidimensional Approach
    • (Fall)
    • Morgan, Ronald B., and Wendy J. Casper (2000), “Examining the Factor Structure of Participant Reactions to Training: A Multidimensional Approach,” Human Resource Development Quarterly, 11 (Fall), 301-317.
    • (2000) Human Resource Development Quarterly , vol.11 , pp. 301-317
    • Morgan, R.B.1    Casper, W.J.2
  • 84
    • 0006322817 scopus 로고
    • Salesperson Failure: Definition, Determinants, and Outcomes
    • Winter
    • Morris, Michael, Raymond LaForge, and Jeffrey Allen (1994), “Salesperson Failure: Definition, Determinants, and Outcomes,” Journal of Personal Selling & Sales Management, 14, 1 (Winter), 1-15.
    • (1994) Journal of Personal Selling & Sales Management , vol.14 , Issue.1 , pp. 1-15
    • Morris, M.1    Laforge, R.2    Allen, J.3
  • 85
    • 84926965730 scopus 로고
    • Assessing the Relationship Among Performance Measures, Managerial Practices, and Satisfaction When Evaluating the Salesforce: A Replication and Extension
    • Summer
    • Morris, Michael, Duane Davis, Jeffrey Allen, Ramon Avila, and Joseph Chapman (1991), “Assessing the Relationship Among Performance Measures, Managerial Practices, and Satisfaction When Evaluating the Salesforce: A Replication and Extension,” Journal ofPersonal Selling & Sales Management, 11, 3 (Summer), 25-35.
    • (1991) Journal Ofpersonal Selling & Sales Management , vol.11 , Issue.3 , pp. 25-35
    • Morris, M.1    Davis, D.2    Allen, J.3    Avila, R.4    Chapman, J.5
  • 86
    • 0041991504 scopus 로고    scopus 로고
    • The Role of ABM in Measuring Customer Value: Part One
    • (March)
    • Ness, Joseph A., Michael J. Schroeck, Rick A. Letendre, and Willmar J. Douglas (2001a), “The Role of ABM in Measuring Customer Value: Part One,” Strategic Finance, 82 (March), 32-37.
    • (2001) Strategic Finance , vol.82 , pp. 32-37
    • Ness, J.A.1    Schroeck, M.J.2    Letendre, R.A.3    Douglas, W.J.4
  • 87
    • 0041991504 scopus 로고    scopus 로고
    • The Role of ABM in Measuring Customer Value: Part Two
    • April
    • Ness, Joseph A., Michael J. Schroeck, Rick A. Letendre, and Willmar J. Douglas (2001b), “The Role of ABM in Measuring Customer Value: Part Two,” Strategic Finance, 82 (April), 44-49.
    • (2001) Strategic Finance , vol.82 , pp. 44-49
    • Ness, J.A.1    Schroeck, M.J.2    Letendre, R.A.3    Douglas, W.J.4
  • 88
    • 33845661927 scopus 로고
    • The Influence of Trainee Attitudes on Training Effectiveness: Test of a Model
    • Autumn
    • Noe, Raymond A., and Neal Schmitt (1986), “The Influence of Trainee Attitudes on Training Effectiveness: Test of a Model,” Personnel Psychology, 39, 3 (Autumn), 497-523.
    • (1986) Personnel Psychology , vol.39 , Issue.3 , pp. 497-523
    • Noe, R.A.1    Schmitt, N.2
  • 90
    • 27444447724 scopus 로고    scopus 로고
    • Level Four and Beyond: An ROI Model
    • Stephen M. Brown and Constance J. Seidner, eds., Boston: Kluwer Academic
    • Phillips, Jack J. (1998), “Level Four and Beyond: An ROI Model,” in Evaluating Corporate Training: Models and Issues, Stephen M. Brown and Constance J. Seidner, eds., Boston: Kluwer Academic, 113-140.
    • (1998) Evaluating Corporate Training: Models and Issues , pp. 113-140
    • Phillips, J.J.1
  • 91
    • 0348191145 scopus 로고    scopus 로고
    • Face-to-Face Selling Is More Important than Ever
    • March
    • Rackham, Neil (2000), “Face-to-Face Selling Is More Important than Ever,” Sales & Marketing Management, 152, 3 (March), 34-38.
    • (2000) Sales & Marketing Management , vol.152 , Issue.3 , pp. 34-38
    • Rackham, N.1
  • 92
    • 0036636299 scopus 로고    scopus 로고
    • The Mismanagement of Customer Loyalty
    • July
    • Reinartz, Werner, and V. Kumar (2002), “The Mismanagement of Customer Loyalty,” Harvard Business Review, 80, 7 (July), 86-94.
    • (2002) Harvard Business Review , vol.80 , Issue.7 , pp. 86-94
    • Reinartz, W.1    Kumar, V.2
  • 93
    • 0005922488 scopus 로고    scopus 로고
    • Methods in Sales Research: Apples and Apples or Apples and Oranges? A Meta-Analysis of Objective and Subjective Measures of Salesperson Performance
    • Fall
    • Rich, Gregory A., William H. Bommer, Scott B. McKenzie, Philip M. Podsakoff, and Jonathan L. Johnson (1999), “Methods in Sales Research: Apples and Apples or Apples and Oranges? A Meta-Analysis of Objective and Subjective Measures of Salesperson Performance,” Journal ofPersonal Selling & Sales Management, 19, 4 (Fall), 41-52.
    • (1999) Journal Ofpersonal Selling & Sales Management , vol.19 , Issue.4 , pp. 41-52
    • Rich, G.A.1    Bommer, W.H.2    Mc Kenzie, S.B.3    Podsakoff, P.M.4    Johnson, J.L.5
  • 94
    • 0242266430 scopus 로고    scopus 로고
    • A Comparative Analysis of Sales Training in Europe: Implications for International Sales Negotiations
    • Roman, Sergio, and Salvador Ruiz (2003), “A Comparative Analysis of Sales Training in Europe: Implications for International Sales Negotiations,” International Marketing Review, 20 (3), 304-327.
    • (2003) International Marketing Review , vol.20 , Issue.3 , pp. 304-327
    • Roman, S.1    Ruiz, S.2
  • 95
    • 84985204977 scopus 로고
    • Moderating Effects of Self-Efficacy for the Relationship Between Training Method and Anxiety and Stress Reactions of Newcomers
    • December
    • Saks, Alan M. (1994), “Moderating Effects of Self-Efficacy for the Relationship Between Training Method and Anxiety and Stress Reactions of Newcomers,” Journal of Organizational Behavior, 15, 7 (December), 639-654.
    • (1994) Journal of Organizational Behavior , vol.15 , Issue.7 , pp. 639-654
    • Saks, A.M.1
  • 96
    • 0029282746 scopus 로고
    • Longitudinal Field Investigation of the Moderating and Mediating Effects of Self-Efficacy on the Relationship Between Training and Newcomer Adjustment
    • Saks, Alan M. (1995), “Longitudinal Field Investigation of the Moderating and Mediating Effects of Self-Efficacy on the Relationship Between Training and Newcomer Adjustment,” Journal of Applied Psychology, 80 (2), 211-225.
    • (1995) Journal of Applied Psychology , vol.80 , Issue.2 , pp. 211-225
    • Saks, A.M.1
  • 97
    • 0035220375 scopus 로고    scopus 로고
    • The Science of Training: A Decade of Progress
    • Salas, Eduardo, and Janis A. Cannon-Bowers (2001), “The Science of Training: A Decade of Progress,” Annual Review of Psychology, 52 (1), 471-499.
    • (2001) Annual Review of Psychology , vol.52 , Issue.1 , pp. 471-499
    • Salas, E.1    Cannon-Bowers, J.A.2
  • 98
    • 0006322252 scopus 로고
    • To Survive the Budget Inquisition, Prove Your Training Makes Dollars and Sense
    • Shipp, Travis (1980), “To Survive the Budget Inquisition, Prove Your Training Makes Dollars and Sense,” Training, 17 (11), 23-29.
    • (1980) Training , vol.17 , Issue.11 , pp. 23-29
    • Shipp, T.1
  • 99
    • 0036021511 scopus 로고    scopus 로고
    • The Hidden Minefields in the Adoption of Sales Force Automation Technologies
    • Speier, Cheri, and Vishwanath Venkatesh (2002), “The Hidden Minefields in the Adoption of Sales Force Automation Technologies,” Journal of Marketing, 66 (3), 98-112.
    • (2002) Journal of Marketing , vol.66 , Issue.3 , pp. 98-112
    • Speier, C.1    Venkatesh, V.2
  • 101
    • 0027673936 scopus 로고
    • Gender Differences in the Acquisition of Salary Negotiation Skills: The Role of Goals, Self-Efficacy, and Perceived Control
    • (October)
    • Stevens, Cynthia Kay, Anna G. Bavetta, and Marilyn E. Gist (1993), “Gender Differences in the Acquisition of Salary Negotiation Skills: The Role of Goals, Self-Efficacy, and Perceived Control,” Journal of Applied Psychology, 78 (October), 723-735.
    • (1993) Journal of Applied Psychology , vol.78 , pp. 723-735
    • Stevens, C.K.1    Bavetta, A.G.2    Gist, M.E.3
  • 102
    • 21344494683 scopus 로고
    • Learning Orientation, Working Smart, and Effective Selling
    • (July)
    • Sujan, Harish, Barton Weitz, and Nirmalya Kumar (1994), “Learning Orientation, Working Smart, and Effective Selling,” Journal of Marketing, 58 (July), 39-52.
    • (1994) Journal of Marketing , vol.58 , pp. 39-52
    • Sujan, H.1    Weitz, B.2    Kumar, N.3
  • 103
    • 0001509574 scopus 로고
    • Client Evaluation Cues: A Comparison of Successful and Unsuccessful Salespeople
    • (May)
    • Szymanski, David M., and Gilbert A. Churchill, Jr. (1990), “Client Evaluation Cues: A Comparison of Successful and Unsuccessful Salespeople,” Journal of Marketing Research, 27 (May), 163-174.
    • (1990) Journal of Marketing Research , vol.27 , pp. 163-174
    • Szymanski, D.M.1    Churchill, G.A.2
  • 104
    • 0003125636 scopus 로고
    • Determining a Strategy for Evaluating Training: Operating Within Organizational Constraints
    • Tannenbaum, Scott, and Steven Woods (1992), “Determining a Strategy for Evaluating Training: Operating Within Organizational Constraints,” Human Resource Planning, 15 (2), 63-79.
    • (1992) Human Resource Planning , vol.15 , Issue.2 , pp. 63-79
    • Tannenbaum, S.1    Woods, S.2
  • 105
    • 58149205683 scopus 로고
    • Meeting Trainees Expectations: The Influence of Training Fulfillment on the Development of Commitment, Self-Efficacy, and Motivation
    • (December)
    • Tannenbaum, Scott, John E. Mathieu, Eduardo Salas, and Janis A. Cannon Bowers (1991), “Meeting Trainees’ Expectations: The Influence of Training Fulfillment on the Development of Commitment, Self-Efficacy, and Motivation,” Journal of Applied Psychology, 76 (December), 759-769.
    • (1991) Journal of Applied Psychology , vol.76 , pp. 759-769
    • Tannenbaum, S.1    Mathieu, J.E.2    Salas, E.3    Bowers, J.A.C.4
  • 106
    • 21844508845 scopus 로고
    • Applying Trained Skills on the Job: The Importance of the Work Environment
    • (April)
    • Tracey, J. Bruce, Scott I. Tannenbaum, and Michael J. Kavanagh (1995), “Applying Trained Skills on the Job: The Importance of the Work Environment,” Journal of Applied Psychology, 80 (April), 239-252.
    • (1995) Journal of Applied Psychology , vol.80 , pp. 239-252
    • Tracey, J.B.1    Tannenbaum, S.I.2    Kavanagh, M.J.3
  • 107
    • 84991128879 scopus 로고
    • Training-Related Variables, Gender, and Training Outcomes: A Field Investigation
    • Tziner, Aharon, and Cecilia Falbe (1993), “Training-Related Variables, Gender, and Training Outcomes: A Field Investigation,” International Journal of Psychology, 28 (2), 203-221.
    • (1993) International Journal of Psychology , vol.28 , Issue.2 , pp. 203-221
    • Tziner, A.1    Falbe, C.2
  • 109
    • 0015748473 scopus 로고
    • Are Deficiency Scores Deficient?
    • Wall, T.D., and R.L. Payne (1973), “Are Deficiency Scores Deficient?” Journal of Applied Psychology, 58 (3), 322-326.
    • (1973) Journal of Applied Psychology , vol.58 , Issue.3 , pp. 322-326
    • Wall, T.D.1    Payne, R.L.2
  • 110
    • 21844511793 scopus 로고
    • Trainee Characteristics and the Outcomes of Open Learning
    • (Summer)
    • Warr, Peter B., and David Bunce (1995), “Trainee Characteristics and the Outcomes of Open Learning,” Personnel Psychology, 48 (Summer), 347-375.
    • (1995) Personnel Psychology , vol.48 , pp. 347-375
    • Warr, P.B.1    Bunce, D.2
  • 112
    • 85009645737 scopus 로고
    • Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness
    • Weitz, Barton, Harish Sujan, and Mita Sujan (1986), “Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness,” Journal of Marketing, 50 (4), 174-191.
    • (1986) Journal of Marketing , vol.50 , Issue.4 , pp. 174-191
    • Weitz, B.1    Sujan, H.2    Sujan, M.3
  • 114
    • 85007493533 scopus 로고    scopus 로고
    • Theories Supporting Transfer of Training
    • (Summer)
    • Yamnill, Siriporn, and Gary N. McLean (2001), “Theories Supporting Transfer of Training,” Human Resource Development Quarterly, 12 (Summer), 195-208.
    • (2001) Human Resource Development Quarterly , vol.12 , pp. 195-208
    • Yamnill, S.1    Mc Lean, G.N.2
  • 115
    • 27444433982 scopus 로고    scopus 로고
    • How to Decipher the Real Feedback on ‘Smile Sheets
    • Dave Zielinski, ed., Minneapolis: Lakewood Books
    • Zemke, Ron (1996), “How to Decipher the Real Feedback on ‘Smile Sheets,’” in Evaluating Training’s Impact, Dave Zielinski, ed., Minneapolis: Lakewood Books, 43-54.
    • (1996) Evaluating Training’s Impact , pp. 43-54
    • Zemke, R.1
  • 116
    • 27444441920 scopus 로고
    • Assessing Training Results: Its Time to Take the Plunge
    • Donald L. Kirkpatrick, ed., Alexandria, VA: American Society for Training and Development
    • Zenger, John, and Kenneth Hargis (1987), “Assessing Training Results: It’s Time to Take the Plunge,” in More Evaluating Training Programs, Donald L. Kirkpatrick, ed., Alexandria, VA: American Society for Training and Development, 185-189.
    • (1987) More Evaluating Training Programs , pp. 185-189
    • Zenger, J.1    Hargis, K.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.