Preliminary dimensions for a quality model of electronic local government services;Dimensões preliminares para um modelo de qualidade de serviços de Governo Eletrónico Local

2015 10th Iberian Conference on Information Systems and Technologies, CISTI 2015

Volumn , Issue , 2015, Pages

  Sá, Filipe ^a,b   Rocha, Álvaro ^c   Cota, Manuel Pérez ^a  

^a UNIVERSITY OF VIGO   (Spain)

^b CMP   (Portugal)

^c UNIVERSITY OF COIMBRA   (Portugal)

Author keywords

E Government; E Service; Local Government; Public Administration; Service Quality

Indexed keywords

GOVERNMENT DATA PROCESSING; INFORMATION SERVICES; INFORMATION SYSTEMS; PUBLIC ADMINISTRATION; QUALITY OF SERVICE;

E- SERVICES; E-GOVERNMENTS; LITERATURE REVIEWS; LOCAL E GOVERNMENTS; LOCAL GOVERNMENT; LOCAL GOVERNMENT SERVICES; SERVICE QUALITY; SERVICE QUALITY EVALUATION;

QUALITY CONTROL;

EID: 84943302932     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/CISTI.2015.7170506     Document Type: Conference Paper

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