The Impact of Tour Service Performance on Tourist Satisfaction and Behavioral Intentions: A Study of Chinese Tourists in Hong Kong

Journal of Travel and Tourism Marketing

Volumn 32, Issue 1-2, 2015, Pages 18-33

  Chan, Andrew ^a   Hsu, Cathy H C ^a   Baum, Tom ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

Behavioral intention; confirmatory factor analysis; customer satisfaction; package tour; service quality; tour experience; tour service

Indexed keywords

EID: 84926293412     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548408.2014.986010     Document Type: Article

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