-
2
-
-
0031478211
-
Dimensions of Brand Personality
-
Aaker, J. (1997). Dimensions of Brand Personality. Journal of Marketing Research, 34, 347-356.
-
(1997)
Journal of Marketing Research
, vol.34
, pp. 347-356
-
-
Aaker, J.1
-
3
-
-
38249006073
-
Organizational Commitment: Evidence of Career Stage Effects?
-
Allen, N. & Meyer, J. (1993). Organizational Commitment: Evidence of Career Stage Effects? Journal of Business Research, 26, 49-61.
-
(1993)
Journal of Business Research
, vol.26
, pp. 49-61
-
-
Allen, N.1
Meyer, J.2
-
4
-
-
41649112685
-
Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach
-
Anderson, J. & Gerbing, D. (1988). Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach. Psychological Bulletin, 103, 411-423.
-
(1988)
Psychological Bulletin
, vol.103
, pp. 411-423
-
-
Anderson, J.1
Gerbing, D.2
-
5
-
-
0001780926
-
A Model of Distributor’s Perspective of Distributor-Manufacturer Working Relationships
-
Anderson, J. & Narus, J. (1984). A Model of Distributor’s Perspective of Distributor-Manufacturer Working Relationships. Journal of Marketing, 48, 62-74.
-
(1984)
Journal of Marketing
, vol.48
, pp. 62-74
-
-
Anderson, J.1
Narus, J.2
-
6
-
-
85009634723
-
A Model of Distributor Firm and Manufacturer Firm Working Partnerships
-
Anderson, J. & Narus, J. (1990). A Model of Distributor Firm and Manufacturer Firm Working Partnerships. Journal of Marketing, 54, 42-58.
-
(1990)
Journal of Marketing
, vol.54
, pp. 42-58
-
-
Anderson, J.1
Narus, J.2
-
7
-
-
84986841504
-
On the Neglect of Volition in Consumer Research: A Critique and Proposal
-
Bagozzi, R. (1993). On the Neglect of Volition in Consumer Research: A Critique and Proposal. Psychology and Marketing, 10, 215-237.
-
(1993)
Psychology and Marketing
, vol.10
, pp. 215-237
-
-
Bagozzi, R.1
-
8
-
-
0021399805
-
A Longitudinal Analysis of the Antecedents of Organizational Commitment
-
Bateman, T. & Strasser, S. (1984). A Longitudinal Analysis of the Antecedents of Organizational Commitment. Academy of Management Journal, 27, 95-112.
-
(1984)
Academy of Management Journal
, vol.27
, pp. 95-112
-
-
Bateman, T.1
Strasser, S.2
-
9
-
-
0008298771
-
The Brand Personality Component of Brand Goodwill: Some Antecedents and Consequences
-
D. Aaker & A. Biel (Eds.), Hillsdale, NJ: Lawrence Erlbaum Associates
-
Batra, R., Lehmann, D., & Singh, D. (1993). The Brand Personality Component of Brand Goodwill: Some Antecedents and Consequences. In D. Aaker & A. Biel (Eds.), Brand Equity and Advertising (pp. 83-95). Hillsdale, NJ: Lawrence Erlbaum Associates.
-
(1993)
Brand Equity and Advertising
, pp. 83-95
-
-
Batra, R.1
Lehmann, D.2
Singh, D.3
-
10
-
-
45549117741
-
The Involvement-Commitment Model: Theory and Implications
-
Beatty, S., Homer, P. & Kahle, L. (1988). The Involvement-Commitment Model: Theory and Implications. Journal of Business Research, 16, 149-167.
-
(1988)
Journal of Business Research
, vol.16
, pp. 149-167
-
-
Beatty, S.1
Homer, P.2
Kahle, L.3
-
11
-
-
51249178075
-
Alternative Hierarchies of the Attitude-Behavior Relationship: The Impact of Brand Commitment and Habit
-
Beatty, S. & Kahle, L. (1988). Alternative Hierarchies of the Attitude-Behavior Relationship: The Impact of Brand Commitment and Habit. Journal of the Academy of Marketing Science, 16, 1-10.
-
(1988)
Journal of the Academy of Marketing Science
, vol.16
, pp. 1-10
-
-
Beatty, S.1
Kahle, L.2
-
13
-
-
0031229627
-
Customer Voluntary Performance: Customer as Partners in Service Delivery
-
Bettencourt, L. (1997). Customer Voluntary Performance: Customer as Partners in Service Delivery. Journal of Retailing, 73, 383-406.
-
(1997)
Journal of Retailing
, vol.73
, pp. 383-406
-
-
Bettencourt, L.1
-
15
-
-
85009642712
-
Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects
-
Brown, S. & Peterson, R. (1993). Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects. Journal of Marketing Research, 30, 63-77.
-
(1993)
Journal of Marketing Research
, vol.30
, pp. 63-77
-
-
Brown, S.1
Peterson, R.2
-
16
-
-
0022195981
-
Commitment and Leisure Behavior: A Theoretical Perspective
-
Buchanan, T. (1985). Commitment and Leisure Behavior: A Theoretical Perspective. Leisure Science, 7, 401-420.
-
(1985)
Leisure Science
, vol.7
, pp. 401-420
-
-
Buchanan, T.1
-
17
-
-
67349176376
-
Marketers Gain by Measuring True Loyalty
-
Craft, S. (1999). Marketers Gain by Measuring True Loyalty. Marketing News, 33, 18.
-
(1999)
Marketing News
, vol.33
, pp. 18
-
-
Craft, S.1
-
18
-
-
0001207875
-
Psychological Commitment and Its Effects on Post-Decision Evaluation and Preference Stability Among Voters
-
Crosby, L. & Taylor, J. (1983). Psychological Commitment and Its Effects on Post-Decision Evaluation and Preference Stability Among Voters. Journal of Consumer Research, 9, 413-431.
-
(1983)
Journal of Consumer Research
, vol.9
, pp. 413-431
-
-
Crosby, L.1
Taylor, J.2
-
19
-
-
0001500466
-
Brand Loyalty–What, Where, How Much?
-
Cunningham, R. (1956), Brand Loyalty–What, Where, How Much? Harvard Business Review, 34, 116-128.
-
(1956)
Harvard Business Review
, vol.34
, pp. 116-128
-
-
Cunningham, R.1
-
20
-
-
77951516228
-
Customer Loyalty: Toward an Integrated Conceptual Framework
-
Dick, A. & Basu, K. (1994). Customer Loyalty: Toward an Integrated Conceptual Framework. Journal of the Academy of Marketing Science, 22, 99-113.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, pp. 99-113
-
-
Dick, A.1
Basu, K.2
-
21
-
-
0003054434
-
Congruence Relationship Between Self-image and Product Brands
-
Dolich, I. (1969). Congruence Relationship Between Self-image and Product Brands. Journal of Marketing Research, 6, 80-84.
-
(1969)
Journal of Marketing Research
, vol.6
, pp. 80-84
-
-
Dolich, I.1
-
22
-
-
0031502147
-
An Examination of the Nature of Trust in Buyer-Seller Relationships
-
Doney, P. & Cannon, J. (1997). An Examination of the Nature of Trust in Buyer-Seller Relationships. Journal of Marketing, 61, 35-51.
-
(1997)
Journal of Marketing
, vol.61
, pp. 35-51
-
-
Doney, P.1
Cannon, J.2
-
23
-
-
0001932429
-
Developing Buyer-Seller Relationships
-
Dwyer, F., Schurr, P., & Oh, S. (1987). Developing Buyer-Seller Relationships. Journal of Marketing, 51, 11-27.
-
(1987)
Journal of Marketing
, vol.51
, pp. 11-27
-
-
Dwyer, F.1
Schurr, P.2
Oh, S.3
-
24
-
-
85009633602
-
Determinants of Long-term Orientation in Buyer-Seller Relationships
-
Ganesan, S. (1994). Determinants of Long-term Orientation in Buyer-Seller Relationships. Journal of Marketing, 58, 1-19.
-
(1994)
Journal of Marketing
, vol.58
, pp. 1-19
-
-
Ganesan, S.1
-
25
-
-
0030268636
-
The Effect of Trust and Interdependence on Relationship Commitment: A Trans-Atlantic Study
-
Geyskens, I., Steenkamp, J-B., Scheer, L., & Kumar, N. (1996). The Effect of Trust and Interdependence on Relationship Commitment: A Trans-Atlantic Study. International Journal of Research in Marketing, 13, 303-17.
-
(1996)
International Journal of Research in Marketing
, vol.13
, pp. 303-317
-
-
Geyskens, I.1
Steenkamp, J.-B.2
Scheer, L.3
Kumar, N.4
-
26
-
-
0002436515
-
Consumer Self-concept, Symbolism and Market Behavior: A Theoretical Approach
-
Grubb, E. & Grathwohl, H. (1967). Consumer Self-concept, Symbolism and Market Behavior: A Theoretical Approach. Journal of Marketing, 31, 22-27.
-
(1967)
Journal of Marketing
, vol.31
, pp. 22-27
-
-
Grubb, E.1
Grathwohl, H.2
-
27
-
-
0000129817
-
The Outcome Set of Relationship Marketing in Consumer Markets
-
Gruen, T. (1995). The Outcome Set of Relationship Marketing in Consumer Markets. International Business Review, 4, 447-69.
-
(1995)
International Business Review
, vol.4
, pp. 447-469
-
-
Gruen, T.1
-
29
-
-
0002942097
-
Construction and Assessment of a Scale of Consumer Trust
-
B. Stern & G. Zinkhan (Eds.), Chicago, IL: American Marketing Association
-
Hess, J. (1995). Construction and Assessment of a Scale of Consumer Trust. In B. Stern & G. Zinkhan (Eds.), 1995 AMA Educator’s Proceedings, Vol. 6, Chicago, IL: American Marketing Association.
-
(1995)
1995 AMA Educator’s Proceedings
, vol.6
-
-
Hess, J.1
-
34
-
-
0002358374
-
Brand Loyalty vs. Repeat Purchasing Behavior
-
Jacoby, J. & Kyner, D. (1973). Brand Loyalty vs. Repeat Purchasing Behavior. Journal of Marketing Research, 10, 1-9.
-
(1973)
Journal of Marketing Research
, vol.10
, pp. 1-9
-
-
Jacoby, J.1
Kyner, D.2
-
36
-
-
21444431574
-
Stalking the Amphisbaena
-
Levy, S. (1996). Stalking the Amphisbaena. Journal of Consumer Research, 23, 163-76.
-
(1996)
Journal of Consumer Research
, vol.23
, pp. 163-176
-
-
Levy, S.1
-
37
-
-
0002668886
-
Role of Attitude Theory in Marketing
-
H. H. Kassarjian & T. S. Robertson (Eds.), 4th ed, Glenview, IL: Scott, Foresman and Company
-
Lutz, R. (1991). Role of Attitude Theory in Marketing. In H. H. Kassarjian & T. S. Robertson (Eds.), Perspectives in Consumer Behavior, 4th ed. (pp. 317-339), Glenview, IL: Scott, Foresman and Company.
-
(1991)
Perspectives in Consumer Behavior
, pp. 317-339
-
-
Lutz, R.1
-
38
-
-
0000507919
-
A Scale to Measure Self-concepts, Person Concepts and Product Concepts
-
Malhotra, N. (1981). A Scale to Measure Self-concepts, Person Concepts and Product Concepts. Journal of Marketing Research, 23, 456-64.
-
(1981)
Journal of Marketing Research
, vol.23
, pp. 456-464
-
-
Malhotra, N.1
-
39
-
-
0001956124
-
Self-concept and Product Choice: An Integrated Perspective
-
Malhotra, N. (1988). Self-concept and Product Choice: An Integrated Perspective. Journal of Economic Psychology, 9, 1-28.
-
(1988)
Journal of Economic Psychology
, vol.9
, pp. 1-28
-
-
Malhotra, N.1
-
40
-
-
85009584482
-
Ad Agencies Hit Back at Customer Loyalty
-
Mitchell, A. (1999). Ad Agencies Hit Back at Customer Loyalty. Marketing Week, 22, 22-23.
-
(1999)
Marketing Week
, vol.22
, pp. 22-23
-
-
Mitchell, A.1
-
41
-
-
0001740015
-
The Relative Roles of Brand Beliefs and Attitude Toward the Ad as Mediators of Brand Attitude: A Second Look
-
Mittal, B. (1990). The Relative Roles of Brand Beliefs and Attitude Toward the Ad as Mediators of Brand Attitude: A Second Look. Journal of Marketing Research, 27, 209-219.
-
(1990)
Journal of Marketing Research
, vol.27
, pp. 209-219
-
-
Mittal, B.1
-
42
-
-
85009630579
-
Relationships Between Providers and Users of Marketing Research: The Dynamics of Trust Within and Between Organizations
-
Moorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships Between Providers and Users of Marketing Research: The Dynamics of Trust Within and Between Organizations. Journal of Marketing Research, 29, 314-29.
-
(1992)
Journal of Marketing Research
, vol.29
, pp. 314-329
-
-
Moorman, C.1
Zaltman, G.2
Deshpande, R.3
-
43
-
-
85009621872
-
The Commitment-Trust Theory of Relationship Marketing
-
Morgan, R. & Hunt, S. (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58, 20-38.
-
(1994)
Journal of Marketing
, vol.58
, pp. 20-38
-
-
Morgan, R.1
Hunt, S.2
-
44
-
-
33845715263
-
The Measurement of Organizational Commitment
-
Mowday, R., Steers, R., & Porter, L. (1979). The Measurement of Organizational Commitment. Journal of Vocational Behavior, 14, 224-47.
-
(1979)
Journal of Vocational Behavior
, vol.14
, pp. 224-247
-
-
Mowday, R.1
Steers, R.2
Porter, L.3
-
45
-
-
0002877322
-
A Catastrophe Model for Developing Service Satisfaction Strategies
-
Oliva, T., Oliver, R., & MacMillan, I. (1992). A Catastrophe Model for Developing Service Satisfaction Strategies. Journal of Marketing, 56, 83-95.
-
(1992)
Journal of Marketing
, vol.56
, pp. 83-95
-
-
Oliva, T.1
Oliver, R.2
Macmillan, I.3
-
46
-
-
0000396442
-
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
-
Oliver, R. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17, 460-69.
-
(1980)
Journal of Marketing Research
, vol.17
, pp. 460-469
-
-
Oliver, R.1
-
47
-
-
0002757343
-
Measurement and Evaluation of Satisfaction Process in Retail Settings
-
Oliver, R. (1981). Measurement and Evaluation of Satisfaction Process in Retail Settings. Journal of Retailing, 57, 25-48.
-
(1981)
Journal of Retailing
, vol.57
, pp. 25-48
-
-
Oliver, R.1
-
48
-
-
0002106437
-
Cognitive, Affective, and Attribute Bases of the Satisfaction Response
-
Oliver, R. (1993). Cognitive, Affective, and Attribute Bases of the Satisfaction Response. Journal of Consumer Research, 20, 418-30.
-
(1993)
Journal of Consumer Research
, vol.20
, pp. 418-430
-
-
Oliver, R.1
-
49
-
-
0001107586
-
Strategic Brand Concept-Image Management
-
Park, C. W., Jaworski, B., & MacInnis, D. (1986). Strategic Brand Concept-Image Management. Journal of Marketing, 50, 135-145.
-
(1986)
Journal of Marketing
, vol.50
, pp. 135-145
-
-
Park, C.W.1
Jaworski, B.2
Macinnis, D.3
-
50
-
-
22644449051
-
Analyzing the Commitment-Loyalty Link in Service Contexts
-
Pritchard, M., Havitz, M. & Howard, D. (1999). Analyzing the Commitment-Loyalty Link in Service Contexts. Journal of the Academy of Marketing Science, 27, 333-348.
-
(1999)
Journal of the Academy of Marketing Science
, vol.27
, pp. 333-348
-
-
Pritchard, M.1
Havitz, M.2
Howard, D.3
-
51
-
-
1542362278
-
Developmental Processes of Cooperative Interorganizational Relationships
-
Ring, P. & Van de Ven, A. (1994). Developmental Processes of Cooperative Interorganizational Relationships. Academy of Management Review, 19, 90-118.
-
(1994)
Academy of Management Review
, vol.19
, pp. 90-118
-
-
Ring, P.1
Van De Ven, A.2
-
52
-
-
0014178927
-
A New Scale for the Measurement of Interpersonal Trust
-
Rotter, J. (1967). A New Scale for the Measurement of Interpersonal Trust. Journal of Personality, 35, 651-65.
-
(1967)
Journal of Personality
, vol.35
, pp. 651-665
-
-
Rotter, J.1
-
53
-
-
0002623725
-
The Contracts of Individuals and Organizations
-
L. L. Cummings & B. M. Staw (Eds.), Greenwich, CT: JAI Press
-
Rousseau, D. & Parks, J. (1992). The Contracts of Individuals and Organizations. In L. L. Cummings & B. M. Staw (Eds.), Research in Organizational Behavior, Vol. 15 (pp. 1-43), Greenwich, CT: JAI Press.
-
(1992)
Research in Organizational Behavior
, vol.15
, pp. 1-43
-
-
Rousseau, D.1
Parks, J.2
-
54
-
-
3242753566
-
Relationship Marketing in Consumer Markets: Antecedence and Consequences
-
Sheth, J. & Parvatiyar, A. (1995). Relationship Marketing in Consumer Markets: Antecedence and Consequences. Journal of the Academy of Marketing Science, 23, 255-71.
-
(1995)
Journal of the Academy of Marketing Science
, vol.23
, pp. 255-271
-
-
Sheth, J.1
Parvatiyar, A.2
-
55
-
-
0001561946
-
Self-concept in Consumer Behavior: A Critical Review
-
Sirgy, J. (1982). Self-concept in Consumer Behavior: A Critical Review. Journal of Consumer Research, 9, 287-300.
-
(1982)
Journal of Consumer Research
, vol.9
, pp. 287-300
-
-
Sirgy, J.1
-
56
-
-
0031539651
-
The Effect of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships
-
Smith, J. & Barclay, S. (1997). The Effect of Organizational Differences and Trust on the Effectiveness of Selling Partner Relationships. Journal of Marketing, 61, 3-21.
-
(1997)
Journal of Marketing
, vol.61
, pp. 3-21
-
-
Smith, J.1
Barclay, S.2
-
57
-
-
0030486062
-
A Reexamination of the Determinants of Consumer Satisfaction
-
Spreng, R., Mackenzie, S. & Olshavsky, R. (1996). A Reexamination of the Determinants of Consumer Satisfaction. Journal of Marketing, 60, 15-32.
-
(1996)
Journal of Marketing
, vol.60
, pp. 15-32
-
-
Spreng, R.1
Mackenzie, S.2
Olshavsky, R.3
-
58
-
-
0000189486
-
Antecedents and Consequences of Satisfaction and Commitment in Turnover Models: A Reanalysis Using Latent Variable Structural Equation Methods
-
Williams, L. & Hazer J. (1986). Antecedents and Consequences of Satisfaction and Commitment in Turnover Models: A Reanalysis Using Latent Variable Structural Equation Methods. Journal of Applied Psychology, 71, 219-231.
-
(1986)
Journal of Applied Psychology
, vol.71
, pp. 219-231
-
-
Williams, L.1
Hazer, J.2
-
59
-
-
0002472115
-
A Critical Review of Consumer Satisfaction
-
V. A. Zeithaml (Ed.), Chicago: American Marketing Association
-
Yi, Y. (1990). A Critical Review of Consumer Satisfaction. In V. A. Zeithaml (Ed.), Review of Marketing (pp. 68-123), Chicago: American Marketing Association.
-
(1990)
Review of Marketing
, pp. 68-123
-
-
Yi, Y.1
-
60
-
-
0030548125
-
The Behavioral Consequences of Service Quality
-
Zeithaml, V., Berry, L., & Parasuraman, A. (1996). The Behavioral Consequences of Service Quality. Journal of Marketing, 60, 31-46.
-
(1996)
Journal of Marketing
, vol.60
, pp. 31-46
-
-
Zeithaml, V.1
Berry, L.2
Parasuraman, A.3
|