Electronic retailing and distribution of services: cyber intermediaries that serve customers and service providers

Managing Service Quality: An International Journal

Volumn 12, Issue 2, 2002, Pages 100-116

  la, Khanh V ^a   Kandampully, Jay ^b  

^a RMIT UNIVERSITY   (Australia)

^b UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

E commerce; Internet; Service quality; Services marketing; Technology

Indexed keywords

EID: 12244263398     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520210421400     Document Type: Article

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