Solvers’ participation in crowdsourcing platforms: Examining the impacts of trust, and benefit and cost factors

Journal of Strategic Information Systems

Volumn 26, Issue 2, 2017, Pages 101-117

  Kankanhalli, Atreyi ^b  

^a Jonathan)   (New Zealand)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Benefits; Costs; Crowdsourcing; Social exchange theory; Solver participation; TaskCN; Trust

Indexed keywords

BEHAVIORAL RESEARCH; COSTS; CROWDSOURCING;

BENEFITS; SOCIAL EXCHANGE THEORY; SOLVER PARTICIPATION; TASKCN; TRUST;

COST BENEFIT ANALYSIS;

EID: 85020123428     PISSN: 09638687     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jsis.2017.02.001     Document Type: Article

References (73)

1. Afuah, A., Tucci, C., Crowdsourcing as a solution to distant search. Acad. Manage. Rev. 37:3 (2012), 355–375.
2. Agarwal, R., Karahanna, E., Time flies when you're having fun: cognitive absorption and beliefs about information technology usage. MIS Quart. 24:4 (2000), 665–694.
3. Ahuja, M.K., Chudoba, K., Kacmar, C.J., McKnight, D.H., George, J.F., IT road warriors: balancing work-family, conflict, job autonomy, and work overload to mitigate turnover intentions. MIS Quart. 30:3 (2006), 1–17.
4. Armstrong, J.S., Overton, T.S., Estimating non-response bias in mail surveys. J. Mark. Res. 14:3 (1997), 396–402.
5. Baron, R.M., Kenny, D., The moderator–mediator variable distinction in social psychological research: conceptual, strategic and statistical considerations. J. Pers. Soc. Psychol. 51:6 (1986), 1173–1182.
6. Blau, P.M., Exchange and Power in Social Life. 1964, John Wiley, New York.
7. Bock, G.W., Zmud, R.W., Kim, Y.G., Lee, J.N., Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quart. 29:1 (2005), 87–111.
8. Boons, M., Stam, D., Barkema, H.G., Feelings of pride and respect as drivers of ongoing member activity on crowdsourcing platforms. J. Manage. Stud. 52:6 (2015), 717–741.
9. Boudreau, K.J., Lakhani, K.R., How to manage outside innovation. MIT Sloan Manage. Rev. 50:1 (2009), 69–76.
10. Brabham, D.C., Moving the crowd at iStockphoto: the composition of the crowd and motivations for participation in a crowdsourcing application. First Monday, 13, 2008.
11. Brabham, D.C., Moving the crowd at Threadless: motivations for participation in a crowdsourcing application. Inform., Commun. Soc. 13:8 (2010), 1122–1145.
12. Cillo, P., Foster market knowledge use in innovation: the role of internal brokers. Eur. Manage. J. 23:4 (2005), 404–412.
13. Constant, D., Kiesler, S., Sproull, L., What's mine is ours or is it? A study of attitudes about information sharing. Inform. Syst. Res. 5:4 (1994), 400–421.
14. Cui, T., Ye, H., Teo, H.H., Li, J., Information technology and open innovation: a strategic alignment perspective. Inform. Manage. 52:3 (2015), 348–358.
15. Davenport, T.H., Prusak, L., Working Knowledge: How Organizations Manage What They Know. 1998, Harvard Business School Press, Boston.
16. Deng, X., Joshi, K.D., Galliers, R.D., The duality of empowerment and marginalization in microtask crowdsourcing: giving voice to the less powerful through value sensitive design. MIS Quart. 40:2 (2016), 279–302.
17. DeVellis, R.F., Scale Development: Theory and Applications. second ed., 2003, Sage, Thousand Oaks, CA.
18. Doan, A., Ramakrishnan, R., Halevy, A.Y., Crowdsourcing systems on the World-Wide Web. Commun. ACM 51:1 (2011), 86–96.
19. Feller, J., Finnegan, P., Hayes, J., O'Reilly, P., ‘Orchestrating’ sustainable crowdsourcing: a characterisation of solver brokerages. J. Strateg. Inform. Syst. 21:3 (2012), 216–232.
20. Feng, Y.Y., Ye, H., Why do you return the favor in online knowledge communities? A study of the motivations of reciprocity. Comput. Hum. Behav. 63 (2016), 342–349.
21. Garbarino, E.C., Edell, J.A., Cognitive effort, affect, and choice. J. Consum. Res. 24:2 (1997), 147–158.
22. Gefen, D., Ridings, C.M., Implementation team responsiveness and user evaluation of customer relationship management: a quasi-experimental design study of social exchange theory. J. Manage. Inform. Syst. 19:1 (2002), 47–69.
23. Gefen, D., Rigdon, E.E., Straub, D.W., An update and extensions to SEM guidelines for administrative and social science research. MIS Quart. 35 (2011), iii–xiv.
24. Gefen, D., Straub, D.W., A practical guide to factorial validity using PLS-Graph: tutorial and annotated example. Commun. Assoc. Inform. Syst. 16:1 (2005), 91–109.
25. Geri, N., Gafni, R., Bengov, P., Crowdsourcing as a business model: extrinsic motivations for knowledge sharing in user-generated content websites. J. Global Oper. Strateg. Sourc., 10(1), 2017.
26. Goh, D., Than, E., Lee, C.S., Perceptions of virtual reward systems in crowdsourcing games. Comput. Hum. Behav., 2017 .
27. Gray, P.H., The impact of knowledge repositories on power and control in the workplace. Inform. Technol. People 14:4 (2001), 368–384.
28. Greengard, S., Following the crowd. Commun. ACM 54:1 (2011), 20–22.
29. Haas, M.R., The double-edged swords of autonomy and external knowledge: analyzing team effectiveness in a multinational company. Acad. Manage. J. 53:5 (2010), 989–1008.
30. Hackman, J., Oldham, G., Development of the job diagnostic survey. J. Appl. Psychol. 60:2 (1975), 159–170.
31. Hair, J., Black, W.C., Babin, B.J., Anderson, R.E., Multivariate Data Analysis. seventh ed., 2009, Prentice Hall, Pearson.
32. Howe, J., Crowdsourcing: why the power of the crowd is driving the future of business. Crown Bus., 2008.
33. Hsu, M.H., Ju, T.L., Yen, C.H., Chang, C.M., Knowledge sharing behavior in virtual communities: the relationship between trust, self-efficacy, and outcome expectations. Int. J. Hum Comput Stud. 65:2 (2007), 153–169.
34. Jarvenpaa, S.L., Knoll, K., Leidner, D.E., Is anybody out there? Antecedents of trust in global virtual teams. J. Manage. Inform. Syst. 14:4 (1998), 29–64.
35. Jarvenpaa, S., Lim, S.Y., Cantu, C., Trust in virtual online environments. Hertel, G., Stone, D., Johnson, R., Passmore, J., (eds.) The Wiley Blackwell Handbook of the Psychology of the Internet at Work, 2017, Wiley-Blackwell, Chichester (forthcoming).
36. Kankanhalli, A., Tan, B.C.Y., Wei, K.K., Contributing knowledge to electronic knowledge repositories: an empirical investigation. MIS Quart. 29:1 (2005), 113–143.
37. Kankanhalli, A., Ye, H., Teo, H.H., Comparing potential and actual innovators: an empirical study of mobile data services innovation. MIS Quart. 39:3 (2015), 667–682.
38. Keil, M., Mann, J., Rai, A., Why software projects escalate: an empirical analysis and test of four theoretical models. MIS Quart. 24:4 (2000), 631–664.
39. Kietzmann, J.H., Crowdsourcing: a revised definition and introduction to new research. Bus. Horiz., 2017 .
40. Kim, D.J., A study of the multilevel and dynamic nature of trust in e-commerce from a cross-stage perspective. Int. J. Electron. Commer. 19:1 (2014), 11–64.
41. Kaufman, N., Schulze, T., Veit, D., More than fun and money: worker motivation in crowdsourcing- a study on Mechanical Turk. Americas Conference on Information Systems, Detroit, Michigan, 2011.
42. KPMG, 2016. Global CEO Outlook. < https://home.kpmg.com/xx/en/home/media/press-releases/2016/06/2016-ceo-outlook-next-3-years-more-critical-than-previous-50.html>.
43. Lakhani, K., Wolf, R., Why hackers do what they do: understanding motivation and effort in free/open source projects. Feller, J., Fitzgerald, D., Hissam, S., Lakhani, K., (eds.) Perspectives on Free and Open Source Software, 2005, MIT Press, Cambridge, MA, 3–21.
44. Lankton, N.K., Mcknight, D.H., Tripp, J., Humanness, and trust: rethinking trust in technology. J. Assoc. Inform. Syst. 16:10 (2015), 880–918.
45. Leimeister, J.M., Huber, M., Bretschneider, U., Krcmar, H., Leveraging crowdsourcing – theory-driven design, implementation and evaluation of activation-supporting components for IT-based idea competitions. J. Manage. Inform. Syst. 26:2 (2009), 197–224.
46. Majchrzak, A., Malhotra, A., Towards an information systems perspective and research agenda on crowdsourcing for innovation. J. Strateg. Inform. Syst. 22:4 (2013), 257–268.
47. McKnight, H., Choudhury, V., Kacmar, C., The impact of initial consumer trust on intentions to transact with a web site: a trust building model. J. Strateg. Inform. Syst. 11 (2002), 297–323.
48. Molm, L.D., Coercive Power in Social Exchange. 1997, Cambridge University Press, New York.
49. Neuman, L., Social Research Methods: Qualitative and Quantitative Approaches. 2005, Allyn and Bacon, Boston, MA.
50. Nov, O., Naaman, M., Ye, C., Analysis of participation in an online photo-sharing community: a multidimensional perspective. J. Am. Soc. Inform. Sci. Technol. 61:3 (2010), 555–566.
51. Petty, R.E., Harkins, S.G., Williams, K.D., The effects of group diffusion of cognitive effort on attitudes: an information-processing view. J. Pers. Soc. Psychol. 38:1 (1980), 81–92.
52. Piezunka, H., Dahlander, L., Distant search, narrow attention: how crowding alters organizations’ filtering of suggestions in crowdsourcing. Acad. Manage. J. 58:3 (2015), 856–880.
53. Podsakoff, P.M., Mackenzie, S., Lee, J., Podsakoff, N.P., Common method biases in behavioral research: a critical review of the literature and recommended remedies. J. Appl. Psychol. 88:5 (2003), 879–903.
54. Porter, C.E., Donthu, N., Cultivating trust and harvesting value in virtual communities. Manage. Sci. 54:1 (2008), 113–128.
55. Putnam, R.D., The prosperous community: social capital and public life. Am. Prospect, 4(13), 1993.
56. Ridings, C.M., Gefen, D., Arinze, B., Some antecedents and effects of trust in virtual communities. J. Strateg. Inform. Syst. 11:3 (2002), 271–295.
57. Russo, J.E., Dosher, B., Strategies for multiattribute binary choice. J. Exp. Psychol. Learn. Mem. Cogn. 9:4 (1983), 676–696.
58. Sheeran, P., Webb, T.L., The intention–behavior gap. Soc. Pers. Psychol. Compass 10:9 (2016), 503–518.
59. Sieg, J.H., Wallin, M., von Krogh, G., Managerial challenges in open innovation: a study of innovation intermediation in the chemical industry. R&D Manage. 40:2 (2010), 281–291.
60. Stewart, K.J., Gosain, S., The impact of ideology on effectiveness in open source software teams. MIS Quart. 30:2 (2006), 291–314.
61. Straub, D.W., Boudreau, K.J., Gefen, D., Validating guidelines for IS positivist research. Commun. Assoc. Inform. Syst. 13:3 (2004), 380–427.
62. Sun, Y., Fang, Y., Lim, K.H., Understanding sustained participation in transactional virtual communities. Decis. Support Syst. 53:1 (2012), 12–22.
63. Sun, Y., Wang, N., Peng, Z., Working for one penny: understanding why people would like to participate in online tasks with low payment. Comput. Hum. Behav. 27 (2011), 1033–1041.
64. Terwiesch, C., Xu, Y., Innovation contests, open innovation, and multiagent problem solving. Manage. Sci. 54:9 (2008), 1529–1543.
65. Venkatesh, V., Brown, S.A., Bala, H., Bridging the qualitative-quantitative divide: guidelines for conducting mixed methods research in information systems. MIS Quart. 37:1 (2013), 21–54.
66. Wasko, M.M., Faraj, S., Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quart. 29:1 (2005), 35–57.
67. Wetzels, M., Odekerken-Schröder, G., Van-Oppen, C., Using PLS path modeling for assessing hierarchical construct models: guidelines and empirical illustration. MIS Quart. 33:1 (2009), 177–195.
68. Xie, J.L., Johns, G., Job scope and stress: Can job scope be too high?. Acad. Manage. J. 38:5 (1995), 1288–1309.
69. Yang, J., Admic, L., Ackerman, M., Competing to share expertise: the TaskCn knowledge sharing community. Proceedings of International Conference on Weblogs and Social Media, Seattle, WA, 2008.
70. Ye, H., Feng, Y., Choi, B., Understanding knowledge contribution in online communities from the perspective of community support and leader support. Electron. Commer. Res. Appl. 14:1 (2015), 34–45.
71. Ye, H., Kankanhalli, A., Leveraging crowdsourcing for organizational value co-creation. Commun. Assoc. Inform. Syst. 33 (2013), 225–244.
72. Ye, H., Kankanhalli, A., Investigating the antecedents of organizational task crowdsourcing. Inform. Manage. 52:1 (2015), 98–110.
73. Zheng, H., Li, D., Hou, W., Task design, motivation, and participation in crowdsourcing contests. Int. J. Electron. Commer. 15:1 (2011), 57–88.