A critique of benchmarking and performance measurement: Lead or lag?

Benchmarking

Volumn 11, Issue 5, 2004, Pages 465-483

  Anderson, Karen ^a   McAdam, Rodney ^a  

^a UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

Benchmarking; Performance measurement (quality); Predictive process

Indexed keywords

EID: 23744462648     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770410557708     Document Type: Review

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