Quality evaluation of e-government public service

International Conference on Management and Service Science, MASS 2011

Volumn , Issue , 2011, Pages

  Huai, Jinmei ^a  

^a EAST CHINA JIAOTONG UNIVERSITY   (China)

Author keywords

E government; Public service; Quality evaluation; Service quality; SERVQUAL

Indexed keywords

E-GOVERNMENT; PUBLIC SERVICES; QUALITY EVALUATION; SERVICE QUALITY; SERVQUAL;

GOVERNMENT DATA PROCESSING; MANAGEMENT SCIENCE; MEASUREMENTS; QUALITY CONTROL; QUALITY OF SERVICE;

PUBLIC POLICY;

EID: 80052881649     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICMS.2011.5999011     Document Type: Conference Paper

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