메뉴 건너뛰기




Volumn 3, Issue 4, 2005, Pages 45-59

Information Technology Competence and Value Creation in Supplier-Customer Relationships

Author keywords

German automobile industry; Information technology competence; Relationship value; Trust

Indexed keywords


EID: 85009539302     PISSN: 15332667     EISSN: 15332675     Source Type: Journal    
DOI: 10.1300/J366v03n04_04     Document Type: Article
Times cited : (3)

References (47)
  • 1
    • 0002040172 scopus 로고
    • The Trust Concept: Research Issues for Channels of Distribution
    • Andaleeb & Saad, S. (1992). The Trust Concept: Research Issues for Channels of Distribution. Research in Marketing, 11, 1-34.
    • (1992) Research in Marketing , vol.11 , pp. 1-34
    • Andaleebsaad, S.1
  • 2
    • 85009633588 scopus 로고
    • The Use of Pledges to Build and Sustain Commitment in DistributionChannels
    • Anderson, E. W. & Weitz, B. (1992). The Use of Pledges to Build and Sustain Commitment in DistributionChannels. Journal of Marketing Research, 29 (February), 18-34.
    • (1992) Journal of Marketing Research , vol.29 , pp. 18-34
    • Anderson, E.W.1    Weitz, B.2
  • 3
    • 21844489555 scopus 로고
    • Dyadic Business Relationships Within a Business Network Context
    • Anderson, J. C., Håkansson, H., & Johanson J. (1994). Dyadic Business Relationships Within a Business Network Context. Journal of Marketing, 58 (4), 1-15.
    • (1994) Journal of Marketing , vol.58 , Issue.4 , pp. 1-15
    • Anderson, J.C.1    Håkansson, H.2    Johanson, J.3
  • 6
    • 0034258166 scopus 로고    scopus 로고
    • The Impact of Internet Use on Business-to-Business Marketing
    • Avlonitis, G. J. & Karayanni, D. A. (2000). The Impact of Internet Use on Business-to-Business Marketing. Industrial Marketing Management, 29 (5), 441-459.
    • (2000) Industrial Marketing Management , vol.29 , Issue.5 , pp. 441-459
    • Avlonitis, G.J.1    Karayanni, D.A.2
  • 8
  • 9
    • 0030121899 scopus 로고    scopus 로고
    • Applications of Structural Equation Modelling in Marketing and Consumer Research: A Review
    • Baumgartner, H. & Homburg, C. (1996). Applications of Structural Equation Modelling in Marketing and Consumer Research: A Review. International Journal of Research in Marketing, 13 (April), 139-161.
    • (1996) International Journal of Research in Marketing , vol.13 , pp. 139-161
    • Baumgartner, H.1    Homburg, C.2
  • 10
    • 0009167039 scopus 로고    scopus 로고
    • The Process of Adaption in Inter-Firm Relationships
    • Gemünden, H. G., Ritter, T., & Walter, A. (Eds.), Oxford: Elsevier Science Ltd
    • Brennan, R. & Turnbull, P. (1997). The Process of Adaption in Inter-Firm Relationships. In Gemünden, H. G., Ritter, T., & Walter, A. (Eds.). Relationships and Networks in International Markets. Oxford: Elsevier Science Ltd., 91-107.
    • (1997) Relationships and Networks in International Markets , pp. 91-107
    • Brennan, R.1    Turnbull, P.2
  • 11
    • 0004026831 scopus 로고
    • Alternative Ways of Assessing Model Fit
    • Bollen, K. & Long, J. (Eds.), Newbury Park: Sage
    • Browne, M. & Cudeck R. (1993). Alternative Ways of Assessing Model Fit. In Bollen, K. & Long, J. (Eds.). Testing Structural Equation Models. Newbury Park: Sage, 135-162.
    • (1993) Testing Structural Equation Models , pp. 135-162
    • Browne, M.1    Cudeck, R.2
  • 12
    • 53349121459 scopus 로고
    • Sustaining IT Advantage: The Role of Structural Differences
    • Clemens, E. K. & Row, M. C. (1991). Sustaining IT Advantage: The Role of Structural Differences. MIS Quarterly, 15 (3), 275-292.
    • (1991) MIS Quarterly , vol.15 , Issue.3 , pp. 275-292
    • Clemens, E.K.1    Row, M.C.2
  • 13
    • 0040984002 scopus 로고
    • The Capabilities of Market-Driven Organizations
    • Day, G. S. (1994). The Capabilities of Market-Driven Organizations. Journal of Marketing, 58(October), 37-52.
    • (1994) Journal of Marketing , vol.58 , pp. 37-52
    • Day, G.S.1
  • 14
    • 0031502147 scopus 로고    scopus 로고
    • An Examination of the Nature of Trust in Buyer-Seller Relationships
    • Doney, P. M. & Cannon, J. P. (1997). An Examination of the Nature of Trust in Buyer-Seller Relationships. Journal of Marketing, 61 (April), 35-51.
    • (1997) Journal of Marketing , vol.61 , pp. 35-51
    • Doney, P.M.1    Cannon, J.P.2
  • 15
    • 0031092758 scopus 로고    scopus 로고
    • Customer Value Change in Industrial Marketing Relationships:A Call for New Strategies and Research
    • Flint, D. J., Woodruff, R. B., & Fisher Gardial, S. (1997). Customer Value Change in Industrial Marketing Relationships:A Call for New Strategies and Research. Industrial Marketing Management, 26 (2), 163-175.
    • (1997) Industrial Marketing Management , vol.26 , Issue.2 , pp. 163-175
    • Flint, D.J.1    Woodruff, R.B.2    Fisher Gardial, S.3
  • 16
    • 85009583384 scopus 로고
    • Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
    • Fornell, C. & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18 (February), 39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 17
    • 85009633602 scopus 로고
    • Determinants of Long-Term Orientation in Buyer-Seller Relationships
    • Ganesan, S. (1994). Determinants of Long-Term Orientation in Buyer-Seller Relationships. Journal of Marketing, 58 (April), 1-19.
    • (1994) Journal of Marketing , vol.58 , pp. 1-19
    • Ganesan, S.1
  • 19
  • 22
    • 0041138303 scopus 로고    scopus 로고
    • Key Dimensions of Facilitators and Inhibitors for the Strategic Use of Information Technology
    • King, W. R. & Sian Hin Teo, T. (1996). Key Dimensions of Facilitators and Inhibitors for the Strategic Use of Information Technology. Journal of Management Information Systems, 12 (4), 35-53.
    • (1996) Journal of Management Information Systems , vol.12 , Issue.4 , pp. 35-53
    • King, W.R.1    Sian Hin Teo, T.2
  • 24
    • 0032335224 scopus 로고    scopus 로고
    • The Impact of Market Knowledge Competence on New Product Advantage: Conceptualization and Empirical Examination
    • Li, T. & Calantone, R. J. (1998). The Impact of Market Knowledge Competence on New Product Advantage: Conceptualization and Empirical Examination. Journal of Marketing, 62 (October), 13-29.
    • (1998) Journal of Marketing , vol.62 , pp. 13-29
    • Li, T.1    Calantone, R.J.2
  • 25
    • 0038678258 scopus 로고    scopus 로고
    • Trust Production and Privacy Concerns on the Internet: A Framework Based on Relationship Marketing and Social Exchange Theory
    • Luo, X. (2002). Trust Production and Privacy Concerns on the Internet: A Framework Based on Relationship Marketing and Social Exchange Theory. Industrial Marketing Management, 31 (2), 111-118.
    • (2002) Industrial Marketing Management , vol.31 , Issue.2 , pp. 111-118
    • Luo, X.1
  • 26
    • 53349102515 scopus 로고
    • Information Technology and Sustained Competitive Advantage:AResource-Based Analysis
    • Mata, F. J., Fuerstm, W. L., & Barney, J. B. (1995). Information Technology and Sustained Competitive Advantage:AResource-Based Analysis. MIS Quarterly, 19 (4), 487-505.
    • (1995) MIS Quarterly , vol.19 , Issue.4 , pp. 487-505
    • Mata, F.J.1    Fuerstm, W.L.2    Barney, J.B.3
  • 27
    • 43949152336 scopus 로고
    • A Review of Current Practices for Evaluating Causal Models in Organizational Behaviour and Human Resource Management Research
    • Medsker, G., Williams, L., & Holahan, P. (1994). A Review of Current Practices for Evaluating Causal Models in Organizational Behaviour and Human Resource Management Research. Journal of Management, 20 (2), 439-464.
    • (1994) Journal of Management , vol.20 , Issue.2 , pp. 439-464
    • Medsker, G.1    Williams, L.2    Holahan, P.3
  • 28
    • 85009649107 scopus 로고
    • Factors Affecting Trust in Market Research Relationship
    • Moorman, Christine, Rohit Deshpandé, and Gerald Zaltman (1993), Factors Affecting Trust in Market Research Relationship. Journal of Marketing, 57 (January), 81-101.
    • (1993) Journal of Marketing , vol.57 , pp. 81-101
    • Moorman, C.1    Deshpandé, R.2    Zaltman, G.3
  • 29
    • 85009630579 scopus 로고
    • Relationships Between Providers and Users of Market Research: The Dynamics of Trust Within and Between Organisations
    • Moorman, Christine, Gerald Zaltman, and Rohit Deshpandé (1992), Relationships Between Providers and Users of Market Research: The Dynamics of Trust Within and Between Organisations. Journal of Research in Marketing, 29 (August), 314-328.
    • (1992) Journal of Research in Marketing , vol.29 , pp. 314-328
    • Moorman, C.1    Zaltman, G.2    Deshpandé, R.3
  • 30
    • 85009621872 scopus 로고
    • The Commitment-Trust Theory of Relationship Marketing
    • Morgan, R. M. & Hunt, S. D. (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58 (July), 20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 31
    • 0034259110 scopus 로고    scopus 로고
    • Information Technology and New Product Development: Opportunities and Pitfalls
    • Ozer, M. (2000). Information Technology and New Product Development: Opportunities and Pitfalls. Industrial Marketing Management, 29 (5), 387-396.
    • (2000) Industrial Marketing Management , vol.29 , Issue.5 , pp. 387-396
    • Ozer, M.1
  • 32
    • 0001648283 scopus 로고    scopus 로고
    • Developing a Model of the Global and Strategic Impact of Information Technology
    • Palvia, P. C. (1997). Developing a Model of the Global and Strategic Impact of Information Technology. Information and Management, 32 (5), 229-244.
    • (1997) Information and Management , vol.32 , Issue.5 , pp. 229-244
    • Palvia, P.C.1
  • 33
    • 0003106484 scopus 로고
    • The Core Competence of the Corporation
    • Prahalad, C. K. & Hamel, G. (1990). The Core Competence of the Corporation. Harvard Business Review, 68 (3), 79-91.
    • (1990) Harvard Business Review , vol.68 , Issue.3 , pp. 79-91
    • Prahalad, C.K.1    Hamel, G.2
  • 35
    • 85133004179 scopus 로고    scopus 로고
    • The Value Concept and Relationship Marketing
    • Ravald, A. & Grönroos, C. (1996). The Value Concept and Relationship Marketing. European Journal of Marketing, 30 (2), 19-30.
    • (1996) European Journal of Marketing , vol.30 , Issue.2 , pp. 19-30
    • Ravald, A.1    Grönroos, C.2
  • 37
    • 0033246085 scopus 로고    scopus 로고
    • What You Don´t Know About Customer-Perceived Quality: The Role of Customer Expectation Distribution
    • Rust, R. T., Inman, J. J., Jia, J., & Zahorik, A. (1999). What You Don´t Know About Customer-Perceived Quality: The Role of Customer Expectation Distribution. Marketing Science, 18 (1), 77-92.
    • (1999) Marketing Science , vol.18 , Issue.1 , pp. 77-92
    • Rust, R.T.1    Inman, J.J.2    Jia, J.3    Zahorik, A.4
  • 38
    • 0042985524 scopus 로고    scopus 로고
    • A Framework for Monitoring Customer Satisfaction: An Empirical Illustration
    • Sharma, S., Niedrich, R. W., & Dobbins, G. (1999). A Framework for Monitoring Customer Satisfaction: An Empirical Illustration. Industrial Marketing Management, 28 (3), 231-243.
    • (1999) Industrial Marketing Management , vol.28 , Issue.3 , pp. 231-243
    • Sharma, S.1    Niedrich, R.W.2    Dobbins, G.3
  • 39
    • 0031093614 scopus 로고    scopus 로고
    • Supplier Relationships: Emerging Issues and Challenges
    • Sheth, J. N. & Arun S. (1997). Supplier Relationships: Emerging Issues and Challenges. Industrial Marketing Management, 26 (2), 91-100.
    • (1997) Industrial Marketing Management , vol.26 , Issue.2 , pp. 91-100
    • Sheth, J.N.1    Arun, S.2
  • 40
    • 0036021511 scopus 로고    scopus 로고
    • The Hidden Minefields in the Adoption of Sales Force Automation Technologies
    • Speier, C. & Venkatesh, V. (2002). The Hidden Minefields in the Adoption of Sales Force Automation Technologies. Journal of Marketing, 66 (July), 98-111.
    • (2002) Journal of Marketing , vol.66 , pp. 98-111
    • Speier, C.1    Venkatesh, V.2
  • 41
    • 0040284817 scopus 로고    scopus 로고
    • Information Technology Investments in Purchasing: An Empirical Study of Dimensions and Antecedents
    • Sriram, V., Rodney L. S., & Snehamay, B. (1997). Information Technology Investments in Purchasing: An Empirical Study of Dimensions and Antecedents. Information & Management, 33, 59-72.
    • (1997) Information & Management , vol.33 , pp. 59-72
    • Sriram, V.1    Rodney, L.S.2    Snehamay, B.3
  • 42
    • 0031091828 scopus 로고    scopus 로고
    • Employing Information Technology in Purchasing: Buyer-Supplier Relationships and Size of the Supplier Base
    • Stump, R. L. & Ven, S. (1997). Employing Information Technology in Purchasing: Buyer-Supplier Relationships and Size of the Supplier Base. Industrial Marketing Management, 26 (2), 127-136.
    • (1997) Industrial Marketing Management , vol.26 , Issue.2 , pp. 127-136
    • Stump, R.L.1    Ven, S.2
  • 43
    • 0031555254 scopus 로고    scopus 로고
    • The Effect of EDI on Market Channel Relationships in Retailing
    • Vijayasarathy, L. R. & Robey, D. (1997). The Effect of EDI on Market Channel Relationships in Retailing. Information & Management, 33, 73-86.
    • (1997) Information & Management , vol.33 , pp. 73-86
    • Vijayasarathy, L.R.1    Robey, D.2
  • 45
    • 77954266313 scopus 로고    scopus 로고
    • Functions of Industrial Supplier Relationships and Their Impact on Relationship Quality
    • forthcoming
    • Walter, A., Mueller, T., Helfert, G., & Ritter, T. (2003). Functions of Industrial Supplier Relationships and Their Impact on Relationship Quality. Industrial Marketing Management, forthcoming.
    • (2003) Industrial Marketing Management
    • Walter, A.1    Mueller, T.2    Helfert, G.3    Ritter, T.4
  • 46
    • 0010559406 scopus 로고    scopus 로고
    • Value-Creation in Buyer-Seller Relationships: Theoretical Considerations and Empirical Results from a Supplier’s Perspective
    • Walter, A., Ritter, T. & Gemünden, H. G. (2001). Value-Creation in Buyer-Seller Relationships: Theoretical Considerations and Empirical Results from a Supplier’s Perspective. Industrial Marketing Management, 30 (4), 365-377.
    • (2001) Industrial Marketing Management , vol.30 , Issue.4 , pp. 365-377
    • Walter, A.1    Ritter, T.2    Gemünden, H.G.3
  • 47
    • 77951511906 scopus 로고
    • An Integrated Model of Buyer-Seller Relationships
    • Wilson, D. T. (1995). An Integrated Model of Buyer-Seller Relationships. Journal of the Academy of Marketing Science, 23 (4), 335-345.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 335-345
    • Wilson, D.T.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.