메뉴 건너뛰기




Volumn 23, Issue 4, 2003, Pages 341-358

The Performance effects of outcome-based incentive pay plans on sales organizations: A contextual analysis

Author keywords

[No Author keywords available]

Indexed keywords


EID: 85009579446     PISSN: 08853134     EISSN: 15577813     Source Type: Journal    
DOI: 10.1080/08853134.2003.10749008     Document Type: Article
Times cited : (36)

References (78)
  • 2
    • 0002498105 scopus 로고
    • Perspectives on Behavior-Based Versus Outcome-Based Salesforce Control Systems
    • October
    • Anderson, Erin, and Richard L. Oliver (1987), “Perspectives on Behavior-Based Versus Outcome-Based Salesforce Control Systems,” Journal of Marketing, 51, 4 (October), 76-88.
    • (1987) Journal of Marketing , vol.51 , Issue.4 , pp. 76-88
    • Anderson, E.1    Oliver, R.L.2
  • 3
    • 41649112685 scopus 로고
    • Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach
    • Anderson, James C., and David W. Gerbing (1988), “Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach,” Psychological Bulletin, 103 (3), 411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 4
    • 1842741826 scopus 로고
    • Effects of Human Resource Systems on Manufacturing Performance and Turnover
    • Arthur, Jeffrey B. (1994), “Effects of Human Resource Systems on Manufacturing Performance and Turnover,” Academy of Management Journal, 17 (3), 670-687.
    • (1994) Academy of Management Journal , vol.17 , Issue.3 , pp. 670-687
    • Arthur, J.B.1
  • 5
    • 0030269167 scopus 로고    scopus 로고
    • Investigating the Relationship Among Sales, Management Control, Sales Territory Design, Salesperson Performance, and Sales Organization Effectiveness
    • October
    • Babakus, Emin, David W. Cravens, Ken Grant, Thomas N. Ingram, and Raymond W. LaForge (1996), “Investigating the Relationship Among Sales, Management Control, Sales Territory Design, Salesperson Performance, and Sales Organization Effectiveness,” International Journal of Research in Marketing, 13, 4 (October), 345-363.
    • (1996) International Journal of Research in Marketing , vol.13 , Issue.4 , pp. 345-363
    • Babakus, E.1    Cravens, D.W.2    Grant, K.3    Ingram, T.N.4    Laforge, R.W.5
  • 6
    • 0000372049 scopus 로고
    • Representing and Testing Organizational Theories: A Holistic Construct
    • September
    • Bagozzi, Richard P., and Lynn W. Phillips (1982), “Representing and Testing Organizational Theories: A Holistic Construct,” Administrative Science Quarterly, 27, 3 (September), 459-489.
    • (1982) Administrative Science Quarterly , vol.27 , Issue.3 , pp. 459-489
    • Bagozzi, R.P.1    Phillips, L.W.2
  • 8
    • 0036797003 scopus 로고    scopus 로고
    • Consequences of Sales Management Control in Field Sales Organizations: A Cross-National Perspective”
    • October
    • Baldauf, Artur, David W. Cravens, and Ken Grant (2002), “Consequences of Sales Management Control in Field Sales Organizations: A Cross-National Perspective”, International Business Review, 11, 5 (October), 577-609.
    • (2002) International Business Review , vol.11 , Issue.5 , pp. 577-609
    • Baldauf, A.1    Cravens, D.W.2    Grant, K.3
  • 9
    • 85009535713 scopus 로고    scopus 로고
    • Examining Business Strategy, Sales Management, and Salesperson Antecedents of Sales Organization Effectiveness
    • Spring
    • Baldauf, Artur, David W. Cravens, and Ken Grant, and Nigel F. Piercy (2001), “Examining Business Strategy, Sales Management, and Salesperson Antecedents of Sales Organization Effectiveness,” Journal of Personal Selling and Sales Management, 21, 2 (Spring), 109-122.
    • (2001) Journal of Personal Selling and Sales Management , vol.21 , Issue.2 , pp. 109-122
    • Baldauf, A.1    Cravens, D.W.2    Grant, K.3    Piercy, N.F.4
  • 10
    • 0030305480 scopus 로고    scopus 로고
    • Contextual Analysis of Performance Impacts of Outcome-Based Incentive Compensation
    • Banker, Rajiv D., Lee Seok-Young, Gordon Potter, and Dhinu Srinivasan (1996), “Contextual Analysis of Performance Impacts of Outcome-Based Incentive Compensation,” Academy of Management Journal, 39 (4), 920-948.
    • (1996) Academy of Management Journal , vol.39 , Issue.4 , pp. 920-948
    • Banker, R.D.1    Seok-Young, L.2    Potter, G.3    Srinivasan, D.4
  • 11
    • 0033470450 scopus 로고    scopus 로고
    • Benchmarks of Successful Salesforce Performance
    • Barker, A. Tansu (1999), “Benchmarks of Successful Salesforce Performance,” Canadian Journal of Administrative Sciences, 16 (2), 95-104.
    • (1999) Canadian Journal of Administrative Sciences , vol.16 , Issue.2 , pp. 95-104
    • Barker, A.T.1
  • 12
    • 85009580371 scopus 로고    scopus 로고
    • Reframing Salesforce Compensation Systems: An Agency Theory-Based Performance Management Perspective
    • Summer
    • Bartol, Kathryn (1999), “Reframing Salesforce Compensation Systems: An Agency Theory-Based Performance Management Perspective,” Journal of Personal Selling and Sales Management, 19, 3 (Summer), 1-17.
    • (1999) Journal of Personal Selling and Sales Management , vol.19 , Issue.3 , pp. 1-17
    • Bartol, K.1
  • 14
    • 0021678677 scopus 로고
    • Salesforce Compensation Plans: An Agency Theoretic Perspective
    • Fall
    • Basu, Amiya, Rajiv Lal, V. Srinivasan, and Richard Staelin (1985), “Salesforce Compensation Plans: An Agency Theoretic Perspective,” Marketing Science, 4, 4 (Fall), 267-291.
    • (1985) Marketing Science , vol.4 , Issue.4 , pp. 267-291
    • Basu, A.1    Lal, R.2    Srinivasan, V.3    Staelin, R.4
  • 15
    • 0002183869 scopus 로고
    • The Employee as Customer
    • March
    • Berry, Leonard L. (1981), “The Employee as Customer,” Journal of Retail Banking, 3, 1 (March), 33-40.
    • (1981) Journal of Retail Banking , vol.3 , Issue.1 , pp. 33-40
    • Berry, L.L.1
  • 16
    • 0032220240 scopus 로고    scopus 로고
    • Relationship Among Risk, Incentive Pay, and Organizational Performance
    • Bloom, Matt, and George T. Milkovich (1998), “Relationship Among Risk, Incentive Pay, and Organizational Performance,” Academy of Management Journal, 41 (3), 283-297.
    • (1998) Academy of Management Journal , vol.41 , Issue.3 , pp. 283-297
    • Bloom, M.1    Milkovich, G.T.2
  • 18
    • 0010215221 scopus 로고    scopus 로고
    • Strategic Reward Systems: A Contingency Model of Pay System Design
    • August
    • Boyd, Brian K., and Alain Salamin (2001), “Strategic Reward Systems: A Contingency Model of Pay System Design,” Strategic Management Journal, 22, 8 (August), 777-792.
    • (2001) Strategic Management Journal , vol.22 , Issue.8 , pp. 777-792
    • Boyd, B.K.1    Salamin, A.2
  • 19
    • 0030554512 scopus 로고    scopus 로고
    • Dimensions and Types of Supervisory Control: Effects on Salesperson Performance and Satisfaction
    • January
    • Challagalla, Goutam N., and Tasadduq A. Shervani (1996), “Dimensions and Types of Supervisory Control: Effects on Salesperson Performance and Satisfaction,” Journal of Marketing, 60, 1 (January), 89-105.
    • (1996) Journal of Marketing , vol.60 , Issue.1 , pp. 89-105
    • Challagalla, G.N.1    Shervani, T.A.2
  • 21
    • 34147165006 scopus 로고
    • What is Coefficient Alpha? An Examination of Theory and Application
    • Cortina, Jose M. (1993), “What is Coefficient Alpha? An Examination of Theory and Application,” Journal of Applied Psychology, 78 (1), 98-104.
    • (1993) Journal of Applied Psychology , vol.78 , Issue.1 , pp. 98-104
    • Cortina, J.M.1
  • 22
    • 21344478003 scopus 로고
    • Behavior-Based and Outcome-Based Salesforce Control Systems
    • October
    • Cravens, David W., Thomas N. Ingram, Raymond W. LaForge, and Clifford E. Young (1993), “Behavior-Based and Outcome-Based Salesforce Control Systems,” Journal of Marketing, 57, 4 (October), 47-59.
    • (1993) Journal of Marketing , vol.57 , Issue.4 , pp. 47-59
    • Cravens, D.W.1    Ingram, T.N.2    Laforge, R.W.3    Young, C.E.4
  • 23
    • 85009589427 scopus 로고    scopus 로고
    • The Effects of Some Situational Variables on Sales Force Governance System Characteristics
    • Winter
    • Darmon, Rene (1998), “The Effects of Some Situational Variables on Sales Force Governance System Characteristics,” Journal of Personal Selling and Sales Management, 18, 1 (Winter), 17-30.
    • (1998) Journal of Personal Selling and Sales Management , vol.18 , Issue.1 , pp. 17-30
    • Darmon, R.1
  • 24
    • 0010699191 scopus 로고    scopus 로고
    • The Trusted General Manager and Business Unit Performance: Empirical Evidence of a Competitive Advantage
    • May
    • Davis, James H., F. David Schoorman, Roger C. Mayer, and Hwee Hoon Tan (2000), “The Trusted General Manager and Business Unit Performance: Empirical Evidence of a Competitive Advantage,” Strategic Management Journal, 21, 5 (May), 563-576.
    • (2000) Strategic Management Journal , vol.21 , Issue.5 , pp. 563-576
    • Davis, J.H.1    David Schoorman, F.2    Mayer, R.C.3    Tan, H.H.4
  • 25
    • 0035536554 scopus 로고    scopus 로고
    • Voluntary Turnover, Social Capital, and Organizational Performance
    • Dess, Gregory D., and Jason D. Shaw (2001), “Voluntary Turnover, Social Capital, and Organizational Performance,” Academy of Management Review, 26 (3), 446-456.
    • (2001) Academy of Management Review , vol.26 , Issue.3 , pp. 446-456
    • Dess, G.D.1    Shaw, J.D.2
  • 26
    • 0022013369 scopus 로고
    • Control: Organizational and Economic Approaches
    • Eisenhardt, Kathleen M. (1985), “Control: Organizational and Economic Approaches,” Management Science, 31 (2), 134-149.
    • (1985) Management Science , vol.31 , Issue.2 , pp. 134-149
    • Eisenhardt, K.M.1
  • 27
    • 0000798911 scopus 로고
    • Agency- and Institutional-Theory Explanations: The Case of Retail Sales Compensation
    • Eisenhardt, Kathleen M. (1988), “Agency- and Institutional-Theory Explanations: The Case of Retail Sales Compensation,” Academy of Management Journal, 31 (3), 488-511.
    • (1988) Academy of Management Journal , vol.31 , Issue.3 , pp. 488-511
    • Eisenhardt, K.M.1
  • 28
    • 0030146566 scopus 로고    scopus 로고
    • The Role of Salary and Incentives in the New Product Function
    • May
    • Feldman, Laurence P. (1996), “The Role of Salary and Incentives in the New Product Function,” Journal of Product Innovation Management, 13, 3 (May), 216-228.
    • (1996) Journal of Product Innovation Management , vol.13 , Issue.3 , pp. 216-228
    • Feldman, L.P.1
  • 29
    • 84989060127 scopus 로고
    • Profit Center Manager Compensation: An Examination of Market, Political and Human Capital Factors
    • March
    • Fisher, Joseph, and Vijay Govindarajan (1992), “Profit Center Manager Compensation: An Examination of Market, Political and Human Capital Factors,” Strategic Management Journal, 13, 2 (March), 205-217.
    • (1992) Strategic Management Journal , vol.13 , Issue.2 , pp. 205-217
    • Fisher, J.1    Govindarajan, V.2
  • 30
    • 85009583384 scopus 로고
    • Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
    • February
    • Fornell, Claes, and David F. Larcker (1981), “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error,” Journal ofMarketing Research, 18, 1 (February), 39-50.
    • (1981) Journal Ofmarketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 31
    • 85009559011 scopus 로고
    • An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
    • May
    • Gerbing, David W., and James C. Anderson (1988), “An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment,” Journal of Marketing Research, 25, 2 (May), 186-192.
    • (1988) Journal of Marketing Research , vol.25 , Issue.2 , pp. 186-192
    • Gerbing, D.W.1    Anderson, J.C.2
  • 32
    • 0001552582 scopus 로고
    • Organizational Differences in Managerial Compensation and Financial Performance
    • Gerhart, Barry, and George T. Milkovich (1990), “Organizational Differences in Managerial Compensation and Financial Performance,” Academy ofManagementJournal, 33 (4), 663-691.
    • (1990) Academy Ofmanagementjournal , vol.33 , Issue.4 , pp. 663-691
    • Gerhart, B.1    Milkovich, G.T.2
  • 33
    • 0000063646 scopus 로고
    • Employee Compensation: Research and Practice
    • 2d ed., Marvin D. Dunnette and Leaetta M. Hough, eds., Palo Alto, CA: Consulting Psychologists Press
    • Gerhart, Barry, and George T. Milkovich (1992), “Employee Compensation: Research and Practice,” in Handbook of Industrial and Organizational Psychology, vol. 3, 2d ed., Marvin D. Dunnette and Leaetta M. Hough, eds., Palo Alto, CA: Consulting Psychologists Press, 481-570.
    • (1992) Handbook of Industrial and Organizational Psychology , vol.3 , pp. 481-570
    • Gerhart, B.1    Milkovich, G.T.2
  • 34
    • 0034215207 scopus 로고    scopus 로고
    • The Role of Risk Sharing and Risk Taking Under Gainsharing
    • Gomez-Mejia, Luis R., Theresa M. Welbourne, and Robert M. Wiseman (2000), “The Role of Risk Sharing and Risk Taking Under Gainsharing,” Academy of Management Review, 25 (3), 492-507.
    • (2000) Academy of Management Review , vol.25 , Issue.3 , pp. 492-507
    • Gomez-Mejia, L.R.1    Welbourne, T.M.2    Wiseman, R.M.3
  • 35
    • 0001353745 scopus 로고
    • Strategy, Control Systems, and Resource Sharing: Effects on BusinessUnit Performance
    • Govindarajan, Vijay, and Joseph Fisher (1990), “Strategy, Control Systems, and Resource Sharing: Effects on BusinessUnit Performance,” Academy of Management Journal, 33 (2), 259-285.
    • (1990) Academy of Management Journal , vol.33 , Issue.2 , pp. 259-285
    • Govindarajan, V.1    Fisher, J.2
  • 36
    • 0002795078 scopus 로고
    • Internal Marketing Theory and Practice
    • T.M. Bloat et al. (eds.), Chicago: American Marketing Association
    • Grönroos, Christian (1985), “Internal Marketing Theory and Practice,” in Services Marketing in a Changing Environment, T.M. Bloat et al. (eds.), Chicago: American Marketing Association, 41-47.
    • (1985) Services Marketing in a Changing Environment , pp. 41-47
    • Grönroos, C.1
  • 37
    • 0034365108 scopus 로고    scopus 로고
    • Alternative Pay Practices and Employee Turnover
    • Guthrie, James P (2000), “Alternative Pay Practices and Employee Turnover,” Group and Organization Management, 25 (94), 419-439.
    • (2000) Group and Organization Management , vol.25 , Issue.94 , pp. 419-439
    • Guthrie, J.P.1
  • 38
    • 0030501311 scopus 로고    scopus 로고
    • The Management of Customer-Contact Service Employees: An Empirical Investigation
    • October
    • Hartline, Michael D., and O.C. Ferrell (1996), “The Management of Customer-Contact Service Employees: An Empirical Investigation,” Journal of Marketing, 60 (October), 52-70.
    • (1996) Journal of Marketing , vol.60 , pp. 52-70
    • Hartline, M.D.1    Ferrell, O.C.2
  • 39
  • 40
    • 0034311381 scopus 로고    scopus 로고
    • A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes
    • November
    • Homburg, Christian, and Christian Pflesser (2000), “A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes,” Journal of Marketing Research, 37, 4 (November), 449-462.
    • (2000) Journal of Marketing Research , vol.37 , Issue.4 , pp. 449-462
    • Homburg, C.1    Pflesser, C.2
  • 41
    • 85009552230 scopus 로고
    • Toward a Theory of Marketing Control: Environmental Context, Control Types, and Consequences
    • July
    • Jaworski, Bernard J. (1988), “Toward a Theory of Marketing Control: Environmental Context, Control Types, and Consequences,” Journal of Marketing, 52, 3 (July), 23-39.
    • (1988) Journal of Marketing , vol.52 , Issue.3 , pp. 23-39
    • Jaworski, B.J.1
  • 42
    • 0000842967 scopus 로고
    • Marketing Jobs and Management Controls: Toward a Framework
    • November
    • Jaworski, Bernard J., and Deborah J. MacInnis (1989), “Marketing Jobs and Management Controls: Toward a Framework,” Journal of Marketing Research, 26, 40 (November), 406-419.
    • (1989) Journal of Marketing Research , vol.26 , Issue.40 , pp. 406-419
    • Jaworski, B.J.1    Macinnis, D.J.2
  • 43
    • 21144465094 scopus 로고
    • Control Combinations in Marketing: Conceptual Framework and Empirical Evidence
    • January
    • Jaworski, Bernard J., Vlasis Stathakopoulos, and H. Shanker Krishnan (1993), “Control Combinations in Marketing: Conceptual Framework and Empirical Evidence,” Journal of Marketing, 57, 1 (January), 57-69.
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 57-69
    • Jaworski, B.J.1    Stathakopoulos, V.2    Shanker Krishnan, H.3
  • 44
    • 0002338078 scopus 로고
    • Salesforce Compensation: An Empirical Investigation of Factors Related to Use of Salary Versus Incentive Compensation
    • February
    • John, George, and Barton Weitz (1989), “Salesforce Compensation: An Empirical Investigation of Factors Related to Use of Salary Versus Incentive Compensation,” Journal of Marketing Research, 26, 1 (February), 1-14.
    • (1989) Journal of Marketing Research , vol.26 , Issue.1 , pp. 1-14
    • John, G.1    Weitz, B.2
  • 46
    • 0040588281 scopus 로고    scopus 로고
    • The Role of Bonus Pay in Salesforce Compensation Plans
    • March
    • Joseph, Kissan, and Manohar U. Kalwani (1998), “The Role of Bonus Pay in Salesforce Compensation Plans,” Industrial Marketing Management, 27, 2 (March), 147-159.
    • (1998) Industrial Marketing Management , vol.27 , Issue.2 , pp. 147-159
    • Joseph, K.1    Kalwani, M.U.2
  • 47
    • 0032220787 scopus 로고    scopus 로고
    • Monitoring and Incentives in Sales Organizations: An Agency-Theoretic Perspective
    • Joseph, Kissan, and Manohar U. Kalwani, and Alex Thevaranjan (1998), “Monitoring and Incentives in Sales Organizations: An Agency-Theoretic Perspective,” Marketing Science, 17 (2), 107-123.
    • (1998) Marketing Science , vol.17 , Issue.2 , pp. 107-123
    • Joseph, K.1    Kalwani, M.U.2    Thevaranjan, A.3
  • 48
    • 51249168301 scopus 로고
    • Developing Customer Orientation Among Service Salespersons
    • Kelley, Scott W. (1992), “Developing Customer Orientation Among Service Salespersons,” Journal of the Academy of Marketing Science, 20 (1), 27-36.
    • (1992) Journal of the Academy of Marketing Science , vol.20 , Issue.1 , pp. 27-36
    • Kelley, S.W.1
  • 49
    • 84937179428 scopus 로고    scopus 로고
    • Organizational Rewards: Practical, Cost-Neutral Alternatives That You May Know, But Dont Practice,”
    • Kerr, Stephen (1999), “Organizational Rewards: Practical, Cost-Neutral Alternatives That You May Know, But Don’t Practice,” Organizational Dynamics, 28 (1), 61-70.
    • (1999) Organizational Dynamics , vol.28 , Issue.1 , pp. 61-70
    • Kerr, S.1
  • 50
    • 0033461041 scopus 로고    scopus 로고
    • An Empirical Investigation of the Antecedents of Sales Force Control Systems
    • July
    • Krafft, Manfred (1999), “An Empirical Investigation of the Antecedents of Sales Force Control Systems,” Journal of Marketing, 63, 3 (July), 120-134.
    • (1999) Journal of Marketing , vol.63 , Issue.3 , pp. 120-134
    • Krafft, M.1
  • 52
  • 53
    • 21844521980 scopus 로고
    • Compensation Contracts: Do Agency Theory Assumptions Predict Negotiated Agreements
    • McLean Parks Judi, and Edward J. Conlon (1995), “Compensation Contracts: Do Agency Theory Assumptions Predict Negotiated Agreements,” Academy of Management Journal, 38 (3), 821-838.
    • (1995) Academy of Management Journal , vol.38 , Issue.3 , pp. 821-838
    • Judi, M.P.1    Conlon, E.J.2
  • 55
  • 57
    • 21844511943 scopus 로고
    • An Empirical Test of the Consequences of Behavior-Based and Outcome-Based Sales Control Systems
    • October
    • Oliver, Richard L., and Erin Anderson (1994), “An Empirical Test of the Consequences of Behavior-Based and Outcome-Based Sales Control Systems,” Journal of Marketing, 58, 4 (October), 53-67.
    • (1994) Journal of Marketing , vol.58 , Issue.4 , pp. 53-67
    • Oliver, R.L.1    Anderson, E.2
  • 58
    • 0010981604 scopus 로고
    • Behavior- and Outcome-Based Sales Control Systems: Evidence and Consequences and Hybrid Governance
    • Fall
    • Oliver, Richard L., and Erin Anderson (1995), “Behavior- and Outcome-Based Sales Control Systems: Evidence and Consequences and Hybrid Governance,” Journal of Personal Selling and Sales Management, 4, 4 (Fall), 1-15.
    • (1995) Journal of Personal Selling and Sales Management , vol.4 , Issue.4 , pp. 1-15
    • Oliver, R.L.1    Anderson, E.2
  • 59
    • 84989064928 scopus 로고
    • The Impact of Grand Strategy and Planning Formality on Financial Performance
    • March-April
    • Pearce, John A., Keith D. Robbins, and Richard B. Robinson, Jr. (1987), “The Impact of Grand Strategy and Planning Formality on Financial Performance,” Strategic Management Journal, 8, 2 (March-April), 125-134.
    • (1987) Strategic Management Journal , vol.8 , Issue.2 , pp. 125-134
    • Pearce, J.A.1    Robbins, K.D.2    Robinson, R.B.3
  • 61
    • 0033418338 scopus 로고    scopus 로고
    • Relationship Between Sales Management Control, Territory Design, Salesforce Performance and Sales Organization Effectiveness
    • June
    • Piercy, Nigel F., David W. Cravens, and Neil A. Morgan (1999), “Relationship Between Sales Management Control, Territory Design, Salesforce Performance and Sales Organization Effectiveness,” British Journal of Management, 10, 1-2 (June), 95-111.
    • (1999) British Journal of Management , vol.10-1 , Issue.2 , pp. 95-111
    • Piercy, N.F.1    Cravens, D.W.2    Morgan, N.A.3
  • 62
    • 0030550834 scopus 로고    scopus 로고
    • Marketing Controls and Dysfunctional Employee Behaviors: A Test of Traditional and Contingency Theory Postulates
    • April
    • Ramaswami, Sridhar N. (1996), “Marketing Controls and Dysfunctional Employee Behaviors: A Test of Traditional and Contingency Theory Postulates,” Journal of Marketing, 60, 2 (April), 105-120.
    • (1996) Journal of Marketing , vol.60 , Issue.2 , pp. 105-120
    • Ramaswami, S.N.1
  • 63
    • 0001589055 scopus 로고    scopus 로고
    • Related and Unrelated Diversification and Their Effect on Human Resource Management Controls
    • Rowe, W. Glenn, and Patrick M. Wright (1997), “Related and Unrelated Diversification and Their Effect on Human Resource Management Controls,” Strategic Management Journal, 18 (4), 329-338.
    • (1997) Strategic Management Journal , vol.18 , Issue.4 , pp. 329-338
    • Rowe, W.G.1    Wright, P.M.2
  • 64
    • 0035607666 scopus 로고    scopus 로고
    • The Effect of Reward Structures on the Performance of Cross-Functional Product Development Teams
    • April
    • Sarin, Shikhar, and Vijay Mahajan (2001), “The Effect of Reward Structures on the Performance of Cross-Functional Product Development Teams,” Journal of Marketing, 65, 2 (April), 35-53.
    • (2001) Journal of Marketing , vol.65 , Issue.2 , pp. 35-53
    • Sarin, S.1    Mahajan, V.2
  • 65
    • 0009957729 scopus 로고    scopus 로고
    • Customer Satisfaction-Based Incentive Systems: Some Managerial and Salesperson Considerations
    • Spring
    • Sharma, Arun (1997), “Customer Satisfaction-Based Incentive Systems: Some Managerial and Salesperson Considerations,” Journal of Personal Selling and Sales Management, 17, 2 (Spring), 61-70.
    • (1997) Journal of Personal Selling and Sales Management , vol.17 , Issue.2 , pp. 61-70
    • Sharma, A.1
  • 66
    • 84950658166 scopus 로고
    • The Impact of Customer Satis-faction Based Incentive Systems on Salespeoples Customer Service Response: An Empirical Study,”
    • Summer
    • Sharma, Arun, and Dan Sarel (1995), “The Impact of Customer Satis-faction Based Incentive Systems on Salespeople’s Customer Service Response: An Empirical Study,” Journal of Personal Selling and Sales Management, 15, 3 (Summer), 17-29.
    • (1995) Journal of Personal Selling and Sales Management , vol.15 , Issue.3 , pp. 17-29
    • Sharma, A.1    Sarel, D.2
  • 67
    • 0013115601 scopus 로고    scopus 로고
    • Empirical Organizational-Level Examinations of Agency and Collaborative Predictions of Performance-Contingent Compensation
    • May
    • Shaw, Jason D., Nna Gupta, and John E. Delery (2000), “Empirical Organizational-Level Examinations of Agency and Collaborative Predictions of Performance-Contingent Compensation,” Strategic Management Journal, 21, 5 (May), 611-623.
    • (2000) Strategic Management Journal , vol.21 , Issue.5 , pp. 611-623
    • Shaw, J.D.1    Gupta, N.2    Delery, J.E.3
  • 68
    • 21344483138 scopus 로고
    • The Influence of the Market Orientation of the Firm on Sales Force Behavior and Attitudes
    • February
    • Siguaw, Judy A., Gene Brown, and Robert E. Widing, II (1994), “The Influence of the Market Orientation of the Firm on Sales Force Behavior and Attitudes,” Journal of Marketing Research, 31, 1 (February), 106-116.
    • (1994) Journal of Marketing Research , vol.31 , Issue.1 , pp. 106-116
    • Siguaw, J.A.1    Brown, G.2    Widing, R.E.3
  • 69
    • 21144479658 scopus 로고
    • Boundary Role Ambiguity: Facts, Determinants, and Impacts
    • April
    • Singh, Jagdip (1993), “Boundary Role Ambiguity: Facts, Determinants, and Impacts,” Journal of Marketing, 57, 2 (April), 11-31.
    • (1993) Journal of Marketing , vol.57 , Issue.2 , pp. 11-31
    • Singh, J.1
  • 70
    • 0000543011 scopus 로고    scopus 로고
    • Strategy Type and Performance: The Influence of Salesforce Management
    • August
    • Slater, Stanley F., and Eric M. Olson (2000), “Strategy Type and Performance: The Influence of Salesforce Management,” Strategic Management Journal, 21, 8 (August), 813-829.
    • (2000) Strategic Management Journal , vol.21 , Issue.8 , pp. 813-829
    • Slater, S.F.1    Olson, E.M.2
  • 71
    • 0000132469 scopus 로고
    • Control Theory in Strategic Human Resource management: The Mediating Effect of Administrative Information
    • Snell, Scott A. (1992), “Control Theory in Strategic Human Resource management: The Mediating Effect of Administrative Information,” Academy of Management Journal, 35 (2), 292-327.
    • (1992) Academy of Management Journal , vol.35 , Issue.2 , pp. 292-327
    • Snell, S.A.1
  • 72
    • 0000728607 scopus 로고
    • Human Resource Management and Firm Performance: Testing a Contingency Model of Executive Controls
    • Snell, Scott A., and Mark A. Youndt (1995), “Human Resource Management and Firm Performance: Testing a Contingency Model of Executive Controls,” Journal of Management, 21 (4), 711-737.
    • (1995) Journal of Management , vol.21 , Issue.4 , pp. 711-737
    • Snell, S.A.1    Youndt, M.A.2
  • 73
    • 0035534620 scopus 로고    scopus 로고
    • Differential Effects of Incentive Motivators on Work Performance
    • Stajkovic, Alexander D., and Fred Luthans (2001), “Differential Effects of Incentive Motivators on Work Performance,” Academy of Management Journal, 44 (3), 580-590.
    • (2001) Academy of Management Journal , vol.44 , Issue.3 , pp. 580-590
    • Stajkovic, A.D.1    Luthans, F.2
  • 74
  • 75
    • 1842754783 scopus 로고
    • CEO Compensation Monitoring and Firm Performance
    • Tosi, Henry L., and Luis R. Gomez-Mejia (1994), “CEO Compensation Monitoring and Firm Performance,” Academy of Management Journal, 37 (4), 1002-1016.
    • (1994) Academy of Management Journal , vol.37 , Issue.4 , pp. 1002-1016
    • Tosi, H.L.1    Gomez-Mejia, L.R.2
  • 76
    • 0031529353 scopus 로고    scopus 로고
    • Disaggregating the Agency Contract: The Effects of Monitoring, Incentive Alignment, and Term in Office on Agent Decision Making
    • June
    • Tosi, Henry L., and Luis R. Gomez-Mejia, Jeffrey P Katz, and Luis R. Gomez-Mejia (1997), “Disaggregating the Agency Contract: The Effects of Monitoring, Incentive Alignment, and Term in Office on Agent Decision Making,” Academy of Management Journal, 40, 3 (June), 584-602.
    • (1997) Academy of Management Journal , vol.40 , Issue.3 , pp. 584-602
    • Tosi, H.L.1    Gomez-Mejia, L.R.2    Katz, J.P.3    Gomez-Mejia, L.R.4
  • 77
    • 0000833421 scopus 로고
    • Measurement of Business Performance in Strategy Research: A Comparison Approach
    • Venkatraman, N., and Vasudevan Ramanujam (1986), “Measurement of Business Performance in Strategy Research: A Comparison Approach,” Academy of Management Review, 11 (4), 801-814.
    • (1986) Academy of Management Review , vol.11 , Issue.4 , pp. 801-814
    • Venkatraman, N.1    Ramanujam, V.2
  • 78
    • 85009645737 scopus 로고
    • Knowledge, Motivation and Adaptive Behavior: A Framework for Improving Selling Effectiveness
    • October
    • Weitz, Barton, Harish Sujan, and Mitra Sujan (1986), “Knowledge, Motivation and Adaptive Behavior: A Framework for Improving Selling Effectiveness,” Journal of Marketing, 50, 4 (October), 174-191.
    • (1986) Journal of Marketing , vol.50 , Issue.4 , pp. 174-191
    • Weitz, B.1    Sujan, H.2    Sujan, M.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.