What is electronic government service quality?

19th European Conference on Information Systems, ECIS 2011

Volumn , Issue , 2011, Pages

  Srivastava, Shirish C ^a   Teo, Thompson S H ^b   Nishant, Rohit ^b  

^a HEC PARIS   (France)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

E government; Satisfaction; SERVQUAL

Indexed keywords

DIMENSIONS OF SERVICE QUALITY; E-GOVERNMENT; ELECTRONIC GOVERNMENT; EMPIRICAL RESEARCH; SATISFACTION; SERVICE DELIVERY; SERVICE QUALITY; SERVQUAL; SIGNIFICANT IMPACTS; SINGAPORE; THEORETICAL FRAMEWORK; USER SATISFACTION;

GOVERNMENT DATA PROCESSING; INFORMATION SYSTEMS; WEBSITES;

QUALITY OF SERVICE;

EID: 84870638085     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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