메뉴 건너뛰기




Volumn 12, Issue 4, 2005, Pages 1-39

An Exploratory Study of the Effect of Relationship Marketing Institutionalization and Professional and Organizational Commitment in Business-to-Business Exchanges

Author keywords

Commitment; Exchange form; Institutional theory; Relationship marketing

Indexed keywords


EID: 85013379117     PISSN: 1051712X     EISSN: 15470628     Source Type: Journal    
DOI: 10.1300/J033v12n04_01     Document Type: Article
Times cited : (7)

References (86)
  • 2
    • 84986665106 scopus 로고
    • The measurement and antecedents of affective, continuance and normative commitment to the organization
    • Allen, Natalie J. and John P. Meyer (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology 63:1-18.
    • (1990) Journal of Occupational Psychology , vol.63 , pp. 1-18
    • Allen, N.J.1    Meyer, J.P.2
  • 3
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson, James C. and David W. Gerbing (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin 103 (3):411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 4
    • 84968146837 scopus 로고
    • Partnering as a focused market strategy
    • Anderson, James C. and James A. Narus (1991). Partnering as a focused market strategy. California Management Review 33 (3):95-113.
    • (1991) California Management Review , vol.33 , Issue.3 , pp. 95-113
    • Anderson, J.C.1    Narus, J.A.2
  • 5
    • 0031165004 scopus 로고    scopus 로고
    • Manufacturing firms face the future
    • Ashley, Steven (1997). Manufacturing firms face the future. Mechanical Engineering 119 (6):70-74.
    • (1997) Mechanical Engineering , vol.119 , Issue.6 , pp. 70-74
    • Ashley, S.1
  • 6
    • 85023795536 scopus 로고    scopus 로고
    • Alliances require both expertise and flexibility
    • Avedisian, Art (1998). Alliances require both expertise and flexibility. Marketing News 32 (3):7.
    • (1998) Marketing News , vol.32 , Issue.3 , pp. 7
    • Avedisian, A.1
  • 7
    • 85023823167 scopus 로고    scopus 로고
    • How to make those legacy systems work for you
    • Ball, Bradley (1999). How to make those legacy systems work for you. Marketing News 33 (21): 15.
    • (1999) Marketing News , vol.33 , Issue.21 , pp. 15
    • Ball, B.1
  • 9
    • 0001786592 scopus 로고
    • Relationship marketing
    • Leonard L. Berry, G. Lynn Shostack, and Gregory D. Upah, Chicago: American Marketing Association
    • Berry, Leonard L (1983). Relationship marketing. In Emerging perspectives on service marketing, eds. Leonard L. Berry, G. Lynn Shostack, and Gregory D. Upah, 25-28. Chicago: American Marketing Association.
    • (1983) Emerging Perspectives on Service Marketing , pp. 25-28
    • Berry, L.L.1
  • 11
    • 84936823862 scopus 로고
    • Price, authority, and trust: From ideal types to plural forms
    • Bradach, Jeffrey L. and Robert G. Eccles (1989). Price, authority, and trust: From ideal types to plural forms. Annual Review of Sociology 15:97-118.
    • (1989) Annual Review of Sociology , vol.15 , pp. 97-118
    • Bradach, J.L.1    Eccles, R.G.2
  • 12
    • 0033196305 scopus 로고    scopus 로고
    • Adaptive behavior in buyer-supplier relationships
    • Brennan, Ross and Peter W. Turnbull (1999). Adaptive behavior in buyer-supplier relationships. Industrial Marketing Management 28:481-495.
    • (1999) Industrial Marketing Management , vol.28 , pp. 481-495
    • Brennan, R.1    Turnbull, P.W.2
  • 13
    • 0027549942 scopus 로고
    • Adoption and abandonment of matrix management programs: Effects of organizational characteristics and inter-orga-nizational networks
    • Bums, Lawton R. and Douglas R. Wholey (1993). Adoption and abandonment of matrix management programs: Effects of organizational characteristics and inter-orga-nizational networks. Academy of Management Journal 36:106-138.
    • (1993) Academy of Management Journal , vol.36 , pp. 106-138
    • Bums, L.R.1    Wholey, D.R.2
  • 14
    • 0033236256 scopus 로고    scopus 로고
    • Buyer-seller relationships in business markets
    • Cannon, Joseph P. and William D. Perreault. (1999). Buyer-seller relationships in business markets. Journal of Marketing Research 36: 439-460.
    • (1999) Journal of Marketing Research , vol.36 , pp. 439-460
    • Cannon, J.P.1    Perreault, W.D.2
  • 16
    • 85023824871 scopus 로고    scopus 로고
    • Relationship management yields results
    • Crews, Mary (2000). Relationship management yields results. Purchasing Today 11 (6): 8.
    • (2000) Purchasing Today , vol.11 , Issue.6 , pp. 8
    • Crews, M.1
  • 17
    • 0029404191 scopus 로고
    • Postponing product differentiation
    • Davis, Tom and Marguerita Sasser (1995). Postponing product differentiation. Mechanical Engineering 117 (11): 105-107.
    • (1995) Mechanical Engineering , vol.117 , Issue.11 , pp. 105-107
    • Davis, T.1    Sasser, M.2
  • 19
    • 0031145533 scopus 로고    scopus 로고
    • Customer-driven simulation software
    • Deitz, Dan (1997). Customer-driven simulation software. Mechanical Engineering 119 (5):70-73.
    • (1997) Mechanical Engineering , vol.119 , Issue.5 , pp. 70-73
    • Deitz, D.1
  • 20
    • 0002351758 scopus 로고
    • Introduction
    • Walter W. Powell and Paul J. DiMaggio, Chicago: The University of Chicago Press
    • DiMaggio, Paul J. and Walter W. Powell (1991). Introduction. In The new institutionalism in organizational analysis, eds. Walter W. Powell and Paul J. DiMaggio, 1-38. Chicago: The University of Chicago Press.
    • (1991) The New Institutionalism in Organizational Analysis , pp. 1-38
    • DiMaggio, P.J.1    Powell, W.W.2
  • 21
    • 0000953669 scopus 로고
    • The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields
    • DiMaggio, Paul J. and Walter W. Powell (1983). The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review 48:147-160.
    • (1983) American Sociological Review , vol.48 , pp. 147-160
    • DiMaggio, P.J.1    Powell, W.W.2
  • 22
    • 33845339220 scopus 로고    scopus 로고
    • The future of purchasing and supply: Elevating relationships
    • Duffy, Roberta J. (2000). The future of purchasing and supply: Elevating relationships. Purchasing Today 11 (2): 31-35.
    • (2000) Purchasing Today , vol.11 , Issue.2 , pp. 31-35
    • Duffy, R.J.1
  • 24
    • 85023815157 scopus 로고    scopus 로고
    • The future of purchasing and supply: Where we are headed
    • Duffy, Roberta J. (1998). The future of purchasing and supply: Where we are headed. Purchasing Today 9 (5): 27-32.
    • (1998) Purchasing Today , vol.9 , Issue.5 , pp. 27-32
    • Duffy, R.J.1
  • 25
    • 0001932429 scopus 로고
    • Developing buyer-seller relationships
    • Dwyer, F. Robert, and Sejo Oh (1987). Developing buyer-seller relationships. Journal of Marketing 51 (April): 11-27.
    • (1987) Journal of Marketing , vol.51 , pp. 11-27
    • Dwyer, F.R.1    Sejo, O.2
  • 26
    • 22144444619 scopus 로고    scopus 로고
    • Effects of sample size, estimation methods, and model specification on structural equation modeling fit indexes
    • Fan, Xitao, Bruce Thompson, and Lin Wang (1999). Effects of sample size, estimation methods, and model specification on structural equation modeling fit indexes. Structural Equation Modeling 6 (1):56-83.
    • (1999) Structural Equation Modeling , vol.6 , Issue.1 , pp. 56-83
    • Fan, X.1    Thompson, B.2    Wang, L.3
  • 27
    • 84961649164 scopus 로고
    • Social categories and schemas
    • Second edition, New York: McGraw-Hill
    • Fiske, Susan T. and Shelley E. Taylor (1991). Social categories and schemas. In Social cognition, Second edition. 96-141. New York: McGraw-Hill.
    • (1991) Social Cognition , pp. 96-141
    • Fiske, S.T.1    Taylor, S.E.2
  • 28
    • 0000660765 scopus 로고
    • The structural transformation of american industry: An institutional account of the causes of diversification in the largest firms. 1919-1979
    • Walter W. Powell and Paul J. DiMaggio, Chicago: The University of Chicago Press
    • Fligstein, Neil (1991). The structural transformation of American industry: An institutional account of the causes of diversification in the largest firms. 1919-1979. In The new institutionalism in organizational analysis, eds. Walter W. Powell and Paul J. DiMaggio. 311-336. Chicago: The University of Chicago Press.
    • (1991) The New Institutionalism in Organizational Analysis , pp. 311-336
    • Fligstein, N.1
  • 29
    • 0030077187 scopus 로고    scopus 로고
    • The imagery and reality of peer review in the u.S.: Insights from institutional theory
    • Fogarty, Timothy J. (1996). The imagery and reality of peer review in the U.S.: Insights from institutional theory. Accounting, Organizations and Society 21 (2/3):243-267.
    • (1996) Accounting, Organizations and Society , vol.21 , Issue.2-3 , pp. 243-267
    • Fogarty, T.J.1
  • 30
    • 0031601916 scopus 로고    scopus 로고
    • Preventing the premature death of relationship marketing
    • (January/February)
    • Fournier, Susan, Susan Dobscha. and David Glen Mick (1998). Preventing the premature death of relationship marketing. Harvard Business Review 76 (January/February): 42-51.
    • (1998) Harvard Business Review , vol.76 , pp. 42-51
    • Fournier, S.1    Susan, D.2    Mick, D.G.3
  • 31
    • 0030172647 scopus 로고    scopus 로고
    • Reducing time to market in electronic packaging
    • Fusaro, James (1996). Reducing time to market in electronic packaging. Mechanical Engineering 118 (6):70-73.
    • (1996) Mechanical Engineering , vol.118 , Issue.6 , pp. 70-73
    • Fusaro, J.1
  • 32
    • 0000772395 scopus 로고
    • Making corporate actors accountable: Institution-build-ing in minneapolis-st. Paul
    • Walter W. Powell and Paul J. DiMaggio, Chicago: The University of Chicago Press
    • Galaskiewicz, Joseph (1991). Making corporate actors accountable: Institution-build-ing in Minneapolis-St. Paul. In The new institutionalism in organizational analysis, eds. Walter W. Powell and Paul J. DiMaggio. 293-310. Chicago: The University of Chicago Press.
    • (1991) The New Institutionalism in Organizational Analysis , pp. 293-310
    • Galaskiewicz, J.1
  • 33
    • 0033423162 scopus 로고    scopus 로고
    • The different roles of satisfaction, trust, and commitment in customer relationships
    • Garbarino, Ellen and Mark S. Johnson (1999). The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing 63 (2): 70-87.
    • (1999) Journal of Marketing , vol.63 , Issue.2 , pp. 70-87
    • Garbarino, E.1    Johnson, M.S.2
  • 34
    • 84936824352 scopus 로고
    • Economic action and social structure: The problem of embeddedness
    • Granovetter, Mark (1985). Economic action and social structure: The problem of embeddedness. American Journal of Sociology 91:481-510.
    • (1985) American Journal of Sociology , vol.91 , pp. 481-510
    • Granovetter, M.1
  • 35
    • 0036021508 scopus 로고    scopus 로고
    • The role of the institutional environment in marketing channels
    • Grewal, Rajdeep and Ravi Dharwadkar (2002). The role of the institutional environment in marketing channels. Journal of Marketing 66 (3):82-97.
    • (2002) Journal of Marketing , vol.66 , Issue.3 , pp. 82-97
    • Grewal, R.1    Dharwadkar, R.2
  • 36
    • 0034372962 scopus 로고    scopus 로고
    • Relationship marketing activities, commitment, and membership behaviors in professional associations
    • Gruen, Thomas W., John O. Summers, and Frank Acito (2000). Relationship marketing activities, commitment, and membership behaviors in professional associations. Journal of Marketing 64 (July):34-49.
    • (2000) Journal of Marketing , vol.64 , pp. 34-49
    • Gruen, T.W.1    Summers, J.O.2    Acito, F.3
  • 37
    • 85023890025 scopus 로고    scopus 로고
    • Help sales force see relationship benefit
    • Harrison, Paul (2000). Help sales force see relationship benefit. Marketing News 34 (10):24.
    • (2000) Marketing News , vol.34 , Issue.10 , pp. 24
    • Harrison, P.1
  • 38
    • 0001780550 scopus 로고
    • Alliances in industrial purchasing: The determinants of joint action in buyer-supplier relationships
    • Heide, Jan B. and George John (1990). Alliances in industrial purchasing: The determinants of joint action in buyer-supplier relationships. Journal of Marketing Research 27 (February):24-36.
    • (1990) Journal of Marketing Research , vol.27 , pp. 24-36
    • Heide, J.B.1    John, G.2
  • 39
    • 67650706330 scopus 로고    scopus 로고
    • Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
    • Hu, Li-tze and Peter M. Bentler (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling 6 (1): 1-55.
    • (1999) Structural Equation Modeling , vol.6 , Issue.1 , pp. 1-55
    • Hu, L.-T.1    Bentler, P.M.2
  • 42
    • 21844518621 scopus 로고
    • Ecologically sustainable organizations: An institutional approach
    • Jennings, P. Devereaux and Paul A. Zandbergen (1995). Ecologically sustainable organizations: An institutional approach. Academy of Management Review 20: 1015-1052.
    • (1995) Academy of Management Review , vol.20 , pp. 1015-1052
    • Jennings, P.D.1    Zandbergen, P.A.2
  • 43
    • 0001943359 scopus 로고
    • Institutions, institutional effects, and institutionalism
    • Walter W. Powell and Paul J. DiMaggio, Chicago: The University of Chicago Press
    • Jepperson, Ronald L. (1991). Institutions, institutional effects, and institutionalism. In The new institutionalism in organizational analysis, eds. Walter W. Powell and Paul J. DiMaggio. 143-163. Chicago: The University of Chicago Press.
    • (1991) The New Institutionalism in Organizational Analysis , pp. 143-163
    • Jepperson, R.L.1
  • 44
    • 0034339119 scopus 로고    scopus 로고
    • Microprocesses of institutional change in the context of privatization
    • Johnson, Gerry, Stuart Smith, and Brian Codling (2000). Microprocesses of institutional change in the context of privatization. Academy of Management Review 25: 572-583.
    • (2000) Academy of Management Review , vol.25 , pp. 572-583
    • Johnson, G.1    Smith, S.2    Codling, B.3
  • 45
    • 22644449931 scopus 로고    scopus 로고
    • The contingent effect of specific asset investments on joint action in manufacturer-supplier relationships: An empirical test of the moderating role of reciprocal asset investments, uncertainty, and trust
    • Joshi, Ashwin W. and Rodney L. Stump (1999). The contingent effect of specific asset investments on joint action in manufacturer-supplier relationships: An empirical test of the moderating role of reciprocal asset investments, uncertainty, and trust. Journal of the Academy of Marketing Science 27:291-305.
    • (1999) Journal of the Academy of Marketing Science , vol.27 , pp. 291-305
    • Joshi, A.W.1    Stump, R.L.2
  • 46
    • 0033241670 scopus 로고    scopus 로고
    • Transnational transfer of strategic organizational practices: A contextual perspective
    • Kostova, Tatiana (1999). Transnational transfer of strategic organizational practices: A contextual perspective. Academy of Management Review 24: 308-324.
    • (1999) Academy of Management Review , vol.24 , pp. 308-324
    • Kostova, T.1
  • 47
    • 0036003228 scopus 로고    scopus 로고
    • Adoption of an organizational practice by subsidiaries of multinational corporations: Institutional and relational effects
    • Kostova, Tatiana and Kendall Roth (2002). Adoption of an organizational practice by subsidiaries of multinational corporations: Institutional and relational effects. Academy of Management Journal 45:215-233.
    • (2002) Academy of Management Journal , vol.45 , pp. 215-233
    • Kostova, T.1    Roth, K.2
  • 48
    • 3242681895 scopus 로고    scopus 로고
    • An empirical investigation of outsourcing decisions
    • Laios, Lambros and Socrates Moschuris (1999). An empirical investigation of outsourcing decisions. The Journal of Supply Chain Management 35 (1): 34-41.
    • (1999) The Journal of Supply Chain Management , vol.35 , Issue.1 , pp. 34-41
    • Laios, L.1    Moschuris, S.2
  • 49
    • 23044519410 scopus 로고    scopus 로고
    • Interimistic relational exchange: Conceptualization and prepositional development
    • Lambe, C. Jay, Robert E. Spekman. and Shelby D. Hunt (2000). Interimistic relational exchange: Conceptualization and prepositional development. Journal of the Academy of Marketing Science 28:212-225.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , pp. 212-225
    • Lambe, C.J.1    Robert, E.S.2    Hunt, S.D.3
  • 50
    • 80051801206 scopus 로고    scopus 로고
    • Relationship marketing: Hype or here to stay?
    • Landry, Lynn (1998). Relationship marketing: Hype or here to stay? Marketing News 32 (14):4
    • (1998) Marketing News , vol.32 , Issue.14 , pp. 4
    • Landry, L.1
  • 51
    • 77956834690 scopus 로고
    • Institutional change and the transformation of inter-organizational fields: An organizational history of the U.S. Radio broadcasting industry
    • Leblebici, Huseyin, Gerald R. Salancik, Anne Copay, and Tom King (1991). Institutional change and the transformation of inter-organizational fields: An organizational history of the U.S. radio broadcasting industry. Administrative Science Quarterly 36:333-363.
    • (1991) Administrative Science Quarterly , vol.36 , pp. 333-363
    • Leblebici, H.1    Salancik, G.R.2    Copay, A.3    King, T.4
  • 53
    • 0036001755 scopus 로고    scopus 로고
    • Dynamic customer relationship management: Incorporating future considerations into the service retention decision
    • Lemon, Katherine N., Tiffany Barnett White, and Russell S. Winer (2002). Dynamic customer relationship management: Incorporating future considerations into the service retention decision. Journal of Marketing 66 (1): 1-14.
    • (2002) Journal of Marketing , vol.66 , Issue.1 , pp. 1-14
    • Lemon, K.N.1    White, T.B.2    Winer, R.S.3
  • 54
    • 84935565321 scopus 로고
    • The organization of production: Evidence from the aerospace industry
    • Masten, Scott E. (1984). The organization of production: Evidence from the aerospace industry. Journal of Law and Economics 27:403-417.
    • (1984) Journal of Law and Economics , vol.27 , pp. 403-417
    • Masten, S.E.1
  • 55
    • 11944272672 scopus 로고
    • A review and meta-analysis of the antecedents. Correlates, and consequences of organizational commitment
    • Mathieu, John E. and Dennis M. Zajac (1990). A review and meta-analysis of the antecedents. correlates, and consequences of organizational commitment. Psychological Bulletin 108:171-194.
    • (1990) Psychological Bulletin , vol.108 , pp. 171-194
    • Mathieu, J.E.1    Zajac, D.M.2
  • 56
    • 23144467997 scopus 로고
    • Commitment to organizations and occupations: Extension and test of a three-component conceptualization
    • Meyer, John P., Natalie J. Allen, and Catherine A. Smith (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology 78:538-551.
    • (1993) Journal of Applied Psychology , vol.78 , pp. 538-551
    • Meyer, J.P.1    Allen, N.J.2    Smith, C.A.3
  • 57
    • 84963596094 scopus 로고    scopus 로고
    • Harley-davidson wins by getting suppliers on board
    • Milligan, Brian (2000). Harley-Davidson wins by getting suppliers on board. Purchasing 129 (5):52-65.
    • (2000) Purchasing , vol.129 , Issue.5 , pp. 52-65
    • Milligan, B.1
  • 58
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, Robert M. and Shelby D. Hunt (1994). The commitment-trust theory of relationship marketing. Journal of Marketing 58 (3):20-38.
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 59
    • 0037682752 scopus 로고    scopus 로고
    • Relationship marketing in practice: Myths and realities
    • Morris, Michael H., Janinne Brunyee, and Michael Page (1998). Relationship marketing in practice: Myths and realities. Industrial Marketing Management 27:359-371.
    • (1998) Industrial Marketing Management , vol.27 , pp. 359-371
    • Morris, M.H.1    Brunyee, J.2    Page, M.3
  • 60
    • 70350246083 scopus 로고
    • Relationship marketing and distribution channels: Exploring fundamental issues
    • Nevin, John R. (1995). Relationship marketing and distribution channels: Exploring fundamental issues. Journal of the Academy of Marketing Science 23:327-334.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , pp. 327-334
    • Nevin, J.R.1
  • 61
    • 2342452905 scopus 로고    scopus 로고
    • Culture as social control: Corporations. Cults, and commitment
    • Barry M. Staw and L.L. Cummings, Greenwich. CT: JAI Press Inc.
    • O'Reilly, Charles A. and Jennifer A. Chatman (1996). Culture as social control: Corporations. cults, and commitment. In Research in organization behavior 18, eds. Barry M. Staw and L.L. Cummings, 157-200. Greenwich. CT: JAI Press Inc.
    • (1996) Research in Organization Behavior , vol.18 , pp. 157-200
    • O'Reilly, C.A.1    Chatman, J.A.2
  • 62
    • 84986042788 scopus 로고
    • A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior
    • Organ, Dennis W. and Katherine Ryan (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology 48:775-802.
    • (1995) Personnel Psychology , vol.48 , pp. 775-802
    • Organ, D.W.1    Ryan, K.2
  • 63
    • 29144498538 scopus 로고    scopus 로고
    • Towards a general definition of customer relationship management
    • Paas, Leonard and Ton Kuijlen (2001). Towards a general definition of customer relationship management. Journal of Database Marketing 9(1):51-60.
    • (2001) Journal of Database Marketing , vol.9 , Issue.1 , pp. 51-60
    • Paas, L.1    Kuijlen, T.2
  • 64
    • 0011860466 scopus 로고    scopus 로고
    • The domain and conceptual foundations of relationship marketing
    • Jagdish N. Sheth and Atul Parvatiyar, Thousand Oaks, CA: Sage Publications, Inc.
    • Parvatiyar, Atul and Jagdish N. Sheth (2000). The domain and conceptual foundations of relationship marketing. In Handbook of relationship marketing, eds. Jagdish N. Sheth and Atul Parvatiyar, 3-38. Thousand Oaks, CA: Sage Publications, Inc.
    • (2000) Handbook of Relationship Marketing , pp. 3-38
    • Parvatiyar, A.1    Sheth, J.N.2
  • 65
    • 0031312752 scopus 로고    scopus 로고
    • Transaction cost analysis: Past, present, and future applications
    • Rindfleisch, Aric and Jan B. Heide (1997). Transaction cost analysis: Past, present, and future applications. Journal of Marketing 61 (4):30-54.
    • (1997) Journal of Marketing , vol.61 , Issue.4 , pp. 30-54
    • Rindfleisch, A.1    Heide, J.B.2
  • 66
    • 0031495471 scopus 로고    scopus 로고
    • Integrating transaction cost and institutional theories: Toward a constrained-efficiency framework for understanding organizational design adoption
    • Roberts, Peter W. and Royston Greenwood (1997). Integrating transaction cost and institutional theories: Toward a constrained-efficiency framework for understanding organizational design adoption. Academy of Management Review 22:346-373.
    • (1997) Academy of Management Review , vol.22 , pp. 346-373
    • Roberts, P.W.1    Greenwood, R.2
  • 67
    • 0004167777 scopus 로고
    • Evanston. IL: Northwestern University Press
    • Rummel, R. J. (1970). Applied factor analysis. Evanston. IL: Northwestern University Press.
    • (1970) Applied Factor Analysis
    • Rummel, R.J.1
  • 70
    • 85023883746 scopus 로고    scopus 로고
    • Surround customers with communications
    • Schultz, Don E. (2000). Surround customers with communications. Marketing News 34 (22): 12.
    • (2000) Marketing News , vol.34 , Issue.22 , pp. 12
    • Schultz, D.E.1
  • 73
    • 84936824402 scopus 로고
    • The adolescence of institutional theory
    • Scott, W. Richard (1987). The adolescence of institutional theory. Administrative Science Quarterly 32:493-511.
    • (1987) Administrative Science Quarterly , vol.32 , pp. 493-511
    • Scott, W.R.1
  • 74
    • 21144472531 scopus 로고
    • Institutional conditions for diffusion
    • Strang, David and John W. Meyer (1993). Institutional conditions for diffusion. Theory and Society 22: 487-511.
    • (1993) Theory and Society , vol.22 , pp. 487-511
    • Strang, D.1    Meyer, J.W.2
  • 75
    • 0003712977 scopus 로고
    • New York: Academic Press
    • Sudman, Seymour (1976). Applied sampling. New York: Academic Press.
    • (1976) Applied Sampling
    • Sudman, S.1
  • 76
    • 84970521712 scopus 로고
    • The role of professional associations in technology diffusion
    • Swan, Jacky A. and Sue Newell (1995). The role of professional associations in technology diffusion. Organization Studies 16:847-874.
    • (1995) Organization Studies , vol.16 , pp. 847-874
    • Swan, J.A.1    Newell, S.2
  • 77
    • 0001386056 scopus 로고    scopus 로고
    • The institutionalization of institutional theory
    • Stewart R. Clegg. Cynthia Hardy, and Walter R. Nord, London: Sage Publications Ltd
    • Tolbert, Pamela S. and Lynne G. Zucker (1996). The institutionalization of institutional theory. In Handbook of organizational studies, eds. Stewart R. Clegg. Cynthia Hardy, and Walter R. Nord. 175-190. London: Sage Publications Ltd.
    • (1996) Handbook of Organizational Studies , pp. 175-190
    • Tolbert, P.S.1    Zucker, L.G.2
  • 78
    • 58449129890 scopus 로고
    • A transaction cost approach to make-or-buy decisions
    • Walker, Gordon and David Weber (1984). A transaction cost approach to make-or-buy decisions. Administrative Science Quarterly 29:373-391.
    • (1984) Administrative Science Quarterly , vol.29 , pp. 373-391
    • Walker, G.1    Weber, D.2
  • 79
    • 0041385347 scopus 로고
    • The changing role of marketing in the corporation
    • Webster, Frederick E. (1992). The changing role of marketing in the corporation. Journal of Marketing 56 (4): 1-17.
    • (1992) Journal of Marketing , vol.56 , Issue.4 , pp. 1-17
    • Webster, F.E.1
  • 80
    • 22644451283 scopus 로고    scopus 로고
    • Personal selling and sales management: A relationship marketing perspective
    • Weitz, Barton A. and Kevin D. Bradford (1999). Personal selling and sales management: A relationship marketing perspective. Journal of the Academy of Marketing Science 27:241-254.
    • (1999) Journal of the Academy of Marketing Science , vol.27 , pp. 241-254
    • Weitz, B.A.1    Bradford, K.D.2
  • 82
    • 0031287588 scopus 로고    scopus 로고
    • Customization or conformity? An institutional and network perspective on the content and consequences of tqm adoption
    • Westphal, James D., Ranjay Gulati. and Stephen M. Shortell (1997). Customization or conformity? An institutional and network perspective on the content and consequences of TQM adoption. Administrative Science Quarterly 42: 366-394.
    • (1997) Administrative Science Quarterly , vol.42 , pp. 366-394
    • Westphal, J.D.1    Ranjay, G.2    Shortell, S.M.3
  • 83
    • 0001187873 scopus 로고
    • Efficient cultures: Exploring the relationship between culture and organizational performance
    • Wilkins, Alan L. and William G. Ouchi (1983). Efficient cultures: Exploring the relationship between culture and organizational performance. Administrative Science Quarterly 28:468-481.
    • (1983) Administrative Science Quarterly , vol.28 , pp. 468-481
    • Wilkins, A.L.1    Ouchi, W.G.2
  • 85
  • 86
    • 0001893264 scopus 로고
    • The role of institutionalization in cultural persistence
    • Walter W. Powell and Paul J. DiMaggio, Chicago: The University of Chicago Press
    • Zucker, Lynne G. (1991). The role of institutionalization in cultural persistence. In The new institutionalism in organizational analysis, eds. Walter W. Powell and Paul J. DiMaggio, 83-107. Chicago: The University of Chicago Press.
    • (1991) The New Institutionalism in Organizational Analysis , pp. 83-107
    • Zucker, L.G.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.