A study on the continuance participation in on-line communities with social commerce perspective

Technological Forecasting and Social Change

Volumn 96, Issue , 2015, Pages 232-241

  Hajli, Nick ^a   Shanmugam, Mohana ^b   Powell, Philip ^c   Love, Peter E D ^d  

^a NEWCASTLE UNIVERSITY BUSINESS SCHOOL   (United Kingdom)

^b Universiti Tenaga Nasional   (Malaysia)

^c UNIVERSITY OF LONDON   (United Kingdom)

^d CURTIN UNIVERSITY   (Australia)

Author keywords

Online communities; SEM PLS; Social commerce; Social support theory; Theory of Planned Behaviour

Indexed keywords

COMMERCE; DIGITAL STORAGE;

ON-LINE COMMUNITIES; PERCEIVED BEHAVIOURAL CONTROLS; PERCEIVED VALUE; RESEARCH MODELS; SOCIAL COMMERCES; SOCIAL SUPPORT; SUBJECTIVE NORM; THEORY OF PLANNED BEHAVIOUR;

SOCIAL NETWORKING (ONLINE);

ELECTRONIC COMMERCE; INTERNET; MODELING; SOCIAL BEHAVIOR; SOCIAL PARTICIPATION; SOCIAL THEORY;

MALAYSIA;

EID: 84941278751     PISSN: 00401625     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.techfore.2015.03.014     Document Type: Article

References (77)

1. Ajzen I. From intentions to actions: a theory of planned behavior. Action-control: From Cognition to Behaviour 1985, Springer-Verlag, Heidelberg. J. Kuhl, J. Beckmann (Eds.).
2. Ajzen I. The theory of planned behavior. Organ. Behav. Hum. Decis. Process. 1991, 50:179-211.
3. Ajzen I. Nature and operation of attitudes. Annu. Rev. Psychol. 2001, 52:27-58.
4. Ajzen I., Fishbein M. Understanding Attitudes and Predicting Social Behavior 1980, vol. 24. Prentice-Hall, Englewood Cliffs, NJ.
5. Al-Debei M.M., Al-Lozi E., Papazafeiropoulou A. Why people keep coming back to Facebook: explaining and predicting continuance participation from an extended theory of planned behaviour perspective. Decis. Support. Syst. 2013, 55(1):43-54. 10.1016/j.dss.2012.12.032.
6. Ali H. Exchanging value within individuals' networks: social support implications for health marketers. J. Mark. Manag. 2011, 27(3-4):316-335.
7. Bagozzi R. Causal models in marketing. J. Mark. Manag. 1980, 44:126-128.
8. Barrera M. Distinctions between social support concepts, measures, and models. Am. J. Community Psychol. 1986, 14(4):413-445.
9. Bhattacherjee A., Premkumar G. Understanding changes in belief and attitude toward information technology usage: a theoretical model and longitudinal test. MIS Q. 2004, 28(2):229-254.
10. Brown S.A., Venkatesh V. Model of adoption of technology in households: a baseline model test and extension incorporating household life cycle. MIS Q. 2005, 29(3):399-426.
11. Corrocher N. The adoption of Web 2.0 services: an empirical investigation. Technol. Forecast. Soc. Chang. 2011, 78(4):547-558. 10.1016/j.techfore.2010.10.006.
12. Coulson N.S. Receiving social support online: an analysis of a computer-mediated support group for individuals living with irritable bowel syndrome. CyberPsychol. Behav. 2005, 8(6):580-584.
13. Courneya K.S., McAuly E. Cognitive mediators of social influence-exercise adherence relationship: a test of planned behavior. J. Behav. Med. 1995, 18:499-515.
14. Cova B., White T. Counter-brand and alter-brand communities: the impact of Web 2.0 on tribal marketing approaches. J. Mark. Manag. 2010, 26(3-4):256-270. 10.1080/02672570903566276.
15. Culnan M.J., McHugh P.J., Zubillaga J.I. How large U.S. companies can use Twitter and other social media to gain business value. MIS Q. Exec. 2010, 9(4):243-259.
16. Davis F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 1989, 319-340.
17. De Cannière M.H., De Pelsmacker P., Geuens M. Relationship quality and the theory of planned behavior models of behavioral intentions and purchase behavior. J. Bus. Res. 2009, 62(1):82-92. 10.1016/j.jbusres.2008.01.001.
18. Dholakia U.M., Bagozzi R.P., Pearo L.K. A social influence model of consumer participation in network-and small-group-based virtual communities. Int. J. Res. Mark. 2004, 21(3):241-263.
19. Do-Hyung P., Jumin L., Ingoo H. The effect of on-line consumer reviews on consumer purchasing intention: the moderating role of involvement. Int. J. Electron. Commer. 2007, 11:125-148.
20. Evans D. Social Media Marketing: An Hour a Day 2008, Wiley, Indianapolis, IN.
21. Fishbein M., Ajzen I. Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1975, Addison-Wesley, Reading, MA.
22. Fornell, Larcker Evaluating structural equation models with unobservable variables and measurement error. J. Mark. Res. 1981, 48:39-50.
23. George J.F. The theory of planned behavior and Internet purchasing. Internet Res. 2004, 14(3):198-212.
24. Gottlieb B.H., Bergen A.E. Social support concepts and measures. J. Psychosom. Res. 2010, 69:511-520.
25. Gruzd A., Wellman B., Takhteyev Y. Imagining Twitter as an imagined community. Am. Behav. Sci. 2011, 55(10):1294-1318.
26. Hajli N. The role of social support on relationship quality and social commerce. Technol. Forecast. Soc. Chang. 2014, 87:17-27.
27. Hajli N. Social commerce constructs and consumer's intention to buy. Int. J. Inf. Manag. 2015, 35(2):183-191. 10.1016/j.ijinfomgt.2014.12.005.
28. Hajli N., Lin X. Exploring the security of information sharing on social networking sites: the role of perceived control of information. J. Bus. Ethics 2014, 1-13. 10.1007/s10551-014-2346-x.
29. Hajli N., Sims J. Social commerce: the transfer of power from sellers to buyers. Technol. Forecast. Soc. Chang. 2015, 94:350-358.
30. Hampton K., Goulet L.S., Rainie L., Purcell K. Social Networking Sites and Our Lives 2011, Pew Research Center's Internet & American Life Project, 2012, Washington, DC.
31. Hara N., Hew K.F. Knowledge-sharing in an online community of health-care professionals. Inf. Technol. People 2007, 20(3):235-261.
32. Hartwick J., Barki H. Explaining the role of user participation in information system use. Manag. Sci. 1994, 40:440-465.
33. Hassanein K., Head M. Manipulating perceived social presence through the web interface and its impact on attitude towards online shopping. Int. J. Hum. Comput. Stud. 2007, 65:689-708.
34. House J.S. Work Stress and Social Support 1981, Addison-Wesley, Reading, MA.
35. Hsu M.C. The management of sports tourism: a causal modeling test of the Theory of Planned Behaviour. Int. J. Manag. 2013, 30(2):474-491.
36. Hsu M.H., Chiu C.M. Predicting electronic service continuance with a decomposed theory of planned behaviour. Behav. Inform. Technol. 2004, 23(5):359-373.
37. Huang Z., Benyoucef M. From e-commerce to social commerce: a close look at design features. Electron. Commer. Res. Appl. 2013, 10.1016/j.elerap.2012.12.003.
38. Huang K.-Y., Nambisan P., Uzuner Ö. Informational support or emotional support: preliminary study of an automated approach to analyze online support community contents. Paper Presented at the International Conference on Information Systems (ICIS 2010), St. Louis, MO 2010.
39. Jina X.-L., Lee M.K.O., Cheung C.M.K. Predicting continuance in online communities: model development and empirical test. Behav. Inform. Technol. 2010, 29(4):383-394.
40. Jung T.S. Amos With Research Method 2008, Wunan, Taipei.
41. Kalafatis S.P., Pollard M., East R., Tsogas M.H. Green marketing and Ajzen's theory of planned behaviour: a cross-market examination. J. Consum. Mark. 1999, 16(5):441-460.
42. Kiesler S., Kraut R. Internet use and ties that bind. Am. Psychol. 1999, 54:783-784.
43. Kim H.-W., Chan H.C., Gupta S. Value-based adoption of mobile internet: an empirical investigation. Decis. Support. Syst. 2007, 43(1):111-126.
44. Kraut R., Patterson M., Lundmark V., Kiesler S., Mukopadhyan T., Scherlis W. Internet paradox: a social technology that reduces social involvement and psychological well-being?. Am. Psychol. 1998, 53(9):1017-1031.
45. Lefebvre R.C. The new technology: the consumer as participant rather than target audience. Soc. Mark. Q. 2007, 13(3):31-42.
46. Liang T.P., Turban E. Introduction to the special issue social commerce: a research framework for social commerce. Int. J. Electron. Commer. 2011, 16(2):5-13.
47. Liang T.P., Ho Y.T., Li Y.W., Turban E. What drives social commerce: the role of social support and relationship quality. Int. J. Electron. Commer. 2011, 16(2):69-90.
48. Lu W.C., Cheng C.F. A study on spectators' viewing behavioral intention model in the Chinese Professional Baseball League. J. Phys. Educ. High. Educ. 2008, 10(3):57-71.
49. Lua J., Yaob J.E., Yua C.-S. Personal innovativeness, social influences and adoption of wireless Internet services via mobile technology. J. Strateg. Inf. Syst. 2005, 14:245-268.
50. Madjar N. Emotional and informational support from different sources and employee creativity. J. Occup. Organ. Psychol. 2008, 81(1):83-100.
51. George A., Marcoulides Chin W.W., Saunders C. A critical look at partial least squares modeling. MIS Q. 2009, 33.
52. Mathieson K. Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior. Inf. Syst. Res. 1991, 2(3):173-191.
53. Miller K., Fabian F., Lin S. Strategies for online communities. Strateg. Manag. J. 2009, 30:305-322.
54. Nambisan S., Baron R.A. Virtual customer environments: testing a model of voluntary participation in value co-creation activities. J. Prod. Innov. Manag. 2009, 26(4):388-406. 10.1111/j.1540-5885.2009.00667.x.
55. Nie N.H. Stability, interpersonal relationships and the Internet: reconciling conflicting findings. Am. Behav. Sci. 2001, 45:420-435.
56. Obst P., Stafurik J. Online we are all able bodied: online psychological sense of community and social support found through membership of disability-specific websites promotes well-being for people living with a physical disability. J. Community Appl. Soc. Psychol. 2010, 20:525-531.
57. Offer S. Barriers to social support among low-income mothers. Int. J. Sociol. Soc. Policy 2012, 32(3/4):120-133.
58. Park N., Kee K.F., Valenzuela S. Being immersed in social networking environment: Facebook groups, uses and gratifications, and social outcomes. CyberPsychol. Behav. 2009, 12:729-733.
59. Pavlou P.A., Chai L. What drives electronic commerce across cultures? A cross-cultural empirical investigation of the theory of planned behavior. J. Electron. Commer. Res. 2002, 3(4):240-253.
60. Peterson D.K. The Colbert bump and the FacebookFollow-through for generation snark: a test and extension of the Ajzen's theory of planned behavior for 2012. J. Manag. Res. 2012, 4(3).
61. Petrick J.F. Experience use history as a segmentation tool to examine golf travellers' satisfaction, perceived value and repurchase intentions. J. Vacat. Mark. 2002, 8(4):332-342.
62. Petrick J.F., Backman An examination of the construct of perceived value for the prediction of golf travellers' intentions to revisit. J. Travel Res. 2002, 41(1):38-45.
63. Pongsakornrungsilp S., Schroeder J.E. Understanding value co-creation in a co-consuming brand community. Mark. Theory 2011, 11(3):303-324. 10.1177/1470593111408178.
64. Rauyruen P., Miller K.E. Relationship quality as a predictor of B2B customer loyalty. J. Bus. Res. 2007, 60(1):21-31.
65. Riemenschneider C.K., Harrison D.A., Mykytyn P.P. Understanding it adoption decisions in small business: integrating current theories. Inf. Manag. 2003, 40(4):269. 10.1016/s0378-7206(02)00010-1.
66. Sanders C.E., Field T.M., Diego M., Kalplan M. The relationship of Internet use to depression and social isolation among adolescents. Adolescence 2000, 35:237-242.
67. Shen A.X., Lee M.K., Cheung C.M., Chen H. Gender differences in intentional social action: we-intention to engage in social network-facilitated team collaboration. J. Inf. Technol. 2010, 25:152-169.
68. Stanoevska-Slabeva K. Towards a community-oriented design of Internet platforms. Int. J. Electron. Commer. 2002, 6(3):71-95.
69. Steenkamp J.B.E.M., Baumgartner H. On the use of structural equation models for marketing modeling. Int. J. Res. Mark. 2000, 17:195-202.
70. Stephen A.T., Toubia O. Deriving value from social commerce networks. J. Mark. Res. 2010, 47(2):215-228.
71. Sweeney J.C., Soutar G.N., Johnson L.W. Retail service quality and perceived value. J. Retail. Consum. Serv. 1997, 4(1).
72. Tardy C.H. Social support measurement. Am. J. Community Psychol. 1985, 13:187-202.
73. Van Den Akker-Scheek I., Stevens M., Spriensma A., Van Horn J.R. Groningen orthopaedic social support scale: validity and reliability. J. Adv. Nurs. 2004, 47:57-63.
74. Woodruff R.B. Customer value: the next source of competitive advantage. J. Acad. Mark. Sci. 1997, 25(2):139-153.
75. Xu L., Lin J., Chan H.C. The moderating effects of utilitarian and hedonic values on information technology continuance. ACM Trans. Comput. Hum. Interact. 2012, 19(2):12-38.
76. Yu T.K., Li N.H., Wu K.S. An empirical research of Kinmen tourists' behavioral tendencies model - a case-validation in causal modeling. J. Tour. Stud. 2005, 11(4):355-384.
77. Zeithaml V.A. Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. J. Mark. Manag. 1988, 52:2-22.