Managing customers as employees of the firm: New challenges for human resources management

Personnel Review

Volumn 33, Issue 3, 2004, Pages 351-372

  Halbesleben, Jonathon R B ^a   Buckley, M Ronald ^a  

^a UNIVERSITY OF OKLAHOMA   (United States)

Author keywords

Customer service management; Customers; Human resource management; Service operations

Indexed keywords

EID: 2042435730     PISSN: 00483486     EISSN: None     Source Type: Journal    
DOI: 10.1108/00483480410528878     Document Type: Article

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