Erratum to Data-stories about (im)patient customers in tele-queues (Queueing Syst, 10.1007/s11134-013-9354-x);Data-stories about (im)patient customers in tele-queues

Queueing Systems

Volumn 75, Issue 2-4, 2013, Pages 115-146

  Mandelbaum, Avishai ^a   Zeltyn, Sergey ^b  

^a TECHNION ISRAEL INSTITUTE OF TECHNOLOGY   (Israel)

^b IBM HAIFA RESEARCH LAB   (Israel)

Author keywords

Abandonment; Call centers; Data analysis; Queues

Indexed keywords

DATA HANDLING; DATA REDUCTION; INFORMATION ANALYSIS; SALES; TELECOMMUNICATION INDUSTRY; TELEPHONE SETS;

ABANDONMENT; ASYMPTOTIC APPROXIMATION; CALL CENTERS; EMERGENCY DEPARTMENTS; EXPLORATORY DATA ANALYSIS; QUEUES; STATISTICAL ESTIMATION; TELEPHONE CALL CENTERS;

QUEUEING THEORY;

EID: 84885066201     PISSN: 02570130     EISSN: 15729443     Source Type: Journal    
DOI: 10.1007/s11134-013-9369-3     Document Type: Erratum

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