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Volumn 10, Issue 4, 1996, Pages 15-20

Customer compatibility management: An alternative perspective on student-to-student support in higher education

Author keywords

Consumer behaviour; Customers; Higher education; Learning; Students

Indexed keywords


EID: 81455152089     PISSN: 0951354X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09513549610122147     Document Type: Article
Times cited : (15)

References (15)
  • 1
    • 0008984886 scopus 로고
    • Compatibility management roles in service performers
    • Pranter, C.A., Martin, C.L. (1991), "Compatibility management roles in service performers" in Journal of Services Marketing, Vol. 5, No. 2, pp. 43-53.
    • (1991) Journal of Services Marketing , vol.5 , Issue.2 , pp. 43-53
    • Pranter, C.A.1    Martin, C.L.2
  • 2
  • 4
    • 20444441792 scopus 로고
    • Organizational culture, rewards and quality in higher education
    • Hart, C., Shoolbred, M. (1993), "Organizational culture, rewards and quality in higher education" in Quality Assurance in Education, Vol. 1, No. 2, pp. 22-9.
    • (1993) Quality Assurance in Education , vol.1 , Issue.2 , pp. 22-29
    • Hart, C.1    Shoolbred, M.2
  • 5
    • 0001916643 scopus 로고
    • TQM reaches the academy
    • Marchese, T. (1991), "TQM reaches the academy" in AHHE Bulletin, No. 44 Vol. 3, pp. 3-9.
    • (1991) AHHE Bulletin , vol.3 , Issue.44 , pp. 3-9
    • Marchese, T.1
  • 6
    • 0542359262 scopus 로고
    • Assessment and TQM: In search of convergence
    • Ewell, P.T. (1991), "Assessment and TQM: in search of convergence" in New Directions for Institutional Research, Vol. 18, No. 3, pp. 39-52.
    • (1991) New Directions for Institutional Research , vol.18 , Issue.3 , pp. 39-52
    • Ewell, P.T.1
  • 8
    • 0040624393 scopus 로고
    • A rose by any other name: TQM in higher education
    • Bolton, A. (1995), "A rose by any other name: TQM in higher education" in Quality Assurance in Education, Vol. 3, No. 2, pp. 13-8.
    • (1995) Quality Assurance in Education , vol.3 , Issue.2 , pp. 13-18
    • Bolton, A.1
  • 12
    • 36049050317 scopus 로고
    • Quality management in education
    • Taylor, A., Hill, F. (1993), "Quality management in education" in Quality Assurance in Education, Vol. 1, No. 1, pp. 21-8.
    • (1993) Quality Assurance in Education , vol.1 , Issue.1 , pp. 21-28
    • Taylor, A.1    Hill, F.2
  • 13
    • 84900551346 scopus 로고
    • Application of total quality management on the campus
    • Lin, B. (1993), "Application of total quality management on the campus" in Training for Quality, Vol. 1, No. 3, pp. 34-8.
    • (1993) Training for Quality , vol.1 , Issue.3 , pp. 34-38
    • Lin, B.1
  • 15
    • 44949245458 scopus 로고
    • Compatibility management: Customer-to-customer relationships in service environment
    • Martin, C.L., Pranter, C.A. (1989), "Compatibility management: customer-to-customer relationships in service environment" in Journal of Services Marketing, Vol. 3, pp. 5-15.
    • (1989) Journal of Services Marketing , vol.3 , pp. 5-15
    • Martin, C.L.1    Pranter, C.A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.