메뉴 건너뛰기




Volumn , Issue , 2017, Pages 117-136

Rebuilding Trust and Restoring Positive Relationships: A Commitment-Based View of Trust

Author keywords

[No Author keywords available]

Indexed keywords


EID: 85142061974     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9781315094199-8     Document Type: Chapter
Times cited : (54)

References (38)
  • 2
    • 0002790865 scopus 로고
    • Notes on the concept of commitment
    • Becker, H. (1960). Notes on the concept of commitment. American Journal of Sociology, 66, 32-40.
    • (1960) American Journal of Sociology , vol.66 , pp. 32-40
    • Becker, H.1
  • 3
    • 0003061237 scopus 로고    scopus 로고
    • Beyond distrust: Getting even and the need for revenge
    • In R. M. Kramer & T. R. Tyler (Eds.), Thousand Oaks, CA: Sage
    • Bies, R. J., & Tripp, T. M. (1996). Beyond distrust: Getting even and the need for revenge. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 246-260). Thousand Oaks, CA: Sage
    • (1996) Trust in Organizations: Frontiers of Theory and Research , pp. 246-260
    • Bies, R.J.1    Tripp, T.M.2
  • 5
    • 0036745577 scopus 로고    scopus 로고
    • When talk is not cheap: Substantive penance and expressions of intent in rebuilding cooperation
    • Bottom, W. P., Gibson, K., Daniels, S., & Murnighan, J. K. (2002). When talk is not cheap: Substantive penance and expressions of intent in rebuilding cooperation. Organization Science, 13, 497-513.
    • (2002) Organization Science , vol.13 , pp. 497-513
    • Bottom, W.P.1    Gibson, K.2    Daniels, S.3    Murnighan, J.K.4
  • 6
    • 0003809571 scopus 로고
    • C. B. Wortman & R. Sorrentino (Eds.), Englewood Cliffs, NJ: Prentice-Hall
    • Brickman, P., et al. (1987). Commitment, conflict, and caring. In C. B. Wortman & R. Sorrentino (Eds.), Englewood Cliffs, NJ: Prentice-Hall.
    • (1987) Commitment, conflict, and caring
    • Brickman, P.1
  • 8
    • 85142066877 scopus 로고    scopus 로고
    • June 1, 2006, and July 19, 2006
    • Collins, J. C. (2006). ThinkExist.com Quotations Online, June 1, 2006, and July 19, 2006. Available online @ http://einstein/quotes/johnchurchton
    • (2006) Thinkexist.Com Quotations Online
    • Collins, J.C.1
  • 9
    • 0035617309 scopus 로고    scopus 로고
    • The role of trust in organizational settings
    • Dirks, K. T., & Ferrin, D. L. (2001). The role of trust in organizational settings. Organization Science, 12, 450-467.
    • (2001) Organization Science , vol.12 , pp. 450-467
    • Dirks, K.T.1    Ferrin, D.L.2
  • 12
    • 0026937953 scopus 로고
    • The four elementary forms of sociality: Framework for a unified theory of social relations
    • Fiske, A. P. (1992). The four elementary forms of sociality: Framework for a unified theory of social relations. Psychological Bulletin, 99, 689-723.
    • (1992) Psychological Bulletin , vol.99 , pp. 689-723
    • Fiske, A.P.1
  • 16
    • 30044450184 scopus 로고    scopus 로고
    • When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation
    • Kim, P. H., Dirks, K. T., Cooper, C. D., & Ferrin, D. L. (2006). When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation. Organizational Behavior and Human Decision Processes, 99, 49-65.
    • (2006) Organizational Behavior and Human Decision Processes , vol.99 , pp. 49-65
    • Kim, P.H.1    Dirks, K.T.2    Cooper, C.D.3    Ferrin, D.L.4
  • 17
    • 1142289897 scopus 로고    scopus 로고
    • Removing the shadow of suspicion: The effects of apology vs. denial for repairing competence- vs. integrity-based trust violations
    • Kim, P., Ferrin, D. L., Cooper, C., & Dirks, K. T. (2004). Removing the shadow of suspicion: The effects of apology vs. denial for repairing competence- vs. integrity-based trust violations. Journal of Applied Psychology, 89, 104-118.
    • (2004) Journal of Applied Psychology , vol.89 , pp. 104-118
    • Kim, P.1    Ferrin, D.L.2    Cooper, C.3    Dirks, K.T.4
  • 18
    • 0028453130 scopus 로고
    • Citizenship behavior and social exchange
    • Konovsky, M., & Pugh, D. (1994). Citizenship behavior and social exchange. Academy of Management Journal, 37, 656-669.
    • (1994) Academy of Management Journal , vol.37 , pp. 656-669
    • Konovsky, M.1    Pugh, D.2
  • 19
    • 0001997475 scopus 로고    scopus 로고
    • Developing and maintaining trust in work relationships
    • In R. M. Kramer & T. R. Tyler (Eds.), Thousand Oaks, CA: Sage
    • Lewicki, R. J., & Bunker, B. B. (1996). Developing and maintaining trust in work relationships. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 114-139). Thousand Oaks, CA: Sage.
    • (1996) Trust in Organizations: Frontiers of Theory and Research , pp. 114-139
    • Lewicki, R.J.1    Bunker, B.B.2
  • 21
    • 0036479277 scopus 로고    scopus 로고
    • Positive organizational behavior: Developing and managing psychological strengths
    • Luthans, F. (2002). Positive organizational behavior: Developing and managing psychological strengths. Academy of Management Executive, 16, 57-72.
    • (2002) Academy of Management Executive , vol.16 , pp. 57-72
    • Luthans, F.1
  • 22
    • 13244296809 scopus 로고    scopus 로고
    • The concept of hope and its relevance to product evaluation and choice
    • Maclnnis, D., & de Mello, G. (2005). The concept of hope and its relevance to product evaluation and choice. Journal of Marketing, 69, 1-14.
    • (2005) Journal of Marketing , vol.69 , pp. 1-14
    • Maclnnis, D.1    De Mello, G.2
  • 24
    • 0037981779 scopus 로고
    • Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations
    • McAllister, D. J. (1995). Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38, 24-59.
    • (1995) Academy of Management Journal , vol.38 , pp. 24-59
    • McAllister, D.J.1
  • 26
    • 84976124778 scopus 로고
    • Wrongdoing and forgiveness
    • North, J. (1987). Wrongdoing and forgiveness. Philosophy, 62, 499-508.
    • (1987) Philosophy , vol.62 , pp. 499-508
    • North, J.1
  • 27
    • 0001710231 scopus 로고    scopus 로고
    • Ambivalent feelings in organizational relationships
    • In S. Fineman (Ed.), Thousands Oaks, CA: Sage
    • Pratt, M. G., & Doucet, L. (2000). Ambivalent feelings in organizational relationships. In S. Fineman (Ed.), Emotions in organizations (Vol. 2, pp. 204-226). Thousands Oaks, CA: Sage.
    • (2000) Emotions in Organizations , vol.2 , pp. 204-226
    • Pratt, M.G.1    Doucet, L.2
  • 28
    • 0141569165 scopus 로고    scopus 로고
    • Transforming work-family conflict into commitment in network marketing organizations
    • Pratt, M. G., & Rosa, J. A. (2003). Transforming work-family conflict into commitment in network marketing organizations. Academy of Management Journal, 46, 395-418.
    • (2003) Academy of Management Journal , vol.46 , pp. 395-418
    • Pratt, M.G.1    Rosa, J.A.2
  • 29
    • 0002889540 scopus 로고
    • A schematic model of dispositional attribution in interpersonal perception
    • Reeder, G. D., & Brewer, M. B. (1979). A schematic model of dispositional attribution in interpersonal perception. Psychological Review, 86, 61-79.
    • (1979) Psychological Review , vol.86 , pp. 61-79
    • Reeder, G.D.1    Brewer, M.B.2
  • 30
    • 0002383769 scopus 로고
    • Revising an impression of morality
    • Reeder, G. D., & Coovert, M. (1986). Revising an impression of morality. Social Cognition, 4, 1-17
    • (1986) Social Cognition , vol.4 , pp. 1-17
    • Reeder, G.D.1    Coovert, M.2
  • 33
    • 0002739675 scopus 로고
    • Commitment and the control of organizational behavior and belief
    • In B. M. Staw & G. R. Salancik (Eds.), Chicago: St. Clair
    • Salancik, G. (1977). Commitment and the control of organizational behavior and belief. In B. M. Staw & G. R. Salancik (Eds.), New directions in organizational behavior (pp. 1-54). Chicago: St. Clair.
    • (1977) New Directions in Organizational Behavior , pp. 1-54
    • Salancik, G.1
  • 34
    • 0242300514 scopus 로고
    • Negativity and extremity biases in impression formation: A review of explanations
    • Skowronski, J. J., & Carlston, D. E. (1989). Negativity and extremity biases in impression formation: A review of explanations. Psychological Bulletin, 105, 131-142.
    • (1989) Psychological Bulletin , vol.105 , pp. 131-142
    • Skowronski, J.J.1    Carlston, D.E.2
  • 35
    • 1142303099 scopus 로고    scopus 로고
    • The road to reconciliation: Antecedents of victim willingness to reconcile following a broken promise
    • Tomlinson, E. C., Dineen, B. R., & Lewicki, R. J. (2004). The road to reconciliation: Antecedents of victim willingness to reconcile following a broken promise. Journal of Management, 30, 165-187.
    • (2004) Journal of Management , vol.30 , pp. 165-187
    • Tomlinson, E.C.1    Dineen, B.R.2    Lewicki, R.J.3
  • 37
    • 0032399422 scopus 로고    scopus 로고
    • Managers as initiators of trust: An exchange relationship for understanding managerial trustworthy behavior
    • Whitener, E., Brodt, S., Korsgaard, M. A., & Werner, J. (1998). Managers as initiators of trust: An exchange relationship for understanding managerial trustworthy behavior. Academy of Management Journal, 23, 513-553.
    • (1998) Academy of Management Journal , vol.23 , pp. 513-553
    • Whitener, E.1    Brodt, S.2    Korsgaard, M.A.3    Werner, J.4
  • 38
    • 84976069256 scopus 로고
    • Why forgiveness requires repentance
    • Wilson, J. (1988). Why forgiveness requires repentance. Philosophy, 63, 534-535.
    • (1988) Philosophy , vol.63 , pp. 534-535
    • Wilson, J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.