How do collaboration and investments in knowledge management affect process innovation in services?

Journal of Knowledge Management

Volumn 20, Issue 5, 2016, Pages 1004-1024

  Ashok, Mona ^a   Narula, Rajneesh ^a   Martinez Noya, Andrea ^b  

^a UNIVERSITY OF READING   (United Kingdom)

^b UNIVERSITY OF OVIEDO   (Spain)

Author keywords

Knowledge management; PLS SEM; Process innovation; Radical innovation; Service industry; User collaboration

Indexed keywords

EID: 84988851362     PISSN: 13673270     EISSN: 17587484     Source Type: Journal    
DOI: 10.1108/JKM-11-2015-0429     Document Type: Article

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