메뉴 건너뛰기




Volumn 63, Issue , 2016, Pages 342-349

Why do you return the favor in online knowledge communities? A study of the motivations of reciprocity

Author keywords

Community norm; Indebtedness; Online knowledge community; Perceived anonymity; Reciprocity

Indexed keywords

BEHAVIORAL RESEARCH; HUMAN COMPUTER INTERACTION;

EID: 84971284015     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2016.05.007     Document Type: Article
Times cited : (60)

References (64)
  • 1
    • 77956839363 scopus 로고
    • Inequity in social exchange
    • L. Berkowitz, Academic Press New York, NY
    • J.S. Adams Inequity in social exchange L. Berkowitz, Advances in experimental psychology 1965 Academic Press New York, NY 267 299
    • (1965) Advances in Experimental Psychology , pp. 267-299
    • Adams, J.S.1
  • 3
    • 40849126790 scopus 로고    scopus 로고
    • Anonymity, reciprocity, and conformity: Evidence from voluntary contributions to a National Park in Costa Rica
    • A. Alpizar, F. Carlsson, and O. Johansson-Stenman Anonymity, reciprocity, and conformity: evidence from voluntary contributions to a National Park in Costa Rica Journal of Public Economic 92 2008 1047 1060
    • (2008) Journal of Public Economic , vol.92 , pp. 1047-1060
    • Alpizar, A.1    Carlsson, F.2    Johansson-Stenman, O.3
  • 4
    • 84986170723 scopus 로고    scopus 로고
    • Motivation and barriers to participation in virtual knowledge-sharing communities of practice
    • A. Ardichvili, V. Page, and T. Wentiling Motivation and barriers to participation in virtual knowledge-sharing communities of practice Journal of Knowledge Management 7 1 2003 64 77
    • (2003) Journal of Knowledge Management , vol.7 , Issue.1 , pp. 64-77
    • Ardichvili, A.1    Page, V.2    Wentiling, T.3
  • 5
    • 0000928358 scopus 로고    scopus 로고
    • The real value of online communities
    • A. Armstrong, and J. Hagel The real value of online communities Harvard Business Review 74 3 1996 134 141
    • (1996) Harvard Business Review , vol.74 , Issue.3 , pp. 134-141
    • Armstrong, A.1    Hagel, J.2
  • 6
    • 0141816228 scopus 로고    scopus 로고
    • Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior
    • S. Ba, and P.A. Pavlou Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior MIS Quarterly 26 3 2002 243 268
    • (2002) MIS Quarterly , vol.26 , Issue.3 , pp. 243-268
    • Ba, S.1    Pavlou, P.A.2
  • 7
    • 31744431889 scopus 로고    scopus 로고
    • Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate
    • G.W. Bock, R.W. Zmud, Y.G. Kim, and J.N. Lee Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate MIS Quarterly 29 1 2005 87 111
    • (2005) MIS Quarterly , vol.29 , Issue.1 , pp. 87-111
    • Bock, G.W.1    Zmud, R.W.2    Kim, Y.G.3    Lee, J.N.4
  • 8
    • 0010008114 scopus 로고    scopus 로고
    • Online teaching: Encouraging collaboration through anonymity
    • To be found on-line at
    • A. Chester, and G. Gwynne Online teaching: encouraging collaboration through anonymity Journal of Computer-Mediated Communication 4 2 1998 To be found on-line at http://www.ascusc.org/jcmc/
    • (1998) Journal of Computer-Mediated Communication , vol.4 , Issue.2
    • Chester, A.1    Gwynne, G.2
  • 9
    • 0003095695 scopus 로고    scopus 로고
    • The partial least squares approach to structural equation modeling
    • G.A. Marcoulides, Lawrence Erlbaum Associates Mahwah, NJ
    • W.W. Chin The partial least squares approach to structural equation modeling G.A. Marcoulides, Modern methods for business research 1998 Lawrence Erlbaum Associates Mahwah, NJ 295 336
    • (1998) Modern Methods for Business Research , pp. 295-336
    • Chin, W.W.1
  • 10
    • 33750439144 scopus 로고    scopus 로고
    • Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories
    • C.-M. Chiu, M.-H. Hsu, and E.T.G. Wang Understanding knowledge sharing in virtual communities: an integration of social capital and social cognitive theories Decision Support Systems 42 3 2006 1872 1888
    • (2006) Decision Support Systems , vol.42 , Issue.3 , pp. 1872-1888
    • Chiu, C.-M.1    Hsu, M.-H.2    Wang, E.T.G.3
  • 11
    • 79953894843 scopus 로고    scopus 로고
    • Understanding knowledge sharing in virtual communities: An integration of expectancy disconfirmation and justice theories
    • C.-M. Chiu, E.T.G. Wang, F.J. Shih, and Y.W. Fan Understanding knowledge sharing in virtual communities: an integration of expectancy disconfirmation and justice theories Online Information Review 35 1 2011 134 153
    • (2011) Online Information Review , vol.35 , Issue.1 , pp. 134-153
    • Chiu, C.-M.1    Wang, E.T.G.2    Shih, F.J.3    Fan, Y.W.4
  • 12
    • 0002312076 scopus 로고
    • The justice concept in social psychology
    • J. Greenberg, R.L. Cohen, Academic Press New York, NY
    • R.L. Cohen, and J. Greenberg The justice concept in social psychology J. Greenberg, R.L. Cohen, Equity and justice in social behavior 1982 Academic Press New York, NY 2 42
    • (1982) Equity and Justice in Social Behavior , pp. 2-42
    • Cohen, R.L.1    Greenberg, J.2
  • 13
    • 0000581559 scopus 로고
    • What's mine is ours or is it? a study of attitudes about information sharing
    • D. Constant, S. Kiesler, and L. Sproull What's mine is ours or is it? a study of attitudes about information sharing Information Systems Research 5 4 1994 400 421
    • (1994) Information Systems Research , vol.5 , Issue.4 , pp. 400-421
    • Constant, D.1    Kiesler, S.2    Sproull, L.3
  • 16
    • 78650638063 scopus 로고    scopus 로고
    • Knowledge collaboration in online communities
    • S. Faraj, S.L. Jarvenpaa, and A. Majchrzak Knowledge collaboration in online communities Organization Science 22 5 2011 1224 1239
    • (2011) Organization Science , vol.22 , Issue.5 , pp. 1224-1239
    • Faraj, S.1    Jarvenpaa, S.L.2    Majchrzak, A.3
  • 17
    • 0041152046 scopus 로고    scopus 로고
    • Cooperation and punishment in public goods experiments
    • E. Fehr, and S. Gächter Cooperation and punishment in public goods experiments American Economic Review 90 2000 980 994
    • (2000) American Economic Review , vol.90 , pp. 980-994
    • Fehr, E.1    Gächter, S.2
  • 18
    • 11344294937 scopus 로고    scopus 로고
    • Economics language and assumptions: How theories can become self-fulfilling
    • F. Ferraro, J. Pfeffer, and R.I. Sutton Economics language and assumptions: how theories can become self-fulfilling Academy of Management Review 30 1 2005 8 24
    • (2005) Academy of Management Review , vol.30 , Issue.1 , pp. 8-24
    • Ferraro, F.1    Pfeffer, J.2    Sutton, R.I.3
  • 19
    • 84971341068 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • C. Fornell, and D.F. Larcker Evaluating structural equation models with unobservable variables and measurement error Journal of Marketing Research 18 1 1981 39 50
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 20
    • 21344491319 scopus 로고
    • Social construction of communication technology
    • J. Fulk Social construction of communication technology Academy of Management Journal 36 5 1993 921 950
    • (1993) Academy of Management Journal , vol.36 , Issue.5 , pp. 921-950
    • Fulk, J.1
  • 21
    • 0030295452 scopus 로고    scopus 로고
    • Situational determinants of software piracy: An equity theory perspective
    • R.S. Glass, and W.A. Wood Situational determinants of software piracy: an equity theory perspective Journal of Business Ethics 15 1996 1189 1198
    • (1996) Journal of Business Ethics , vol.15 , pp. 1189-1198
    • Glass, R.S.1    Wood, W.A.2
  • 24
    • 84971271781 scopus 로고
    • A preliminary statement on a theory of indebtedness
    • (Symposium presented at the western psychological association, San Diego)
    • M.S. Greenberg A preliminary statement on a theory of indebtedness Justice in social exchange 1986 (Symposium presented at the western psychological association, San Diego)
    • (1986) Justice in Social Exchange
    • Greenberg, M.S.1
  • 25
    • 85055759642 scopus 로고
    • Indebtedness: An adverse aspect of asking for and receiving help
    • M.S. Greenberg, and S.P. Shapiro Indebtedness: an adverse aspect of asking for and receiving help Sociometry 34 1971 290 301
    • (1971) Sociometry , vol.34 , pp. 290-301
    • Greenberg, M.S.1    Shapiro, S.P.2
  • 28
    • 2542640089 scopus 로고    scopus 로고
    • Fostering intranet knowledge sharing: An integration of transactive memory and public goods approaches
    • A.B. Hollingshead, J. Fulk, and P. Monge Fostering intranet knowledge sharing: an integration of transactive memory and public goods approaches Distributed Work 2002 335 355
    • (2002) Distributed Work , pp. 335-355
    • Hollingshead, A.B.1    Fulk, J.2    Monge, P.3
  • 29
    • 33751347629 scopus 로고    scopus 로고
    • Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations
    • M.H. Hsu, T.L. Ju, C.H. Yen, and C.M. Chang Knowledge sharing behavior in virtual communities: the relationship between trust, self-efficacy, and outcome expectations International Journal of Human Computer Studies 65 2007 153 169
    • (2007) International Journal of Human Computer Studies , vol.65 , pp. 153-169
    • Hsu, M.H.1    Ju, T.L.2    Yen, C.H.3    Chang, C.M.4
  • 30
    • 0035263743 scopus 로고    scopus 로고
    • Self-disclosure in computer-mediated communication: The role of self-awareness and visual anonymity
    • A. Joinson Self-disclosure in computer-mediated communication: the role of self-awareness and visual anonymity European Journal of Social Psychology 31 2001 177 192
    • (2001) European Journal of Social Psychology , vol.31 , pp. 177-192
    • Joinson, A.1
  • 31
    • 28744434462 scopus 로고    scopus 로고
    • Contributing knowledge to electronic knowledge repositories: An empirical investigation
    • A. Kankanhalli, B.C.Y. Tan, and K.K. Wei Contributing knowledge to electronic knowledge repositories: an empirical investigation MIS Quarterly 29 1 2005 113 143
    • (2005) MIS Quarterly , vol.29 , Issue.1 , pp. 113-143
    • Kankanhalli, A.1    Tan, B.C.Y.2    Wei, K.K.3
  • 32
    • 33846467518 scopus 로고
    • Social psychological aspects of computer-mediated communication
    • S. Kiesler, J. Siegel, and J.W. Mcguire Social psychological aspects of computer-mediated communication American Psychologist 39 1984 1123 1134
    • (1984) American Psychologist , vol.39 , pp. 1123-1134
    • Kiesler, S.1    Siegel, J.2    Mcguire, J.W.3
  • 34
    • 0002557991 scopus 로고
    • Impression management: A literature review and two-component model
    • M.R. Leary, and R.M. Kowalski Impression management: a literature review and two-component model Psychological Bulletin 107 1 1990 34 47
    • (1990) Psychological Bulletin , vol.107 , Issue.1 , pp. 34-47
    • Leary, M.R.1    Kowalski, R.M.2
  • 35
    • 0001359074 scopus 로고
    • Paralanguage and social perception in computer-mediated communication
    • M. Lea, and R. Spears Paralanguage and social perception in computer-mediated communication Journal of Organizational Computing 2 1992 321 341
    • (1992) Journal of Organizational Computing , vol.2 , pp. 321-341
    • Lea, M.1    Spears, R.2
  • 36
    • 84929227666 scopus 로고
    • Modifying an American consumer behavior model for consumers in confucian culture: The case of the Fishbein behavioral intention model
    • C. Lee Modifying an American consumer behavior model for consumers in confucian culture: the case of the Fishbein behavioral intention model Journal of International Consumer Marketing 3 1 1990 27 50
    • (1990) Journal of International Consumer Marketing , vol.3 , Issue.1 , pp. 27-50
    • Lee, C.1
  • 37
    • 67349198948 scopus 로고    scopus 로고
    • Fostering the determinants of knowledge sharing in professional virtual communities
    • M.J.J. Lin, S.W. Hung, and C.J. Chen Fostering the determinants of knowledge sharing in professional virtual communities Computers in Human Behavior 25 2009 929 939
    • (2009) Computers in Human Behavior , vol.25 , pp. 929-939
    • Lin, M.J.J.1    Hung, S.W.2    Chen, C.J.3
  • 38
    • 34247508664 scopus 로고    scopus 로고
    • Through a glass darkly: Information technology design, identity verification, and knowledge contribution in online communities
    • M. Ma, and R. Agarwal Through a glass darkly: information technology design, identity verification, and knowledge contribution in online communities Information Systems Research 18 1 2007 42 67
    • (2007) Information Systems Research , vol.18 , Issue.1 , pp. 42-67
    • Ma, M.1    Agarwal, R.2
  • 39
    • 77952378702 scopus 로고    scopus 로고
    • Looking at me, appreciating you: Self-focused attention distinguishes between gratitude and indebtedness
    • published on: 28 January 2009 (iFirst)
    • M.A. Mathews, and J.D. Green Looking at me, appreciating you: self-focused attention distinguishes between gratitude and indebtedness Cognition & Emotion 24 4 2009 710 718 published on: 28 January 2009 (iFirst)
    • (2009) Cognition & Emotion , vol.24 , Issue.4 , pp. 710-718
    • Mathews, M.A.1    Green, J.D.2
  • 40
    • 73449149291 scopus 로고
    • Development of an instrument to measure perceptions of adopting an information technology innovation
    • G.C. Moore, and I. Benbasat Development of an instrument to measure perceptions of adopting an information technology innovation Information Systems Research 2 3 1991 192 222
    • (1991) Information Systems Research , vol.2 , Issue.3 , pp. 192-222
    • Moore, G.C.1    Benbasat, I.2
  • 41
    • 27644522801 scopus 로고    scopus 로고
    • Evolution of indirectly reciprocity
    • M.A. Nowak, and K. Sigmund Evolution of indirectly reciprocity Nature 437 27 2005 1291 1298
    • (2005) Nature , vol.437 , Issue.27 , pp. 1291-1298
    • Nowak, M.A.1    Sigmund, K.2
  • 44
    • 70449711048 scopus 로고    scopus 로고
    • Usability and Sociability in Online Communities: A comparative study of knowledge seeking and contribution
    • C.W. Phang, A. Kankanhalli, and R. Sabherwal Usability and Sociability in Online Communities: a comparative study of knowledge seeking and contribution Journal of AIS 10 10 2009 721 747
    • (2009) Journal of AIS , vol.10 , Issue.10 , pp. 721-747
    • Phang, C.W.1    Kankanhalli, A.2    Sabherwal, R.3
  • 45
    • 0031288378 scopus 로고    scopus 로고
    • Anonymity in group support systems research: New conceptualization, measure, and contingency framework
    • A. Pinsonneault, and N. Heppel Anonymity in group support systems research: new conceptualization, measure, and contingency framework Journal of Management Information Systems 14 3 1998 89 108
    • (1998) Journal of Management Information Systems , vol.14 , Issue.3 , pp. 89-108
    • Pinsonneault, A.1    Heppel, N.2
  • 46
    • 0032221839 scopus 로고    scopus 로고
    • Breaching or building social boundaries? SIDE-effects of computer-mediated communication
    • T. Postmes, R. Spears, and M. Lea Breaching or building social boundaries? SIDE-effects of computer-mediated communication Communication Research 25 1998 689 715
    • (1998) Communication Research , vol.25 , pp. 689-715
    • Postmes, T.1    Spears, R.2    Lea, M.3
  • 47
    • 0035539138 scopus 로고    scopus 로고
    • Social influence in computer-mediated communication: The effects of anonymity on group behavior
    • T. Postmes, R. Spears, K. Sakhel, and D. De Groot Social influence in computer-mediated communication: the effects of anonymity on group behavior Personality and Social Psychology Bulletin 27 2001 1242 1254
    • (2001) Personality and Social Psychology Bulletin , vol.27 , pp. 1242-1254
    • Postmes, T.1    Spears, R.2    Sakhel, K.3    De Groot, D.4
  • 48
    • 84965751349 scopus 로고
    • Organizational colleagues, media richness, and electronic mail: A test of the social influence model of technology use
    • J. Schmitz, and J. Fulk Organizational colleagues, media richness, and electronic mail: a test of the social influence model of technology use Communication Research 18 4 1991 487 523
    • (1991) Communication Research , vol.18 , Issue.4 , pp. 487-523
    • Schmitz, J.1    Fulk, J.2
  • 50
    • 0036004584 scopus 로고    scopus 로고
    • Group polarization and computer-mediated communication: Effects of communication cues, social presence, and anonymity
    • C.L. Sia, B.C.Y. Tan, and K.K. Wei Group polarization and computer-mediated communication: effects of communication cues, social presence, and anonymity Information Systems Research 13 1 2002 70 90
    • (2002) Information Systems Research , vol.13 , Issue.1 , pp. 70-90
    • Sia, C.L.1    Tan, B.C.Y.2    Wei, K.K.3
  • 51
    • 84965419388 scopus 로고
    • Panacea or panopticon? the hidden power in computer-mediated communication
    • R. Spears, and M. Lea Panacea or panopticon? the hidden power in computer-mediated communication Communication Research 21 1994 427 459
    • (1994) Communication Research , vol.21 , pp. 427-459
    • Spears, R.1    Lea, M.2
  • 53
    • 0242454335 scopus 로고    scopus 로고
    • Predicting intention to adopt interorganizational linkages: An institutional perspective
    • H.H. Teo, K.K. Wei, and I. Benbasat Predicting intention to adopt interorganizational linkages: an institutional perspective MIS Quarterly 27 1 2003 19 49
    • (2003) MIS Quarterly , vol.27 , Issue.1 , pp. 19-49
    • Teo, H.H.1    Wei, K.K.2    Benbasat, I.3
  • 55
    • 0030304043 scopus 로고    scopus 로고
    • Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction
    • J.B. Walther Computer-mediated communication: impersonal, interpersonal, and hyperpersonal interaction Communication Research 23 1 1996 3 43
    • (1996) Communication Research , vol.23 , Issue.1 , pp. 3-43
    • Walther, J.B.1
  • 56
    • 33947253640 scopus 로고    scopus 로고
    • Collective action and knowledge contribution in electronic networks of practice
    • M. Wasko, S. Faraj, and R. Teigland Collective action and knowledge contribution in electronic networks of practice Journal of the Association for Information Systems 5 December 2004 493 513
    • (2004) Journal of the Association for Information Systems , vol.5 , Issue.DECEMBER , pp. 493-513
    • Wasko, M.1    Faraj, S.2    Teigland, R.3
  • 57
    • 0346437614 scopus 로고    scopus 로고
    • 'It is what one does': Why people participate and help others in electronic communities of practice
    • M.M. Wasko, and S. Faraj 'It is what one does': why people participate and help others in electronic communities of practice The Journal of Strategic Information Systems 9 2-3 2000 55 173
    • (2000) The Journal of Strategic Information Systems , vol.9 , Issue.2-3 , pp. 55-173
    • Wasko, M.M.1    Faraj, S.2
  • 58
    • 24144482419 scopus 로고    scopus 로고
    • Why should i share? Examining social capital and knowledge contribution in electronic networks of practice
    • M.M. Wasko, and S. Faraj Why should i share? examining social capital and knowledge contribution in electronic networks of practice MIS Quarterly 29 1 2005 35 56
    • (2005) MIS Quarterly , vol.29 , Issue.1 , pp. 35-56
    • Wasko, M.M.1    Faraj, S.2
  • 59
    • 33745727115 scopus 로고    scopus 로고
    • The debt of gratitude: Dissociating gratitude and indebtedness
    • P. Watkins, J. Scheer, M. Ovnicek, and R. Kolts The debt of gratitude: dissociating gratitude and indebtedness Cognition and Emotion 20 2 2006 217 241
    • (2006) Cognition and Emotion , vol.20 , Issue.2 , pp. 217-241
    • Watkins, P.1    Scheer, J.2    Ovnicek, M.3    Kolts, R.4
  • 60
    • 33645135147 scopus 로고    scopus 로고
    • A multi-theoretical model of knowledge transfer in organizations: Determinants of knowledge contribution and knowledge reuse
    • S. Watson, and K. Hewett A multi-theoretical model of knowledge transfer in organizations: determinants of knowledge contribution and knowledge reuse Journal of Management Studies 43 2 2006 141 173
    • (2006) Journal of Management Studies , vol.43 , Issue.2 , pp. 141-173
    • Watson, S.1    Hewett, K.2
  • 61
    • 0031094163 scopus 로고    scopus 로고
    • Defections from the inner circle: Social exchange, reciprocity, and the diffusion of board independence in U.S. Corporations
    • J.D. Westphal, and E.J. Zajac Defections from the inner circle: social exchange, reciprocity, and the diffusion of board independence in U.S. corporations Administrative Science Quarterly 42 1997 161 183
    • (1997) Administrative Science Quarterly , vol.42 , pp. 161-183
    • Westphal, J.D.1    Zajac, E.J.2
  • 62
    • 33947245546 scopus 로고    scopus 로고
    • Beyond the call of duty: Why customers contribute to firm-hosted commercial online communities
    • C. Wiertz, and K. Ruyter Beyond the call of duty: why customers contribute to firm-hosted commercial online communities Organization Studies 28 2007 347 376
    • (2007) Organization Studies , vol.28 , pp. 347-376
    • Wiertz, C.1    Ruyter, K.2
  • 63
    • 33847754747 scopus 로고    scopus 로고
    • The unbearable likeness of being digital: The persistence of nonverbal social norms in online virtual environments
    • N. Yee, J.N. Bailenson, M. Urbanek, F. Chang, and D. Merget The unbearable likeness of being digital: the persistence of nonverbal social norms in online virtual environments Cyberpsychology & Behavior 10 2007 115 121
    • (2007) Cyberpsychology & Behavior , vol.10 , pp. 115-121
    • Yee, N.1    Bailenson, J.N.2    Urbanek, M.3    Chang, F.4    Merget, D.5
  • 64
    • 84924931815 scopus 로고    scopus 로고
    • Understanding knowledge contribution in online knowledge communities: A model of community support and forum leader support
    • H.J. Ye, Y. Feng, and B.C.F. Choi Understanding knowledge contribution in online knowledge communities: a model of community support and forum leader support Electronic Commerce Research and Applications 14 2015 34 45
    • (2015) Electronic Commerce Research and Applications , vol.14 , pp. 34-45
    • Ye, H.J.1    Feng, Y.2    Choi, B.C.F.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.