Determinants of Mature Travelers' Motorcoach Tour Satisfaction and Brand Loyalty

Journal of Hospitality and Tourism Research

Volumn 24, Issue 2, 2000, Pages 223-238

  Hsu, Cathy H C ^a  

^a KANSAS STATE UNIVERSITY   (United States)

Author keywords

brand loyalty; mature traveler; senior traveler; traveler satisfaction

Indexed keywords

EID: 0042881606     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/109634800002400206     Document Type: Article

References (54)

1. Marketplace needs of the mature travelers.Cornell H.R.A. Quarterly. 1992;33:12-24.
2. Senior travel study.Hotel and Motel Management. 1991;206:31-34.
3. Travel and retirement status.Annals of Tourism Research. 1992;19 (4): 771-783.
4. 1990 US census data-summary level: State. 1992a:.
5. Population and housing-detailed tables. 1992b:.
6. National population estimates. 1999:.
7. The group tour industry: An analysis of motorcoach tour operators.Journal of Travel and Tourism Marketing. 1993;2 (1): 69-83.
8. Customer satisfaction in tourist service encounters.Journal of Travel and Tourism Marketing. 1995;4 (4): 97-107.
9. The use of logit analysis to enhance market segmentation methodology.Journal of Hospitality and Tourism Research. 1999;23 (3): 268-283.
10. Traveler destination image modification process and its marketing implications. Development in marketing science: Proceedings of the 13th Annual Conference of the Academy of Marketing Science; Cullowhee, NC: Academy of Marketing Science;. 480.
11. The service/quality solution: Using service management to gain competitive advantage. New York: Irwin; 1994:.
12. Baby boomers in retirement: An early perspective. Washington, DC: Author; 1993:.
13. Senior power.Hotel and Resort Industry. 1990;13 (2): 98.
14. Customer satisfaction in the tourist industry: A case study of visitor to New Zealand.Journal of Travel Research. 1996;35 (1): 89-93.
15. Tour traveler index: A profile of the escorted tour consumer-the benchmark study. Lexington, KY: National Tour Foundation; 1992:.
16. Population projections of the United States by age, sex, race, and Hispanic origin: 1995 to 2050. Washington, DC: U.S. GPO, U.S. Bureau of the Census, Current Population Reports; 1996:.
17. Foreign and domestic escorted tour expectations of American travelers.Journal of International Consumer Marketing. 1993;6 (3): 61-77.
18. Consumer-defined dimensions for the escorted tour industry segment: Expectations, satisfaction, and importance.Recent Advances in Tourism Marketing Research. 1996;5 (1/2): 77-99.
19. Creating customers: Marketing to today's transforming travelers. Washington, DC: The Foundation of the Hospitality Sales & Marketing Association International; 1997:.
20. A guide to tour designing for seniors.Tourism Recreation Research. 1999;24 (1): 90-92.
21. Adolescent travel experiences shaping post adolescent travel behavior.Annals of Tourism Research. 1992;19 (1): 128-131.
22. Elderhostel meets the "silent revolution.".Tourism Recreation Research. 1999;24 (1): 86-89.
23. Elderly recreational vehicle tourists: Motivations for leisure.Journal of Travel Research. 1980;19 (1): 9-12.
24. The mature travel market: Underlying factors that determine hotel choice. Annual CHRIE Conference Proceedings; Washington, DC: CHRIE;. 133.
25. Research notes and reports-correlates of tourist satisfaction.Annals of Tourism Research. 1999;26 (1): 197-201.
26. An examination of motivations and activities of pre-retirement (50-64) and post-retirement (65-98) age groups for a touring group. Proceedings for the 22nd Annual Conference of the Travel and Tourism Research Association; Boise, ID: TTRA;. 381.
27. Multivariate data analysis. 1995). Multivariate data analysis (4th ed.). Upper Saddle River, NJ: Prentice Hall.Upper Saddle River, NJ: Prentice Hall; 1995:.
28. Consumer behavior in US pleasure travel marketplace: An analysis of senior and non-senior travels.Journal of Travel Research. 1992;27 (3): 14-21.
29. Developing questions for focus groups. Thousand Oaks, CA: Sage; 1998:.
30. The aging population and the hospitality industry in 2010: Important trends and probable services.Hospitality Research Journal. 1993;17 (1): 30-45.
31. Patterns of tourist expenditure and types of vacation across the family life cycle.Journal of Travel Research. 1991;29 (4): 12-18.
32. Factors affecting customer evaluation of service quality in travel agencies.Journal of Travel Research. 1992;30 (4): 10-16.
33. Seniors have big travel budgets but need accommodation.Hotel and Motel Management. 1997;212:17.
34. Opportunities for marketing travel services to new-age elderly.Journal of Services Marketing. 1998;12 (4): 265-277.
35. The mature market: A growing force in travel.Hotel and Resort Industry. 1990;13 (10): 11.
36. Constrains to participation in outdoor recreation across the life span: A nationwide study of limitors and prohibitors.The Gerontologist. 1986;26:538-544.
37. Golden opportunity.Hotel and Motel Management. 1996;211:45-46.
38. The impact of tourism and travel experience on senior travelers' psychological well-being.Journal of Travel Research. 1998;37 (2): 166-170.
39. Targeting the nature market: Opportunities and challenges.Journal of Consumer Marketing. 1997;14 (4): 282-323.
40. Tour leaders and their importance in charter tours.Tourism Management. 1995;16 (6): 437-445.
41. Tour and charter industry economic impact research report. Lexington, KY: Author; 1993:.
42. Market assessment plan for the future senior market: A tour operator survival guide for the next generation of seniors. Lexington, KY: Author; 1997:.
43. Destination threshold potential and the law of repeat visitation.Journal of Travel Research. 1998;37 (2): 131-137.
44. Measuring customer satisfaction: Fact and artifact.Journal of the Academy of Marketing Science. 1992;20 (1): 61-71.
45. The future grows older.Nations Business. 1991;79 (3): 48-49.
46. Sightseeing tourists' motivation and satisfaction.Annals of Tourism Research. 1991;18 (2): 226-237.
47. Segmentation of the senior pleasure travel market.Journal of Travel Research. 1989;27 (3): 14-21.
48. Marketing in Europe to the consumer over age fifty.Marketing News. 1997;31 (16): 18.
49. The assessment of tourist satisfaction using the expectancy disconfirmation theory: A study of the German travel market in Australia.Pacific Tourism Review. 1997;1 (1): 35-45.
50. Group tour management: Does good service produce satisfied customers?.Journal of Travel Research. 1988;27 (2): 16-21.
51. What do mature travelers perceive as important hotel/motel customer services?.Hospitality Research Journal. 1996;20 (2): 77-93.
52. Hong Kong as a travel destination in Southeast Asia: A multidimensional approach.Tourism Management. 1990;11 (2): 123-132.
53. Destination behaviour of older UK travellers.Tourism Recreation Research. 1999;24 (1): 23-34.
54. Whether to go and where to go: Identification of important influences on senior decisions to travel.Journal of Travel Research. 1995;33 (3): 3-10.