Customer Mistreatment, Employee Health, and Job Performance: Cognitive Rumination and Social Sharing as Mediating Mechanisms

Journal of Management

Volumn 43, Issue 4, 2017, Pages 1261-1282

  Baranik, Lisa E ^a   Wang, Mo ^b   Gong, Yaping ^c   Shi, Junqi ^d  

^a EAST CAROLINA UNIVERSITY   (United States)

^b UNIVERSITY OF FLORIDA   (United States)

^c HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

^d SUN YAT SEN UNIVERSITY   (China)

Author keywords

cognitive rumination; customer mistreatment; emotional exhaustion; productivity; sabotage; social rumination; social sharing of negative events; well being

Indexed keywords

EID: 85014645751     PISSN: 01492063     EISSN: 15571211     Source Type: Journal    
DOI: 10.1177/0149206314550995     Document Type: Article

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