Tour guide performance and tourist satisfaction: A study of the package tours in Shanghai

Journal of Hospitality and Tourism Research

Volumn 34, Issue 1, 2010, Pages 3-33

  Huang, Songshan ^a   Hsu, Cathy H C ^b   Chan, Andrew ^b  

^a UNIVERSITY OF SOUTH AUSTRALIA   (Australia)

^b THE HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Service quality; Tour experience; Tour guide performance; Tour operator; Tourist satisfaction

Indexed keywords

EID: 74849124042     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348009349815     Document Type: Article

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