The labor illusion: How operational transparency increases perceived value

Management Science

Volumn 57, Issue 9, 2011, Pages 1564-1579

  Buell, Ryan W ^a   Norton, Michael I ^a  

^a HARVARD BUSINESS SCHOOL   (United States)

Author keywords

Business services; Channels of distribution; Industries; Inventory production; Marketing; Operating characteristics; Queues; Service design; Service operations

Indexed keywords

BUSINESS SERVICE; CHANNELS OF DISTRIBUTION; INVENTORY-PRODUCTION; OPERATING CHARACTERISTICS; QUEUES; SERVICE DESIGN; SERVICE OPERATIONS;

TRANSPARENCY;

EID: 80052751085     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.1110.1376     Document Type: Article

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