Quality management through visionary leadership

Managing Service Quality: An International Journal

Volumn 6, Issue 4, 1996, Pages 44-47

  Nwankwo, Sonny ^a   Richardson, Bill ^a  

^a SHEFFIELD HALLAM UNIVERSITY   (United Kingdom)

Author keywords

Corporate culture; Leadership; Quality management

Indexed keywords

EID: 20444504586     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529610120285     Document Type: Review

References (14)

1. Asoff, I., Corporate Strategy, Penguin, London, 1987.
2. Powell, T., “Total quality management as competitive advantage: a review and empirical study”, Strategic Management Journal, Vol. 16, 1995, pp. 15-37.
3. Nwankwo, S. and Richardson, B., “Reviewing service quality in the public sector”, in Curwen et al. (Eds), Public Sector in Transition, Pavic, Sheffield, 1994.
4. Prahalad, C. and Hamel, G., “The core competence of the corporation”, Harvard Business Review, May/June 1990, pp. 79-91.
5. Stalk, G., Evans, P. and Shulman, L., “Competing on capabilities: the new rules for corporate strategy”, Harvard Business Review, March/April 1992.
6. Nichols, J., “The strategic leadership star, a guiding light in delivering value to the customer”, Management Decision, Vol. 32 No. 8, 1994, pp. 21-6.
7. Taylor, B., “The new strategic leadership - driving change, getting results”, Long Range Planning, Vol. 28 No. 5, 1995, pp. 71-81.
8. Hambrick, D. and Mason, P., “Upper echelons: the organization as a reflection of its top managers”, Academy of Management Review, Vol. 9, 1984, pp. 193-206.
9. Finkelstein, S. and Hambrick, D., Strategic Leadership, West Publishing, St Paul, MN, 1996.
10. Larwood, L., Falbe, C., Kriger, M. and Miesing, P., “Structure and meaning of organizational vision”, Academy of Management Journal, Vol. 38 No. 3, 1995, pp. 740-69.
11. Quigley, J., “Vision how leaders develop it, share it, and sustain it?”, Business Horizons, September/ October 1994, pp. 37-41.
12. Schoemaker, P., “How to link strategic vision to core capability”, Sloan Management Review, Fall 1992, pp. 67-81.
13. Collins, J. and Porras, J., “Building a visionary company”, California Management Review, Vol. 37 No. 2, 1995, pp. 80-100.
14. Kanter, R.M., When Giants Learn to Dance: Mastering the Challenges of Strategy, Management and Careers in the 1990s, Unwin Hyman, London, 1990.