Considering the Labor Contributions of Students: An Alternative to the Student-as-Customer Metaphor

Journal of Education for Business

Volumn 78, Issue 5, 2003, Pages 255-257

  Halbesleben, Jonathon R B ^a   Becker, Jennifer A H ^a   Buckley, M Ronald ^a  

^a UNIVERSITY OF OKLAHOMA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 2042518389     PISSN: 08832323     EISSN: 19403356     Source Type: Journal    
DOI: 10.1080/08832320309598610     Document Type: Article

References (11)

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3. Bowen, D. E., and Waldman, D. A., 1999. “ Customer-driven employee performance ”. In The changing nature of performance: Implications for staffing, motivation, and development., Edited by: Illgen, D. R., and Pulakos, E. D., San Francisco, CA: Jossey-Bass.
4. Campbell, J. P., 1990. “ Modeling the performance prediction problem in industrial and organizational psychology ”. In Handbook of industrial and organizational psychology, 2nd ed., Edited by: Dunnette, M. D., and Hough, L. M., Vol. 1, 687–732. Palo Alto, CA: Consulting Psychologists Press.
5. Driscoll, C., and Wicks, D., 1998. The customer-driven approach in business education: A possible danger?. Journal of Education for Business, 7: 58–61.
6. Halbesleben, J. R. B., Managing customers as employees of the firm: New challenges for human resource management. Paper presented at the 2002 meeting of the Southern Management Association. Atlanta, GA.
7. Mills, P. K., Chase, R. B., and Margulies, N., 1983. Motivating the client/employee system as a service production strategy. Academy of Management Review, 8: 301–310.
8. Mills, P. K., and Morris, J. H., 1986. Clients as “partial employees” of service organizations: Role development in client participation. Academy of Management Review, 11: 726–735.
9. Schneider, B., and Bowen, D. E., 1995. Winning the service game, Boston: Harvard Business School Press.
10. Schwartzman, R., Students as customers: A mangled managerial metaphor. Paper presented at the Carolinas Speech Communication Association Conference. Charlotte, NC.
11. Vroom, V. H., 1964. Work and motivation, New York: Wiley.