A Service Engineering framework to design and assess an integrated product-service

Mechatronics

Volumn 31, Issue , 2015, Pages 169-179

  Pezzotta, Giuditta ^a   Pirola, Fabiana ^a   Pinto, Roberto ^a   Akasaka, Fumiya ^b   Shimomura, Yoshiki ^b  

^a UNIVERSITY OF BERGAMO   (Italy)

^b TOKYO METROPOLITAN UNIVERSITY   (Japan)

Author keywords

Customer value; Discrete event simulation; Product Service System; Service design; Service development; Service Engineering

Indexed keywords

CUSTOMER SATISFACTION; DISCRETE EVENT SIMULATION; SALES;

CUSTOMER VALUES; PRODUCT-SERVICE SYSTEMS; SERVICE DESIGN; SERVICE DEVELOPMENT; SERVICE ENGINEERING;

PRODUCT DESIGN;

EID: 84930713376     PISSN: 09574158     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.mechatronics.2015.05.010     Document Type: Article

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