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Volumn 2, Issue 3-4, 2001, Pages 25-47

Guest satisfaction barometer and benchmarking

Author keywords

Benchmarking; Complaining behavior; Customer satisfaction barometer; Customer value analysis; Importance performance analysis; Loyalty

Indexed keywords


EID: 10644284269     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v02n03_03     Document Type: Article
Times cited : (15)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.