Outsourcing careers: Western theories in an Indian context

The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry

Volumn , Issue , 2009, Pages 182-216

  Cohen, Laurie ^a   El Sawad, Amal ^a   Arnold, John ^a  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84950118153     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4135/9788132101260.n8     Document Type: Chapter

References (63)

1. Arnold, J. and L.Cohen. 2008. 'The Psychology of Careers in Industrial-Organizational Settings: A Critical But Appreciative Analysis', in G.P.Hodgkinson and J.K.Ford (ed.), International Review of Industrial/Organizational Psychology, Vol. 23, pp. 1-44. Chichester: Wiley.
2. Arora, A., A.Arunachalam, J.Asundi, and R.Fernandes. 2001. 'The Indian Software Services Industry', Research Policy, 30(8): 1267-87. doi:10.1016/S0048-7333(00)00148-7 http://dx.doi.org/10.1016/S0048-7333%2800%2900148-7
3. Arora, A. and S.Athreye. 2002. 'The Software Industry and India's Economic Development', Information Economics and Policy, 14(2): 252-73. doi:10.1016/S0167-6245(01)00069-5 http://dx.doi.org/10.1016/S0167-6245%2801%2900069-5
4. Arora, A. and A.Gambardella. 2005. 'The Globalization of the Software Industry: Perspectives and Opportunities for Developed and Developing Countries', National Bureau of Economic Research (NBER), Innovation Policy and the Economy, 5(1):1-32.
5. Arthur, M.B., S.N.Khapova, and C.P.M.Wilderom. 2005. 'Career Success in a Boundaryless Career World', Journal of Organizational Behavior, 26: 177-202. doi:10.1002/job.290 http://dx.doi.org/10.1002/job.290
6. Arthur, M.B. and D.Rousseau (ed.). 1996. The Boundaryless Career: A New Employment Principle for a New Organizational Era. Oxford: Oxford University Press.
7. Arthur, M.B., K.Inkson, and J.Pringle. 1999. The New Careers. London: Sage. doi:10.4135/9781446218327 http://dx.doi.org/10.4135/9781446218327
8. Baruch, Y. and P.S.Budhwar. 2006. 'A Comparative Study of Career Practices for Management Staff in Britain and India', International Business Review, 15: 84-101. doi:10.1016/j.ibusrev.2005.11.001 http://dx.doi.org/10.1016/j.ibusrev.2005.11.001
9. Baruch, Y.2006. 'Career Development in Organizations and Beyond: Balancing Traditional and Contemporary Views', Human Resource Management Review, 16: 25-138. doi:10.1016/j.hrmr.2006.03.002 http://dx.doi.org/10.1016/j.hrmr.2006.03.002
10. Bevelenader, P. and J.Veenman. 2004. 'Variation in Perspective: The Employment Success of Minority Ethnic Males in the Netherlands, 1988-2002', International Migration, 42(4): 35-64. doi:10.1111/j.0020-7985.2004.00294.x http://dx.doi.org/10.1111/j.0020-7985.2004.00294.x
11. Briscoe, J.P. and D.T.Hall. 2006. 'The Interplay of Boundarylessness and Protean Careers: Combinations and Implications', Journal of Vocational Behavior, 69: 4-18. doi:10.1016/j.jvb.2005.09.002 http://dx.doi.org/10.1016/j.jvb.2005.09.002
12. Bryman, A.2004. Social Research Methods. Oxford: Oxford University Press.
13. Carmeli, A.2005. 'Perceived External Prestige, Affective Commitment, and Citizenship Behaviors', Organization Studies, 26: 443-64. doi:10.1177/0170840605050875 http://dx.doi.org/10.1177/0170840605050875
14. Cascio, W.F. and P.Wynn. 2004. 'Managing a Downsizing Process', Human Resource Management, 43: 425-36. doi:10.1002/hrm.20034 http://dx.doi.org/10.1002/hrm.20034
15. Chenevert, D. and M.Tremblay. 2002. 'Managerial Success in Canadian Organizations: Is Gender a Determinant?', International Journal of Human Resource Management, 13: 920-41. doi:10.1080/09585190210134282 http://dx.doi.org/10.1080/09585190210134282
16. Cohen, L. and A.El-Sawad. 2007. 'Lived Experiences of Offshoring: An Examination of UK and Indian Financial Service Employees' Accounts of Themselves and One Another', Human Relations, 60(8): 1235-60. doi:10.1177/0018726707081662 http://dx.doi.org/10.1177/0018726707081662
17. Collin, A.2006. 'Conceptualizing the Family Friendly Career: The Contribution of Career Theories and a Systems Approach', British Journal of Guidance and Counselling, 34: 295-308. doi:10.1080/03069880600769225 http://dx.doi.org/10.1080/03069880600769225
18. Collin, A. and R.Young (ed.). 2000. The Future of Career. Cambridge: Cambridge University Press. doi:10.1017/CBO9780511520853 http://dx.doi.org/10.1017/CBO9780511520853
19. DeFillippi, R. and M.B.Arthur. 1996. 'Boundaryless Contexts and Careers: A Competency-based Perspective', in M.B.Arthur and D.M.Rousseau (eds), The Boundaryless Career: A New Employment Principle for a New Organizational Era, pp. 116-31. Oxford: Oxford University Press.
20. Dossani, R. and M.Kenney. 2003. 'Went for Cost, Stayed for Quality? Moving the Back Office to India', Asia Pacific Research Centre Working Paper, Stanford, CA, USA. Available online at: http://APARC.stanford.edu.
21. Dossani, R. and M.Kenney. 2007. 'The Next Wave of Globalization: Relocation Service Provision to India', World Development, 35(5): 772-91. doi:10.1016/j.worlddev.2006.09.014 http://dx.doi.org/10.1016/j.worlddev.2006.09.014
22. El-Sawad, A., L.Cohen, and P.Ackers. 2006. 'Critical Perspectives on Careers and Family-friendly Policies: Introduction to the Symposium', British Journal of Guidance and Counselling, 34: 273-78. doi:10.1080/03069880600769019 http://dx.doi.org/10.1080/03069880600769019
23. Feldman, D.C.2006. 'Toward a New Taxonomy for Understanding the Nature and Consequences of Contingent Employment', Career Development International, 11: 28-47. doi:10.1108/13620430610642363 http://dx.doi.org/10.1108/13620430610642363
24. Feldman, D.C., C.R.Leana, and M.C.Bolino. 2002. 'Underemployment and Relative Deprivation Among Re-employed Executives', Journal of Occupational and Organizational Psychology, 75: 251-471. doi:10.1348/096317902321119682 http://dx.doi.org/10.1348/096317902321119682
25. Friedman, T.2005. The World is Flat. The Globalized World in the 21st Century. New York: Penguin Books.
26. Grandey, A. A., B.Cordiero, and A.C.Crouter. 2005. 'A Longitudinal and Multi-source Test of the Work Family Conflict and Job Satisfaction Relationship', Journal of Occupational and Organizational Psychology, 78: 305-23. doi:10.1348/096317905X26769 http://dx.doi.org/10.1348/096317905X26769
27. Greenhaus, J. H. and G.N.Powell. 2006. 'When Work and Family are Allies: A Theory of Work-Family Enrichment', Academy of Management Review, 31: 72-92. doi:10.5465/AMR.2006.19379625 http://dx.doi.org/10.5465/AMR.2006.19379625
28. Guest, D.2004. 'The Psychology of the Employment Relationship: An Analysis Based on the Psychological Contract', Applied Psychology: An International Review, 53: 541-55. doi:10.1111/j.1464-0597.2004.00187.x http://dx.doi.org/10.1111/j.1464-0597.2004.00187.x
29. Hakim, C.2006. 'Women, Careers and Work-Life Preferences', British Journal of Guidance and Counselling, 34: 279-94. doi:10.1080/03069880600769118 http://dx.doi.org/10.1080/03069880600769118
30. Hall, D.T.2002. Careers In and Out of Organizations. Glenview: Scott, Foresman.
31. Hall, D.T.2004. 'The Protean Career: A Quarter Century Journey', Journal of Vocational Behavior, 65: 1-13. doi:10.1016/j.jvb.2003.10.006 http://dx.doi.org/10.1016/j.jvb.2003.10.006
32. Hammersley, M. and P.Atkinson. 1995. Ethnography: Principles in Practice, second edition. London: Routledge.
33. Hellgren, J. and M.Sverke. 2003. 'Does Job Insecurity Lead to Impaired Well-being or Vice Versa? Estimation of Cross-Lagged Effects Using Latent Variable Modeling', Journal of Organizational Behavior, 24: 215-36. doi:10.1002/job.184 http://dx.doi.org/10.1002/job.184
34. Herriot, P. and C.Pemberton. 1995. New Deals: The Revolution in Managerial Careers. London: Wiley.
35. Heslin, P.A.2005. 'Conceptualizing and Evaluating Career Success', Journal of Organizational Behavior, 22: 223-47.
36. Hirsch, P.M. and M.Shanley. 1996. 'The Rhetoric of Boundaryless-or, How the Newly Empowered Managerial Class Bought into its Own Marginalization', in M.B.Arthur and D.M.Rousseau (ed.), The Boundaryless Career: A New Employment Principle for a New Organizational Era, pp. 218-34. Oxford: Oxford University Press.
37. Jacoby, S.M.1999. 'Are Career Related Jobs Headed for Distinction?', California Management Review, 42: 123-45. doi:10.2307/41166022 http://dx.doi.org/10.2307/41166022
38. Judge, T.A., J.Kammeyer-Mueller, and R.D.Bretz. 2004. 'A Longitudinal Model of Sponsorship and Career Success: A Study of Industrial-Organizational Psychologists', Personnel Psychology, 57: 271-303. doi:10.1111/j.1744-6570.2004.tb02492.x http://dx.doi.org/10.1111/j.1744-6570.2004.tb02492.x
39. Kanter, R.M.1989. 'Careers and the Wealth of Nations: A Macro Perspective on the Structure and Implications of Career Forms', in M.B.Arthur, D.T.Hall and B.S.Lawrence (eds), Handbook of Career Theory, pp. 506-28. Cambridge: Cambridge University Press. doi:10.1017/CBO9780511625459.029 http://dx.doi.org/10.1017/CBO9780511625459.029
40. Kenny, E.J. and R.B.Briner. 2007. 'Ethnicity and Behaviour in Organizations: A Review of British Research', Journal of Occupational and Organizational Psychology, 80: 437-57. doi:10.1348/096317906X156313 http://dx.doi.org/10.1348/096317906X156313
41. King, N.2004. 'Using Interviews in Qualitative Research', in C.Cassell and G.Symon (eds), Essential Guide to Qualitative Methods in Organizational Research, pp. 11-22. London: Sage.
42. Kvale, S.1996. Interviews. London: Sage.
43. Lau, V.P., M.A.Shaffer, and K.Au. 2007. 'Entrepreneurial Career Success from a Chinese Perspective: Conceptualization, Operationalization and Validation', Journal of International Business Studies, 38: 26-146. doi:10.1057/palgrave.jibs.8400252 http://dx.doi.org/10.1057/palgrave.jibs.8400252
44. Lewis, S., R.Gambles, and R.Rapaport. 2007. 'The Constraints of a "Work-Life Balance" Approach: An International Perspective', International Journal of Human Resource Management, 13: 360-73.
45. Lips-Wiersma, J. and J.McMorland. 2006. 'Finding Meaning and Purpose in Boundaryless Careers: A Framework for Study and Practice', Journal of Humanistic Psychology, 46: 147-67. doi:10.1177/0022167805283776 http://dx.doi.org/10.1177/0022167805283776
46. Mehta, A., A.Armenakis, N.Mehta, and F.Irani. 2006. 'Challenges and Opportunities of Business Process Outsourcing in India', Journal of Labor Research, 27(3): 323-38. doi:10.1007/s12122-006-1026-8 http://dx.doi.org/10.1007/s12122-006-1026-8
47. Mignonac, K., O.Herrbach, and S.Guerrero. 2006. 'The Interactive Effects of Perceived External Prestige and Need for Organizational Identification on Turnover Intentions', Journal of Vocational Behavior, 69: 477-93. doi:10.1016/j.jvb.2006.05.006 http://dx.doi.org/10.1016/j.jvb.2006.05.006
48. Mirvis, P.H. and D.T.Hall. 1996. 'The New Protean Career: Psychological Success and the Path with a Heart', in D.T.Hall and associates, The Career is Dead, Long Live the Career: A Relational Approach to Careers, 237-55. San Francisco: Jossey-Bass.
49. Mishra, P.2006. Temptations of the West. How to be Modern in India, Pakistan and Beyond. London: Picador.
50. National Association of Software and Service Companies (NASSCOM). 2007. Available online at http://www.nasscom.in/Default.aspx
51. Nippert-Eng, C.E.1995. Home and Work. Chicago: University of Chicago Press.
52. Noon, M. and P.Blyton. 2002. The Realities of Work, second edition. London: Palgrave.
53. Ng, T., L.T.Eby, K.L.Sorenson, and D.C.Feldman. 2005. 'Predictors of Objective and Subjective Career Success: A Meta Analysis', Personnel Psychology, 58: 367-408. doi:10.1111/j.1744-6570.2005.00515.x http://dx.doi.org/10.1111/j.1744-6570.2005.00515.x
54. Pringle, J. and M.Mallon. 2003. 'Challenges for the Boundaryless Career Odyssey', International Journal of Human Resource Management, 14: 839-53. doi:10.1080/0958519032000080839 http://dx.doi.org/10.1080/0958519032000080839
55. Ramesh, B.2004. '"Cyber Coolies" in BPO. Insecurities and Vulnerabilities of Non-Standard Work', Economic and Political Weekly, 31 January. Available online at: http://www.epw.org.in
56. Ranzijn, R., E.Carson, A.H.Winefield, and D.Price. 2006. 'On the Scrap Heap at 45: The Human Impact of Mature-aged Unemployment', Journal of Occupational and Organizational Psychology, 79: 467-79. doi:10.1348/096317905X66828 http://dx.doi.org/10.1348/096317905X66828
57. Sennett, R.1998. The Corrosion of Character. The Personal Consequences of Work in New Capitalism. London: Norton.
58. Storey, J.2000. ' "Fracture Lines" in the Career Environment', in A.Collin and R.A.Young (eds), The Future of Career. Cambridge: Cambridge University Press.
59. Sturges, J.1999. 'What it Means to Succeed: Personal Conceptions of Career Success Held by Male and Female Managers at Different Ages', British Journal of Management, 10: 239-52. doi:10.1111/1467-8551.00130 http://dx.doi.org/10.1111/1467-8551.00130
60. Sullivan, S. and M.B.Arthur. 2006. 'The Evolution of the Boundaryless Career Concept: Examining Physical and Psychological Mobility', Journal of Vocational Behavior, 69: 9-29. doi:10.1016/j.jvb.2005.09.001 http://dx.doi.org/10.1016/j.jvb.2005.09.001
61. Taylor, P. and P.Bain. 2005. '"India Calling to Far Away Towns": The Call Centre Labour Process and Globalization', Work, Employment and Society, 2005, 19(2): 261-82. doi:10.1177/0950017005053170 http://dx.doi.org/10.1177/0950017005053170
62. Walsh, J. and S.Deery. 2006. 'Refashioning Organizational Boundaries: Outsourcing Customer Service Work', Journal of Management Studies, 43(4): 557-82. doi:10.1111/j.1467-6486.2006.00601.x http://dx.doi.org/10.1111/j.1467-6486.2006.00601.x
63. Weber, M.2003. The Protestant Ethic and the Spirit of Capitalism. New York: Dover Publications.