메뉴 건너뛰기




Volumn 45, Issue 1, 2017, Pages 119-133

Habit slips: when consumers unintentionally resist new products

Author keywords

Action slip; Habits; Implementation intentions; Resistance

Indexed keywords


EID: 84976288376     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1007/s11747-016-0482-9     Document Type: Article
Times cited : (70)

References (55)
  • 3
    • 78149373608 scopus 로고    scopus 로고
    • Consumer adoption of technological innovations: effects of psychological and functional barriers in a lack of content versus a presence of content situation
    • Antioco, M., & Kleijnen, M. (2010). Consumer adoption of technological innovations: effects of psychological and functional barriers in a lack of content versus a presence of content situation. European Journal of Marketing, 44, 1700–1724. doi:10.1108/03090561011079846.
    • (2010) European Journal of Marketing , vol.44 , pp. 1700-1724
    • Antioco, M.1    Kleijnen, M.2
  • 4
    • 26844559013 scopus 로고    scopus 로고
    • Consumer resistance to, and acceptance of, innovations
    • Bagozzi, R. P., & Lee, K. H. (1999). Consumer resistance to, and acceptance of, innovations. Advances in Consumer Research, 26, 218–225.
    • (1999) Advances in Consumer Research , vol.26 , pp. 218-225
    • Bagozzi, R.P.1    Lee, K.H.2
  • 5
    • 0000739025 scopus 로고
    • The co-diffusion of complementary innovations: supermarket scanners and UPC symbols
    • Bucklin, L. P., & Sengupta, S. (1993). The co-diffusion of complementary innovations: supermarket scanners and UPC symbols. Journal of Product Innovation Management, 10, 148–160. doi:10.1016/0737-6782(93)90006-C.
    • (1993) Journal of Product Innovation Management , vol.10 , pp. 148-160
    • Bucklin, L.P.1    Sengupta, S.2
  • 6
    • 84930866761 scopus 로고    scopus 로고
    • Consumer resistance to innovation─a behavioral reasoning perspective
    • Claudy, M. C., Garcia, R., & O’Driscoll, A. (2015). Consumer resistance to innovation─a behavioral reasoning perspective. Journal of the Academy of Marketing Science, 43, 528–544. doi:10.1007/s11747-014-0399-0.
    • (2015) Journal of the Academy of Marketing Science , vol.43 , pp. 528-544
    • Claudy, M.C.1    Garcia, R.2    O’Driscoll, A.3
  • 8
    • 0036258615 scopus 로고    scopus 로고
    • Beyond first impressions: the effects of repeated exposure on consumer liking of visually complex and simple product designs
    • Cox, D., & Cox, A. D. (2002). Beyond first impressions: the effects of repeated exposure on consumer liking of visually complex and simple product designs. Journal of the Academy of Marketing Science, 30, 119–130. doi:10.1177/03079459994371.
    • (2002) Journal of the Academy of Marketing Science , vol.30 , pp. 119-130
    • Cox, D.1    Cox, A.D.2
  • 10
    • 85204688422 scopus 로고    scopus 로고
    • A motivational process model of product involvement and consumer risk perception
    • Dholakia, U. M. (2001). A motivational process model of product involvement and consumer risk perception. European Journal of Marketing, 35, 1340–1362. doi:10.1108/EUM0000000006479.
    • (2001) European Journal of Marketing , vol.35 , pp. 1340-1362
    • Dholakia, U.M.1
  • 11
    • 51249172647 scopus 로고
    • Resistance to technological innovations: an examination of the role of self-efficacy and performance satisfaction
    • Ellen, P. S., Bearden, W. O., & Sharma, S. (1991). Resistance to technological innovations: an examination of the role of self-efficacy and performance satisfaction. Journal of the Academy of Marketing Science, 19, 297–307.
    • (1991) Journal of the Academy of Marketing Science , vol.19 , pp. 297-307
    • Ellen, P.S.1    Bearden, W.O.2    Sharma, S.3
  • 13
    • 80755132187 scopus 로고    scopus 로고
    • A systematic review and meta-analysis of applications of the self-report habit index to nutrition and physical activity behaviors
    • Gardner, B., de Bruijn, G. J., & Lally, P. (2011). A systematic review and meta-analysis of applications of the self-report habit index to nutrition and physical activity behaviors. Annals of Behavioral Medicine, 42, 174–187. doi:10.1007/s12160-011-9282-0.
    • (2011) Annals of Behavioral Medicine , vol.42 , pp. 174-187
    • Gardner, B.1    de Bruijn, G.J.2    Lally, P.3
  • 14
    • 84865521551 scopus 로고    scopus 로고
    • Towards parsimony in habit measurement: testing the convergent and predictive validity of an automaticity subscale of the self-report habit index
    • Gardner, B., Abraham, C., Lally, P., & de Bruijn, G. J. (2012). Towards parsimony in habit measurement: testing the convergent and predictive validity of an automaticity subscale of the self-report habit index. International Journal of Behavioral Nutrition and Physical Activity, 9, 102–113. doi:10.1186/1479-5868-9-102.
    • (2012) International Journal of Behavioral Nutrition and Physical Activity , vol.9 , pp. 102-113
    • Gardner, B.1    Abraham, C.2    Lally, P.3    de Bruijn, G.J.4
  • 15
    • 33646204004 scopus 로고    scopus 로고
    • Implementation intentions and goal achievement: a meta-analysis of effects and processes
    • Gollwitzer, P. M., & Sheeran, P. (2006). Implementation intentions and goal achievement: a meta-analysis of effects and processes. Advances in Experimental Social Psychology, 38, 69–119. doi:10.1016/S0065-2601(06)38002-1.
    • (2006) Advances in Experimental Social Psychology , vol.38 , pp. 69-119
    • Gollwitzer, P.M.1    Sheeran, P.2
  • 16
    • 70449670373 scopus 로고    scopus 로고
    • Self-regulation of consumer decision making and behavior: the role of implementation intentions
    • Gollwitzer, P. M., & Sheeran, P. (2009). Self-regulation of consumer decision making and behavior: the role of implementation intentions. Journal of Consumer Psychology, 19, 593–607. doi:10.1016/j.jcps.2009.08.004.
    • (2009) Journal of Consumer Psychology , vol.19 , pp. 593-607
    • Gollwitzer, P.M.1    Sheeran, P.2
  • 17
    • 61149367533 scopus 로고    scopus 로고
    • Eager sellers, stony buyers
    • Gourville, J. T. (2006). Eager sellers, stony buyers. Harvard Business Review, 84, 99–106.
    • (2006) Harvard Business Review , vol.84 , pp. 99-106
    • Gourville, J.T.1
  • 18
    • 36749034851 scopus 로고    scopus 로고
    • Is there a substitute for direct experience? Comparing consumers’ preferences after direct and indirect product experiences
    • Hamilton, R. W., & Thompson, D. V. (2007). Is there a substitute for direct experience? Comparing consumers’ preferences after direct and indirect product experiences. Journal of Consumer Research, 34, 546–555. doi:10.1086/520073.
    • (2007) Journal of Consumer Research , vol.34 , pp. 546-555
    • Hamilton, R.W.1    Thompson, D.V.2
  • 19
    • 84943200236 scopus 로고    scopus 로고
    • What about passive innovation resistance? Investigating adoption-related behavior from a resistance perspective
    • Heidenreich, S., & Handrich, M. (2015). What about passive innovation resistance? Investigating adoption-related behavior from a resistance perspective. Journal of Product Innovation Management, 32, 878–903. doi:10.1111/jpim.12161.
    • (2015) Journal of Product Innovation Management , vol.32 , pp. 878-903
    • Heidenreich, S.1    Handrich, M.2
  • 20
    • 84963657239 scopus 로고    scopus 로고
    • Innovations—doomed to fail? Investigating strategies to overcome passive innovation resistance
    • Heidenreich, S., & Kraemer, T. (2016). Innovations—doomed to fail? Investigating strategies to overcome passive innovation resistance. Journal of Product Innovation Management, 33, 277–297. doi:10.1111/jpim.12273.
    • (2016) Journal of Product Innovation Management , vol.33 , pp. 277-297
    • Heidenreich, S.1    Kraemer, T.2
  • 21
    • 36348950200 scopus 로고    scopus 로고
    • Purchase and consumption habits: not necessarily what you intend
    • Ji, M. F., & Wood, W. (2007). Purchase and consumption habits: not necessarily what you intend. Journal of Consumer Psychology, 17, 261–276. doi:10.1016/S1057-7408(07)70037-2.
    • (2007) Journal of Consumer Psychology , vol.17 , pp. 261-276
    • Ji, M.F.1    Wood, W.2
  • 22
    • 77950356797 scopus 로고    scopus 로고
    • Individual resistance to IT innovations
    • Joseph, R. C. (2010). Individual resistance to IT innovations. Communications of the ACM, 53(4), 144–146. doi:10.1145/1721654.1721693.
    • (2010) Communications of the ACM , vol.53 , Issue.4 , pp. 144-146
    • Joseph, R.C.1
  • 23
    • 84874987676 scopus 로고    scopus 로고
    • Forming a flossing habit: an exploratory study of the psychological determinants of habit formation
    • Judah, G., Gardner, B., & Aunger, R. (2013). Forming a flossing habit: an exploratory study of the psychological determinants of habit formation. British Journal of Health Psychology, 18, 338–353. doi:10.1111/j.2044-8287.2012.02086.x.
    • (2013) British Journal of Health Psychology , vol.18 , pp. 338-353
    • Judah, G.1    Gardner, B.2    Aunger, R.3
  • 24
    • 33846312170 scopus 로고    scopus 로고
    • An assessment of value creation in mobile service delivery and the moderating role of time consciousness
    • Kleijnen, M., de Ruyter, K., & Wetzels, M. (2007). An assessment of value creation in mobile service delivery and the moderating role of time consciousness. Journal of Retailing, 83, 33–46. doi:10.1016/j.jretai.2006.10.004.
    • (2007) Journal of Retailing , vol.83 , pp. 33-46
    • Kleijnen, M.1    de Ruyter, K.2    Wetzels, M.3
  • 25
    • 67349214034 scopus 로고    scopus 로고
    • An exploration of consumer resistance to innovation and its antecedents
    • Kleijnen, M., Lee, N., & Wetzels, M. (2009). An exploration of consumer resistance to innovation and its antecedents. Journal of Economic Psychology, 30, 344–357. doi:10.1016/j.joep.2009.02.004.
    • (2009) Journal of Economic Psychology , vol.30 , pp. 344-357
    • Kleijnen, M.1    Lee, N.2    Wetzels, M.3
  • 26
    • 84925133049 scopus 로고    scopus 로고
    • Habit strength moderates the effects of daily action planning prompts on physical activity but not sedentary behavior
    • Maher, J. P., & Conroy, D. E. (2015). Habit strength moderates the effects of daily action planning prompts on physical activity but not sedentary behavior. Journal of Sport & Exercise Psychology, 37, 97–107. doi:10.1123/jsep.2014-0258.
    • (2015) Journal of Sport & Exercise Psychology , vol.37 , pp. 97-107
    • Maher, J.P.1    Conroy, D.E.2
  • 27
    • 60849108937 scopus 로고    scopus 로고
    • Biases in valuation vs. usage of innovative product features
    • Meyer, R. J., Zhao, S., & Han, J. K. (2008). Biases in valuation vs. usage of innovative product features. Marketing Science, 27, 1083–1096. doi:10.1287/mksc.1080.0367.
    • (2008) Marketing Science , vol.27 , pp. 1083-1096
    • Meyer, R.J.1    Zhao, S.2    Han, J.K.3
  • 28
    • 0035580766 scopus 로고    scopus 로고
    • Entrenched knowledge structures and consumer response to new products
    • Moreau, C. P., Lehmann, D. R., & Markman, A. B. (2001). Entrenched knowledge structures and consumer response to new products. Journal of Marketing Research, 38, 14–29. doi:10.1509/jmkr.38.1.14.18836.
    • (2001) Journal of Marketing Research , vol.38 , pp. 14-29
    • Moreau, C.P.1    Lehmann, D.R.2    Markman, A.B.3
  • 29
    • 34250738930 scopus 로고    scopus 로고
    • Explaining cognitive lock-in: the role of skill-based habits of use in consumer choice
    • Murray, K. B., & Häubl, G. (2007). Explaining cognitive lock-in: the role of skill-based habits of use in consumer choice. Journal of Consumer Research, 34, 77–88. doi:10.1086/513048.
    • (2007) Journal of Consumer Research , vol.34 , pp. 77-88
    • Murray, K.B.1    Häubl, G.2
  • 30
    • 80052831996 scopus 로고    scopus 로고
    • The pull of the past: when do habits persist despite conflict with motives?
    • Neal, D. T., Wood, W., Wu, M., & Kurlander, D. (2011). The pull of the past: when do habits persist despite conflict with motives? Personality and Social Psychology Bulletin, 37, 1428–1437. doi:10.1177/0146167211419863.
    • (2011) Personality and Social Psychology Bulletin , vol.37 , pp. 1428-1437
    • Neal, D.T.1    Wood, W.2    Wu, M.3    Kurlander, D.4
  • 31
    • 84857139900 scopus 로고    scopus 로고
    • How do habits guide behavior? Perceived and actual triggers of habits in daily life
    • Neal, D. T., Wood, W., Labrecque, J. S., & Lally, P. (2012). How do habits guide behavior? Perceived and actual triggers of habits in daily life. Journal of Experimental Social Psychology, 48, 492–498. doi:10.1016/j.jesp.2011.10.011.
    • (2012) Journal of Experimental Social Psychology , vol.48 , pp. 492-498
    • Neal, D.T.1    Wood, W.2    Labrecque, J.S.3    Lally, P.4
  • 32
    • 84882273748 scopus 로고    scopus 로고
    • How do people adhere to goals when willpower is low? The profits (and pitfalls) of strong habits
    • Neal, D. T., Wood, W., & Drolet, A. (2013). How do people adhere to goals when willpower is low? The profits (and pitfalls) of strong habits. Journal of Personality and Social Psychology, 104, 959–975. doi:10.1037/a0032626.
    • (2013) Journal of Personality and Social Psychology , vol.104 , pp. 959-975
    • Neal, D.T.1    Wood, W.2    Drolet, A.3
  • 33
    • 77955334314 scopus 로고    scopus 로고
    • The automatic component of habit in health behavior: habit as cue-contingent automaticity
    • Orbell, S., & Verplanken, B. (2010). The automatic component of habit in health behavior: habit as cue-contingent automaticity. Health Psychology, 29, 374–383. doi:10.1037/a0019596.
    • (2010) Health Psychology , vol.29 , pp. 374-383
    • Orbell, S.1    Verplanken, B.2
  • 34
    • 0042328030 scopus 로고    scopus 로고
    • Resistance to change: developing an individual differences measure
    • Oreg, S. (2003). Resistance to change: developing an individual differences measure. Journal of Applied Psychology, 88, 680–693. doi:10.1037/0021-9010.88.4.680.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 680-693
    • Oreg, S.1
  • 35
    • 0002147605 scopus 로고
    • Perceived innovation attributes as predictors of innovativeness
    • Ostlund, L. E. (1974). Perceived innovation attributes as predictors of innovativeness. Journal of Consumer Research, 1, 23–29. doi:10.1086/208587.
    • (1974) Journal of Consumer Research , vol.1 , pp. 23-29
    • Ostlund, L.E.1
  • 36
    • 23044517869 scopus 로고    scopus 로고
    • The impact of technology on the quality-value-loyalty chain: a research agenda
    • Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: a research agenda. Journal of the Academy of Marketing Science, 28, 168–174. doi:10.1177/0092070300281015.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , pp. 168-174
    • Parasuraman, A.1    Grewal, D.2
  • 39
    • 0000755292 scopus 로고
    • A model of innovation resistance
    • Ram, S. (1987). A model of innovation resistance. Advances in Consumer Research, 14, 208–212.
    • (1987) Advances in Consumer Research , vol.14 , pp. 208-212
    • Ram, S.1
  • 40
    • 0001786531 scopus 로고
    • Consumer resistance to innovations: the marketing problem and its solutions
    • Ram, S., & Sheth, J. N. (1989). Consumer resistance to innovations: the marketing problem and its solutions. Journal of Consumer Marketing, 6, 5–14. doi:10.1108/EUM0000000002542.
    • (1989) Journal of Consumer Marketing , vol.6 , pp. 5-14
    • Ram, S.1    Sheth, J.N.2
  • 41
    • 0002643228 scopus 로고
    • Actions not as planned
    • Underwood G, Stevens R, (eds), Academic Press, London
    • Reason, J. T. (1979). Actions not as planned. In G. Underwood & R. Stevens (Eds.), Aspects of consciousness (pp. 67–89). London: Academic Press.
    • (1979) Aspects of consciousness , pp. 67-89
    • Reason, J.T.1
  • 43
    • 0003626201 scopus 로고
    • Communication of innovations: A cross-cultural approach. New York, N
    • Rogers, E. M., & Shoemaker, F. F. (1971). Communication of innovations: A cross-cultural approach. New York, N. Y.: Free Press.
    • (1971) Y.: Free Press
    • Rogers, E.M.1    Shoemaker, F.F.2
  • 45
    • 85008177232 scopus 로고    scopus 로고
    • The decline of ‘big soda.’ The New York times
    • Sanger-Katz, M. (2015). The decline of ‘big soda.’ The New York times. Retrieved from http://www.nytimes.com.
    • (2015) Retrieved from
    • Sanger-Katz, M.1
  • 46
    • 0001602457 scopus 로고
    • Psychology of innovation resistance: The less developed concept (LDC) in diffusion research
    • 4, JAI Press, Greenwich
    • Sheth, J. N. (1981). Psychology of innovation resistance: The less developed concept (LDC) in diffusion research. In Research in marketing (Vol. 4, pp. 273–282). Greenwich: JAI Press.
    • (1981) Research in marketing , pp. 273-282
    • Sheth, J.N.1
  • 47
    • 85036152311 scopus 로고
    • Perceived risk: further considerations for the marketing discipline
    • Stone, R. N., & Grønhaug, K. (1993). Perceived risk: further considerations for the marketing discipline. European Journal of Marketing, 27(3), 39–50. doi:10.1108/03090569310026637.
    • (1993) European Journal of Marketing , vol.27 , Issue.3 , pp. 39-50
    • Stone, R.N.1    Grønhaug, K.2
  • 48
    • 10044265456 scopus 로고    scopus 로고
    • Exploring the connection between frustration and consumer choice behavior in a dynamic decision environment
    • Strebel, J., O’Donnell, K., & Myers, J. G. (2004). Exploring the connection between frustration and consumer choice behavior in a dynamic decision environment. Psychology and Marketing, 21, 1059–1076. doi:10.1002/mar.20037.
    • (2004) Psychology and Marketing , vol.21 , pp. 1059-1076
    • Strebel, J.1    O’Donnell, K.2    Myers, J.G.3
  • 49
    • 0032083855 scopus 로고    scopus 로고
    • Three forms of innovation resistance: the case of retail payment methods
    • Szmigin, I., & Foxall, G. (1998). Three forms of innovation resistance: the case of retail payment methods. Technovation, 18, 459–468. doi:10.1016/S0166-4972(98)00030-3.
    • (1998) Technovation , vol.18 , pp. 459-468
    • Szmigin, I.1    Foxall, G.2
  • 50
    • 84887426847 scopus 로고    scopus 로고
    • How to overcome pro-change bias: incorporating passive and active innovation resistance in innovation decision models
    • Talke, K., & Heidenreich, S. (2014). How to overcome pro-change bias: incorporating passive and active innovation resistance in innovation decision models. Journal of Product Innovation Management, 31, 894–907. doi:10.1111/jpim.12130.
    • (2014) Journal of Product Innovation Management , vol.31 , pp. 894-907
    • Talke, K.1    Heidenreich, S.2
  • 51
    • 0020088068 scopus 로고
    • Innovation characteristics and innovation adoption-implementation: a meta-analysis of findings
    • Tornatzky, L. G., & Klein, K. J. (1982). Innovation characteristics and innovation adoption-implementation: a meta-analysis of findings. IEEE Transactions on Engineering Management, EM-29(1), 28–45. doi:10.1109/TEM.1982.6447463.
    • (1982) IEEE Transactions on Engineering Management , vol.EM-29 , Issue.1 , pp. 28-45
    • Tornatzky, L.G.1    Klein, K.J.2
  • 52
    • 51249183469 scopus 로고
    • Consumer choice processes: search, or automatic response?
    • Wasson, C. R. (1979). Consumer choice processes: search, or automatic response? Journal of the Academy of Marketing Science, 7, 360–373. doi:10.1007/BF02729685.
    • (1979) Journal of the Academy of Marketing Science , vol.7 , pp. 360-373
    • Wasson, C.R.1
  • 53
    • 70350029760 scopus 로고    scopus 로고
    • Planning to break unwanted habits: habit strength moderates implementation intention effects on behavior change
    • Webb, T. L., Sheeran, P., & Luszczynska, A. (2009). Planning to break unwanted habits: habit strength moderates implementation intention effects on behavior change. British Journal of Social Psychology, 48, 507–523. doi:10.1348/014466608X370591.
    • (2009) British Journal of Social Psychology , vol.48 , pp. 507-523
    • Webb, T.L.1    Sheeran, P.2    Luszczynska, A.3
  • 54
    • 84953739987 scopus 로고    scopus 로고
    • Psychology of habit
    • Wood, W., & Rünger, D. (2016). Psychology of habit. Annual Review of Psychology, 67, 289–314. doi:10.1146/annurev-psych-122414-033417.
    • (2016) Annual Review of Psychology , vol.67 , pp. 289-314
    • Wood, W.1    Rünger, D.2
  • 55
    • 0043131414 scopus 로고    scopus 로고
    • The intertemporal dynamics of consumer lock-in
    • Zauberman, G. (2003). The intertemporal dynamics of consumer lock-in. Journal of Consumer Research, 30, 405–419. doi:10.1086/378617.
    • (2003) Journal of Consumer Research , vol.30 , pp. 405-419
    • Zauberman, G.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.