The chatty co-driver: A linguistics approach applying lessons learnt from aviation incidents

Safety Science

Volumn 99, Issue , 2017, Pages 94-101

  Eriksson, Alexander ^a   Stanton, Neville A ^a  

^a UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

Author keywords

Automated driving; Common ground; Communication; Human automation collaboration; Learning from incidents; Transfer of control

Indexed keywords

COMMUNICATION; MAN MACHINE SYSTEMS; VEHICLES;

AUTOMATED DRIVING; COMMON GROUND; HUMAN AUTOMATION COLLABORATION; LEARNING FROM INCIDENTS; TRANSFER OF CONTROLS;

AUTOMATION;

AIRCRAFT ACCIDENT; AIRPLANE PILOT; ARTICLE; AUTOMATION; DRIVING AUTOMATION; FEEDBACK SYSTEM; HUMAN; INTERPERSONAL COMMUNICATION; KNOWLEDGE; LINGUISTICS; PRIORITY JOURNAL;

EID: 85019637279     PISSN: 09257535     EISSN: 18791042     Source Type: Journal    
DOI: 10.1016/j.ssci.2017.05.005     Document Type: Article

References (84)

1. Andre, A., Degani, A., Do you know what mode you're in? An analysis of mode error in everyday things. Hum.-Autom. Interact.: Res. Pract., 1997, 19–28.
2. Attardo, S., Violation of conversational maxims and cooperation: the case of jokes. J. Pragm. 19:6 (1993), 537–558.
3. Bainbridge, L., Ironies of automation. Automatica 19:6 (1983), 775–779.
4. Beiker, S.A., Legal aspects of autonomous driving: the need for a legal infrastructure that permits autonomous driving in public to maximize safety and consumer benefit. Santa Clara Law Rev., 2012.
5. Beller, J., Heesen, M., Vollrath, M., Improving the driver-automation interaction: an approach using automation uncertainty. Hum. Factors: J. Hum. Factors Ergon. Soc. 55:6 (2013), 1130–1141.
6. Brennan, The grounding problem in conversations with and through computers. Kreuz, S.R.F.R.J., (eds.) Social and Cognitive Psychological Approaches to Interpersonal Communication, 1998, Lawrence Erlbaum, Hillsdale, NJ, 201–225.
7. Bureau d'Enquêtes et d'Analyses pour la sécurité de l'aviation civile, 2012. Final Report: On the Accident on 1st June 2009 to the Airbus A330-203 Registered F-GZCP Operated by Air France Flight AF 447 Rio de Janeiro – Paris.
8. Christoffersen, K., Woods, D.D., How to make automated systems team players. Adv. Hum. Perform. Cogn. Eng. Res. 2 (2002), 1–12.
9. Clark, H.H., Using Language. 1996, Cambridge University Press.
10. Clark, H.H., Wilkes-Gibbs, D., Referring as a collaborative process. Cognition 22:1 (1986), 1–39.
11. Cranor, L.F., 2008. A framework for reasoning about the human in the loop. Paper presented at the Proceedings of the 1st Conference on Usability, Psychology, and Security.
12. Degani, A., Shafto, M., Kirlik, A., 1995. Mode usage in automated cockpits: some initial observations. Paper presented at the International Federation of Automatic Control.
13. Desmond, P.A., Hancock, P.A., Monette, J.L., 1998. Fatigue and automation-induced impairments in simulated driving performance. In: Human Performance, User Information, and Highway Design, no. 1628, pp. 8–14.
14. Endsley, M.R., 1996. Automation and situation awareness. In: Parasuraman, R., Mouloua, M. (Eds.), Automation and Human Performance: Theory and Applications.
15. Endsley, M.R., Onal, E., Kaber, D.B., The impact of intermediate levels of automation on situation awareness and performance in dynamic control systems. Glob. Perspect. Hum. Factors Power Gener., 1997, 77–712.
16. Eriksson, A., Marcos, I.S., Kircher, K., Västfjäll, D., Stanton, N.A., The development of a method to assess the effects of traffic situation and time pressure on driver information preferences. Engineering Psychology and Cognitive Ergonomics, 2015, Springer International Publishing, 3–12.
17. Eriksson, A., Stanton, N.A., 2015. When communication breaks down or what was that? – The importance of communication for successful coordination in complex systems. Paper presented at the 6th International Conference on Applied Human Factors and Ergonomics, Las Vegas, NV.
18. Eriksson, A., Stanton, N.A., 2016. The chatty co-driver: a linguistics approach to human-automation-interaction. Paper presented at the IEHF2016.
19. Gasser, T.M., Arzt, C., Ayoubi, M., Bartels, A., Bürkle, L., Eier, J., et al., 2009. Legal Consequences of an Increase in Vehicle Automation.
20. Grice, H.P., Logic and conversation. Cole, P., Morgan, J.L., (eds.) Speech Acts, 1975, Academic Press, New York, 41–58.
21. Heath, C., Svensson, M.S., Hindmarsh, J., Luff, P., vom Lehn, D., Configuring awareness. Comput. Supp. Cooper. Work (CSCW) 11:3–4 (2002), 317–347.
22. Heikoop, D.D., de Winter, J.C.F., van Arem, B., Stanton, N.A., Psychological constructs in driving automation: a consensus model and critical comment on construct proliferation. Theor. Iss. Ergon. Sci., 2015, 1–20.
23. Hoc, J.-M., Towards a cognitive approach to human–machine cooperation in dynamic situations. Int. J. Hum.-Comput. Stud. 54:4 (2001), 509–540.
24. Hoc, J.-M., Young, M.S., Blosseville, J.-M., Cooperation between drivers and automation: implications for safety. Theor. Iss. Ergon. Sci. 10:2 (2009), 135–160.
25. Hollan, J., Hutchins, E., Kirch, D., Distributed cognition: a new foundation for human-computer interaction research. ACM Trans. Hum.-Comput. Interact.: Spec. Iss. Hum.-Comput. Interact. New Millennium 7:2 (2000), 174–196.
26. Hollnagel, E., Woods, D.D., Cognitive systems-engineering – new wine in new bottles. Int. J. Man-Mach. Stud. 18:6 (1983), 583–600.
27. Hollnagel, E., Woods, D.D., Joint Cognitive Systems Foundations of Cognitive Systems Engineering. 2005, CRC Press.
28. Huber, G.P., Lewis, K., Cross-understanding: implications for group cognition and performance. Acad. Manage. Rev. 35:1 (2010), 6–26.
29. Hutchins, E., 1995a. Cognition in the Wild, new ed. MIT Press.
30. Hutchins, E., 1995b. How a cockpit remembers its speed. Cogn. Sci. 19.
31. Inagaki, T., 2003. Adaptive automation: sharing and trading of control. In: Hollnagel, E. (Ed.), Handbook of Cognitive Task Design, pp. 147–169.
32. Jenkins, D.P., Stanton, N.A., Walker, G.H., Young, M.S., A new approach to designing lateral collision warning systems. Int. J. Veh. Des. 45:3 (2007), 379–396.
33. Kaber, D.B., Endsley, M.R., Out-of-the-loop performance problems and the use of intermediate levels of automation for improved control system functioning and safety. Process Saf. Progress 16:3 (1997), 126–131.
34. Kaber, D.B., Endsley, M.R., The effects of level of automation and adaptive automation on human performance, situation awareness and workload in a dynamic control task. Theor. Iss. Ergon. Sci. 5:2 (2004), 113–153.
35. Kaber, D.B., Riley, J.M., Tan, K.-W., Endsley, M.R., On the design of adaptive automation for complex systems. Int. J. Cogn. Ergon., 2001.
36. Keysar, B., Barr, D.J., Balin, J.A., Paek, T.S., Definite reference and mutual knowledge: process models of common ground in comprehension. J. Memory Lang. 39:1 (1998), 1–20.
37. Kircher, K., Larsson, A., Hultgren, J.A., Tactical driving behavior with different levels of automation. IEEE Trans. Intell. Transp. Syst. 15 (2014), 158–167.
38. Klein, G., Woods, D.D., Bradshaw, J.M., Hoffman, R.R., Feltovich, P.J., Ten challenges for making automation a “team player” in joint human-agent activity. IEEE Intell. Syst., 2004.
39. Leveson, N., A new accident model for engineering safer systems. Saf. Sci. 42:4 (2004), 237–270.
40. Merat, N., Jamson, A.H., Lai, F.F.C.H., Daly, M., Carsten, O.M.J., 2014. Transition to manual: driver behaviour when resuming control from a highly automated vehicle. Transp. Res. Part F: Traffic Psychol. Behav. 26(Part A), 1–9.
41. Michon, J.A., A critical view of driver behavior models: what do we know, what should we do?. Evans, L., Schwing, R.C., (eds.) Human Behavior and Traffic Safety, 1985, Plenum Press, New York.
42. Miles, T., 2014. Cars could drive themselves sooner than expected after European push. May 19, 2014.
43. Min, D., Chung, Y.H., Yoon, W.C., 2004. Comparative analysis of communication at main control rooms of nuclear power plants. Paper presented at the Proceedings of IFAC/IFIP/IFORS/IEA Symposium.
44. Molesworth, B.R.C., Estival, D., Miscommunication in general aviation: the influence of external factors on communication errors. Saf. Sci. 73 (2015), 73–79.
45. Molloy, R., Parasuraman, R., Monitoring an automated system for a single failure: vigilance and task complexity effects. Hum. Fact. 38:2 (1996), 311–322.
46. National Highway Traffic Safety Administration, 2013. Preliminary Statement of Policy Concerning Automated Vehicles.
47. National Transportation Safety Board, 1997. In-flight Icing Encounter and Uncontrolled Collision with Terrain Comair Flight 3272 Embraer EMB-120RT, N265CA.
48. Norman, D.A., Design rules based on analyses of human error. Commun. ACM 26:4 (1983), 254–258.
49. Norman, D.A., The problem of automation, inappropriate feedback and interaction, not over-automation. Philos. Trans. R. Soc. Lond. B: Biol. Sci. 327:1241 (1990), 585–593.
50. Norman, D.A., The Design of Future Things. 2009, Basic Books, New York.
51. Norman, D.A., The Design of Everyday Things. 2013, Basic Books, New York.
52. Parasuraman, R., Designing automation for human use: empirical studies and quantitative models. Ergonomics 43:7 (2000), 931–951.
53. Parasuraman, R., Sheridan, T.B., Wickens, C.D., A model for types and levels of human interaction with automation. IEEE Trans. Syst. Man Cybern. A Syst. Hum. 30:3 (2000), 286–297.
54. Patterson, E.S., Woods, D.D., Shift changes, updates, and the on-call architecture in space shuttle mission control. Comput. Supp. Coop. Work 10:3–4 (2001), 317–346.
55. Rankin, A., Woltjer, R., Field, J., Woods, D.D., 2013. “Staying ahead of the aircraft” and managing surprise in modern airliners. Paper presented at the 5th Resilience Engineering Symposium: Managing Trade-offs, Soesterberg, The Netherlands.
56. Rundquist, S., Indirectness: a gender study of flouting Grice's maxims. J. Pragm. 18:5 (1992), 431–449.
57. Rushby, J., Crow, J., Palmer, E., 1999. An automated method to detect potential mode confusions. Paper presented at the Digital Avionics Systems Conference.
58. Sarter, Woods, Billings, 1997. Automation surprises. In: Salvendy, G. (Ed.), Handbook of Human Factors & Ergonomics.
59. Sarter, N.B., Woods, D.D., How in the world did we ever get into that mode – mode error and awareness in supervisory control. Hum. Fact. 37:1 (1995), 5–19.
60. Seppelt, B.D., Lee, J.D., Making adaptive cruise control (ACC) limits visible. Int. J. Hum.-Comp. Stud. 65:3 (2007), 192–205.
61. Sheridan, T.B., 1995. Human centered automation: oxymoron or common sense? In: 1995 IEEE International Conference on Systems, Man and Cybernetics, vols. 1–5, pp. 823–828.
62. Sheridan, T.B., Parasuraman, R., Human-Automation Interaction. Rev. Hum. Fact. Ergon. 1:1 (2005), 89–129.
63. Sperber, D., Wilson, D., Relevance: Communication and Cognition. 1986, Blackwell, Oxford.
64. Stalnaker, R., Common ground. Ling. Philos. 25:5/6 (2002), 701–721.
65. Stanton, N.A., 2015. Responses to Autonomous Vehicles. Ingenia, No. 62, pp. 69, March.
66. Stanton, N.A., Dunoyer, A., Leatherland, A., Detection of new in-path targets by drivers using stop & go adaptive cruise control. Appl. Ergon. 42:4 (2011), 592–601.
67. Stanton, N.A., Young, M., McCaulder, B., Drive-by-wire: the case of driver workload and reclaiming control with adaptive cruise control. Saf. Sci. 27:2–3 (1997), 149–159.
68. Strand, N., Nilsson, J., Karlsson, I.C.M., Nilsson, L., Semi-automated versus highly automated driving in critical situations caused by automation failures. Transp. Res. Part F: Traffic Psychol. Behav., 2014.
69. Summala, H., Brake reaction times and driver behavior analysis. Transp. Hum. Fact. 2:3 (2000), 217–226.
70. Surian, L., Are children with autism deaf to Gricean maxims?. Cogn. Neuropsych. 1:1 (1996), 55–72.
71. Swaroop, D., Rajagopal, K.R., 2001. A review of constant time headway policy for automatic vehicle following. Paper presented at the IEEE Intelligent Transportation Systems Conference Proceedings, Oakland (CA), USA.
72. Vanderhaegen, F., Chalmé, S., Anceaux, F., Millot, P., Principles of cooperation and competition: application to car driver behavior analysis. Cogn. Technol. Work 8:3 (2006), 183–192.
73. Weick, K.E., Sutcliffe, K.M., Obstfeld, D., Organizing and the process of sensemaking. Org. Sci. 16:4 (2005), 409–421.
74. Wiener, E.L., 1989. Human Factors of Advanced Technology (“Glass Cockpit”) Transport Aircraft. NASA Contractor Report 177528.
75. Wilson, S., Galliers, J., Fone, J., Cognitive artifacts in support of medical shift handover: an in use, in situ evaluation. Int. J. Hum.-Comput. Interact. 22:1–2 (2007), 59–80.
76. Wolterink, W.K., Heijenk, G., Karagiannis, G., 2011. Automated merging in a cooperative adaptive cruise control (CACC) system. Paper presented at the Fifth ERCIM Workshop on eMobility, Vilanova i la Geltrú, Catalonia, Spain.
77. Woods, D.D., Price of flexibility in intelligent interfaces. Knowl.-Based Syst. 6:4 (1993), 189–196.
78. Woods, D.D., 1996. Decomposing automation: apparent simplicity, real complexity. In: Parasuraman, R., Mouloua, M. (Eds.), Automation and Human Performance: Theory and Applications.
79. Woods, D.D., Patterson, E.S., 2000. How unexpected events produce an escalation of cognitive and coordinative demands. In: Hancock, P.A., Desmond, P. (Eds.), Stress Workload and Fatigue. Lawrence Erlbaum Associates, Hillsdale: NJ.
80. Young, M.S., Stanton, N.A., Automobile automation: investigating the impact on driver mental workload. Int. J. Cogn. Ergon. 1:4 (1997), 325–336.
81. Young, M.S., Stanton, N.A., Malleable attentional resources theory: a new explanation for the effects of mental underload on performance. Hum. Fact. 44:3 (2002), 365–375.
82. Young, M.S., Stanton, N.A., Back to the future: brake reaction times for manual and automated vehicles. Ergonomics 50:1 (2007), 46–58.
83. Young, M.S., Stanton, N.A., What's skill got to do with it? Vehicle automation and driver mental workload. Ergonomics 50:8 (2007), 1324–1339.
84. Young, M.S., Stanton, N.A., Harris, D., Driving automation: learning from aviation about design philosophies. Int. J. Veh. Des. 45:3 (2007), 323–338.