메뉴 건너뛰기




Volumn 65, Issue 3, 2010, Pages 46-69

A metaanalysis of hotel performance. Continental or worldwide style?

Author keywords

Hotel and catering industry; Performance criteria; Performance measurement (quality); Research methods

Indexed keywords


EID: 84993099402     PISSN: 16605373     EISSN: 17598451     Source Type: Journal    
DOI: 10.1108/16605371011083521     Document Type: Article
Times cited : (28)

References (93)
  • 2
    • 84952510148 scopus 로고
    • The effect of marketing orientation on company performance in the service sector. A comparative study of the hotel industry in Hong Kong and New Zealand
    • Au, K. and Tse, C. (1995), “The effect of marketing orientation on company performance in the service sector. A comparative study of the hotel industry in Hong Kong and New Zealand”, Journal of International Consumer Marketing, Vol. 8, pp. 77-87.
    • (1995) Journal of International Consumer Marketing , vol.8 , pp. 77-87
    • Au, K.1    Tse, C.2
  • 3
    • 3042820561 scopus 로고    scopus 로고
    • Stochastic cost frontier in the Portuguese hotel industry
    • Barros, C.P.A. (2004), “Stochastic cost frontier in the Portuguese hotel industry”, Tourism Economics, Vol. 10 No. 2, pp. 177-192.
    • (2004) Tourism Economics , vol.10 , Issue.2 , pp. 177-192
    • Barros, C.P.A.1
  • 4
    • 16244392407 scopus 로고    scopus 로고
    • Measuring efficiency in the hotel sector
    • Barros, C.P.A. (2005), “Measuring efficiency in the hotel sector”, Annals of Tourism Research, Vol. 32 No. 2, pp. 456-477.
    • (2005) Annals of Tourism Research , vol.32 , Issue.2 , pp. 456-477
    • Barros, C.P.A.1
  • 5
  • 6
    • 38149148048 scopus 로고
    • Use of macroeconomic variables to evaluate selected hospitality stock returns in the U.S
    • Barrows, C.W. and Naka, A. (1994), “Use of macroeconomic variables to evaluate selected hospitality stock returns in the U.S.”, International Journal of Hospitality Management, Vol. 13 No. 2, pp. 119-128.
    • (1994) International Journal of Hospitality Management , vol.13 , Issue.2 , pp. 119-128
    • Barrows, C.W.1    Naka, A.2
  • 7
    • 0031287584 scopus 로고    scopus 로고
    • Love thy neighbor? Differentiation and agglomeration in the Manhattan hotel industry, 1898-1990
    • Baum, J.A.C. and Haveman, H.A. (1997), “Love thy neighbor? Differentiation and agglomeration in the Manhattan hotel industry, 1898-1990”, Administrative Science Quarterly, Vol. 42 No. 2, pp. 304-338.
    • (1997) Administrative Science Quarterly , vol.42 , Issue.2 , pp. 304-338
    • Baum, J.A.C.1    Haveman, H.A.2
  • 8
    • 84934561514 scopus 로고
    • Localized competition and organizational failure in the Manhattan hotel industry, 1898-1990
    • Baum, J.A.C. and Mezias, S.J. (1992), “Localized competition and organizational failure in the Manhattan hotel industry, 1898-1990”, Administrative Science Quarterly, Vol. 37 No. 4, pp. 580-604.
    • (1992) Administrative Science Quarterly , vol.37 , Issue.4 , pp. 580-604
    • Baum, J.A.C.1    Mezias, S.J.2
  • 9
    • 84996210272 scopus 로고    scopus 로고
    • Performance measurement in small motels in Australia
    • Bergin-Seers, S. and Jago, L. (2007), “Performance measurement in small motels in Australia”, Tourism and Hospitality Research, Vol. 7 No. 2, pp. 144-155.
    • (2007) Tourism and Hospitality Research , vol.7 , Issue.2 , pp. 144-155
    • Bergin-Seers, S.1    Jago, L.2
  • 12
    • 0025497236 scopus 로고
    • Determinants of financial performance: a meta-analysis
    • Capon, N., Farley, J. and Hoenig, S. (1990), “Determinants of financial performance: a meta-analysis”, Management Science, Vol. 36 No. 10, pp. 1143-59.
    • (1990) Management Science , vol.36 , Issue.10 , pp. 1143-1159
    • Capon, N.1    Farley, J.2    Hoenig, S.3
  • 13
    • 84989078889 scopus 로고
    • Measuring strategic performance
    • Chakravarthy, B. (1986), “Measuring strategic performance”, Strategic Management Journal, Vol. 7 No. 5, pp. 437-458.
    • (1986) Strategic Management Journal , vol.7 , Issue.5 , pp. 437-458
    • Chakravarthy, B.1
  • 14
    • 34249095555 scopus 로고    scopus 로고
    • The effect of environment risk, corporate strategy, and capital structure on firm performance: an empirical investigation of restaurant firms
    • Chathoth, P.K. and Olsen, M.D. (2007), “The effect of environment risk, corporate strategy, and capital structure on firm performance: an empirical investigation of restaurant firms”, International Journal of Hospitality Management, Vol. 26 No. 3, pp. 502-516.
    • (2007) International Journal of Hospitality Management , vol.26 , Issue.3 , pp. 502-516
    • Chathoth, P.K.1    Olsen, M.D.2
  • 15
    • 34548262356 scopus 로고    scopus 로고
    • Applying the stochastic frontier approach to measure hotel managerial efficiency in Taiwan
    • Chen, C.F. (2007), “Applying the stochastic frontier approach to measure hotel managerial efficiency in Taiwan”, Tourism Management, Vol. 28 No. 3, pp. 696-702.
    • (2007) Tourism Management , vol.28 , Issue.3 , pp. 696-702
    • Chen, C.F.1
  • 16
    • 33748706544 scopus 로고    scopus 로고
    • Interactions between business conditions and financial performance of tourism firms: evidence from China and Taiwan
    • Chen, M.H. (2007), “Interactions between business conditions and financial performance of tourism firms: evidence from China and Taiwan”, Tourism Management, Vol. 28 No. 1, pp. 188-203.
    • (2007) Tourism Management , vol.28 , Issue.1 , pp. 188-203
    • Chen, M.H.1
  • 17
    • 17644416040 scopus 로고    scopus 로고
    • The impact of macroeconomic and non-macroeconomic forces on hotel stock returns
    • Chen, M.H., Kim, W.G. and Kim, H.J. (2005), “The impact of macroeconomic and non-macroeconomic forces on hotel stock returns”, International Journal of Hospitality Management, Vol. 24 No. 2, pp. 243-258.
    • (2005) International Journal of Hospitality Management , vol.24 , Issue.2 , pp. 243-258
    • Chen, M.H.1    Kim, W.G.2    Kim, H.J.3
  • 18
    • 33751176281 scopus 로고    scopus 로고
    • The impact of the SARS outbreak on Taiwanese hotel stock performance: an event-study approach
    • Chen, M.S., Jang, S.C. and Kim, W.G. (2007), “The impact of the SARS outbreak on Taiwanese hotel stock performance: an event-study approach”, International Journal of Hospitality Management, Vol. 26 No. 1, pp. 200-212.
    • (2007) International Journal of Hospitality Management , vol.26 , Issue.1 , pp. 200-212
    • Chen, M.S.1    Jang, S.C.2    Kim, W.G.3
  • 20
    • 0038253710 scopus 로고    scopus 로고
    • An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers
    • Chu, R.K.S. and Choi, T. (2000), “An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers”, Tourism Management, Vol. 21 No. 4, pp. 363-377.
    • (2000) Tourism Management , vol.21 , Issue.4 , pp. 363-377
    • Chu, R.K.S.1    Choi, T.2
  • 21
    • 0034127773 scopus 로고    scopus 로고
    • Hotel room rate pricing strategy for market share in oligopolistic competition – eight-year longitudinal study of super deluxe hotels in Seoul
    • Chung, K.Y. (2000), “Hotel room rate pricing strategy for market share in oligopolistic competition – eight-year longitudinal study of super deluxe hotels in Seoul”, Tourism Management, Vol. 21 No. 2, pp. 135-145.
    • (2000) Tourism Management , vol.21 , Issue.2 , pp. 135-145
    • Chung, K.Y.1
  • 22
    • 0037365660 scopus 로고    scopus 로고
    • Developing a performance indicator for hotel websites
    • Chung, T. and Law, R. (2003), “Developing a performance indicator for hotel websites”, International Journal of Hospitality Management, Vol. 22 No. 1, pp. 119-125.
    • (2003) International Journal of Hospitality Management , vol.22 , Issue.1 , pp. 119-125
    • Chung, T.1    Law, R.2
  • 23
    • 0041867583 scopus 로고    scopus 로고
    • Agglomeration effects and performance: a test on the Texas lodging industry
    • Chung, W. and Kalnins, A. (2001), “Agglomeration effects and performance: a test on the Texas lodging industry”, Strategic Management Journal, Vol. 22 No. 10, pp. 969-988.
    • (2001) Strategic Management Journal , vol.22 , Issue.10 , pp. 969-988
    • Chung, W.1    Kalnins, A.2
  • 24
    • 33746328346 scopus 로고    scopus 로고
    • Strategic groups in the hospitality industry: intergroup and intragroup performance differences in Alicante
    • Claver-Cortés, E., Molina-Azorìn, J.F. and Pereira-Moliner, J. (2006), “Strategic groups in the hospitality industry: intergroup and intragroup performance differences in Alicante”, Spain, Tourism Management, Vol. 27 No. 6, pp. 1101-16.
    • (2006) Spain, Tourism Management , vol.27 , Issue.6 , pp. 1101-1116
    • Claver-Cortés, E.1    Molina-Azorìn, J.F.2    Pereira-Moliner, J.3
  • 27
    • 0032935243 scopus 로고    scopus 로고
    • Industrial organization. The UK hotel sector
    • Davis, B. (1999), “Industrial organization. The UK hotel sector”, Annals of Tourism Research, Vol. 26 No. 2, pp. 294-311.
    • (1999) Annals of Tourism Research , vol.26 , Issue.2 , pp. 294-311
    • Davis, B.1
  • 28
    • 0034134715 scopus 로고    scopus 로고
    • Implementing a balanced-scorecard approach to managing hotel operations
    • Denton, G.A. and White, B. (2000), “Implementing a balanced-scorecard approach to managing hotel operations”, Cornell Hotel and Restaurant Administration Quarterly, Vol. 41 No. 1, pp. 94-107.
    • (2000) Cornell Hotel and Restaurant Administration Quarterly , vol.41 , Issue.1 , pp. 94-107
    • Denton, G.A.1    White, B.2
  • 29
  • 30
    • 0032710130 scopus 로고    scopus 로고
    • Destination place planning and design
    • Dredge, D. (1999), “Destination place planning and design”, Annals of Tourism Research, Vol. 26 No. 4, pp. 772-791.
    • (1999) Annals of Tourism Research , vol.26 , Issue.4 , pp. 772-791
    • Dredge, D.1
  • 31
    • 0025930128 scopus 로고
    • The performance measurement manifesto
    • Eccles, R.G. (1991), “The performance measurement manifesto”, Harvard Business Review, Vol. 69 No. 1, pp. 131-7.
    • (1991) Harvard Business Review , vol.69 , Issue.1 , pp. 131-137
    • Eccles, R.G.1
  • 32
    • 0347534223 scopus 로고    scopus 로고
    • The best of times, the worst of times: differences in hotel performance following 9/11
    • Enz, C.A. and Canina, L. (2002), “The best of times, the worst of times: differences in hotel performance following 9/11”, Cornell Hotel and Restaurant Administration Quarterly, Vol. 43 No. 5, pp. 41-52.
    • (2002) Cornell Hotel and Restaurant Administration Quarterly , vol.43 , Issue.5 , pp. 41-52
    • Enz, C.A.1    Canina, L.2
  • 33
  • 34
    • 22544487513 scopus 로고    scopus 로고
    • Assessing the balanced scorecard as a management tool for hotels
    • Evans, N. (2005), “Assessing the balanced scorecard as a management tool for hotels”, International Journal of Contemporary Hospitality Management, Vol. 17 No. 5, pp. 376-390.
    • (2005) International Journal of Contemporary Hospitality Management , vol.17 , Issue.5 , pp. 376-390
    • Evans, N.1
  • 36
    • 0034989760 scopus 로고    scopus 로고
    • Strategic success in winter sports destinations: a sustainable value creation perspective
    • Flagestad, A. and Hope, C.A. (2001), “Strategic success in winter sports destinations: a sustainable value creation perspective”, Tourism Management, Vol. 22 No. 5, pp. 445-461.
    • (2001) Tourism Management , vol.22 , Issue.5 , pp. 445-461
    • Flagestad, A.1    Hope, C.A.2
  • 37
    • 84965925413 scopus 로고
    • Tracking the critical success factors for hotel companies
    • Geller, A.N. (1985), “Tracking the critical success factors for hotel companies”, Cornell Hotel and Restaurant Administration Quarterly, Vol. 25 No. 4, pp. 76-81.
    • (1985) Cornell Hotel and Restaurant Administration Quarterly , vol.25 , Issue.4 , pp. 76-81
    • Geller, A.N.1
  • 39
    • 84986133002 scopus 로고    scopus 로고
    • Key performance indicators in European hotel properties: general managers' choices and company profiles
    • Harris, P.J. and Mongiello, M. (2001), “Key performance indicators in European hotel properties: general managers' choices and company profiles”, International Journal of Contemporary Hospitality Management, Vol. 13 No. 3, pp. 120-7.
    • (2001) International Journal of Contemporary Hospitality Management , vol.13 , Issue.3 , pp. 120-127
    • Harris, P.J.1    Mongiello, M.2
  • 40
    • 0037227162 scopus 로고    scopus 로고
    • Is performance driven by industry- or firm-specific factors? A new look at the evidence
    • Hawawini, G., Subramanian, V. and Verdin, P. (2003), “Is performance driven by industry- or firm-specific factors? A new look at the evidence”, Strategic Management Journal, Vol. 24 No. 1, pp. 1-6.
    • (2003) Strategic Management Journal , vol.24 , Issue.1 , pp. 1-6
    • Hawawini, G.1    Subramanian, V.2    Verdin, P.3
  • 42
    • 84992956111 scopus 로고    scopus 로고
    • A performance evaluation model for international tourist hotels in Taiwan – an application of the relational network DEA
    • (In Press).
    • Hsieh, L.F. and Lin, L.H. (2009), “A performance evaluation model for international tourist hotels in Taiwan – an application of the relational network DEA”, International Journal of Hospitality Management, (In Press).
    • (2009) International Journal of Hospitality Management
    • Hsieh, L.F.1    Lin, L.H.2
  • 43
    • 46749132332 scopus 로고    scopus 로고
    • Strategic performance measurement and value drivers: evidence from international tourist hotels in an emerging economy
    • Huang, H.C., Chu, W. and Wang, W. (2007), “Strategic performance measurement and value drivers: evidence from international tourist hotels in an emerging economy”, Service Industries Journal, Vol. 27 No. 8, pp. 1111-28.
    • (2007) Service Industries Journal , vol.27 , Issue.8 , pp. 1111-1128
    • Huang, H.C.1    Chu, W.2    Wang, W.3
  • 44
    • 0001603236 scopus 로고
    • Organizational information systems: determinants of their performance behavior
    • Huber, G. (1982), “Organizational information systems: determinants of their performance behavior”, INFORMS, Vol. 28 No. 2, pp. 138-155.
    • (1982) INFORMS , vol.28 , Issue.2 , pp. 138-155
    • Huber, G.1
  • 46
    • 0031286319 scopus 로고    scopus 로고
    • Technical and strategic human resource management effectiveness as determinants of firm performance
    • Huselid, M.A., Jackson, S.E. and Schuler, R. (1997), “Technical and strategic human resource management effectiveness as determinants of firm performance”, The Academy of Management Journal, Vol. 40 No. 1, pp. 171-188.
    • (1997) The Academy of Management Journal , vol.40 , Issue.1 , pp. 171-188
    • Huselid, M.A.1    Jackson, S.E.2    Schuler, R.3
  • 47
    • 0042731495 scopus 로고    scopus 로고
    • Using data envelopment analysis to measure hotel managerial efficiency change in Taiwan
    • Hwang, S. and Chang, T. (2003), “Using data envelopment analysis to measure hotel managerial efficiency change in Taiwan”, Tourism Management, Vol. 24 No. 4, pp. 357-369.
    • (2003) Tourism Management , vol.24 , Issue.4 , pp. 357-369
    • Hwang, S.1    Chang, T.2
  • 48
    • 0030352291 scopus 로고    scopus 로고
    • Organizational form as a solution to the problem of credible commitment: the evolution of naming strategies among US hotel chains, 1896-1980
    • Ingram, P. (1996), “Organizational form as a solution to the problem of credible commitment: the evolution of naming strategies among US hotel chains, 1896-1980”, Strategic Management Journal, Vol. 17, SI, pp. 85-98.
    • (1996) Strategic Management Journal , vol.17 , Issue.SI , pp. 85-98
    • Ingram, P.1
  • 49
    • 0031100386 scopus 로고    scopus 로고
    • Chain affiliation and the failure of Manhattan hotels, 1898-1980
    • Ingram, P. and Baum, J.A.C. (1997 a), “Chain affiliation and the failure of Manhattan hotels, 1898-1980”, Administrative Science Quarterly, Vol. 42 No. 1, pp. 68-102.
    • (1997) Administrative Science Quarterly , vol.42 , Issue.1 , pp. 68-102
    • Ingram, P.1    Baum, J.A.C.2
  • 50
    • 20944437662 scopus 로고    scopus 로고
    • Opportunity and constraint: organizations' learning from the operating and competitive experience of industries
    • Ingram, P. and Baum, J.A.C. (1997 b), “Opportunity and constraint: organizations' learning from the operating and competitive experience of industries”, Strategic Management Journal, Vol. 18, SI, pp. 75-98.
    • (1997) Strategic Management Journal , vol.18 , Issue.SI , pp. 75-98
    • Ingram, P.1    Baum, J.A.C.2
  • 51
    • 0030359451 scopus 로고    scopus 로고
    • Institutions, intergroup competition, and the evolution of hotel populations around Niagara Falls
    • Ingram, P. and Inman, C. (1996), “Institutions, intergroup competition, and the evolution of hotel populations around Niagara Falls”, Administrative Science Quarterly, Vol. 41 No. 4, pp. 629-658.
    • (1996) Administrative Science Quarterly , vol.41 , Issue.4 , pp. 629-658
    • Ingram, P.1    Inman, C.2
  • 52
    • 0036887995 scopus 로고    scopus 로고
    • Star rating and corporate affiliation: their influence on room price and performance of hotels in Israel
    • Israeli, A.A. (2002), “Star rating and corporate affiliation: their influence on room price and performance of hotels in Israel”, International Journal of Hospitality Management, Vol. 21 No. 4, pp. 405-424.
    • (2002) International Journal of Hospitality Management , vol.21 , Issue.4 , pp. 405-424
    • Israeli, A.A.1
  • 53
    • 84986038258 scopus 로고    scopus 로고
    • An analysis of daily occupancy performance: a basis for effective hotel marketing?
    • Jeffrey, D. and Barden, R.R.D. (2000 a), “An analysis of daily occupancy performance: a basis for effective hotel marketing?”, International Journal of Contemporary Hospitality Management, Vol. 12 No. 3, pp. 179-189.
    • (2000) International Journal of Contemporary Hospitality Management , vol.12 , Issue.3 , pp. 179-189
    • Jeffrey, D.1    Barden, R.R.D.2
  • 54
    • 0008810291 scopus 로고    scopus 로고
    • Monitoring hotel performance using occupancy time-series analysis: the concept of occupancy performance space
    • Jeffrey, D. and Barden, R.R.D. (2000 b), “Monitoring hotel performance using occupancy time-series analysis: the concept of occupancy performance space”, International Journal of Tourism Research, Vol. 2 No. 6, pp. 383-402.
    • (2000) International Journal of Tourism Research , vol.2 , Issue.6 , pp. 383-402
    • Jeffrey, D.1    Barden, R.R.D.2
  • 55
    • 33747510053 scopus 로고    scopus 로고
    • Entrepreneurial orientation and the structuring of organizations: performance evidence from the Asian hotel industry
    • Jogaratnam, G. and Tse, E.C.Y. (2006), “Entrepreneurial orientation and the structuring of organizations: performance evidence from the Asian hotel industry”, International Journal of Contemporary Hospitality Management, Vol. 18 No. 6, pp. 454-468.
    • (2006) International Journal of Contemporary Hospitality Management , vol.18 , Issue.6 , pp. 454-468
    • Jogaratnam, G.1    Tse, E.C.Y.2
  • 56
    • 84993011933 scopus 로고    scopus 로고
    • Impacts of positive and negative corporate social responsibility activities on company performance in the hospitality industry
    • (In Press).
    • Kang, K.H., Lee, S. and Huh, C. (2009), “Impacts of positive and negative corporate social responsibility activities on company performance in the hospitality industry”, International Journal of Hospitality Management, (In Press).
    • (2009) International Journal of Hospitality Management
    • Kang, K.H.1    Lee, S.2    Huh, C.3
  • 57
    • 0002401844 scopus 로고
    • The balanced scorecard: measures that drive performance
    • Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard: measures that drive performance”, Harvard Business Review, Vol. 33 Nos 7 / 8, pp. 172-180.
    • (1992) Harvard Business Review , vol.33 , Issue.7-8 , pp. 172-180
    • Kaplan, R.S.1    Norton, D.P.2
  • 59
    • 2342438296 scopus 로고    scopus 로고
    • Analyzing seasonality in Welsh room occupancy data
    • Koenig, N. and Bischoff, E.E. (2004), “Analyzing seasonality in Welsh room occupancy data”, Annals of Tourism Research, Vol. 31 No. 2, pp. 374-392.
    • (2004) Annals of Tourism Research , vol.31 , Issue.2 , pp. 374-392
    • Koenig, N.1    Bischoff, E.E.2
  • 60
    • 84989078744 scopus 로고
    • Strategy and environment as determinants of performance: evidence from the Japanese machine tool industry
    • Kotha, S. and Nair, A. (1995), “Strategy and environment as determinants of performance: evidence from the Japanese machine tool industry”, Strategic Management Journal, Vol. 16 No. 7, pp. 497-518.
    • (1995) Strategic Management Journal , vol.16 , Issue.7 , pp. 497-518
    • Kotha, S.1    Nair, A.2
  • 61
    • 33846899751 scopus 로고    scopus 로고
    • Market diversification and financial performance and stability: a study of hotel companies
    • Lee, M.J. and Jang, S. (2007), “Market diversification and financial performance and stability: a study of hotel companies”, International Journal of Hospitality Management, Vol. 26 No. 2, pp. 362-375.
    • (2007) International Journal of Hospitality Management , vol.26 , Issue.2 , pp. 362-375
    • Lee, M.J.1    Jang, S.2
  • 62
    • 55549137703 scopus 로고    scopus 로고
    • Do socially responsible activities help hotels and casinos achieve their financial goals?
    • Lee, S. and Park, S.Y. (2009), “Do socially responsible activities help hotels and casinos achieve their financial goals?”, International Journal of Hospitality Management, Vol. 28 No. 1, pp. 105-112.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.1 , pp. 105-112
    • Lee, S.1    Park, S.Y.2
  • 63
    • 84989135224 scopus 로고
    • Determinants of organizational performance: an interdisciplinary review
    • Lenz, R.T. (1980), “Determinants of organizational performance: an interdisciplinary review”, Strategic Management Journal, Vol. 1 No. 3, pp. 209-226.
    • (1980) Strategic Management Journal , vol.1 , Issue.3 , pp. 209-226
    • Lenz, R.T.1
  • 64
    • 0030366955 scopus 로고    scopus 로고
    • Resource and market determinants of performance in the US banking industry
    • Mehra, A. (1996), “Resource and market determinants of performance in the US banking industry”, Strategic Management Journal, Vol. 17 No. 4, pp. 307-322.
    • (1996) Strategic Management Journal , vol.17 , Issue.4 , pp. 307-322
    • Mehra, A.1
  • 66
    • 34249285914 scopus 로고    scopus 로고
    • An investigation of the relationships between compensation practices and firm performance in the US hotel industry
    • Namasivayam, K., Miao, L. and Zhao, X. (2007), “An investigation of the relationships between compensation practices and firm performance in the US hotel industry”, International Journal of Hospitality Management, Vol. 26 No. 3, pp. 574-587.
    • (2007) International Journal of Hospitality Management , vol.26 , Issue.3 , pp. 574-587
    • Namasivayam, K.1    Miao, L.2    Zhao, X.3
  • 68
    • 0036271109 scopus 로고    scopus 로고
    • Can hospitality researchers contribute to the strategic management literature?
    • Okumus, F. (2002), “Can hospitality researchers contribute to the strategic management literature?”, International Journal of Hospitality Management, Vol. 21 No. 2, pp. 105-110.
    • (2002) International Journal of Hospitality Management , vol.21 , Issue.2 , pp. 105-110
    • Okumus, F.1
  • 69
    • 84875791935 scopus 로고    scopus 로고
    • Building organizational excellence and business performance of hotel business in Thailand: effects of service culture and organizational characteristic
    • Ooncharoen, N. and Ussahawanitchakit, P. (2008), “Building organizational excellence and business performance of hotel business in Thailand: effects of service culture and organizational characteristic”, International Journal of Business Research, Vol. 8 No. 3, pp. 13-26.
    • (2008) International Journal of Business Research , vol.8 , Issue.3 , pp. 13-26
    • Ooncharoen, N.1    Ussahawanitchakit, P.2
  • 70
    • 26844539320 scopus 로고    scopus 로고
    • Market structure and profitability in the international tourist industry
    • Pan, C. (2005), “Market structure and profitability in the international tourist industry”, Tourism Management, Vol. 26 No. 6, pp. 845-850.
    • (2005) Tourism Management , vol.26 , Issue.6 , pp. 845-850
    • Pan, C.1
  • 71
    • 84929228280 scopus 로고
    • Longitudinal field research on change: theory and practice
    • Pettigrew, A.M. (1990), “Longitudinal field research on change: theory and practice”, Organization Science, Vol. 1 No. 3, pp. 267-292.
    • (1990) Organization Science , vol.1 , Issue.3 , pp. 267-292
    • Pettigrew, A.M.1
  • 72
    • 0030524791 scopus 로고    scopus 로고
    • Strategic planning and business performance in the quoted UK hotel sector: results of an exploratory study
    • Phillips, P.A. (1996), “Strategic planning and business performance in the quoted UK hotel sector: results of an exploratory study”, International Journal of Hospitality Management, Vol. 15 No. 4, pp. 347-362.
    • (1996) International Journal of Hospitality Management , vol.15 , Issue.4 , pp. 347-362
    • Phillips, P.A.1
  • 73
    • 84986139359 scopus 로고    scopus 로고
    • Hotel performance and competitive advantage: a contingency approach
    • Phillips, P.A. (1999 a), “Hotel performance and competitive advantage: a contingency approach”, International Journal of Contemporary Hospitality Management, Vol. 11 No. 7, pp. 359-365.
    • (1999) International Journal of Contemporary Hospitality Management , vol.11 , Issue.7 , pp. 359-365
    • Phillips, P.A.1
  • 74
    • 0033149159 scopus 로고    scopus 로고
    • Performance measurement systems and hotels: a new conceptual framework
    • Phillips, P.A. (1999 b), “Performance measurement systems and hotels: a new conceptual framework”, International Journal of Hospitality Management, Vol. 18 No. 2, pp. 171-182.
    • (1999) International Journal of Hospitality Management , vol.18 , Issue.2 , pp. 171-182
    • Phillips, P.A.1
  • 75
    • 27344433273 scopus 로고    scopus 로고
    • Performance measurement systems in tourism, hospitality, and leisure small medium-sized enterprises: a balanced scorecard perspective
    • Phillips, P. and Louvieris, P. (2005), “Performance measurement systems in tourism, hospitality, and leisure small medium-sized enterprises: a balanced scorecard perspective”, Journal of Travel Research, Vol. 44 No. 2, pp. 201-211.
    • (2005) Journal of Travel Research , vol.44 , Issue.2 , pp. 201-211
    • Phillips, P.1    Louvieris, P.2
  • 77
    • 0002030653 scopus 로고
    • Environments as moderators of the relationship between strategy and performance
    • Prescott, J.E. (1986), “Environments as moderators of the relationship between strategy and performance”, The Academy of Management Journal, Vol. 29 No. 2, pp. 329-346.
    • (1986) The Academy of Management Journal , vol.29 , Issue.2 , pp. 329-346
    • Prescott, J.E.1
  • 78
    • 26844535785 scopus 로고    scopus 로고
    • The impact of regulation and ownership structure on market orientation in the tourism industry in China
    • Qu, R., Ennew, C. and Sinclair, M.T. (2005), “The impact of regulation and ownership structure on market orientation in the tourism industry in China”, Tourism Management, Vol. 26 No. 6, pp. 939-950.
    • (2005) Tourism Management , vol.26 , Issue.6 , pp. 939-950
    • Qu, R.1    Ennew, C.2    Sinclair, M.T.3
  • 80
    • 84930559861 scopus 로고
    • Profitability and product quality: economic determinants of airline safety performance
    • Rose, N.L. (1990), “Profitability and product quality: economic determinants of airline safety performance”, The Journal of Political Economy, Vol. 98 No. 5, pp. 944-964.
    • (1990) The Journal of Political Economy , vol.98 , Issue.5 , pp. 944-964
    • Rose, N.L.1
  • 81
    • 84989046113 scopus 로고
    • How much does industry matter?
    • Rumelt, R.P. (1991), “How much does industry matter?”, Strategic Management Journal, Vol. 12 No. 3, pp. 167-185.
    • (1991) Strategic Management Journal , vol.12 , Issue.3 , pp. 167-185
    • Rumelt, R.P.1
  • 82
    • 84989107503 scopus 로고
    • Do Markets differ much?
    • Schmalensee, R. (1985), “Do Markets differ much?”, American Economic Review, Vol. 75 No. 3, pp. 341-351.
    • (1985) American Economic Review , vol.75 , Issue.3 , pp. 341-351
    • Schmalensee, R.1
  • 83
    • 84925776081 scopus 로고    scopus 로고
    • Using data envelopment analysis for measuring and benchmarking productivity in the hotel sector
    • Sigala, M. (2004), “Using data envelopment analysis for measuring and benchmarking productivity in the hotel sector”, Journal of Travel and Tourism Marketing, Vol. 16 Nos 2 / 3, pp. 39-60.
    • (2004) Journal of Travel and Tourism Marketing , vol.16 , Issue.2-3 , pp. 39-60
    • Sigala, M.1
  • 84
    • 27744447793 scopus 로고    scopus 로고
    • An analysis of the relationship between market orientation and business performance in the hotel industry
    • Sin, L.Y.M., Tse, A.C.B., Heung, V.C.S. and Yim, F.H.K. (2005), “An analysis of the relationship between market orientation and business performance in the hotel industry”, International Journal of Hospitality Management, Vol. 24 No. 4, pp. 555-577.
    • (2005) International Journal of Hospitality Management , vol.24 , Issue.4 , pp. 555-577
    • Sin, L.Y.M.1    Tse, A.C.B.2    Heung, V.C.S.3    Yim, F.H.K.4
  • 85
    • 67349100197 scopus 로고    scopus 로고
    • The tourism-economy causality in the United States: a sub-industry level examination
    • Tang, C.H. and Jang, S.C. (2009), “The tourism-economy causality in the United States: a sub-industry level examination”, Tourism Management, Vol. 30 No. 4, pp. 553-8.
    • (2009) Tourism Management , vol.30 , Issue.4 , pp. 553-558
    • Tang, C.H.1    Jang, S.C.2
  • 86
    • 27744569622 scopus 로고    scopus 로고
    • Marketing orientation and hotel performance
    • Tse, A., Sin, L., Yim, F. and Heung, V. (2005), “Marketing orientation and hotel performance”, Annals of Tourism Research, Vol. 32 No. 4, pp. 1145-47.
    • (2005) Annals of Tourism Research , vol.32 , Issue.4 , pp. 1145-1147
    • Tse, A.1    Sin, L.2    Yim, F.3    Heung, V.4
  • 87
    • 55949096512 scopus 로고    scopus 로고
    • Configuration of innovation and performance in the service industry: evidence from the Taiwanese hotel industry
    • Tseng, C.Y., Kuo, H.Y. and Chou, S.S. (2008), “Configuration of innovation and performance in the service industry: evidence from the Taiwanese hotel industry”, Service Industries Journal, Vol. 28 Nos 7 / 8, pp. 1015-28.
    • (2008) Service Industries Journal , vol.28 , Issue.7-8 , pp. 1015-1028
    • Tseng, C.Y.1    Kuo, H.Y.2    Chou, S.S.3
  • 88
    • 84993015744 scopus 로고
    • Measurement of business performance in strategy research: a comparison of approaches
    • Venkatraman, N. and Ramanujam, V. (1986), “Measurement of business performance in strategy research: a comparison of approaches”, Academy of Management Review, Vol. 11 No. 4, pp. 801-814.
    • (1986) Academy of Management Review , vol.11 , Issue.4 , pp. 801-814
    • Venkatraman, N.1    Ramanujam, V.2
  • 89
    • 0002425927 scopus 로고
    • Marketing's role in the implementation of business strategies: a critical review and conceptual framework
    • Walker, O.C. and Ruekert, R.W. (1987), “Marketing's role in the implementation of business strategies: a critical review and conceptual framework”, Journal of Marketing, Vol. 51 No. 1, pp. 15-33.
    • (1987) Journal of Marketing , vol.51 , Issue.1 , pp. 15-33
    • Walker, O.C.1    Ruekert, R.W.2
  • 90
    • 34547712830 scopus 로고    scopus 로고
    • Tourism highlights
    • WTO Edition 2008, available at:
    • WTO (2008), “Tourism highlights”, Edition 2008, available at: www.world-tourism.org/facts/menu.html.
    • (2008)
  • 91
    • 33845243565 scopus 로고    scopus 로고
    • Performance benchmarking for Taiwan's international tourist hotels
    • Yang, C. and Lu, W. (2006), “Performance benchmarking for Taiwan's international tourist hotels”, INFOR, Vol. 44 No. 3, pp. 229-245.
    • (2006) INFOR , vol.44 , Issue.3 , pp. 229-245
    • Yang, C.1    Lu, W.2
  • 92
    • 27744551747 scopus 로고    scopus 로고
    • Competitive actions and firm performance of hotels in Hong Kong
    • Yeung, P.K. and Lau, C.M. (2005), “Competitive actions and firm performance of hotels in Hong Kong”, International Journal of Hospitality Management, Vol. 24 No. 4, pp. 611-633.
    • (2005) International Journal of Hospitality Management , vol.24 , Issue.4 , pp. 611-633
    • Yeung, P.K.1    Lau, C.M.2
  • 93
    • 0003673547 scopus 로고
    • 2nd ed. Sage Newbury Park, CA
    • Yin, R. (1994), Case Study Research, 2nd ed., Sage, Newbury Park, CA.
    • (1994) Case Study Research
    • Yin, R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.