Toward a research agenda for human-centered service system innovation

Service Science

Volumn 7, Issue 1, 2015, Pages 1-10

  Maglio, Paul P ^a   Kwan, Stephen K ^b   Spohrer, Jim ^c  

^a University of California   (United States)

^b SAN JOSE STATE UNIVERSITY   (United States)

^c IBM ALMADEN RESEARCH CENTER   (United States)

Author keywords

Service modeling; Service theory and principles; Service transformation and innovation

Indexed keywords

EID: 85045652224     PISSN: 21643962     EISSN: 21643970     Source Type: Journal    
DOI: 10.1287/serv.2015.0091     Document Type: Review

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