The dot-com meltdown: What does it mean for teaching and research in services?

Managing Service Quality: An International Journal

Volumn 11, Issue 5, 2001, Pages 302-306

  Lovelock, Christopher ^a  

^a Principal of Lovelock Associates   (United States)

Author keywords

Business failure; Internet; Organizational development

Indexed keywords

EID: 84986079132     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520110405247     Document Type: Article

References (13)

1. Fortune (2000), “Welcome to the valley of the Damned.com,” Dot-com Deathwatch (column), 8 January 2001, p. 52
2. Hallowell, R. (2001), “‘Scalability’: the paradox of human resources in e-commerce”, International Journal of Service Industry Management, Vol. 12 No. 1, pp. 34-43.
3. Harrington, A. (2001), “E-curriculum: easy come, easy go”, Fortune, 16 April, 2001, p. 410.
4. Hjelt, P. (2001), “Collapse of the e-universe”, Fortune, 5 February 2001, pp. 164-5.
5. Kranz, M. (2000), “What detonated dot-bombs?”, USA Today, 4 December, pp. B1-B2
6. Lovelock, C.H. (1983), “Classifying services to gain strategic marketing insights”, Journal of Marketing, Vol. 47, Summer, pp. 9-20.
7. Lovelock, C.H. (2001), Services Marketing: People, Technology, Strategy, 4/E Prentice-Hall, Upper Saddle River, NJ, see especially Chapters 7 and 18.
8. Modahl, M. (2000), Now or Never: How Companies Must Change Today to Win the Battle for Internet Consumers, HarperBusiness, New York, NY.
9. Parasuraman, A. (2000), “Technology readiness index (TRI): a multiple-item scale to measure readiness to embrace new technologies”, Journal of Service Research, Vol. 2, May, pp. 307-20.
10. Porter, M. (2001), “Strategy and the Internet”, Harvard Business Review, Vol. 79, March, pp. 62-78.
11. Schnaars, S.P. (1989), Megamistakes: Forecasting and the Myth of Technological Change, The Free Press, New York, NY.
12. Useem, J. and Brown, E. (2000), “Dot-coms: what have we learned?”, Fortune, 30 October, pp. 82-104.
13. Vickers, M. (2000), “Models from Mars”, Business Week, 4 September, pp. 106-7.