Measuring hotel performance using the balanced scorecard: A theoretical construct development and its empirical validation

International Journal of Hospitality Management

Volumn 51, Issue , 2015, Pages 105-114

  Elbanna, Said ^a   Eid, Riyad ^b,d   Kamel, Hany ^a,c  

^a QATAR UNIVERSITY   (Qatar)

^b UNITED ARAB EMIRATES UNIVERSITY   (United Arab Emirates)

^c Tanta University   (Egypt)

^d Cairo University   (Egypt)

Author keywords

Balanced scorecard (BSC); Hospitality; Hotel performance; Organizational performance; Performance measurement; Scale development

Indexed keywords

EID: 84941642800     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2015.09.004     Document Type: Article

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