메뉴 건너뛰기




Volumn 46, Issue 1, 2005, Pages 3-10

Developing an efficient model to select emergency department patient satisfaction improvement strategies

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; EMERGENCY WARD; HEALTH CARE QUALITY; HOSPITAL; LOGISTIC REGRESSION ANALYSIS; MEASUREMENT; PATIENT SATISFACTION; PERFORMANCE; PREDICTION; PRIORITY JOURNAL;

EID: 21444439210     PISSN: 01960644     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.annemergmed.2004.11.023     Document Type: Article
Times cited : (44)

References (34)
  • 1
    • 0036339019 scopus 로고    scopus 로고
    • Predictors of patient dissatisfaction with emergency care
    • R. Goldwag , A. Berg , and D. Yuval Predictors of patient dissatisfaction with emergency care Isr Med Assoc J 4 2002 603 606
    • (2002) Isr Med Assoc J , vol.4 , pp. 603-606
    • Goldwag, R.1    Berg, A.2    Yuval, D.3
  • 2
    • 0346727520 scopus 로고    scopus 로고
    • Predictors of emergency department patient satisfaction: stability over 17 months
    • E.D. Boudreaux , S. d'Autremont , and K. Wood Predictors of emergency department patient satisfaction: stability over 17 months Acad Emerg Med 11 2004 51 58
    • (2004) Acad Emerg Med , vol.11 , pp. 51-58
    • Boudreaux, E.D.1    D'Autremont, S.2    Wood, K.3
  • 3
    • 0027477857 scopus 로고
    • Emergency department satisfaction: what matters most?
    • B. Bursch , J. Beezy , and R. Shaw Emergency department satisfaction: what matters most? Ann Emerg Med 22 1993 586 591
    • (1993) Ann Emerg Med , vol.22 , pp. 586-591
    • Bursch, B.1    Beezy, J.2    Shaw, R.3
  • 4
    • 0033886851 scopus 로고    scopus 로고
    • Determinants of patient satisfaction and willingness to return with emergency care
    • B.C. Sun , J. Adams , and E.J. Orav Determinants of patient satisfaction and willingness to return with emergency care Ann Emerg Med 35 2000 426 434
    • (2000) Ann Emerg Med , vol.35 , pp. 426-434
    • Sun, B.C.1    Adams, J.2    Orav, E.J.3
  • 5
    • 0032438312 scopus 로고    scopus 로고
    • Predicting patient satisfaction: a study of two emergency departments
    • P.R. Yarnold , E.A. Michelson , and D.A. Thompson Predicting patient satisfaction: a study of two emergency departments J Behav Med 21 1998 545 563
    • (1998) J Behav Med , vol.21 , pp. 545-563
    • Yarnold, P.R.1    Michelson, E.A.2    Thompson, D.A.3
  • 6
    • 0029964797 scopus 로고    scopus 로고
    • Keys to patient satisfaction in the emergency department: results of a multiple facility study
    • M.F. Hall , and I. Press Keys to patient satisfaction in the emergency department: results of a multiple facility study Hosp Health Serv Adm 41 1996 515 532
    • (1996) Hosp Health Serv Adm , vol.41 , pp. 515-532
    • Hall, M.F.1    Press, I.2
  • 7
    • 0029261455 scopus 로고
    • The effect of urgency on patient satisfaction and future emergency department choice
    • J.L. Mack , K.M. File , and J.E. Horwitz The effect of urgency on patient satisfaction and future emergency department choice Health Care Manage Rev 20 1995 7 15
    • (1995) Health Care Manage Rev , vol.20 , pp. 7-15
    • Mack, J.L.1    File, K.M.2    Horwitz, J.E.3
  • 8
    • 0030292841 scopus 로고    scopus 로고
    • Perceptions and satisfaction with emergency department care
    • K.J. Rhee , and J. Bird Perceptions and satisfaction with emergency department care J Emerg Med 14 1996 679 683
    • (1996) J Emerg Med , vol.14 , pp. 679-683
    • Rhee, K.J.1    Bird, J.2
  • 9
    • 0034765813 scopus 로고    scopus 로고
    • Validating a model of patient satisfaction with emergency care
    • B.C. Sun , J.G. Adams , and H.R. Burstin Validating a model of patient satisfaction with emergency care Ann Emerg Med 38 2001 527 532
    • (2001) Ann Emerg Med , vol.38 , pp. 527-532
    • Sun, B.C.1    Adams, J.G.2    Burstin, H.R.3
  • 10
    • 0029806584 scopus 로고    scopus 로고
    • Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department
    • D.A. Thompson , P.R. Yarnold , and D.R. Williams Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department Ann Emerg Med 28 1996 657 665
    • (1996) Ann Emerg Med , vol.28 , pp. 657-665
    • Thompson, D.A.1    Yarnold, P.R.2    Williams, D.R.3
  • 11
    • 0642345171 scopus 로고    scopus 로고
    • Patient satisfaction of emergency nursing care in the United States, Slovenia, and Australia
    • B.A. Davis , and H.A. Bush Patient satisfaction of emergency nursing care in the United States, Slovenia, and Australia J Nurs Care Qual 18 2003 267 274
    • (2003) J Nurs Care Qual , vol.18 , pp. 267-274
    • Davis, B.A.1    Bush, H.A.2
  • 12
    • 0037447465 scopus 로고    scopus 로고
    • Patient satisfaction and quality of care in walk-in clinics, family practices and emergency departments: the Ontario Walk-In Clinic Study
    • B. Hutchison , T. Ostbye , and J. Barnsley Patient satisfaction and quality of care in walk-in clinics, family practices and emergency departments: the Ontario Walk-In Clinic Study CMAJ 168 2003 977 983
    • (2003) CMAJ , vol.168 , pp. 977-983
    • Hutchison, B.1    Ostbye, T.2    Barnsley, J.3
  • 13
    • 0034915162 scopus 로고    scopus 로고
    • Factors associated with older patients' satisfaction with care in an inner-city emergency department
    • M.P. Nerney , M.H. Chin , and L. Jin Factors associated with older patients' satisfaction with care in an inner-city emergency department Ann Emerg Med 38 2001 140 145
    • (2001) Ann Emerg Med , vol.38 , pp. 140-145
    • Nerney, M.P.1    Chin, M.H.2    Jin, L.3
  • 14
    • 0033122429 scopus 로고    scopus 로고
    • Patient satisfaction with nursing care in a rural and an urban emergency department
    • B.A. Davis , and E. Duffy Patient satisfaction with nursing care in a rural and an urban emergency department Aust J Rural Health 7 1999 97 103
    • (1999) Aust J Rural Health , vol.7 , pp. 97-103
    • Davis, B.A.1    Duffy, E.2
  • 15
    • 0033049042 scopus 로고    scopus 로고
    • Impact of language barriers on patient satisfaction in an emergency department
    • O. Carrasquillo , E.J. Orav , and T.A. Brennan Impact of language barriers on patient satisfaction in an emergency department J Gen Intern Med 14 1999 82 87
    • (1999) J Gen Intern Med , vol.14 , pp. 82-87
    • Carrasquillo, O.1    Orav, E.J.2    Brennan, T.A.3
  • 16
    • 0032420065 scopus 로고    scopus 로고
    • Factors that influence patient satisfaction in the emergency department
    • T.A. Bruce , J.M. Bowman , and S.T. Brown Factors that influence patient satisfaction in the emergency department J Nurs Care Qual 13 1998 31 37
    • (1998) J Nurs Care Qual , vol.13 , pp. 31-37
    • Bruce, T.A.1    Bowman, J.M.2    Brown, S.T.3
  • 17
    • 0037217964 scopus 로고    scopus 로고
    • Reconsidering models of patient satisfaction and behavioral intentions
    • K. Otani , R.S. Kurz , and T.E. Burroughs Reconsidering models of patient satisfaction and behavioral intentions Health Care Manage Rev 28 2003 7 20
    • (2003) Health Care Manage Rev , vol.28 , pp. 7-20
    • Otani, K.1    Kurz, R.S.2    Burroughs, T.E.3
  • 18
    • 0742324806 scopus 로고    scopus 로고
    • Patient satisfaction in the emergency department: a review of the literature and implications for practice
    • E. Boudreaux , and L. O'Hea Patient satisfaction in the emergency department: a review of the literature and implications for practice J Emerg Med 26 2004 13 26
    • (2004) J Emerg Med , vol.26 , pp. 13-26
    • Boudreaux, E.1    O'Hea, L.2
  • 19
    • 0034121011 scopus 로고    scopus 로고
    • Patient satisfaction investigations and the emergency department: what does the literature say?
    • A. Trout , A.R. Magnusson , and J.R. Hedges Patient satisfaction investigations and the emergency department: what does the literature say? Acad Emerg Med 7 2000 695 709
    • (2000) Acad Emerg Med , vol.7 , pp. 695-709
    • Trout, A.1    Magnusson, A.R.2    Hedges, J.R.3
  • 22
    • 13444251762 scopus 로고    scopus 로고
    • Hospital Report Research Collaborative, University of Toronto-Joint Initiative of the Ontario Hospital Association and the Government of Ontario Toronto, Ontario, Canada
    • A.D. Brown , M. Alikhan , and G.M. Anderson Hospital Report 2003: Emergency Department Care 2004 Hospital Report Research Collaborative, University of Toronto-Joint Initiative of the Ontario Hospital Association and the Government of Ontario Toronto, Ontario, Canada
    • (2004) Hospital Report 2003: Emergency Department Care
    • Brown, A.D.1    Alikhan, M.2    Anderson, G.M.3
  • 24
    • 84972511893 scopus 로고
    • Practical Markov Chain Monte Carlo
    • C.J. Geyer Practical Markov Chain Monte Carlo Stat Sci 7 1992 473 483
    • (1992) Stat Sci , vol.7 , pp. 473-483
    • Geyer, C.J.1
  • 27
    • 0029319336 scopus 로고
    • Expectations as determinants of patient satisfaction: concepts, theory and evidence
    • A.G. Thompson , and R. Sunol Expectations as determinants of patient satisfaction: concepts, theory and evidence Int J Qual Health Care 7 1995 127 141
    • (1995) Int J Qual Health Care , vol.7 , pp. 127-141
    • Thompson, A.G.1    Sunol, R.2
  • 28
    • 0008621673 scopus 로고    scopus 로고
    • Design and use of the Microsoft Excel Solver
    • D. Fylstra , L. Lasdon , and J. Watson Design and use of the Microsoft Excel Solver Interfaces 28 1998 29 55
    • (1998) Interfaces , vol.28 , pp. 29-55
    • Fylstra, D.1    Lasdon, L.2    Watson, J.3
  • 29
    • 0036294136 scopus 로고    scopus 로고
    • The effects of a physician-nurse patient care team on patient satisfaction in an academic ED
    • D. Debehnke , and M.C. Decker The effects of a physician-nurse patient care team on patient satisfaction in an academic ED Am J Emerg Med 20 2002 267 270
    • (2002) Am J Emerg Med , vol.20 , pp. 267-270
    • Debehnke, D.1    Decker, M.C.2
  • 30
    • 0348218917 scopus 로고    scopus 로고
    • "Emerge": benchmarking of clinical performance and patients' experiences with emergency care in Switzerland
    • D.L. Schwappach , A. Blaudszun , and D. Conen "Emerge": benchmarking of clinical performance and patients' experiences with emergency care in Switzerland Int J Qual Health Care 15 2003 473 485
    • (2003) Int J Qual Health Care , vol.15 , pp. 473-485
    • Schwappach, D.L.1    Blaudszun, A.2    Conen, D.3
  • 31
    • 0031662714 scopus 로고    scopus 로고
    • Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill
    • T.A. Mayer , R.J. Cates , and M.J. Mastorovich Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill J Healthc Manag 43 1998 427 440
    • (1998) J Healthc Manag , vol.43 , pp. 427-440
    • Mayer, T.A.1    Cates, R.J.2    Mastorovich, M.J.3
  • 32
    • 0034471491 scopus 로고    scopus 로고
    • The effects of a seamless model of management on the quality of care for emergency department patients
    • G. Browne , L. Lam , and H. Giles The effects of a seamless model of management on the quality of care for emergency department patients J Qual Clin Pract 20 2000 120 126
    • (2000) J Qual Clin Pract , vol.20 , pp. 120-126
    • Browne, G.1    Lam, L.2    Giles, H.3
  • 33
    • 0036447377 scopus 로고    scopus 로고
    • Patient satisfaction with nursing care in the context of health care: a literature study
    • P. Johansson , M. Oleni , and B. Fridlund Patient satisfaction with nursing care in the context of health care: a literature study Scand J Caring Sci 16 2002 337 344
    • (2002) Scand J Caring Sci , vol.16 , pp. 337-344
    • Johansson, P.1    Oleni, M.2    Fridlund, B.3
  • 34
    • 0036728664 scopus 로고    scopus 로고
    • Managing patient waits in hospital emergency departments
    • M.D. Fottler , and R.C. Ford Managing patient waits in hospital emergency departments Health Care Manag 21 2002 46 61
    • (2002) Health Care Manag , vol.21 , pp. 46-61
    • Fottler, M.D.1    Ford, R.C.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.