Understanding online regret experience using the theoretical lens of flow experience

Computers in Human Behavior

Volumn 57, Issue , 2016, Pages 230-239

  Kaur, Puneet ^a   Dhir, Amandeep ^a,b   Chen, Sufen ^c   Rajala, Risto ^a  

^a AALTO UNIVERSITY   (Finland)

^b UNIVERSITY OF HELSINKI   (Finland)

^c NATIONAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

Adolescent; Cross sectional survey; Facebook online regret; Flow theory; Social networking sites

Indexed keywords

POPULATION STATISTICS; SURVEYS;

ADOLESCENT; CROSS-SECTIONAL SURVEYS; FACEBOOK; FLOW THEORIES; SOCIAL NETWORKING SITES;

SOCIAL NETWORKING (ONLINE);

ADOLESCENT; ATTENTION; CONCEPTUAL FRAMEWORK; FEMALE; GENDER; HUMAN; MAJOR CLINICAL STUDY; MALE; PHYSICIAN; SCIENTIST; THEORETICAL MODEL;

EID: 84957535481     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2015.12.041     Document Type: Article

References (80)

1. R. Agarwal, and E. Karahanna Time flies when you're having fun cognitive absorption and beliefs about information technology usage MIS Quarterly 24 4 2000 665 694
2. M. Bui, A.S. Krishen, and K. Bates Modeling regret effects on consumer Post-Purchase decisions European Journal of Marketing 45 7/8 2011 1069 1090
3. d. boyd, and A. Marwick.The conundrum of visibility youth safety and the internet Journal of Children and Media 3 4 2009 410 419
4. D. boyd, and E. Hargittai Facebook privacy settings: Who cares? first Monday 15 2010 (8)
5. R. Caers, T. De Feyter, M. De Couck, T. Stough, C. Vigna, and C. Du Bois Facebook: a literature review New Media & Society 15 6 2013 982 1002
6. H. Chang, and I. Wang An investigation of user communication behavior in computer mediated environments Computers in Human Behavior 24 5 2008 2336 2356
7. J.T. Child, P.M. Haridakis, and S. Petronio Blogging privacy rule orientations, privacy management, and content deletion practices: the variability of online privacy management activity at different stages of social media use Computers in Human Behavior 28 5 2012 1859 1872
8. J.T. Child, S. Petronio, E.A. Agyeman-Budu, and D.A. Westermann Blog scrubbing: exploring triggers that change privacy rules Computers in Human Behavior 27 5 2011 2017 2027
9. T. Chou, and C. Ting The role of flow experience in cyber-game addiction CyberPsychology and Behavior 6 6 2003 663 675
10. E. Christofides, A. Muise, and S. Desmarais Information disclosure and control on facebook: are they two sides of the same coin or two different processes? CyberPsychology & Behavior 12 3 2009 341 345
11. J. Cohen Statistical power analysis for the behavioral sciences 2nd ed. 1988 Lawrence Erlbaum Associates Hillsdale, NJ
12. Common Sense Media Is social networking Changing Childhood 2009 https://www.commonsensemedia.org/about-us/news/press-releases/is-social-networking-changing-childhood (Last accessed 6.07.15)
13. T. Connolly, and M. Zeelenberg Regret in decision making Current Directions in Psychological Science 11 6 2002 212 216
14. M. Csikszentmihalyi Flow: The Psychology of Optimal Experience 1990 HarperCollins New York pages 336
15. Facebook newsroom. (2015). http://newsroom.fb.com/Key-Facts (Last accessed 21.06.15).
16. Family Online Safety Institute The Online generation gap: Contrasting attitudes and behaviors of parents and teens Retrieved from 2012 http://www.fosi.org/research.html (Last accessed 6.07.15.)
17. J. Fogel, and E. Nehmad Internet social network communities: Risk taking, trust and privacy concerns Computers in Human Behavior 25 1 2009 153 160
18. J.A. Ghani, and S.P. Deshpande Task characteristics and the experience of optimal flow in human-computer interaction The Journal of Psychology 128 4 1994 381 391
19. J.A. Ghani, R. Supnick, and P. Rooney The experience of flow in computer-mediated and in face-to-face groups Proceedings of the Twelfth International Conference on information Systems 1991 229 238 New York
20. E. Gilbert, K. Karahalios, and C. Sandvig The network in the garden: an empirical analysis of social media in rural life Proceedings of CHI 2008 1603 1612 New York
21. C. Giorgetta, A. Grecucci, N. Bonini, G. Coricelli, G. Demarchi, C. Braun, and et al. Waves of regret: a med study of emotion and decision making Neuropsychologia 51 2013 38 51
22. D.L. Hoffman, and T.P. Novak Marketing in Hypermedia computer-mediated environments: conceptual foundations Journal of Marketing 60 3 1996 50 68
23. B. Hofstra, R. Corten, and F.V. Tubergen Who was first on Facebook? determinants of early adoption among adolescents 2015 New Media & Society 1 19
24. M.B. Holbrook The nature of customer value: anaxiology of services in the consumption experience R. Rust, L. Richard, Service quality: New directions in theory and practices 1994 Sage 21 71 Thousand Oaks,CA
25. C.L. Hsu, and H.P. Lu Why do people play on-line games? an extended TAM with social influences and flow experience Information and Management 41 7 2004 853 868
26. M. Huang Designing website attributes to induce experiential encounters Computer in Human Behavior 19 4 2003 425 442
27. T. Hu, and W.J. Kettinger Why people continue to use social networking services: developing a comprehensive model Proceedings, 29th International Conference on information Systems Paris 2008 Paper 89
28. J.J. Inman Regret Regulation: Disentangling self-reproach from learning Journal of Consumer Psychology 17 1 2007 19 24
29. J.J. Inman, S.D. James, and J. Jianmin A Generalized Utility model of disappointment and regret effects on post-choice valuation Marketing Science 16 2 1997 97 111
30. E. Justice Facebook suicide: The end of a virtual life 2007 The Times (Online)
31. Y.S. Kang, S. Hong, and H. Lee Exploring continued online service usage behavior: the roles of self-image congruity and regret Computers in Human Behavior 25 1 2009 111 122
32. M. Koufaris Applying the technology acceptance model and flow theory to online consumer behavior Information Systems Research 13 2 2002 205 223
33. C. Kuhnle, and M. Sinclair Decision mode as an antecedent of flow, motivational interference, and regret Learning and Individual Differences 21 2 2011 239 243
34. I. Lapowsky Why teens are the most Elusive and Valuable customers in Tech 2014 http://www.inc.com/issie-lapowsky/inside-massive-tech-land-grab-teenagers.html (Last accessed on 10.10.15.)
35. M. Laroche, M.R. Habibi, and M.O. Richard TO be or not to be in social media: how brand loyalty is affected by social media? International Journal of Information Management 33 2013 76 82
36. M.C. Lee, and T.R. Tsai What drives people to continue to play online games? an extension of technology model and theory of planned behavior International Journal of Human-Computer Interaction 26 6 2010 601 620
37. K.N. Lemon, T.B. White, and R.S. Winer Dynamic customer relationship management: incorporating future considerations into the service retention decision Journal of Marketing 66 1 2002 1 14
38. A.N. Leontjev Activity, consciousness, and personality 1978 Prentice-Hall Englewood Cliffs, New Jersey
39. K.Y. Lin, and H.P. Lu Why people use social networking sites: an empirical study integrating network externalities and motivation theory Computers in Human Behavior 27 3 2011 1152 1161
40. S. Livingstone Taking risky opportunities in youthful content creation: Teenagers' use of social networking sites for intimacy, privacy and self-expression New Media and Society 10 3 2008 393 411
41. S. Livingstone, and D.R. Brake On the Rapid Rise of social networking sites: new findings and policy implications Children & Society 24 1 2010 75 83
42. M. Madden Privacy management on social media sites Pew Internet Report 2012 http://www.isaca.org/Groups/Professional-English/privacy-data-protection/GroupDocuments/PIP-Privacy%20mgt%20on%20social%20media%20sites%20Feb%202012.pdf (Last accessed 06.07.15)
43. M. Mäntymäki, and K. Riemer Digital natives in social virtual worlds: a multi-method study of gratifications and social influences in Habbo Hotel International Journal of Information Management 34 2 2014 210 220
44. McAfee Tweens, teens and technology Available at 2014: https://cybermumindia.files.wordpress.com/2014/11/ttt-2014-infographic-final.pdf
45. A.,R. McConnell, K.E. Niedermeier, J.M. Leibold, A.G. El-Alayli, P.P. Chin, and N.M. Kuiper What if I find it cheaper someplace else?: a role of prefactual thinking and anticipated regret in consumer behavior Psychology and Marketing 17 4 2000 281 298
46. J. Moon, and Y. Kim Extending the TAM for a world-wide-web context Information and Management 38 4 2001 217 230
47. K. Moore, and J.C. McElroy The influence of personality on Facebook usage, wall postings and regret Computers in Human Behavior 28 1 2012 267 274
48. T.P. Novak, D.L. Hoffman, and Y.F. Yung Modelling the structure of the flow experience among web users Abstract for INFORMS marketing Science and the internet Mini Conference 1998 (MIT)
49. T. Novak, D. Hoffman, and Y. Yung Measuring the customer experience in online environments: a structural modeling approach Marketing Science 19 1 2000 22 42
50. S. Patil, G. Norcie, A. Kapadia, and A.J. Lee Reasons, rewards, regrets: privacy considerations in location sharing as an interactive practice Proceedings of eighth symposium on usable privacy and security 2012 New York, Article 5
51. J. Peluchette, and K. Karl Social networking profiles: an Examination of student attitudes regarding use and appropriateness of content CyberPsychology & Behavior 11 1 2008 95 97
52. J. Piaget Science of education and the psychology of the child 1970 Orion Press New York
53. R. Pieters, and M. Zeelenberg A theory of regret regulation 1.1 Journal of Consumer Psychology 17 1 2007 29 35
54. M. Poll Nearly one in five internet users regret online behavior 2011 Marist Institute for Public Opinion http://maristpoll.marist.edu/722-nearly-one-in-five-internet-users-regret-online-behavior/ (Last accessed 06.07.15)
55. M. Sleeper, R. Balebako, S. Das, A. McConohy, J. Wiese, and L.F. Cranor The post that wasn't: exploring self-censorship on facebook Proceedings of Conference of computer supported Cooperative work 2013 793 802 New York
56. M. Sleeper, J. Cranshaw, P.G. Kelley, B. Ur, A. Acquisti, L.F. Cranor, and et al. "I read my twitter the next morning and was astonished": a conversational perspective on twitter regrets Proceedings of the SIGCHI conference on human factors in computing Systems 2013 3277 3286 New York
57. D. Smahel, and M.F. Wright The meaning of online problematic situations for children London: EU Kids Online, LSE, paper 94 Results of qualitative crosscultural investigation in nine European countries 2014 http://eprints.lse.ac.uk/56972/
58. Statista Leading countries based on number of Facebook users as of May 2014 (in millions) 2014 http://www.statista.com/statistics/268136/top-15-countries-based-on-number-offacebook-users/ (Last accessed on 25.05.15)
59. S. Stern Regretted online self-presentations: U.S. college students' recollections and reflections Journal of Children and Media 9 2 2015 248 265
60. S. Su, R. Chen, and P. Zhao The impact of size of self-generated consideration set on post-choice regret Advances in Consumer Research 35 2008 805 807
61. Y. Sun, L. Liu, X. Peng, Y. Dong, and S.J. Barnes Understanding Chinese users' continuance intention toward online social networks: an integrative theoretical model Electronic Markets 2013 1 10
62. K.A. Taylor A regret theory approach to assessing consumer satisfaction Marketing Letters 8 2 1997 229 238
63. The Economic Times India to have the largest number of facebook users on Mobile by 2017: Report 2015 http://economictimes.indiatimes.com/magazines/panache/india-to-have-thelargest-number-of-facebook-users-on-mobile-by-2017-report/articleshow/45978668.cms (Last accessed on 25.05.15)
64. M. Tsiros, and V. Mittal Regret: a model of its antecedents and consequences in consumer decision making Journal of Consumer Research 26 4 2000 401 417
65. J. Tucker Social networking has hidden dangers for teens San Franscisco Chronicle. Retrieved from 2009 http://www.sfgate.com/news/article/Social-networking-hashidden-dangers-for-teens-3289805.php
66. P.M. Valkenburg, and J. Peter Social consequences of the internet for adolescents - a decade of research Current Directions in Psychological Science 18 1 2009 1 5
67. Y. Wang, S. Komanduri, P. Leon, G. Norcie, A. Acquisti, and L. Cranor I regretted the minute I pressed share: a qualitative study of regrets on Facebook 7th symposium on usable privacy and security 2011 (Pittsburgh, USA)
68. J. Webster, L.K. Trevino, and L. Ryan The dimensionality and correlates of flow in human-computer interactions Computers in Human Behavior 9 1993 411 426
69. R.E. Wilson, S.D. Gosling, and L.T. Graham A review of facebook research in the social sciences Perspectives of Psychological Science 7 3 2012 203 220
70. H. Wu An integrated framework of SNS users' motivations Proceedings of fifteenth americas conference on information systems 2009 San Francisco, California, Paper 379
71. H.-L. Wu, and J.-W. Wang An empirical study of flow experiences in social network sites Proceedings of Pacific Asia conference on information systems 2011 Brisbane, Paper 215
72. Y. Wu, Z. Wang, K. Chang, and Y. Xu Why people stick to play social network site based entertainment applications: design factors and flow theory perspective Proceedings of Pacific Asia conference on information Systems 2010 Taipei, paper 102
73. J.-M. Xu, B. Burchfiel, X. Zhu, and A. Bellmore An examination of regret in bullying tweets Proceedings of Conference of the North American Chapter of the Association for Computational Linguistics: human Language Technologies 2013 697 702 Athlanta, Georgia
74. Yahoo Yahoo! 2011 online safety survey Retrieved from 2011 http://epsolution.zenfs.com/wpprod/14/2011/10/Yahoo-2011-Online-Safety-Report-short-version.pdf (Last accessed on 06.07.15.)
75. M. Zeelenberg Anticipated regret, expected feedback and behavioral decision making Journal of Behavioral Decision Making 12 1999 93 106
76. M. Zeelenberg, and R. Pieters Looking backward with an eye on the future: propositions towards a theory of regret regulation L.J. Sanna, E.C. Chang, Jugements over time: The interplay of thoughts, feelings, and behaviors 2006 Oxford University Press New York, NY 210 229
77. M. Zeelenberg, and R. Pieters A theory of regret regulation 1.0 Journal of Consumer Psychology 17 1 2007 3 18
78. M. Zeelenberg, W.W. van Dijk, and A.S.R. Manstead Reconsidering the relation between regret and Responsibility Organizational Behavior and Human Decision Processes 74 3 1998 254 272
79. M. Zeelenberg, W.W. van Dijk, J. van der Pligt, A.S.R. Manstead, P. van Empelen, and D. Reinderman Emotional reactions to the outcomes of decisions: the role of counterfactual thought in the experience of regret and the disappointment Organizational Behavior and Human Decision Processes 75 2 1998 117 141
80. T. Zhou, H. Li, and Y. Liu The effect of flow experience on mobile SNS users' loyalty Industrial Management & Data Systems 110 6 2010 930 946