Implementation of an electronic health records system in a small clinic: The viewpoint of clinic staff

Behaviour and Information Technology

Volumn 28, Issue 1, 2009, Pages 5-20

  Carayon, Pascale ^a,b   Smith, Paul ^c,d   Hundt, Ann Schoofs ^a   Kuruchittham, Vipat ^e   Li, Qian ^a  

^a University of Wisconsin Madison   (United States)

^b UNIVERSITY OF WISCONSIN MADISON   (United States)

^c UNIVERSITY OF WISCONSIN SCHOOL OF MEDICINE AND PUBLIC HEALTH   (United States)

^d University of Wisconsin Medical Foundation   (United States)

^e CHULALONGKORN UNIVERSITY   (Thailand)

Author keywords

Electronic health records system (EHR); Healthcare; Technology implementation

Indexed keywords

HEALTH; PERSONNEL; SURVEYS; TECHNOLOGICAL FORECASTING;

CONTEXTUAL INFORMATIONS; DATA COLLECTIONS; EHR SYSTEMS; ELECTRONIC HEALTH RECORDS SYSTEM (EHR); HEALTHCARE; IMPLEMENTATION PROJECTS; LONGITUDINAL DESIGNS; ORGANISATIONAL CHANGES; QUALITATIVE DATUM; TECHNOLOGY IMPLEMENTATION; TIME SPENT; USER EXPERIENCES; USER SURVEYS; WORK ANALYSIS; WORK PATTERNS;

RECORDS MANAGEMENT;

EID: 60649113855     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/01449290701628178     Document Type: Article

References (36)

1. Ash, J.S. and Bates, D.W., 2005. Factors and forces affecting EHR system adoption: report of a 2004 ACMI discussion. Journal of the American Medical Informatics Association, 12, 8-12.
2. Bailey, J.E. and Pearson, S.W., 1983. Development of a tool for measuring and analyzing computer user satisfaction. Management Science, 29, 530-545.
3. Berner, E.S., Detmer, D.E., and Simborg, D., 2005. Will the wave finally break? A brief view of the adoption of electronic medical records in the United States. Journal of the American Medical Informatics Association, 12, 3-7.
4. Caplan, R.D., Cobb, S., French, J.R.P., Harrison, R.V., and Pinneau, S.R., 1975. Job demands and worker health. Washington, D.C.: U.S. Government Printing Office.
5. Carayon, P., 1994. Research on prevention strategies in automated offices. In: G.E. Bradley and H.W. Hendrick, eds. Human Factors in Organizational Design and Management IV. Amsterdam: Elsevier, 707-712.
6. Carayon, P. and Haims, M.C., 2001. Information & communication technology and work organization: achieving a balanced system. In: G. Bradley, ed. Humans on the Net-Information & Communication Technology (ICT), Work Organization and Human Beings. Stockholm: Prevent, 119-138.
7. Carayon, P. and Karsh, B., 2000. Sociotechnical issues in the implementation of imaging technology. Behaviour and Information Technology, 19, 247-262.
8. Carayon-Sainfort, P., 1992. The use of computers in offices: impact on task characteristics and worker stress. International Journal of Human Computer Interaction, 4, 245-261.
9. Centers for Disease Control and Prevention (CDC), 2000. Healthy people 2010: US Department of Health and Human Services. Available online at http://www.health. gov/healthy people/Document/default.htm.
10. Chin, J.P., Diehl, V.A., and Norman, K.L., 1988. Development of an instrument measuring user satisfaction of the human-computer interface. In: Proceedings of ACM SIGCHI (pp. 213-218), New York: ACM/SIGCHI.
11. Cook, J. and Wall, T.D., 1980. New work attitudes measures of trust, organizational commitment, and personal need non-fulfillment. Journal of Organizational Psychology, 53, 39-52.
12. Davis, F.D., 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13, 319-340.
13. Eason, K., 1988. Information Technology and Organizational Change. London: Taylor & Francis.
14. Fontaine, B.R., Speedie, S., Abelson, D., and Wold, C., 2000. A work-sampling tool to measure the effect of electronic medical record implementation on health care workers. The Journal of Ambulatory Care Management, 23, 71-85.
15. Greenberger, D.B., Strasser, S., Cummings, L.L., and Dunham, R.B., 1989. The impact of personal control on performance and satisfaction. Organizational Behavior and Human Decision Processes, 43, 29-51.
16. Institute of Medicine, 2000. To Err Is Human: Building a Safety Health System. Washington, D.C.: National Academy Press.
17. Institute of Medicine, 2001. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, D.C.: National Academy Press.
18. Jha, A.K., Ferris, T.G., Donelan, K., DesRoches, C., Shields, A., Rosenbaum, S., and Blumenthal, D., 2006. How common are electronic health records in the United States? A summary of the evidence. Health Affairs, 25, w496-w507.
19. Karsh, B., 2004. Beyond usability: designing effective technology implementation systems to promote patient safety. Quality and Safety in Health Care, 13, 388-394.
20. Kawamoto, K., Houlihan, C.A., Balas, E.A., and Lobach, D.F., 2005. Improving clinical practice using clinical decision support systems: a systematic review of trials to identify features critical to success. British Medical Journal, 330, 765.
21. Korunka, C. and Carayon, P., 1999. Continuous implementation of information technology: the development of an interview guide and a cross-national comparison of Austrian and American organizations. Human Factors and Ergonomics in Manufacturing, 9, 165-183.
22. Korunka, C., Weiss, A., and Zauchner, S., 1997. An interview study of 'continuous' implementations of information technology. Behaviour & Information Technology, 16, 3-16.
23. Under, J.A., Ma, J., Bates, D.W., Middleton, B., and Stafford, R.S., 2007. Electronic health record use and the quality of ambulatory care in the United States. Archives of Internal Medicine, 167, 1400-1405.
24. McLaney, M.A. and Hurrell, J.J.J., 1988. Control, stress, and job satisfaction in Canadian nurses. Work and Stress, 2, 217-224.
25. Middleton, B., Hammond, W.E., Brennan, P.F., and Cooper, G.F., 2005. Accelerating U. S. EHR adoption: how to get there from here. Recommendations based on the 2004 ACMI retreat. Journal of the American Medical Informatics Association, 12, 13-19.
26. Murray, M.D., Loos, B., Tu, W., Eckert, G.J., Zhou, X.H., and Tierney, W.M., 1999. Work patterns of ambulatory care pharmacists with access to electronic guidelinebased treatment suggestions. American Journal of Health-System Pharmacy, 56, 225-232.
27. Ohsfeldt, R.L., Ward, M.M., Schneider, J.E., Jaana, M., Miller, T.R., Lei, Y., et al., 2005. Implementation of hospital computerized physician order entry systems in a rural state: feasibility and financial impact. Journal of the American Medical Informatics Association, 12, 20-27.
28. Overhage, J.M., Evans, L., and Marchibroda, J., 2005. Communities' readiness for health information exchange: the national landscape in 2004. Journal of the American Medical Informatics Association, 12, 107-112.
29. Pizziferri, L., Kittler, A.F., Volk, L.A., Honour, M.M., Gupta, S., Wang, S., et al., 2005. Primary care physician time utilization before and after implementation of an eletronic health record: a time-motion study. Journal of Biomedical Informatics, 38, 176-188.
30. Quinn, R., Seashore, S., Kahn, R., Mangion, T., Cambell, D., Staines, G., et al., 1971. Survey of working conditions: final report on univariate and bivariate tables. Washington, D.C.: U.S. Government Printing Office. Document No. 2916-0001.
31. Reeder, L.G., Schrama, P.G., and Dirken, J.M., 1973. Stress and cardiovascular health: an international cooperative study I. Social Science and Medicine, 7, 573-584.
32. Sainfort, F. and Carayon, P., 1994. Self-assessment of VDT operator health: hierarchical structure and validity analysis of a health checklist. International Journal of Human Computer Interaction, 6, 235-252.
33. Seashore, S.E., Lawler, E.E., Mirvis, P., and Cammann, C., eds. 1983. Observing and Measuring Organizational Change: A Guide to Field Practice. New York: John Wiley.
34. Sittig, D.F., 1993. Work-sampling: a statistical approach to evaluation of the effects of computers on work patterns in healthcare. Methods of Information in Medicine, 32, 167-174.
35. Smith, M.J. and Carayon, P., 1995. New technology, automation, and work organization - stress problems and improved technology implementation strategies. International Journal of Human Factors in Manufacturing, 5, 99-116.
36. Thompson, T.G. and Brailer, D.J., 2004. The decade of health information technology: delivering consumercentric and information-rich health care. Washington, D.C.: U.S. Department of Health & Human Services.