메뉴 건너뛰기




Volumn 14, Issue 6, 1996, Pages 679-683

Perceptions and satisfaction with emergency department care

Author keywords

perception; questionnaire; satisfaction; telephone

Indexed keywords

ARTICLE; EMERGENCY HEALTH SERVICE; EMERGENCY MEDICINE; EMERGENCY WARD; PATIENT CARE; PATIENT SATISFACTION; PRIORITY JOURNAL;

EID: 0030292841     PISSN: 07364679     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0736-4679(96)00176-X     Document Type: Article
Times cited : (89)

References (18)
  • 1
    • 0023940015 scopus 로고
    • Patient satisfaction as an indicator of quality care
    • 1. Cleary P, McNeil B. Patient satisfaction as an indicator of quality care. Inquiry. 1988;25:25-36.
    • (1988) Inquiry , vol.25 , pp. 25-36
    • Cleary, P.1    McNeil, B.2
  • 2
    • 0002742050 scopus 로고
    • Involving consumers in quality of care assessment
    • 2. Davis A, Ware J. Involving consumers in quality of care assessment. Health Affair. 1988;Spring:33-48.
    • (1988) Health Affair , Issue.SPRING , pp. 33-48
    • Davis, A.1    Ware, J.2
  • 3
    • 0019980562 scopus 로고
    • Burn patient's evaluation of emergency department care
    • 3. Linn B. Burn patient's evaluation of emergency department care. Ann Emerg Med. 1982;11:255-9.
    • (1982) Ann Emerg Med. , vol.11 , pp. 255-259
    • Linn, B.1
  • 4
    • 0025773871 scopus 로고
    • A review of 7 years of complaints in an inner city accident and emergency department
    • 4. Hunt M, Glucksman M. A review of 7 years of complaints in an inner city accident and emergency department. Arch Emerg Med. 1991;8:17-23.
    • (1991) Arch Emerg Med. , vol.8 , pp. 17-23
    • Hunt, M.1    Glucksman, M.2
  • 5
    • 0026767746 scopus 로고
    • Complaints against doctors in an accident and emergency department: A 10 year analysis
    • 5. Kadzombe E, Coals J. Complaints against doctors in an accident and emergency department: a 10 year analysis. Arch Emerg Med. 1992;9:134-42.
    • (1992) Arch Emerg Med. , vol.9 , pp. 134-142
    • Kadzombe, E.1    Coals, J.2
  • 6
    • 0023225172 scopus 로고
    • Emergency department complaints: A one year analysis
    • 6. Schwarte L, Overton D. Emergency department complaints: a one year analysis, Ann Emerg Med. 1987;16:857-61.
    • (1987) Ann Emerg Med. , vol.16 , pp. 857-861
    • Schwarte, L.1    Overton, D.2
  • 7
    • 0026690663 scopus 로고
    • Emergency department complaint frequency: Variation by patient median household income
    • 7. Dennis B, Overton D, Schwartz L. Emergency department complaint frequency: variation by patient median household income. Ann Emerg Med. 1992;21:746-8.
    • (1992) Ann Emerg Med. , vol.21 , pp. 746-748
    • Dennis, B.1    Overton, D.2    Schwartz, L.3
  • 8
    • 0025878328 scopus 로고
    • Patient's perceptions of the health care received in an emergency department
    • 8. Bjorvell H, Stieg J. Patient's perceptions of the health care received in an emergency department. Ann Emerg Med. 1991; 20:734-8.
    • (1991) Ann Emerg Med. , vol.20 , pp. 734-738
    • Bjorvell, H.1    Stieg, J.2
  • 9
    • 0027409275 scopus 로고
    • Effect of emergency department information on patient satisfaction
    • 9. Krishel S, Baraff L. Effect of emergency department information on patient satisfaction. Ann Emerg Med. 1993;22:568-72.
    • (1993) Ann Emerg Med. , vol.22 , pp. 568-572
    • Krishel, S.1    Baraff, L.2
  • 11
    • 0026794205 scopus 로고
    • Patient satisfaction in an urban accident and emergency department
    • 11. Maitra A, Chikhani C. Patient satisfaction in an urban accident and emergency department. Br J Clin Pract. 1992;46:182-4.
    • (1992) Br J Clin Pract. , vol.46 , pp. 182-184
    • Maitra, A.1    Chikhani, C.2
  • 12
    • 0026774913 scopus 로고
    • Waiting times and patient satisfaction in accident and emergency department
    • 12. Booth A, Harrison C, Gardener G, Grey A. Waiting times and patient satisfaction in accident and emergency department. Arch Emerg Med. 1992;9:162-8.
    • (1992) Arch Emerg Med. , vol.9 , pp. 162-168
    • Booth, A.1    Harrison, C.2    Gardener, G.3    Grey, A.4
  • 13
    • 0022728230 scopus 로고
    • Satisfaction with hospital emergency department as a function of patient triage
    • 13. McMillan J, Younger M, DeWine L. Satisfaction with hospital emergency department as a function of patient triage. Health Care Manage Rev. 1986;11(3):21-7.
    • (1986) Health Care Manage Rev. , vol.11 , Issue.3 , pp. 21-27
    • McMillan, J.1    Younger, M.2    DeWine, L.3
  • 14
    • 0027283448 scopus 로고
    • Waiting in the emergency room: How to improve patient satisfaction
    • 14. Mowen J, Licata J, McPhail J. Waiting in the emergency room: how to improve patient satisfaction. J Health Care Market. 1993; Summer:26-32.
    • (1993) J Health Care Market. , Issue.SUMMER , pp. 26-32
    • Mowen, J.1    Licata, J.2    McPhail, J.3
  • 15
    • 0027477857 scopus 로고
    • Emergency department satisfaction: What matters most?
    • 15. Bursch B, Beezy J, Shaw R. Emergency department satisfaction: what matters most? Ann Emerg Med. 1993;22:586-91.
    • (1993) Ann Emerg Med. , vol.22 , pp. 586-591
    • Bursch, B.1    Beezy, J.2    Shaw, R.3
  • 16
    • 0023989473 scopus 로고
    • Methods for measuring patient satisfaction with specific medical encounters
    • 16. Ware J, Hays R. Methods for measuring patient satisfaction with specific medical encounters. Med Care. 1988;26:393-402.
    • (1988) Med Care , vol.26 , pp. 393-402
    • Ware, J.1    Hays, R.2
  • 17
    • 33845945922 scopus 로고
    • Coefficient alpha and the internal structure of tests
    • 17. Cronbach L. Coefficient alpha and the internal structure of tests. Psychometrika. 1951;16:297-333.
    • (1951) Psychometrika , vol.16 , pp. 297-333
    • Cronbach, L.1
  • 18
    • 0018568892 scopus 로고
    • Administering patient satisfaction questionnaires at diverse ambulatory care sites
    • 18. Osterweis M, Jowell J. Administering patient satisfaction questionnaires at diverse ambulatory care sites. J Ambulat Care Manage. 1979;2:67-88.
    • (1979) J Ambulat Care Manage , vol.2 , pp. 67-88
    • Osterweis, M.1    Jowell, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.