-
2
-
-
84877649332
-
Transformative Service Research: An Agenda for the Future
-
L.AndersonLaurelA.L.OstromAmy L.C.CorusCananR.P.FiskRaymond P.A.S.GallanAndrew S.M.GiraldoMarioM.MendeMartinM.MulderMarkS.W.RayburnSteven W.M.S.RosenbaumMark S.K.ShirahadaKunioJ.D.WilliamsJerome D. (2013), “Transformative Service Research: An Agenda for the Future,” Journal of Business Research, 66 (8), 1203–1210.
-
(2013)
Journal of Business Research
, vol.66
, Issue.8
, pp. 1203-1210
-
-
Anderson, L.1
Ostrom, A.L.2
Corus, C.3
Fisk, R.P.4
Gallan, A.S.5
Giraldo, M.6
Mende, M.7
Mulder, M.8
Rayburn, S.W.9
Rosenbaum, M.S.10
Shirahada, K.11
Williams, J.D.12
-
3
-
-
84936941955
-
Improving Well-Being through Transformative Service
-
Ostrom A.L., Bitner M.J., Brown S.W., Burkhard K.A., Goul M., Smith-Daniels V., Demirkan H., Rabinovich E., (eds), “Moving Forward and Making a Difference: Research Priorities for the Science of Service,”,,,” in, by
-
L.AndersonLaurel (2010), “Improving Well-Being through Transformative Service,” in “Moving Forward and Making a Difference: Research Priorities for the Science of Service,” by A.L.OstromAmy L.M.J.BitnerMary JoS.W.BrownStephen W.K.A.BurkhardKevin A.M.GoulMichaelV.Smith-DanielsVickiH.DemirkanHalukE.RabinovichElliott, Journal of Service Research, 13 (1), 4–36.
-
(2010)
Journal of Service Research
, vol.13
, Issue.1
, pp. 4-36
-
-
Anderson, L.1
-
4
-
-
84878639810
-
Corporate Social Responsibility at the Base of the Pyramid
-
D.G.ArnoldDenis G.A.ValentinAndres (2013), “Corporate Social Responsibility at the Base of the Pyramid,” Journal of Business Research, 66 (10), 1904–1914.
-
(2013)
Journal of Business Research
, vol.66
, Issue.10
, pp. 1904-1914
-
-
Arnold, D.G.1
Valentin, A.2
-
5
-
-
84904872733
-
Elevation of 11β-Hydroxysteroid Dehydrogenase Type 2 Activity in Holocaust Survivor Offspring: Evidence for an Intergenerational Effect of Maternal Trauma Exposure
-
L.M.BiererLinda M.H.N.BaderHeather N.N.P.DaskalakisNikolaos P.A.L.LehrnerAmy L.I.MakotkineIouriJ.R.SecklJonathan R.R.YehudaRachel (2014), “Elevation of 11β-Hydroxysteroid Dehydrogenase Type 2 Activity in Holocaust Survivor Offspring: Evidence for an Intergenerational Effect of Maternal Trauma Exposure,” Psychoneuroendocrinology, 48 (October), 1–10.
-
(2014)
Psychoneuroendocrinology
, vol.48
, Issue.October
, pp. 1-10
-
-
Bierer, L.M.1
Bader, H.N.2
Daskalakis, N.P.3
Lehrner, A.L.4
Makotkine, I.5
Seckl, J.R.6
Yehuda, R.7
-
6
-
-
84904183490
-
Rejected, Shackled, and Alone: The Impact of Systemic Restricted Choice on Minority Consumers’ Construction of Self
-
S.A.BoneSterling A.G.L.ChristensenGlenn L.J.D.WilliamsJerome D. (2014), “Rejected, Shackled, and Alone: The Impact of Systemic Restricted Choice on Minority Consumers’ Construction of Self,” Journal of Consumer Research, 41 (2), 451–74.
-
(2014)
Journal of Consumer Research
, vol.41
, Issue.2
, pp. 451-474
-
-
Bone, S.A.1
Christensen, G.L.2
Williams, J.D.3
-
7
-
-
77952332691
-
Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services across Cultures
-
K.W.ChanKimmy WaC.K. YimChi Kin (Bennett)S.S.K.LamSimon S. K. (2010), “Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services across Cultures,” Journal of Marketing, 74 (May), 48–64.
-
(2010)
Journal of Marketing
, vol.74
, Issue.May
, pp. 48-64
-
-
Chan, K.W.1
Yim, C.K.2
Lam, S.S.K.3
-
8
-
-
84872800025
-
Social Contagion Theory: Examining Dynamic Social Networks and Human Behavior
-
N.A.ChristakisNicholas A.J.H.FowlerJames H. (2013), “Social Contagion Theory: Examining Dynamic Social Networks and Human Behavior,” Statistics in Medicine, 32 (4), 556–77.
-
(2013)
Statistics in Medicine
, vol.32
, Issue.4
, pp. 556-577
-
-
Christakis, N.A.1
Fowler, J.H.2
-
10
-
-
84927655274
-
Effect of Customer Participation on Service Outcomes: The Moderating Role of Participation Readiness
-
B.DongBeibeiK.SivakumarK.R.EvansKenneth R.S.ZouShaoming (2014), “Effect of Customer Participation on Service Outcomes: The Moderating Role of Participation Readiness,” Journal of Service Research, 18 (2), 160–176.
-
(2014)
Journal of Service Research
, vol.18
, Issue.2
, pp. 160-176
-
-
Dong, B.1
Sivakumar, K.2
Evans, K.R.3
Zou, S.4
-
11
-
-
80053520997
-
Co-Creation and Co-Destruction: A Practice-Theory Based Study of Interactive Value Formation
-
P.EcheverriPerP.SkålénPer (2011), “Co-Creation and Co-Destruction: A Practice-Theory Based Study of Interactive Value Formation,” Marketing Theory, 11 (3), 351–373.
-
(2011)
Marketing Theory
, vol.11
, Issue.3
, pp. 351-373
-
-
Echeverri, P.1
Skålén, P.2
-
12
-
-
84927614209
-
Billions of Impoverished Deserve to be Better Served: A Call to Action for the Service Research Community
-
forthcoming
-
R.P.FiskRaymond P.L.AndersonLaurelD.E.BowenDavid E.T.GruberThorstenA.L.OstromAmy L.L.PatrícioLiaJ.ReynosoJavierR.SebastianiRoberta (forthcoming), “Billions of Impoverished Deserve to be Better Served: A Call to Action for the Service Research Community,” Journal of Service Management.
-
Journal of Service Management
-
-
Fisk, R.P.1
Anderson, L.2
Bowen, D.E.3
Gruber, T.4
Ostrom, A.L.5
Patrício, L.6
Reynoso, J.7
Sebastiani, R.8
-
13
-
-
84875500519
-
Customer Positivity and Participation in Services: An Empirical Test in a Health Care Context
-
A.S.GallanAndrew S.C.B.JarvisCheryl BurkeS.W.BrownStephen W.M.J.BitnerMary Jo (2013), “Customer Positivity and Participation in Services: An Empirical Test in a Health Care Context,” Journal of the Academy of Marketing Science, 41 (3), 338–356.
-
(2013)
Journal of the Academy of Marketing Science
, vol.41
, Issue.3
, pp. 338-356
-
-
Gallan, A.S.1
Jarvis, C.B.2
Brown, S.W.3
Bitner, M.J.4
-
14
-
-
84884772014
-
An Agenda for Service Research at the Base of the Pyramid (BoP)
-
H.GebauerHeikoJ.ReynosoJavier (2013), “An Agenda for Service Research at the Base of the Pyramid (BoP),” Journal of Service Management, 24 (5), 482–502.
-
(2013)
Journal of Service Management
, vol.24
, Issue.5
, pp. 482-502
-
-
Gebauer, H.1
Reynoso, J.2
-
15
-
-
53549103013
-
A Room with a Viewpoint: Using Social Norms to Motivate Environmental Conservation in Hotels
-
N.J.GoldsteinNoah J.R.B.CialdiniRobert B.V.GriskeviciusVladas (2008), “A Room with a Viewpoint: Using Social Norms to Motivate Environmental Conservation in Hotels,” Journal of Consumer Research, 35 (3), 472–482.
-
(2008)
Journal of Consumer Research
, vol.35
, Issue.3
, pp. 472-482
-
-
Goldstein, N.J.1
Cialdini, R.B.2
Griskevicius, V.3
-
16
-
-
84885197787
-
Socializing to Co-Produce: Pathways to Consumers’ Financial Well-Being
-
L.GuoLinE.J.ArnouldEric J.T.W.GruenThomas W.C.TangChuanyi (2013), “Socializing to Co-Produce: Pathways to Consumers’ Financial Well-Being,” Journal of Service Research, 16 (4), 549–563.
-
(2013)
Journal of Service Research
, vol.16
, Issue.4
, pp. 549-563
-
-
Guo, L.1
Arnould, E.J.2
Gruen, T.W.3
Tang, C.4
-
17
-
-
84920510063
-
Employee Retirement Savings: What We Know and Are Discovering for Helping People Prepare for Life After Work
-
Mick D.G., Pettigrew S., Pechmann C., Ozanne J.L., (eds), New York: Routledge,,,” in,, eds
-
P.A.KellerPunam AnandA.LusardiAnnamaria (2012), “Employee Retirement Savings: What We Know and Are Discovering for Helping People Prepare for Life After Work,” in Transformative Consumer Research: For Personal and Collective Well-Being, D.G.MickDavid GlenS.PettigrewSimoneC.PechmannCorneliaJ.L.OzanneJulie L., eds. New York: Routledge, 445–464.
-
(2012)
Transformative Consumer Research: For Personal and Collective Well-Being
, pp. 445-464
-
-
Keller, P.A.1
Lusardi, A.2
-
18
-
-
84897010247
-
Reviewing a Decade of Research on the ‘Base/Bottom of the Pyramid’ (BOP) Concept
-
A.KolkAnsM.Rivera-SantosMiguelC.RuffinCarlos (2014), “Reviewing a Decade of Research on the ‘Base/Bottom of the Pyramid’ (BOP) Concept,” Business & Society, 53 (3), 338–377.
-
(2014)
Business & Society
, vol.53
, Issue.3
, pp. 338-377
-
-
Kolk, A.1
Rivera-Santos, M.2
Ruffin, C.3
-
19
-
-
17644366191
-
Embodiment: A Conceptual Glossary for Epidemiology
-
N.KriegerNancy (2005), “Embodiment: A Conceptual Glossary for Epidemiology,” Journal of Epidemiology and Community Health, 59 (5), 350–355.
-
(2005)
Journal of Epidemiology and Community Health
, vol.59
, Issue.5
, pp. 350-355
-
-
Krieger, N.1
-
21
-
-
84864428714
-
Health Care Customer Value Cocreation Practice Styles
-
J.R.McColl-KennedyJanet R.S.L.VargoStephen L.T.S.DaggerTracey S.J.C.SweeneyJillian C.Y.V.KasterenYasmin van (2012), “Health Care Customer Value Cocreation Practice Styles,” Journal of Service Research, 15 (4), 370–389.
-
(2012)
Journal of Service Research
, vol.15
, Issue.4
, pp. 370-389
-
-
McColl-Kennedy, J.R.1
Vargo, S.L.2
Dagger, T.S.3
Sweeney, J.C.4
Kasteren, Y.V.5
-
22
-
-
79958849121
-
Origins, Qualities, and Envisionments of Transformative Consumer Research
-
Mick D.G., Pettigrew S., Pechmann C., Ozanne J.L., (eds), New York: Routledge,,,” in,, eds
-
D.G.MickDavid GlennS.PettigrewSimoneC.PechmannCorneliaJ.L.OzanneJulie L. (2012), “Origins, Qualities, and Envisionments of Transformative Consumer Research,” in Transformative Consumer Research: For Personal and Collective Well-Being, D.G.MickDavid GlenS.PettigrewSimoneC.PechmannCorneliaJ.L.OzanneJulie L., eds. New York: Routledge, 3–24.
-
(2012)
Transformative Consumer Research: For Personal and Collective Well-Being
, pp. 3-24
-
-
Mick, D.G.1
Pettigrew, S.2
Pechmann, C.3
Ozanne, J.L.4
-
23
-
-
84927646419
-
Service Research Priorities in a Rapidly Changing Context
-
A.L.OstromAmy L.A.ParasuramanD.E.BowenDavid E.L.PatricioLiaC.A.VossChristopher A. (2015), “Service Research Priorities in a Rapidly Changing Context,” Journal of Service Research, 18 (2), 127–159.
-
(2015)
Journal of Service Research
, vol.18
, Issue.2
, pp. 127-159
-
-
Ostrom, A.L.1
Parasuraman, A.2
Bowen, D.E.3
Patricio, L.4
Voss, C.A.5
-
24
-
-
84957936741
-
Transformative Service Research: An Emerging Subfield Focused on Service and Well-Being
-
Rust R., Huang M.-H., (eds), Northampton, MA: Edward Elgar Publishing,,,” in,, eds
-
A.L.OstromAmy L.D.MathrasDanieleL.AndersonLaurel (2014), “Transformative Service Research: An Emerging Subfield Focused on Service and Well-Being,” in Handbook of Service Marketing Research, R.RustRolandM.-H.HuangMing-Hui, eds. Northampton, MA: Edward Elgar Publishing, 557–579.
-
(2014)
Handbook of Service Marketing Research
, pp. 557-579
-
-
Ostrom, A.L.1
Mathras, D.2
Anderson, L.3
-
26
-
-
79955543125
-
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprint
-
L.PatrícioLiaR.P.FiskRaymond P.J.F.E.CunhaJoão Falcão eL.ConstantineLarry (2011), “Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprint,” Journal of Service Research, 14 (2), 180–200.
-
(2011)
Journal of Service Research
, vol.14
, Issue.2
, pp. 180-200
-
-
Patrício, L.1
Fisk, R.P.2
Cunha, J.F.E.3
Constantine, L.4
-
27
-
-
34548369634
-
A Cultural Models Approach to Service Recovery
-
T.RingbergTorstenG.Odekerken-SchröderGabyG.L.ChristensenGlenn L. (2007), “A Cultural Models Approach to Service Recovery,” Journal of Marketing, 71 (July), 194–214.
-
(2007)
Journal of Marketing
, vol.71
, Issue.July
, pp. 194-214
-
-
Ringberg, T.1
Odekerken-Schröder, G.2
Christensen, G.L.3
-
28
-
-
84877662462
-
Conceptualization and Aspirations of Transformative Service Research
-
M.S.RosenbaumMark S.C.CorusCananA.L.OstromAmy L.L.AndersonLaurelR.P.FiskRaymond P.A.S.GallanAndrew S.M.GiraldoMarioM.MendeMartinM.MulderMarkS.W.RayburnSteven W.K.ShirahadaKunioJ.D.WilliamsJerome D. (2011), “Conceptualization and Aspirations of Transformative Service Research,” Journal of Research for Consumers, 19, 1–6. [Available athttp://jrconsumers.com/academic_articles/issue_19/Transformative_services_academic5.pdf, Access date: 6/4/2015].
-
(2011)
Journal of Research for Consumers
, vol.19
, pp. 1-6
-
-
Rosenbaum, M.S.1
Corus, C.2
Ostrom, A.L.3
Anderson, L.4
Fisk, R.P.5
Gallan, A.S.6
Giraldo, M.7
Mende, M.8
Mulder, M.9
Rayburn, S.W.10
Shirahada, K.11
Williams, J.D.12
-
29
-
-
79952277029
-
Stress and Health: Major Findings and Policy Implications
-
P.A.ThoitsPeggy A. (2010), “Stress and Health: Major Findings and Policy Implications,” Journal of Health and Social Behavior, 51 (S), S41–S53.
-
(2010)
Journal of Health and Social Behavior
, vol.51
, Issue.S
, pp. 41-53
-
-
Thoits, P.A.1
-
30
-
-
84904184718
-
Transforming Health Care: Empowering Therapeutic Communities through Technology-Enhanced Narratives
-
K.TianKellyP.SautterPookieD.FisherDerekS.FischbachSarahC.Luna-NevarezCuauhtemocK.BobergKevinJ.KrogerJimR.VannRichard (2014), “Transforming Health Care: Empowering Therapeutic Communities through Technology-Enhanced Narratives,” Journal of Consumer Research, 41 (2), 237–260.
-
(2014)
Journal of Consumer Research
, vol.41
, Issue.2
, pp. 237-260
-
-
Tian, K.1
Sautter, P.2
Fisher, D.3
Fischbach, S.4
Luna-Nevarez, C.5
Boberg, K.6
Kroger, J.7
Vann, R.8
-
31
-
-
84904251792
-
Influences of Maternal and Paternal PTSD on Epigenetic Regulation of the Glucocorticoid Receptor Gene in Holocaust Survivor Offspring
-
R.YehudaRachelN.P.DaskalakisNikolaos P.A.LehrnerAmyF.DesarnaudFrankH.N.BaderHeather N.I.MakotkineIouriJ.D.FloryJanine D.L.M.BiererLinda M.M.J.MeaneyMichael J. (2014), “Influences of Maternal and Paternal PTSD on Epigenetic Regulation of the Glucocorticoid Receptor Gene in Holocaust Survivor Offspring,” American Journal of Psychiatry, 171 (8), 872–880.
-
(2014)
American Journal of Psychiatry
, vol.171
, Issue.8
, pp. 872-880
-
-
Yehuda, R.1
Daskalakis, N.P.2
Lehrner, A.3
Desarnaud, F.4
Bader, H.N.5
Makotkine, I.6
Flory, J.D.7
Bierer, L.M.8
Meaney, M.J.9
-
32
-
-
84869122538
-
Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy
-
C.K. YimChi Kin (Bennett)K.W.ChanKimmy WaS.S.K.LamSimon S. K. (2012), “Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy,” Journal of Marketing, 76 (November), 121–140.
-
(2012)
Journal of Marketing
, vol.76
, Issue.November
, pp. 121-140
-
-
Yim, C.K.1
Chan, K.W.2
Lam, S.S.K.3
|