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Volumn 35, Issue 5, 2007, Pages 772-791

The Next Wave of Globalization: Relocating Service Provision to India

Author keywords

Asia; India; offshoring; outsourcing; services

Indexed keywords

DEVELOPING WORLD; ECONOMIC DEVELOPMENT; ECONOMIC GROWTH; EXPORT; GLOBALIZATION; MARKET SYSTEM; SERVICE PROVISION; SMALL SCALE INDUSTRY; SOFTWARE;

EID: 34247123147     PISSN: 0305750X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.worlddev.2006.09.014     Document Type: Article
Times cited : (197)

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