메뉴 건너뛰기




Volumn 12, Issue 3, 2001, Pages 211-223

Talk of the Network: A Complex Systems Look at the Underlying Process of Word-of-Mouth

Author keywords

Cellular automata; Complex systems; Social networks; Word of mouth

Indexed keywords


EID: 0010087219     PISSN: 09230645     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1011122126881     Document Type: Article
Times cited : (1674)

References (38)
  • 1
    • 33947578062 scopus 로고    scopus 로고
    • Customer Satisfaction and Word-of-Mouth
    • Anderson, E. (1998). "Customer Satisfaction and Word-of-Mouth," Journal of Service Research, 1(1), 5-17.
    • (1998) Journal of Service Research , vol.1 , Issue.1 , pp. 5-17
    • Anderson, E.1
  • 2
    • 0342687040 scopus 로고    scopus 로고
    • Complexity Theory and Organization Science
    • Anderson, P. (1999). "Complexity Theory and Organization Science," Organization Science, 10(3), 216-232.
    • (1999) Organization Science , vol.10 , Issue.3 , pp. 216-232
    • Anderson, P.1
  • 3
    • 84990321336 scopus 로고    scopus 로고
    • Word-of-Mouth Processes Within a Services Purchase Decision Context
    • Bansal, Havir S, and Peter A. Voyer. (2000). "Word-of-Mouth Processes Within a Services Purchase Decision Context," Journal of Service Research, 3(2), 166-177.
    • (2000) Journal of Service Research , vol.3 , Issue.2 , pp. 166-177
    • Bansal, H.S.1    Voyer, P.A.2
  • 4
    • 0031429194 scopus 로고    scopus 로고
    • Bringing Strong Ties Back In: Indirect Ties, Network Bridges, and Job Searches in China
    • Bian YJ. (1997). "Bringing Strong Ties Back In: Indirect Ties, Network Bridges, and Job Searches in China," American Sociological Review, 62(3), 366-385.
    • (1997) American Sociological Review , vol.62 , Issue.3 , pp. 366-385
    • Bian, Y.J.1
  • 5
    • 0035531130 scopus 로고    scopus 로고
    • Customer Referral Management: Optimal Reward Programs
    • Biyalagorsky E, Gerstner E, and Libai B. (2001). "Customer Referral Management: Optimal Reward Programs," Marketing Science, 20(1), 82-95.
    • (2001) Marketing Science , vol.20 , Issue.1 , pp. 82-95
    • Biyalagorsky, E.1    Gerstner, E.2    Libai, B.3
  • 6
    • 21344489103 scopus 로고
    • Mastering the Mix: Do Advertising, Promotion, and Sales Force Activities Lead to Differentiation?
    • Boulding W, Lee E, and Staelin R. (1994). "Mastering the Mix: Do Advertising, Promotion, and Sales Force Activities Lead to Differentiation?" Journal of Marketing Research, 31(May), 159-172.
    • (1994) Journal of Marketing Research , vol.31 , Issue.MAY , pp. 159-172
    • Boulding, W.1    Lee, E.2    Staelin, R.3
  • 7
    • 84935533832 scopus 로고
    • Social Ties and Word-of-Mouth Referral Behavior
    • Brown JJ, and Reingen PH. (1987). "Social Ties and Word-of-Mouth Referral Behavior," Journal of Consumer Research, 14(December), 350-362.
    • (1987) Journal of Consumer Research , vol.14 , Issue.DECEMBER , pp. 350-362
    • Brown, J.J.1    Reingen, P.H.2
  • 8
    • 84899124026 scopus 로고    scopus 로고
    • Word-of-Mouth: Understanding and Managing Referral Marketing
    • Buttle FA. (1998). "Word-of-Mouth: Understanding and Managing Referral Marketing," Journal of Strategic Marketing, 6, 241-254.
    • (1998) Journal of Strategic Marketing , vol.6 , pp. 241-254
    • Buttle, F.A.1
  • 9
    • 78650684525 scopus 로고    scopus 로고
    • A Best-Seller by Word-of-Mouth
    • Cohen A. (1999). "A Best-Seller by Word-of-Mouth," Sales and Marketing Management, 151(10), 15.
    • (1999) Sales and Marketing Management , vol.151 , Issue.10 , pp. 15
    • Cohen, A.1
  • 10
    • 0002643303 scopus 로고    scopus 로고
    • Indirect Financial Benefits from Service Quality
    • Dabaher P, and Rust R. (1996). "Indirect Financial Benefits from Service Quality," Quality Management Journal, 3(2), 63-75.
    • (1996) Quality Management Journal , vol.3 , Issue.2 , pp. 63-75
    • Dabaher, P.1    Rust, R.2
  • 11
    • 0347749738 scopus 로고    scopus 로고
    • Museum Hailing Some Word-of-Mouth
    • DeMasters K. (2000). "Museum Hailing Some Word-of-Mouth," NY Times, April 16.
    • (2000) NY Times , vol.APRIL 16
    • DeMasters, K.1
  • 13
    • 0034341524 scopus 로고    scopus 로고
    • MOVIEMOD: An Implementable Decision-Support System for Prerelease Market Evaluation of Motion Pictures
    • Eliashberg J, Jonker J, Sawhney M, and Wierenga B. (2000). "MOVIEMOD: An Implementable Decision-Support System for Prerelease Market Evaluation of Motion Pictures," Marketing Science, 19(3), 226-243.
    • (2000) Marketing Science , vol.19 , Issue.3 , pp. 226-243
    • Eliashberg, J.1    Jonker, J.2    Sawhney, M.3    Wierenga, B.4
  • 18
    • 0009953618 scopus 로고
    • The Talk of the Town
    • Griffin J. (1995). "The Talk of the Town," Marketing Tools, October, 72-76.
    • (1995) Marketing Tools , vol.OCTOBER , pp. 72-76
    • Griffin, J.1
  • 19
    • 0001559313 scopus 로고
    • Effects of Word-of-Mouth and Product Attributes Information on Persuasion: An Accessibility-Diagnosticity Perspective
    • Herr PM, Kardes FR, and Kim J. (1991). "Effects of Word-of-Mouth and Product Attributes Information on Persuasion: An Accessibility-Diagnosticity Perspective," Journal of Consumer Research, 17(March), 454-462.
    • (1991) Journal of Consumer Research , vol.17 , Issue.MARCH , pp. 454-462
    • Herr, P.M.1    Kardes, F.R.2    Kim, J.3
  • 21
    • 0033474448 scopus 로고    scopus 로고
    • Managing Advertising and Promotion for Long-Run Profitability
    • Jeddidi K, Mela CF, and Gupta S. (1999). "Managing Advertising and Promotion for Long-Run Profitability," Marketing Science, 18(1), 1-22.
    • (1999) Marketing Science , vol.18 , Issue.1 , pp. 1-22
    • Jeddidi, K.1    Mela, C.F.2    Gupta, S.3
  • 22
    • 0032338142 scopus 로고    scopus 로고
    • Competitive Dynamics and the Introduction of New Products: The Motion Picture Timing Game
    • Krider R, and Weinberg C. (1998). "Competitive Dynamics and the Introduction of New Products: The Motion Picture Timing Game," Journal of Marketing Research, 35(1), 1-15.
    • (1998) Journal of Marketing Research , vol.35 , Issue.1 , pp. 1-15
    • Krider, R.1    Weinberg, C.2
  • 23
    • 0030747083 scopus 로고    scopus 로고
    • Spatial Competition and Bounded Rationality: Retailing at the Edge of Chaos
    • Krider R, and Weinberg C. (1997). "Spatial Competition and Bounded Rationality: Retailing at the Edge of Chaos," Geographical Analysis, 29(1), 16-34.
    • (1997) Geographical Analysis , vol.29 , Issue.1 , pp. 16-34
    • Krider, R.1    Weinberg, C.2
  • 24
    • 0001592483 scopus 로고
    • Introduction Strategy for New Products with Positive and Negative Word-of-Mouth
    • Mahajan V, Muller E, and Kerin RA. (1984). "Introduction Strategy for New Products with Positive and Negative Word-of-Mouth," Management Science, 30(12), 1389-1404.
    • (1984) Management Science , vol.30 , Issue.12 , pp. 1389-1404
    • Mahajan, V.1    Muller, E.2    Kerin, R.A.3
  • 25
    • 0003389570 scopus 로고
    • Determination of Adopter Categories by Using Innovation Diffusion Models
    • Mahajan V, Muller E, and Srivastava RK. (1990). "Determination of Adopter Categories by Using Innovation Diffusion Models," Journal of Marketing Research, 27(February), 37-50.
    • (1990) Journal of Marketing Research , vol.27 , Issue.FEBRUARY , pp. 37-50
    • Mahajan, V.1    Muller, E.2    Srivastava, R.K.3
  • 26
    • 0347749737 scopus 로고    scopus 로고
    • The Blair Web Project
    • McCarthy M. (1999). "The Blair Web Project," Mediaweek, 9(43), 52-54.
    • (1999) Mediaweek , vol.9 , Issue.43 , pp. 52-54
    • McCarthy, M.1
  • 27
    • 0346489049 scopus 로고    scopus 로고
    • When is a Virus a Good Thing?
    • Oberndorf S. (2000). "When is a Virus a Good Thing?" Catalog Age, 17(1), 43-44.
    • (2000) Catalog Age , vol.17 , Issue.1 , pp. 43-44
    • Oberndorf, S.1
  • 28
    • 0003821850 scopus 로고    scopus 로고
    • Boston, MA: Harvard Business School Press
    • Reichheld F. (1996). The Loyalty Effect. Boston, MA: Harvard Business School Press.
    • (1996) The Loyalty Effect
    • Reichheld, F.1
  • 31
    • 0001178567 scopus 로고    scopus 로고
    • On the Complexities of Complex Economic Dynamics
    • Rosser JB. (1999). "On the Complexities of Complex Economic Dynamics," Journal of Economic Perspectives, 13(4), 169-192.
    • (1999) Journal of Economic Perspectives , vol.13 , Issue.4 , pp. 169-192
    • Rosser, J.B.1
  • 32
    • 0030295670 scopus 로고    scopus 로고
    • Rising from the Ashes of Advertising
    • Rust RT, and Varki S. (1996). "Rising from the Ashes of Advertising," Journal of Business Research, 37(3), 173-181.
    • (1996) Journal of Business Research , vol.37 , Issue.3 , pp. 173-181
    • Rust, R.T.1    Varki, S.2
  • 33
    • 0342643637 scopus 로고    scopus 로고
    • O.K., Retailers, Why Do your Own Marketing when you can make 100,000 Other Web Sites Do it for You?
    • Schwartz EI. (1998). "O.K., Retailers, Why Do your Own Marketing when you can make 100,000 Other Web Sites Do it for You?" New York Times, Aug 10, 3.
    • (1998) New York Times , vol.AUG 10 , pp. 3
    • Schwartz, E.I.1
  • 34
    • 0001905750 scopus 로고    scopus 로고
    • How to Harness the Awesome Power of Word-of-Mouth
    • Silverman G. (1997). "How to Harness the Awesome Power of Word-of-Mouth," Direct Marketing, November, 32-37.
    • (1997) Direct Marketing , vol.NOVEMBER , pp. 32-37
    • Silverman, G.1
  • 35
    • 0345858212 scopus 로고
    • Touchstone Books: Los Angeles
    • Waldorp MM. (1992). Complexity, Touchstone Books: Los Angeles.
    • (1992) Complexity
    • Waldorp, M.M.1
  • 36
    • 0009682837 scopus 로고
    • Word-of-Mouth
    • Walker C. (1995). "Word-of-Mouth" American Demographics, 17(7), 38-44.
    • (1995) American Demographics , vol.17 , Issue.7 , pp. 38-44
    • Walker, C.1
  • 38
    • 0032439538 scopus 로고    scopus 로고
    • Weak Ties, Strong Ties: Network Principles in Mexican Migration
    • Wilson TD. (1998). "Weak Ties, Strong Ties: Network Principles in Mexican Migration," Human Organization, 57(4), 394-403.
    • (1998) Human Organization , vol.57 , Issue.4 , pp. 394-403
    • Wilson, T.D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.