A systematic review of mixed methods research on human factors and ergonomics in health care

Applied Ergonomics

Volumn 51, Issue , 2015, Pages 291-321

  Carayon, Pascale ^a   Kianfar, Sarah ^a   Li, Yaqiong ^a   Xie, Anping ^b   Alyousef, Bashar ^c   Wooldridge, Abigail ^a  

^a UNIVERSITY OF WISCONSIN MADISON   (United States)

^b JOHNS HOPKINS UNIVERSITY   (United States)

^c Oracle ^*  (United States)

Author keywords

Health care; Mixed methods research; Qualitative and quantitative data; Systematic review

Indexed keywords

DATA ACQUISITION; ERGONOMICS; HEALTH CARE; HUMAN ENGINEERING; ITERATIVE METHODS; SURVEYS;

COLLABORATIVE PROCESS; HEALTH INFORMATION TECHNOLOGIES; HEALTHCARE WORKERS; HUMAN FACTORS AND ERGONOMICS; MIXED-METHODS RESEARCH; QUANTITATIVE DATA; SYSTEMATIC LITERATURE REVIEW; SYSTEMATIC REVIEW;

SEARCH ENGINES;

CONTENT ANALYSIS; DATA COLLECTION METHOD; ERGONOMICS; HEALTH CARE; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HUMAN; MEDICAL INFORMATICS; MEDICAL LITERATURE; MEDICAL RESEARCH; METHODOLOGY; OCCUPATIONAL HEALTH; PUBLICATION; QUALITATIVE ANALYSIS; QUALITY CONTROL; QUANTITATIVE ANALYSIS; REVIEW; STUDY DESIGN; SYSTEMATIC REVIEW; WORK ENVIRONMENT; BIOENGINEERING; EMPIRICAL RESEARCH; HEALTH CARE DELIVERY; INFORMATION PROCESSING; PROCEDURES;

DATA COLLECTION; DELIVERY OF HEALTH CARE; EMPIRICAL RESEARCH; HUMAN ENGINEERING; HUMANS; RESEARCH DESIGN;

EID: 84937420155     PISSN: 00036870     EISSN: 18729126     Source Type: Journal    
DOI: 10.1016/j.apergo.2015.06.001     Document Type: Review

References (97)

1. Aguilera A., Muñoz R.F. Text messaging as an adjunct to CBT in low-income populations: a usability and feasibility pilot study. Prof. Psychol. Res. Pract. 2011, 42(6):472-478.
2. Andersen G.R., Westgaard R.H. Understanding significant processes during work environment interventions to alleviate time pressure and associated sick leave of home care workers - a case study. BMC Health Serv. Res. 2013, 13:1-12.
3. Battisto D., Pak R., Vander Wood M.A., Pilcher J.J. Using a task analysis to describe nursing work in acute care patient environments. J.Nurs. Adm. 2009, 39(12):537-547.
4. Capuano T., Bokovoy J., Halkins D., Hitchings K. Work flow analysis: eliminating non-value-added work. J.Nurs. Adm. 2004, 34(5):246-256.
5. Carayon P., Hundt A.S., Alvarado C.J., Springman S.R., Ayoub P. Patient safety in outpatient surgery: the viewpoint of the healthcare providers. Ergonomics 2006, 49(5-6):470-485.
6. Carayon P., Smith P., Hundt A.S., Kuruchittham V., Li Q. Implementation of an electronic health records system in a small clinic: the viewpoint of clinic staff. Behav. Inf. Technol. 2009, 28(1):5-20.
7. Chan R., Stieda V. Evaluation of three point-of-care healthcare databases: BMJ Point-of-Care, Clin-eguide and Nursing Reference Centre. Health Inf. Libr. J. 2011, 28(1):50-58.
8. Chin G.S., Warren N., Kornman L., Cameron P. Patients' perceptions of safety and quality of maternity clinical handover. BMC Pregnancy Childbirth 2011, 11(58):1-8.
9. Christian C.K., Gustafson M.L., Roth E.M., Sheridan T.B., Gandhi T.K., Dwyer K., Dierks M.M., et al. Aprospective study of patient safety in the operating room. Surgery 2006, 139(2):159-173.
10. Cunningham C., Doody C., Blake C. Managing low back pain: knowledge and attitudes of hospital managers. Occup. Med. 2008, 58(4):282-288.
11. Dolan J.G., Veazie P.J., Russ A.J. Development and initial evaluation of a treatment decision dashboard. BMC Med. Inf. Decis. Mak. 2013, 13(51):1-9.
12. Fairbanks R.J., Caplan S.H., Bishop P.A., Marks A.M., Shah M.N. Usability study of two common defibrillators reveals hazards. Ann. Emerg. Med. 2007, 50(4):424-432.
13. Farrell S.P., Mahone I.H., Zerull L.M., Guerlain S., Doruk A., Hauenstein E., Schorling J. Electronic screening for mental health in rural primary care: Implementation. Issues Ment. Health Nurs. 2009, 30(3):165-173.
14. Fritz F., Balhorn S., Riek M., Breil B., Dugas M. Qualitative and quantitative evaluation of EHR-integrated mobile patient questionnaires regarding usability and cost-efficiency. Int. J. Med. Inform. 2012, 81(5):303-313.
15. Hignett S., Crumpton E. Competency-based training for patient handling. Appl. Ergon. 2007, 38(1):7-17.
16. Hignett S., Griffiths P. Risk factors for moving and handling bariatric patients. Nurs. Stand. 2009, 24(11):40-48.
17. Hollin I., Griffin M., Kachnowski S. How will we know if it's working? A multi-faceted approach to measuring usability of a specialty-specific electronic medical record. Health Inf. J. 2012, 18(3):219-232.
18. Hsiao A.L., Bazzy-Asaad A., Tolomeo C., Edmonds D., Belton B., Benin A.L. Secure web messaging in a pediatric chronic care clinic: a slow takeoff of "kids' airmail". Pediatrics 2011, 127(2):e406-e413.
19. Johnson C.M., Turley J.P. The significance of cognitive modeling in building healthcare interfaces. Int. J. Med. Inform. 2006, 75(2):163-172.
20. Jones A., Hignett S. Safe access/egress systems for emergency ambulances. Emerg. Med. J. 2007, 24(3):200-205.
21. Jylhä V., Saranto K., Bates D.W. Preventable adverse drug events and their causes and contributing factors: the analysis of register data. Int. J. Qual. Health Care 2011, 23(2):187-197.
22. Kastner M., Lottridge D., Marquez C., Newton D., Straus S.E. Usability evaluation of a clinical decision support tool for osteoporosis disease management. Implement. Sci. 2010, 5(96):1-12.
23. Lai A.M., Kaufman D.R., Starren J., Shea S. Evaluation of a remote training approach for teaching seniors to use a telehealth system. Int. J. Med. Inform. 2009, 78(11):732-744.
24. Linder J.A., Rose A.F., Palchuk M.B., Chang F., Schnipper J.L., Chan J.C., Middleton B. Decision support for acute problems: the role of the standardized patient in usability testing. J.Biomed. Inform. 2006, 39(6):648-655.
25. Long J., Burgess-Limerick R., Stapleton F. What do clinical optometrists like about their job?. Clin. Exp. Optom. 2013, 96(5):460-466.
26. Lopez K.D., Gerling G.J., Cary M.P., Kanak M.F. Cognitive work analysis to evaluate the problem of patient falls in an inpatient setting. J.Am. Med. Inform. Assoc. 2010, 17(3):313-321.
27. Mackenzie C.F., Xiao Y., Horst R. Video task analysis in high performance teams. Cogn. Technol. Work 2004, 6(3):139-147.
28. Martikainen S., Viitanen J., Korpela M., Laaveri T. Physicians' experiences of participation in healthcare IT development in Finland: willing but not able. Int. J. Med. Inform. 2012, 81(2):98-113.
29. Miller A., Xiao Y. Multi-level strategies to achieve resilience for an organisation operating at capacity: a case study at a trauma centre. Cogn. Technol. Work 2007, 9(2):51-66.
30. Milne D., Sheeran L., Holmes M., Tidhar G., Aranda S. Trialling a patient-led cancer care website in an acute cancer care setting. J.Res. Nurs. 2012, 17(6):538-554.
31. Montague E. Patient source of learning about health technologies and ratings of trust in technologies used in their care. Ergonomics 2010, 53(11):1302-1310.
32. Nijland N., van Gemert-Pijnen J., Kelders S.M., Brandenburg B.J., Seydel E.R. Factors influencing the use of a web-based application for supporting the self-care of patients with type 2 diabetes: a longitudinal study. J.Med. Internet Res. 2011, 13(3).
33. Nilsson P., Lindgren E.C., Mansson J. Lateral epicondylalgia. A quantitative and qualitative analysis of interdisciplinary cooperation and treatment choice in the Swedish health care system. Scand. J. Caring Sci. 2012, 26(1):28-37.
34. Patterson E.S., Doebbeling B.N., Fung C.H., Militello L., Anders S., Asch S.M. Identifying barriers to the effective use of clinical reminders: bootstrapping multiple methods. J.Biomed. Inform. 2005, 38(3):189-199.
35. Qadri S.S., Wang J., Ruiz J.G., Roos B.A. Personal digital assistants as point-of-care tools in long-term care facilities: a pilot study. Educ. Gerontol. 2009, 35(4):294-305.
36. Rochais E., Atkinson S., Bussieres J.F. Nursing perception of the impact of medication carts on patient safety and ergonomics in a teaching health care center. J.Pharm. Pract. 2013, 26(2):131-137.
37. Shih Y.S., Lee T.T., Liu C.Y., Mills M.E. Evaluation of an online orientation program for new healthcare employees. Cin-Comput. Inform. Nurs. 2013, 31(7):343-350.
38. Singh H., Giardina T.D., Petersen L.A., Smith M.W., Paul L.W., Dismukes K., Thomas E.J., et al. Exploring situational awareness in diagnostic errors in primary care. BMJ Qual. Saf. 2012, 21(1):30-38.
39. Stacey D., Graham I.D., O'Connor A.M., Pomey M.P. Barriers and facilitators influencing call center nurses' decision support for callers facing values-sensitive decisions: a mixed methods study. Worldviews Evid.-based Nurs. 2005, 2(4):184-195.
40. Stevenson D., Hutchins M., Smith J. Human-centered evaluation for broadband tertiary outpatient telehealth: a case study. Int. J. Human-Comput. Interact. 2010, 26(5):506-536.
41. Stewart J., Galvin J., Froude E.H., Lentin P. Evaluation of the Australian adaptation of the Keeping It Together (KIT-Australia) information package with carers of children with special needs. Aust. Occup. Ther. J. 2010, 57(4):268-275.
42. Strayer S.M., Pelletier S.L., Rollins L.K., Heim S.W., Ingersoll K.S., Ritterband L.M., Schorling J.B. Evaluation of a screening and counseling tool for alcohol misuse: a Virginia Practice Support and Research Network (VaPSRN) trial. J.Am. Board Fam. Med. 2012, 25(5):605-613.
43. Trafton J., Martins S., Michel M., Lewis E., Wang D., Combs A., Goldstein M.K., et al. Evaluation of the acceptability and usability of a decision support system to encourage safe and effective use of opioid therapy for chronic, noncancer pain by primary care providers. Pain Med. 2010, 11(4):575-585.
44. Usher W. Ahealth website recommendation from Gold Coast general practitioners to their patients: a mixed method approach. Health Educ. J. 2011, 70(2):117-130.
45. Valimaki M., Anttila M., Hatonen H., Koivunen M., Jakobsson T., Pitkanen A., Kuosmanen L., et al. Design and development process of patient-centered computer-based support system for patients with schizophrenia spectrum psychosis. Inform. Health Soc. Care 2008, 33(2):113-123.
46. van der Krieke L., Emerencia A.C., Aiello M., Sytema S. Usability evaluation of a web-based support system for people with a schizophrenia diagnosis. J.Med. Internet Res. 2012, 14(1):e24.
47. Van Schaik P., Bettany-Saltikov J.A., Warren J.G. Clinical acceptance of a low-cost portable system for postural assessment. Behav. Inf. Technol. 2002, 21(1):47-57.
48. Vashitz G., Nunnally M.E., Bitan Y., Parmet Y., O'Connor M.F., Cook R.I. Making sense of diseases in medication reconciliation. Cogn. Technol. Work 2011, 13(2):151-158.
49. Vashitz G., Nunnally M.E., Parmet Y., Bitan Y., O'Connor M.F., Cook R.I. How do clinicians reconcile conditions and medications? The cognitive context of medication reconciliation. Cogn. Technol. Work 2013, 15(1):109-116.
50. Voss J.D., May N.B., Schorling J.B., Lyman J.A., Schectman J.M., Wolf A.M.D., Plews-Ogan M., et al. Changing conversations: teaching safety and quality in residency training. Acad. Med. 2008, 83(11):1080-1087.
51. Wade V.A., Karnon J., Eliott J.A., Hiller J.E. Home videophones improve direct observation in tuberculosis treatment: a mixed methods evaluation. PLoS One 2012, 7(11).
52. Wolf L.D., Potter P., Sledge J.A., Boxerman S.B., Grayson D., Evanoff B. Describing nurses' work: combining quantitative and qualitative analysis. Hum. Factors 2006, 48(1):5-14.
53. Wu R.C., Orr M.S., Chignell M., Straus S.E. Usability of a mobile electronic medical record prototype: a verbal protocol analysis. Inform. Health Soc. Care 2008, 33(2):139-149.
54. Xiao Y., Hu P., Moss J., de Winter J.C., Venekamp D., Mackenzie C.F., Perkins S., et al. Opportunities and challenges in improving surgical work flow. Cogn. Technol. Work 2008, 10(4):313-321.
55. Yassi A., Cohen M., Cvitkovich Y., Park I.I.H., Ratner P.A., Ostry A.S., Pollak N., et al. Factors associated with staff injuries in intermediate care facilities in British Columbia, Canada. Nurs. Res. 2004, 53(2):87-96.
56. Yawn B.P., Bertram S., Wollan P. Introduction of Asthma APGAR tools improve asthma management in primary care practices. J.Asthma Allergy 2008, 1:1-10.
57. Yeung M.S., Lapinsky S.E., Granton J.T., Doran D.M., Cafazzo J.A. Examining nursing vital signs documentation workflow: barriers and opportunities in general internal medicine units. J.Clin. Nurs. 2012, 21(7-8):975-982.
58. Zheng K., Padman R., Johnson M.P., Diamond H.S. Understanding technology adoption in clinical care: clinician adoption behavior of a point-of-care reminder system. BMC Pediatr. Int. J. Med. Inform. 2005, 74(7-8):535-543.
59. Åsberg R., Hummerdal D., Dekker S. There are no qualitative methods - nor quantitative for that matter: the misleading rhetoric of the qualitative-quantitative argument. Theor. Issues Ergon. Sci. 2011, 12(5):408-415.
60. Carayon P. Human factors of complex sociotechnical systems. Appl. Ergon. 2006, 37(4):525-535.
61. Carayon P. Human factors in patient safety as an innovation. Appl. Ergon. 2010, 41(5):657-665.
62. Carayon P., Hoonakker P. Survey design. International Encyclopedia of Ergonomics and Human Factors 2001, vol. iii:1899-1902. Taylor & Francis, London. W. Karwowski (Ed.).
63. Carayon P., Hundt A.S., Karsh B.-T., Gurses A.P., Alvarado C.J., Smith M., Brennan P.F. Work system design for patient safety: the SEIPS model. Qual. Saf. Health Care 2006, 15(Suppl.I):i50-i58.
64. Carayon P., Xie A., Kianfar S. Human factors and ergonomics. Making Health Care Safer II: an Updated Critical Analysis of the Evidence for Patient Safety Practices 2013, 325-350. Agency for Healthcare Research and Quality, Rockville, MD, Comparative Effectiveness Review No. 211 (Vol. AHRQ Publication No.13-E001-EF. P.G. Shekelle, R. Wachter, P. Pronovost, K. Schoelles, K. McDonald, S. Dy, K. Shojania, J. Reston, Z. Berger, B. Johnsen, J. Larkin, S. Lucas, K. Martinez, A. Motala, S. Newberry, M. Noble, E. Pfoh, S. Ranji, S. Rennke, E. Schmidt, R. Shanman, N. Sullivan, F. Sun, K. Tipton, J. Treadwell, A. Tsou, M. Vaiana, S. Weaver, R. Wilson, B. Winters (Eds.).
65. Carayon P., Wetterneck T.B., Rivera-Rodriguez A.J., Hundt A.S., Hoonakker P., Holden R., Gurses A.P. Human factors systems approach to healthcare quality and patient safety. Appl. Ergon. 2014, 45(1):14-25.
66. Creswell J.W. Research Design - Qualitative, Quantitative, and Mixed Methods Approaches 2009, Sage, Los Angeles, CA. Third ed.
67. Creswell J.W., Plano Clark V.L. Designing and Conducting Mixed Methods Research 2011, Sage Publications, Los Angeles, CA. second ed.
68. Creswell J.W., Klassen A.C., Plano Clark V.L., Smith K.C. Best Practices for Mixed Methods Research in the Health Sciences 2011, National Institutes of Health.
69. Dekker S. Complexity, signal detection, and the application of ergonomics: reflections on a healthcare case study. Appl. Ergon. 2012, 43(3):468-472.
70. Dul J., Bruder R., Buckle P., Carayon P., Falzon P., Marras W., van der Doelen B., et al. Response to the commentary 'A question of our marketing or our preconceptions'. Ergonomics 2012, 55(12):1618-1620.
71. Dul J., Bruder R., Buckle P., Carayon P., Falzon P., Marras W.S., van der Doelen B., et al. Astrategy for human factors/ergonomics: developing the discipline and profession. Ergonomics 2012, 55(4):377-395.
72. Gurses A.P., Carayon P. Performance obstacles of intensive care nurses. Nurs. Res. 2007, 56(3):185-194.
73. Gurses A.P., Carayon P. Exploring performance obstacles of intensive care nurses. Appl. Ergon. 2009, 40(3):509-518.
74. Gurses A.P., Carayon P., Wall M. Impact of performance obstacles on intensive care nurses workload, perceived quality and safety of care, and quality of working life. Health Serv. Res. 2009, 44(2):422-443.
75. Gurses A.P., Ozok A.A., Pronovost P.J. Time to accelerate integration of human factors and ergonomics in patient safety. BMJ Qual. Saf. 2012, 21:347-351.
76. Hignett S. Postural analysis of nursing work. Appl. Ergon. 1996, 27(3):171-176.
77. Hignett S., Wilson J.R. The role for qualitative methodology in ergonomics: a case study to explore theoretical issues. Theor. Issues Ergon. Sci. 2004, 5(6):473-493.
78. Hignett S., Carayon P., Buckle P., Catchpole K. State of science: human factors and ergonomics in healthcare. Ergonomics 2013, 56(10):1491-1503.
79. Johnson R.B., Onwuegbuzie A.J., Turner L.A. Toward a definition of mixed methods research. J.Mix. Methods Res. 2007, 1(2):112-133.
80. Kaplan G.S., Bo-Linn G., Carayon P., Pronovost P., Rouse W., Reid P., Saunders R. Bringing a Systems Approach to Health 2013, Institute of Medicine and National Academy of Engineering, Washington, DC.
81. To Err Is Human: Building a Safer Health System 1999, National Academy Press, Washington, D.C. L.T. Kohn, J.M. Corrigan, M.S. Donaldson (Eds.).
82. Liberati A., Altman D.G., Tetzlaff J., Mulrow C., Gøtzsche P.C., Ioannidis J.P.A., Moher D., et al. The PRISMA statement for reporting systematic reviews and meta-analyses of studies that evaluate healthcare interventions: explanation and elaboration. BMJ 2009, 339:b2700.
83. Moher D., Liberati A., Tetzlaff J., Altman D.G. Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement. Ann. Intern. Med. 2009, 151(4):264-269. W264.
84. Nathanael D., Marmaras N. Aquestion of our marketing or our preconceptions: commentary on the paper 'A strategy for human factors/ergonomics: developing the discipline and profession'. Ergonomics 2012, 55(12):1612-1617.
85. Nelson A., Matz M., Chen F., Siddharthan K., Lloyd J., Fragala G. Development and evaluation of a multifaceted ergonomics program to prevent injuries associated with patient handling tasks. Int. J. Nurs. Stud. 2006, 43(6):717-733.
86. Owen B.D., Garg A. Reducing back stress through an ergonomic approach: weighing a patient. Int. J. Nurs. Stud. 1994, 31(6):511-519.
87. Pronovost P.J., Wachter R.M. Progress in patient safety: a glass fuller than it seems. Am. J. Med. Qual. 2014, 29(2):165-169.
88. Robson C. Real World Research 2011, John Wiley & Sons, Chichester, UK.
89. Russ A.L., Zillich A.J., Melton B.L., Russell S.A., Chen S., Spina J.R., Saleem J.J., et al. Applying human factors principles to alert design increases efficiency and reduces prescribing errors in a scenario-based simulation. J.Am. Med. Inform. Assoc. 2014, 21(e2):e287-e296.
90. Smith M.J., Colligan M.J., Frockt I.J., Tasto D.L. Occupational injury rates among nurses as a function of shift schedule. J.Saf. Res. 1979, 11(4):181-187.
91. Handbook of Mixed Methods in Social and Behavioral Research 2003, Sage Publications, Thousand Oaks, CA. A. Tashakkori, C. Teddlie (Eds.).
92. Sage Handbook of Mixed Methods in Social & Behavioral Research 2010, Sage Publications, Thousand Oaks, CA. Second ed. A. Tashakkori, C. Teddlie (Eds.).
93. Vincent C., Aylin P., Franklin B.D., Holmes A., Iskander S., Jacklin A., Moorthy K. Is health care getting safer?. Br. Med. J. 2008, 337(7680):1205-1207.
94. Wachter R.M. Patient safety at ten: unmistakable progress, troubling gaps. Health Aff. 2010, 29(1):165-173.
95. Wilson J.R. Fundamentals of ergonomics in theory and practice. Appl. Ergon. 2000, 31(6):557-567.
96. Wilson J.R. Fundamentals of systems ergonomics/human factors. Appl. Ergon. 2014, 45(1):5-13.
97. Xie A., Carayon P. Asystematic review of human factors and ergonomics (HFE)-based healthcare system redesign for quality of care and patient safety. Ergonomics 2015, 58(1):33-49.